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Business Profile

Frozen Dessert Distributors

Blue Bell Creameries, L.P.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Dessert Distributors.

Complaints

This profile includes complaints for Blue Bell Creameries, L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Bell Creameries, L.P. has 24 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought your guys ice cream it was one rocky **** and the other one was vanilla it was in the big carton from frys on ****** and ******** in **** **. My husband spent $20.00 dollars on the ice cream and there was no plastic around lid and it seemed like it was melted in the cartons and it really didn't taste good. The vanilla and the rocky **** ice cream. We are recovering from covid and I'm on oxygen. We want our money back or a replacement on dry ice.we are a disabled couple and we are on social security disability. Resolution. We want our money back or a replacement ice creams 2 cartons the big ones. Thank you.

      Business Response

      Date: 07/22/2022

      *********************************

      1935 *********** Rd #****

      ****, ** 85206

      Dear *********************,

      Thank you for reaching out to us. We always enjoy hearing from our customers.

      During production, our cartons are flipped upside down and sent to a blast freezer where the ice cream freezes to the lid creating a natural seal. The lids are frozen tightly to the carton. Any attempt at opening the product should be noticeable. In addition, Blue **** personnel frequently service our accounts and are trained to remove any items that appear damaged or may have been tampered with.

      The safety of our ice cream is our highest priority, and we work hard to maintain the highest level of confidence of our customers. We believe tampering with our products or any consumer product is very serious. We understand your concerns, and we are always looking for ways to improve, including looking at methods within our manufacturing process to add additional protection to the carton.

      We are disappointed your ************** Cream and Homemade ********************* Cream seemed to have been melted in the cartons. Soft ice cream is a sign that your freezer may not be set cold enough or it is not freezing properly. Because of the high cream content of ice cream it is essential that your freezer maintains -SF or colder.

      We appreciate the comments we receive from our consumers and have passed yours along. Please enjoy the enclosed certificate for a half gallon of Blue **** Ice Cream. From all of us here at Blue ****, have a great day!

    Blue Bell Creameries, L.P. is NOT a BBB Accredited Business.

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