Complaints

This profile includes complaints for Annie's Publishing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Annie's Publishing LLC

  1 Annie Ln Big Sandy, TX 75755-9400

• 

  Annie's Publishing LLC

  306 E Parr Rd Berne, IN 46711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I had wonderful experiences with Annies Kit Clubs prior to their website migration and switch to online only customer service. Since the change, nothing but issues. I pay for two kit clubs right now. They seem to have figured out that if they want money they have to ship the kits so that's finally solved but it took multiple complaints to even get a response. Now they have just forgotten to ship the "leaflet" with the pattern in it on two separate orders. I paid for the instructions and did not get them. I have submitted multiple "hey my item is missing" forms and get ZERO response. Nothing. I had an old email from previous problems and emailed them and the response was "you have a digital copy". I paid for the printed, glossy, lovely, set of pattern instructions and I would like them sent as promised in the order I placed.

  Business Response

  Date: 07/18/2025

  We are shipping the customer the missing pattern leaflets for Kit #4 of Granny Squares Happy Days and Kit #** Irish Fields. 

  Customer Answer

  Date: 07/24/2025

  I have reviewed the business response and accept this resolution. 

  Assuming the items are actually sent, this is acceptable. So far nothing has arrived. 

  It should not have taken a BBB complaint to accomplish this for something this simple. 
  One of the 9 times I asked the company directly should have been sufficient. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription ************** to receive kits and shipments every 2 weeks , there was to be 10 total , I received my 8th kit in March, was charged again beginning of April but have not received another kit or digital pattern since March , Ive made numerous attempts to contact them , there is no physical number and I just get automated responses saying they are updating the system, meanwhile I receive numerous solicitations a day to purchase or join a new club, this is an expensive project which totals over 300 at the end and I want my last 2 kits but although they say to bare with the system , the account states I have no current subscription, I cant get any help and without these last 2 kits its an entire waste of money , I will never order from them again !

  Business Response

  Date: 06/30/2025

  The customer's account has merged to the new system and the kit club will resume it's shipping schedule. The next kit will ship July 1st. 

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently on shipment 4 of a kit to knit an afghan. Not only has the next kit not arrived I am missing some of the digital instructions for the kit I do have. Their website says they are experiencing computer problems from a conversion but it has been up about 6 weeks at least. Their contact us menu does not work either. There is no communication or update

  Business Response

  Date: 06/30/2025

  The customers Digital Bookshelf has been updated. The customers kit club has also merged to the new system and has resumed its shipping schedule. 

  Customer Answer

  Date: 06/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 kit club orders that both completed in March 2025. I got a text about 10 days ago that I would be charged in June for both clubs and immediately contacted Annie's Attic with the ONLY WAY POSSIBLE through their website and got NO REPLY. I advised them that these are COMPLETED kits and no further charges should be made. I used their site to **** the June payments to give them time to figure this out. However, I was charged ANY WAY for both kits that I have received in completion months ago. This is going to cause me to be late with other payments that money was meant for, so not only do I want an immediate refund - since I know it takes days for that to go through, how are you going to fix my financial situation that YOU have caused??? It should also be said, I do not expect you to cut off access to my downloads and videos for these COMPLETED kits (and other purchases I've made) as retaliation for me posting on BBB and having to provide a refund and STOP any further kit charges. I have completed my payments to you and expect you to #1) refund both charges, #2) keep my account open, #) stop any further charges on these kits and #4 - figure out how you're going to fix what you broke if I can't pay other bills that money was for. YOU did this. You made it impossible to contact you and screwed up my account AND ignored the **** for June (which again - was only to make sure you didn't charge me in June/at all - and you DID ANY WAY). FIX THIS.

  Customer Answer

  Date: 06/16/2025

  It appears I may have been given incorrect information and my last kits for these 2 clubs was NOT completed in March? If this is the case, please advise, because the last kits I received were both the 11th and it appears this new charge is for kits #** for both.  Please confirm if that is the case AND if THESE are, in fact, the last two kits.

  This has been a real mess!

  Business Response

  Date: 06/30/2025

  Customer *********************** has completed their ************** and Irish Fields kit club in June, and the memberships will be automatically canceled following this last shipment. The customer will not be charged again for this kit club in July as they are complete. They will receive a cancelation email the next time the kit tries to ship. 

