Reviews

This profile includes reviews for Annie's Publishing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Annie's Publishing LLC

  1 Annie Ln Big Sandy, TX 75755-9400

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  Annie's Publishing LLC

  306 E Parr Rd Berne, IN 46711

Review Details

• Review fromDiane H

  Date: 06/11/2025

  1 star
  One of the worse experiences I have ever had, I bought 2 kit clubs, after the first couple kits of each club came out this company changed websites, this process is still going 2 months later, I got a couple more kits of each club and noticed my credit card wasnt charged, I figured Id be charged when my account migrated to the new site, although I got a few more kits I had to message for approx 2 weeks to get the online videos that come with the kits. Now the kits have stop because they didnt charge my credit card, which was no longer attached to an account because the shut the old site down & I am still waiting for my account to migrate. I will not send payment through the mail, I can pay over the phone if they would call or give me a number to call or send me an online invoice, nothing from them. I did receive a bill which said pay online at this address, that address simply went to their customer service contact us form, Ive filled this form out at least 10 times and dont receive response, there was also a phone number to call and pay that way, I called simply to reach someone in the *********** who told me we cant help with kit clubs I asked to speak to a manager and was told no, have a good day I am now stuck with 2 half finished blankets and a company that jerks you around. I strongly advise AGAINST BUYING FROM THIS COMPANY

• Review fromJennifer O

  Date: 06/10/2025

  1 star
  Ordered a crochet blanket subscription and they stopped sending kits. I had an automatic payment set up. What's even worse- there is literally NO ONE to talk to about this. They're "all online help" is ridiculous. I've sent several messages and they don't get back to me until weeks later. Don't get sucked in!

• Review fromHarlen H

  Date: 11/29/2024

  1 star

  Harlen H

  Date: 11/29/2024

  They lock you into a subscription that can only be canceled via customer service request. I bought one as a gift and got locked in. I assume the product doesn't hold its weight if they have to make it hard for you to stop paying for it.

  Annie's Publishing LLC

  Date: 12/03/2024

  Thank you for your feedback, ******. Our kit club memberships include monthly shipments with yarn and both written and video instructions to guide you through either a new section of a project or a completely new project each month, depending on the club. Members have the flexibility to cancel their subscriptions at any time.

• Review fromStacy H

  Date: 09/06/2024

  1 star
  I have signed up for the Irish Fields Gansey ******* Bay crochet club which I see is no longer available. I have received 4 kits so far and every time they have sent the wrong print pattern. I have called and they tell me you can go online and download it. Here is my problem with that. I can not take a ruler to my desktop screen to follow where I am at with the pattern. Also ink is very expensive and I am on the pay as you print through **. I'm not paying to print for something that was supposed to be in my already expensive kit. Not to mention what about people that don't even have printers. This time my call to customer service I was told it could be a year then she said a month to get the printed pattern. Why are they selling things that they don't have. I am have way into the blanket so it would be a total waste of money for me to cancel now. This company is not worth your hard earned money. They need to be shut down.

• Review fromAlisa E

  Date: 08/06/2024

  5 stars
  I have not had any problems with Annie's so far. I am just getting the books, so it seams the problems lie with if you order kits by the reading of these complaints on here. My books are interesting and I enjoy reading them.

• Review fromRose Y

  Date: 05/01/2024

  1 star
  If I could give them zero stars I would. I placed an order and paid for the Mandala Afghan monthly kit on March 31, 2024. It is now May 1st and I still have not received my first kit. I have made 5 phone calls throughout the last two weeks inquiring when my kit will be mailed. Each time I have called, they tell me it is due to ship within the next 24 hours. I check my account status on their website 48 hours later and the status has not changed from "Shipment Pending". I just got off the phone with ****, who had the decency to tell me she has no idea why it has not shipped. She stated that she would escalate this issue to her supervisor and I should expect a call "some time" with more information. I asked **** if she had an approximate time frame that I could expect a call from her supervisor, said she could not tell me just "some time". So now I continue to wait...I should have known not to place another order with this company after I was double charged for the first order I placed earlier this year. When I called the company for a refund of one of the charges, they told me they could not credit my account because their records did not indicate a double charge. They asked that I email them my bank statement reflecting the double charge, which I did. Then they said unfortunately they could not credit my account for one of the charge and I would have to dispute the transaction with my bank. I eventually got my money back, thanks to my bank. Save yourselves the headaches and trouble, NEVER do business with this company!

