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Business Profile

Debt Relief Education

Processing.Direct, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Education.

Complaints

This profile includes complaints for Processing.Direct, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Processing.Direct, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a claim against Processing Direct because they are a fraud for student loan forgiveness. they claimed they are working with the *********************** yet they are not. They called me sounding like they were legit about a student loan forgiveness program for public educators. When you try to contact them from the website, there is no response, therefore, you cannot contact them. Somehow they have my information regarding my student loans, making them sound as if they are legit but they are not. They said to pay $800 up front and then for the next 10 years, you pay $19 a month and they will forgive the rest of your student loans. Yet, I have not heard from them, cannot contact them, and cannot even get into my account they said I could get into to check my information. Unfortunatlly, I have been paying them monthly for a year now ($19.00 a monthx11 months, and given them a total of $1,009 to not see any differences regarding payment of my student loans.

    • Initial Complaint

      Date:12/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business contacted me in the summer of 2022, and convinced me that if I let them help me for a fee ( that would be paid over time) $600 up front & $19 a month for 24 months, which has/ is coming directly from my account. With a guarantee that they would process everything to get my student loan put in forbearance & then forgiven.. its been way longer than when that should have happened. I try to call the number thats on my bank statement and its no longer a working number. I am out over $1080 dollars at this point with all my student loans and they were never put in forbearance. This business is a complete fraud. I just want some or all of my money back.

    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 19, 2024 I worked with this group for federal student loan forgiveness in which I paid $900 up front through the federally offered SAVE program, making it so I did not have to do monthly payments and also saved me money. Turns out, they took my money and ran with it. I am currently working on a chargeback with my bank so I can go through a REAL firm. Apparently, the owner of Processing.Direct is AWOL.

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a school loan forgiveness program, found out that I could do what they were charging me for myself through speaking with a worker from student aid.gov and called for and was promised a refund by ******, if thats his real name! All in the same day! No refund yet!!

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Processing Direct LLC advised I was on a student loan repayment plan and that the money I was paying, ******** pay, was being applied to my loan. The ********** of ********* has received none of this money and I am being told I am past due. I want my money back.

    • Initial Complaint

      Date:11/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FOR OVER A YEAR, EACH MONTH THEY TOOK ****** DOLLARS FROM ME. THEY TOLD ME THEY WERE THE GOVERMENT FORGIVENESS PROGRAM FOR STUDENT LOAN SERVICES THEY SAID THE ****** I GAVE THEM EVER MONTH WENT TOWARDS PAYING MY GOVERNMENT STUDENT LOANS. THEY LIED. THEY TOOK MY MONEY EACH MONTH AND DID NOT PUT ONE DOLLAR TOWARDS MY STUDENT LOANS AS THEY PROMISED. THEY TOOK MY MONEY AND PROVIDED NO NO SERVICES. THIS IS A SCAM. PLEASE HELP ME GET MY MONEY BACK SO THAT I CAN REALLY PAY MY STUDENT LOANS, LIKE I THOUGHT THEY WERE DOING... THANK U

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In trying to address my student loan debt, I was lurred into signing up with this company Student Loan Processing Direct that claimed they were working with the ********** of ********* and Federal Student Aid in resolving my student loan debt. I paid them $1051 dollars and have been paying $29 dollars a month since July 22, 2022.

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is for Processing direct student loan. My account number is **************. Start date is 8/22. They did not honor the agreement but continue to take payments out of my account. They claim to be a type of student loan forgiveness. Ive paid all the fees and they are still taking fees out of my account, my ********************** loan hasnt changed nor did they do what they claimed to do. I am on disability and on a fixed income. I am not quite sure how much exactly has been paid to them, but I can reach out to my bank and find out. Every time I reach out to them I get a disconnected number, they are not in at the time of call, or they promise to get back to me on the matter and hang up on me. Can you please help me with this matter

    • Initial Complaint

      Date:09/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received calls several times a week from a company claiming to work with Edfinancial, where my private government student loans are through. They offered me different options on setting up a repayment plan for my loans once they come due. I did not comply for many months, however once it got closer to my payments needing to start, I asked several questions of the employee about the company, the process, the website, etc. it seemed legitimate and the account they had me create was on a website I was familiar with. I ended up making a large initial payment for them to get my repayments set up to begin the following year in a couple months. After more research and talking with family and friends, I realized it may be a scam and called back. They told me I could not get my money back because too much time had passed from my initial payment. On November 26th, 2021 I made a $700 payment to Processing Direct LLC. I have not received any information from this company and was unable to get my money refunded, although they let me cancel my payment plan. The government loans have been on pause since this issue and I since started a Masters program further deferring my payment start dates. I no longer talk with anyone on the phone who calls about student loan forgiveness. When I am ready to start repaying, I will work with someone directly through the Edfinancial website.

    • Initial Complaint

      Date:06/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11th 2023 I thought that they were helping me set up and get started on making my payments for paying back my student loans once the deferment was over. They had access to my *** account and were able to change my password without any extra input from me so I assumed they were legitimate. I made a payment to "get started" of $1400. They later tried to charge another $1400 to my credit card which was blocked and I had to change my card. I then got an email from the *** saying there was suspicious activity on my account. I think they were a scam. I have also submitted a scan report to the BBB.

    Processing.Direct, LLC is NOT a BBB Accredited Business.

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