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 different kits back around Feb. or March of this year, they were to be sent out every 2 weeks and charged to my credit card. about a month in they have decided to revamp their website and everyone was to reset their passwords, I did that, none of my kits were listed on the new website, no payment information or anything, I continued to get a few more kits noticing no charges to my card, I figured they would charge me the total when they migrated my account. It has now been almost 2 months. I have contacted customer service probably 20 times in the last 2 months, either to get my videos uploaded to my digital bookshelf, it would take about 2 weeks of begging to get the videos added, this is what I paid to get. Now my kits have stopped altogether, they messaged me saying I owe them money please send a check, I do not have checks nor do I send payments through the mail. I received an invoice from them with "pay online at this link", I went to that link and it brought me to their "contact us" form, which I have filled out too many times to count, it also had a phone number to call, I got a person in the *********** who told me "they don't take care of the kit clubs". I have messaged and messaged, about 20% of the time I will get a response, I will reply and then nothing. This company is a scam, I have asked them to call me so I can pay over the phone because now I have 2 half finished blanket that are worthless, I actually would like my money back or they can fix my account so I can pay ONLINE, like I am suppose to be doing. I will settle for a refund on the kits I have paid for and they can close my account. If they can migrate my account that would be fine and I can finish my blankets. They have literally ruined knitting and crocheting for me.

  Business Response

  Date: 06/23/2025

  The customer's account has merged to our new system and the customer's kits are shipping again. 

  Customer Answer

  Date: 06/23/2025

  I have reviewed the business response and accept this resolution. This was actually the preferred resolution and am very happy with w, it is only a shame that it took this complaint to get this done, a customer service response would have been great as well but Im not counting on that. I am very happy to be able to finish both kits now. I will not be ordering any more kits though 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on a monthly subscription plan for several months. Suddenly I can no longer view the patterns or the videos. How am I supposed to finish the blanket if I can't access anything?

  Business Response

  Date: 06/13/2025

  Our website is currently going through a major update. The customer has received an emailed update from our customer service team. We're in the final stages of our system migration,and the customers account information will be updated into the new site and the orders will start shipping again. 

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Annies ******** subscription December 14th, 2024. Annies ******** later merged to become Annies Attic and provide online-only support. They will not provide any support over the phone whatsoever. Due to a poor execution of the website, there have been troubles shipping products. As there is no phone support, I have emailed them and I have submitted forms on their website. The replies I have received have all been, sorry for delays. Due to our new website, we have been working around the clock to fulfill orders. They will not respond to any questions. It is effectively an out-of-office message. Most recently on 5/28 they have double-charged my credit card and I cannot get anyone to respond. This is a monthly subscription (lasting a year) at $29.97/month.

  Business Response

  Date: 06/13/2025

  The customer has been contacted by customer service and their account has also migrated to the new system. The customer's kit club will resume shipping as scheduled. 

  Customer Answer

  Date: 06/14/2025

  I am rejecting this response because: They charged my credit card twice in the amount $29.97 and issued a refund in the amount of $29.92 once (so $0.05 short, and the principle matters). They have asserted they have resumed shipping and proceeded to charge my card again x2 in the amount of $29.97. At this time, this complaint will remain open until the organization can successfully complete the order and all extraneous charges are refunded (down to the cent).

  I agree the business has reached out and made contact. They have asserted that the account has migrated to the new system (this was never contested).

  
  

  Business Response

  Date: 06/19/2025

  Our customer service team followed-up yesterday updating the customer that the refund has been adjusted and the new refund that needed to be made was also processed. The customer was also updated that their kit club kits will be shipping as scheduled moving forward in the new system. 

  Customer Answer

  Date: 06/21/2025

  I have reviewed the business response and accept this resolution. Should there be failure to deliver the kits or continuation of duplicate charges, I will presume continued willful ignorance by the business and open a new ticket with the BBB as I was unable to receive proper response without the intervention of the BBB. Thank you to all parties.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Annies moved their website to Annies Attic my partially completed subscription for my kit club was never completed. The last update to my subscription was April 5. I am very frustrated since I am only 5 months completed in a 12 month subscription. My project is partially completed but I am unable to complete without my additional subscriptions. Email to Annies gets a standrd reply regarding issues with the migration but that was complete in early April. To date, there is no indication of my active subscription on the website. I need to know when my subscription will start again or remit me for the 5 months I have paid into my subscription.

