Pest Control Services
White Knight Pest ControlThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Pest Control Services.
This business has 2 alerts
Complaints
This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 406 total complaints in the last 3 years.
- 233 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel my service. I called 7/11/25 to cancel and was told that I must talk to the customer advocate. They tried to transfer me was said that the advocate left for the day and would call me this morning (7/14/25). No call. I have tried calling three time today to cancel and was told the advocate was busy and would call me. They also told me that the advocate was the only one that could cancel my service. What do I have to do to cancel this service?Initial Complaint
Date:07/03/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pressured into a contract even though I told the salesman that I needed no service. I only agreed because the service was supposed to be free. Do not need this product or service. This company should be ashamed of having high-pressure people prey on senior citizens and disabled veterans.Business Response
Date: 07/09/2025
Mr. ******** we apologize for any frustration. You have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was confirmed through your signature where you agreed to the terms. We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the one-year agreement. You can also access your agreement anytime through your customer portal. Additionally, you received a significant discount on your first service, which was only $1 instead of $250, as outlined in your agreement. We apologize for any inconvenience caused by our door-to-door representative's attempts to solicit you. Ensuring the privacy and honoring the boundaries of our potential customers is a top priority to us. We do want to emphasize that you are not obligated to speak to our representatives, and you can always tell them that you are not interested in our products or services. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $249) to ($100). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Initial Complaint
Date:07/02/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found out the contract for service was invalid due to the sales *** not having a license number. The sales *** lied to me about how the service worked and the waiver of cancellation fees. I found this out by speaking to the companys customer service and they confirmed I was given false information in the sales pitch. I could not schedule for a follow up service. The company wont return my calls. I have called multiple times in the last month and every day for the past 3 days. White Knight has cancelled my services but is charging me a $400 cancellation fee. I have not been able to speak to anyone about the cancellation or the fee. The company is now texting me every other day saying I have an outstanding balance that needs to be paid.Business Response
Date: 07/08/2025
Mrs. ******** we apologize for any frustration. As a professional courtesy in consideration of your issue and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out any remaining balance of your account for the discount on the initial (the $400), take your account of the formal collections process and you will then have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** San *******Initial Complaint
Date:07/01/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A door to door salesman for White Knight Pest control stated that service included spraying in the attic, spraying the parameter of my property, setting mosquito traps, yard for fleas, spraying the outside of the house walls and foundation 3ft up and 10ft out. He also said they would come in and spray my baseboards and cabinets. All this for around $100. I declined and told him it was too high. He then offered the same service for half the price. I confirmed with him and specifically asked him that all the services he listed for $50 and he said yes he could do that for the rest of the year. Then I could cancel in December with no fees. So I took the deal. However, when the technician came out he only sprayed the exterior house walls and a few feet beyond the house. I asked him about the remaining services and he stated that they dont go into the attic, they dont do the parameter, and that all the other services cost more. I told him what the salesman offered (my wife and children heard the salesman as well) and the technician told me that the salesman in my area are terrible and often mis***resent what can be done or over promise services performed (false advertisement) I called the company to cancel my service within 48 hours and now they want me to pay $400 for cancellation fees. I have called them 3 times and each time the customer service *** says they have to transfer me to customer retention to cancel. But each time the *** tells me the other **** is busy and will call me back. I have called twice and my wife has called once. Each time they say we owe them $400 and demand we pay. Im refusing based on false advertising and the fact that I called to cancel my service within the cool off period. This company is shady and their salesmen are signing up customers based on false advertisement and false promises of their services. The company is refusing to remove the $400 and stated I signed a contract. Afterward I learned about all the bad yelp reviews.Business Response
Date: 07/08/2025
Mr. ******** we apologize for any frustration. We appreciate the opportunity to address your service concerns and would like to clarify our treatment procedure. Due to safety regulations, our technicians are not permitted to enter attics. However, they are able to treat around the access area to help establish an effective protective barrier. Additionally, for compliance requirements set by the state, our technicians are unable to spray above head level. These policies are in place to ensure the safety of our team and also your property. Customers have a ***** window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. However, once the initial service has been performed, this 3-day cancellation period is no longer applicable. Since your initial service took place on 6/12, the 3-day cancellation window had already passed as your request to cancel was on 6/13. Upon reviewing our records, we found that our customer advocates did offer assistance when you reached out with your concerns. We provided several options to address your concerns, but our attempts were unfortunately declined. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial ($451) to ($151). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please note, I am not in agreement with Whit Knight or their deceptive practices and their sales tactics. I am only agreeing to pay this reduced fee to be done with White Knight. I hope you continue to investigate and hold this company accountable to their actions. Thank you for your assistance in this matter.
