Information and Alerts

Accreditation Revocation

On 12/20/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

1. Establish and maintain a positive track record in the marketplace.

1D. Maintain at least a B rating in all company-owned locations and its headquarters.

2. Follow established legal and ethical advertising and selling practices, including, but not limited to, the BBB Code of Advertising.

2A. Work with BBB and agree to modify, substantiate or discontinue advertising and selling practices when recommended.

3. Honestly represent products and services, including clear and prominent disclosures of all material terms.
Be clear in all written and verbal representations and include all relevant facts in all transactions.

4. Openly identify the nature, location, and ownership of the business, and clearly and prominently disclose all material facts that bear on a customer’s decision to buy.

4B. Clearly and prominently provide to customers:

• direct and effective means to contact the business
• the business’ return/refund policy
• any recurring commitment into which the customer may be entering, including automatic renewals, payments or other financial commitments.
• total cost of the transaction, including tax, shipping and handling, and other related charges prior to completion of the transaction
• any known delays or shortages of stock
• a receipt summarizing the transaction after the purchase

• Is professional,
• addresses all significant issues raised by the complainant,
• includes appropriate evidence and documents supporting the business' position, and
• explains why any relief sought by the complainant cannot or should not be granted.

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning sales practice, contract, service, and cancellation issues.  Specifically, White Knight Pest Control’s pattern of complaints includes consumers’ alleging incomplete or failure to provide services at their scheduled appointments, consumers alleging their pest control treatments did not effectively work, misleading sales practices including allegations of high-pressure sales tactics, consumers believing they were signing something other than a one-year contract, and consumers alleging they were sold on a no obligation contract and were later informed they signed a 12-month contract.  Consumers also alleged they did not sign a contract but were contracted into White Knights services.  Consumers also alleged difficulties canceling White Knight’s services.  Consumers alleged misunderstanding the cancellation policy and being charged within the 3-day cancellation period.

On October 25, 2024, BBB submitted a written request to White Knight Pest Control encouraging them to address the pattern of complaints.

On October 29, 2024, White Knight Pest Control responded their business doubled in size over the past 6 months including their total services completed and new customers sold.

White Knight Pest Control responded they implemented a welcome call to customers, so they understand the sale. They created a new technician app to review re-service percentages and other metrics to improve their performance and motivation.

White Knight Pest Control also adjusted its retention policy to be more lenient allowing customers to get out of their contracts more easily.  They have implemented allowing customers who were on autopay to be taken off of autopay for their final payment if it is a cancellation fee.

Although White Knight Pest Control responded to BBB’s request to address its pattern of complaints BBB continues to have concerns regarding the pattern of complaints.