• Review fromMelanie C

  Date: 01/25/2024

  1 star

  Melanie C

  Date: 01/25/2024

  I purchased a crochet pattern that was poorly written and does not seem to have been tested prior to offering it for sale. Also, the *** download is read-only, so I can't print it out. **************** failed to answer my email requesting a refund, so I called. The representative was nice enough, but did not have the authority to issue a refund. She was unable to reach the accounting department after a 15 minute hold. Supposedly, the representative sent an email to request a refund to be issued, but I'm not holding my breath. It's not the amount of money that is the problem, it's a lack of sufficient customer service and quality that will keep me from shopping with Annie's again. Please issue a refund.

  Annie's Publishing LLC

  Date: 01/26/2024

  We apologize for the delay with your refund. We did refund you for the purchase on Jan. 25, 2024.We hope this resolves the issue for you, but please contact us at ********************************************************** if you need additional help.

• Review fromDiane M

  Date: 01/11/2024

  1 star

  Diane M

  Date: 01/11/2024

  I started with Annie's ******** June 6, 2023. I am making the Irish Fields Gansey crochet afghan. I have received three kits so far and paid for four. I experienced at least a two month delay this summer due to yarn shortages according to Annie's ********.A fourth kit was paid for on December 16, 2023. It is now January 11, **** and I haven't received the package. Since December 19th, 2023, the tracking has stated that the package is en route to **** and is with a carrier. I called (about December 30, 2023) and was told that it was "arriving in the mail today." It didn't come. I have emailed and received word that I should check the tracking again. The tracking information hasn't changed since the 19th. I tried calling again and was left on hold for an excessive time and no one picked up. Today, I received a new email in response to my reply email telling me that I'll "receive it today." I don't believe it because the tracking information hasn't changed.On a positive side, I love the afghan and yarn that I have received so far. I have loved the detailed instructional videos that come with the kit, but consider this before buying...Annie's fails to deliver within the three week window as advertised. Annie's will charge your card long before they actually mail your kit. Annie's fails to respond honestly about their delays. I do not recommend starting any kind of transaction with this company.

  Annie's Publishing LLC

  Date: 01/26/2024

  We apologize for the delay in shipping your kits to you. We have had an ongoing delay in restocking some of the yarn for the club you joined and are working to replenish that. We expect to ship another kit to you in the next couple of weeks. At this time, we cannot promise the kits will be sent on a four-week schedule, but we are doing everything we can to get your kits back on that schedule.We did ship the most recent kit to you on December 19, 2023. It usually takes **** days for the shipment to arrive, but your shipment appears to have been delayed in the **** mail system. The shipment is now showing as delivered on Jan. 17, 2024.We appreciate your patience as we work through our inventory delays.

• Review fromE. M

  Date: 01/10/2024

  1 star
  Back in May 2023 I signed up for a subscription for an Afghan. I initially signed up to receive a kit every two weeks over period of six months to complete the ******. Annies ended up extending the subscription to every four weeks without any notice, I discovered this when searching through my account. after nine months I have only received three of the kits. *** made multiple calls and emailed to customer service to inquire as to the status of the subscription. All Ive been told is that there was is a back order on the yarn and they have no idea when that will be rectified. I requested simply receiving the instructions and supplying my own yarn. They refused. Annies offered nothing to rectify the situation (i.e. instructions only, different kit, different ********.) Only response is that the yarn is back ordered. Subscription was canceled.

• Review fromKathleen H

  Date: 01/07/2024

  1 star

  Kathleen H

  Date: 01/07/2024

  Not a reliable company any longer!!! Annies has nice clubs, use to be reliable. but...customer service, fulfillment, and shipping is horrible. There are constant back-order. Customers pay full price for shipping then annies use a third party to pick up and drop off at a post office, my most recent square was Picked up on 12/19/23 ... still hasn't droped off at a post office and today is 01/7/24 ) always delay issues, but they never notify customers of delays, or explain when they can expect shipment..I would have cancled this club because of delays (back orders and shipping) but they won't return my money for the 5 squares I've invested for a afghan that should been compled 6 months ago if it wasn't for the delays... look for a more reliable company

  Annie's Publishing LLC

  Date: 01/26/2024

  We apologize for the delay in shipping your kits to you. We have had an ongoing delay in restocking some of the yarn for the club you joined and are working to replenish that. We expect to ship another kit to you in the next couple of weeks. At this time, we cannot promise the kits will be sent on a four-week schedule, but we are doing everything we can to get your kits back on that schedule. We did ship the most recent kit to you on December 19, 2023. It usually takes **** days for the shipment to arrive, but your shipment appears to have been delayed in the **** mail system. The shipment is now showing as delivered on Jan. 17, ****. We appreciate your patience as we work through our inventory delays.