Regards,
****** *******Initial Complaint
Date:07/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was solicitated at my home today on 6/30/25 at 7:45pm by a sales **** I was offered services for an agreed price and initial service appointment was scheduled for Wed. 7/2 between 3-5pm. After careful review of the company and do not wish to move forward with their services.I have sent the following email today requesting the following:Please take note and consideration to the following requests as White Knight Pest Control is hereby given formal notice as of 7/1/2025:1. Cancel the initial service appointments of 7/2/25 for both properties. 2. ****** any related service contracts for both properties. 3. Do not schedule any future appointments.4. Do not solicit your services to the addresses listed below in the future. 5. Please do not retrain and remove/destroy any credit card payment information you have on file for myself, including account number and expiration date.6. Effective today 7/1/25, no sales representative or service technicians of White Knight Pest Control shall enter the property listed above, including but not limited to lawn, driveway, backyard, porch and interior of said property, effective today 7/1/2025 for the purpose of soliciting business or rendering services or for any purpose not mentioned, without written consent from myself, the property owner. Any prior implied or written consent is hereby revoked, effective today 7/1/2025. I called customer service same day 6/30/25 at ************** to verbally notify the business of my demand to cancel services and also sent an email to ******************************************************* demanding cancellation of services prior to initial service. I am within the 3 business day right of cancellation window and no initial services have been performed. I was told someone would have to call me and I could not cancel over the phone. I will remove this complaint once the company verified, in writing, that I will not be charged and any and all scheduled services are cancelled.Business Response
Date: 07/01/2025
Mr. ********* we want to reassure you that your account has been fully closed, as requested on 7/1, and no services have been or will be performed. As noted in the confirmation email promptly sent to you this morning following your request, there will be no charges, and your accounts will not incur any services. Additionally, our customer service team has confirmed closure early this morning. We understand that clear communication is important, and we hope this message provides the final confirmation you were seeking. You have no future service nor monetary obligation to White Knight Pest Control.Initial Complaint
Date:06/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 22, 2024, I signed a 12-month pest control agreement with White Knight Pest Control, which specified five scheduled treatments. However, on March 31, 2025, the company charged me $129.89 for a sixth treatment that was not part of the agreed schedule. I never requested or authorized this additional service.I contacted White Knights appeals department in April 2025 and explained that the charge fell outside the terms of the signed agreement. They responded by stating the charge was valid and refused to refund it. I then filed a formal dispute with my credit card company (*****), which reviewed the case and ruled in my favor, reversing the charge.Despite this, White Knight continued billing me and then sent the disputed balance to a collections agency, A.R.M. Solutions. I received a formal collection notice, even after notifying the company in writing that the charge had been reversed and should not be pursued further.I consider this an unfair business practice they are attempting to re-collect a charge that was formally disputed and reversed due to lack of authorization. Their actions have caused unnecessary stress and could result in damage to my credit if the issue is not resolved.Business Response
Date: 07/01/2025
Mr. Ashour; we apologize for any frustration. As you are aware, you signed an agreement with White Knight Pest Control on 5/24/24 which outlines the agreement terms, including the service schedule. It was emailed to you as well as provided access to view it in the online customer portal. The agreement states: “Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice.” This policy is in place to accommodate changes in circumstances and provide enough time to make decisions that best suit your needs. Your request to cancel was on 4/5 following your service notifications. You had called our office for your original scheduled service for 3/25 asking to add a time frame and rescheduling your treatment to 3/29 instead, confirming awareness of the upcoming service. You were also in receipt of the service notification via text and email for the treatment, which we send to all customers, with no objections to them prior to the service taking place. Your remaining invoice directly corresponds to the service on 3/29 that was completed at your property. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains. As part of our process, we are required to make a certain number of attempts to inform you of the past-due balance before sending it to a collections agency. Our system confirms that multiple notifications were sent via text and email. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 07/01/2025
Complaint: 23538346
I appreciate White Knight’s response, but I am rejecting this response because it misrepresents the facts and overlooks the terms of our written agreement.
I signed a 12-month service contract on May 22, 2024, which outlined five treatments over the course of the agreement. The charge for a sixth treatment on March 29, 2025 was not included in the agreed-upon schedule, and was not authorized by me under the contract.
When I brought this to their attention, the company refused to resolve the issue. I submitted a formal credit card dispute, and after reviewing the agreement and the charge, my card issuer ruled in my favor and reversed the payment.
Despite this, White Knight continued to pursue payment, sending repeated billing communications and ultimately referring the charge to collections, even after being notified that the charge had been reversed.