  Business Response

  Date: 06/13/2025

  Our website is currently going through a major update. The customer has received an emailed update from our customer service team. We're in the final stages of our system migration,and the customers account information will be updated into the new site and the orders will start shipping again. 
  

  Business Response

  Date: 06/23/2025

  The customer's account is in the merging process to our new website. Once the customer's Midnight Mosaic and Galway Bay kit clubs merge, the customer's kits will resume shipping. 

  Customer Answer

  Date: 06/23/2025

  I am rejecting this response because: my issue is still outstanding.  I have not received any restart of my subscriptions.  As an IT project manager and a software developer  I have never experienced a "fix" to a website taking over 4 months to complete.  This has been in issue since March. 

  I am beyond frustrated at the amount of time it is taking to correct this issue, and will not be satisfied until my subscription issue is resolved. 

  
  

  Business Response

  Date: 07/03/2025

  The customer's kits have resumed shipping this week. 

  Customer Answer

  Date: 07/09/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th 2019 I *********************** placed an order through Annies Crochet Afghan Block of the ********** for my mother (***** ****** ******************* This order was for a kit sent monthly to my mother (***************************************************) to complete an Afghan over the course of a year. We never received an order number. This order also included digital access to instructional videos to help complete the Afghan - we used my account/email *********************** for my mom to access the instructional videos. Unfortunately it took my mother a little longer than planned to complete the Afghan and she is still working on it now - therefore needs access to the instructional videos.Last month, my mother tried logging in to access the finishing video and was not able to access. She was redirected to Annies Attic and prompted to create a password (for the account ****************************) which we did - still no video access. At that time we updated the email address on the account to hers ******************* for easier access - still no videos. Since then we have submitted numerous requests all via ***************** and received no help:>Apr 18th 2025 - submitted online message >April 18th 2025 - submitted missing bookshelf item request form online >May 3rd 2025 - emailed *********************************************** >May 6th 2025 - submitted contact us form through website >May 7th 2025 - ******* replied telling me to reset password & submit missing item form - I responded within 3 hours explaining i had already done both - no response >May 10th 2025 - received request to complete survey on customer service interaction (that was never resolved)>May 12th 2025 - submitted another missing item form AND responded to CS survey (poorly)>no communication since May 12th and no access to videos Note that Annies is still actively and aggressively marketing their products via email and social media (to us!) while not fulfilling their obligations to current customers

  Business Response

  Date: 06/13/2025

  The ***************** Digital Bookshelf has been updated. Once youve logged into your account at 
  *********************************************************************** can click the upper left hand Menu to scroll down to click Digital Bookshelf where all your digital patterns and videos will be waiting for you.

  Business Response

  Date: 06/23/2025

  The customer's account has been updated and the customer received the update from customer service on June 13th. 

  Customer Answer

  Date: 06/26/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Annie's has switched their site from Annie's kit club to Annie's attic, with that all of my information didn't move over. . I have two active knit clubs that get shipped out monthly and have reached out to them a total of 8 times. Each time I get an AI response that doesn't solve the issue. This is frustrating as I'm almost done with one of my kits and would like to complete it. I have wasted my money if I cannot complete the project the promised They were supposed to be mailed out around April 16th and we are now at May 23rd .I did find a phone number on Reddit but the answering service does not work for Annie's and cannot help you. I found a message icon on ******** and they did answer that by could not tell me when or how or even IF I would ever get the next kits. I tries an email. But the email that comes back says if you want to hear from us don't respond to the email instead fill out the form once again!! I want to know when my kits will be shipped so please contact me either a shipping date. I want a direct answer and not just that they had problems. This is horrible customer service. Horrible that they do not have anyone to help you. I just want to finish the projects that they promised to send. I have spent 75 dollars a month for the last 8 months to get a new kit for both projects each month. So as of now it is just a waste because it cannot be finished without the future kits.

  Business Response

  Date: 06/13/2025

  Our website is currently going through a major update. The customer has received an emailed update from our customer service team. We're in the final stages of our system migration,and the customers account information will be updated into the new site and the orders will start shipping again. 
  
  

  Business Response

  Date: 06/23/2025

  The customers account is merging to the new system. Once her colorways, Bejeweled,Frosted Bloom and Celtic Christmas merge to the new system here shortly, her shipments will resume.