This conduct is unacceptable, illegal, and violates basic standards of fair billing and consumer protection. Therefore, I am requesting that White Knight immediately:
1) Close the balance and confirm my account is settled at $0.
2) Instruct A.R.M. Solutions to cease all collection activity and remove any fees.
3) Confirm that no negative information will be reported to any credit bureau related to this charge.
I consider the matter resolved based on the chargeback decision. Continued efforts to collect a charge that was contractually unauthorized, disputed and reversed, violates the Fair Debt Collection Practices Act, the Fair Credit Billing Act, and the Texas Deceptive Trade Practices Act.Regards,
Nasser AshourBusiness Response
Date: 07/02/2025
Mr. Ashour; as previously stated, we do have a signed agreement on file from you that clearly outlines the terms of our service. If you refer to the area highlighted section in blue it states “Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice.” While you may disagree with this, these were the terms that you agreed to. Additionally, our records confirm that you were notified in advance and were fully aware the upcoming service was scheduled. Since we did not receive the required 30-day notice to cancel, the service proceeded as outlined in the agreement. Please understand that the bank's decision does not remove the outstanding balance on your account. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 07/02/2025
Complaint: 23538346
White Knight Pest Control continues to misrepresent the nature of this dispute and to ignore the outcome of the credit card chargeback process, which was fully reviewed and resolved in my favor. Let me clarify several important points:The “continued service” clause does not override the fixed, scheduled service timeline explicitly laid out in the agreement. The contract clearly lists five scheduled treatments during a 12-month term beginning May 22, 2024. The disputed March 29, 2025 treatment occurred within that original 12-month period, meaning it was not part of any post-agreement continuation.
As such, the clause referring to services continuing “upon completion of this agreement” does not apply here. The March service was an unauthorized sixth treatment during the contract term, not a continuation after its expiration. I never authorized or expected six treatments under the 12-month agreement, and billing for this extra service violates the scope of what I signed.Awareness of an appointment does not constitute authorization for billing outside the terms of a fixed contract. I did not approve a sixth billed treatment beyond the contractual five, nor did I receive notice that an additional charge would be added beyond the original agreement.
Most importantly, I exercised my rights under the Fair Credit Billing Act (FCBA) and successfully disputed this unauthorized charge with my card issuer, who reviewed the contract and ruled in my favor. White Knight is now attempting to re-collect a charge that was legally reversed, which violates the Fair Debt Collection Practices Act and Texas Deceptive Trade Practices Act.
I have submitted formal complaints to the Consumer Financial Protection Bureau and the Texas Attorney General, and will continue to do so if this collection effort is not withdrawn immediately. This balance is not valid, the charge has been reversed, and continued pursuit of this matter is illegal.
I request that White Knight immediately clear the balance, instruct their collection agency to close the file, and confirm that no negative information has been or will be reported to any credit bureau.
If this balance is not removed and the improper collection effort is not withdrawn, I am prepared to pursue this matter further, including small claims action and formal complaints for violations of the Fair Credit Billing Act, Fair Debt Collection Practices Act, and Texas Deceptive Trade Practices Act. I am confident that any independent review — legal or regulatory — will affirm that this charge is invalid and the collection is improper.
This is my final statement on this matter, and I consider it closed based on the credit card ruling.
Regards,
Nasser AshourInitial Complaint
Date:06/26/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One day a young man showed up at door wanting to spray our house for bugs and the do an annual service where they come back monthly or every other month to spray. He explained what they will do when they get here. He also stated that our neighbors next door and down the street were getting this as well. I agree to give them a shot and the young man had me sign a couple of spots on his ipad. Later that day we spoke to our neighbor and they hadnt agreed to any service by this company. The next day or so the guy came to the house to perform the service. He introduced himself and said he was going to do the service. About 5 mins later I went outside to ask him a question but he had already gone. He did not do what the sales person said he would do, so i began to think about this. During this time and after i received several emails wanting me to confirm my service but I did not especially after this happened. I thought about this and knew they were going to charge me per month so before the end of the month I wrote an email to the address on their website to cancel this service, since i did not receive the service i was promised (unsatisfied} and they lied to me about others that were getting their service. So the following week I called them and spoke to a rep, but she wasnt a part of the department that could cancel the service saying they would call me back but they did not. This scenerio happened several times until i told them i wanted to stay on the phone until i talked to that department. When i talked to this person, i told her i wanted to cancel due to bad service and other issues. She said i agreed to a years service and would have to pay $120 to cancel. They had billed me at the first of month for the second fee and could not reduce that amount by that $60. (its billed 60 per month but the service is by monthly) She was very snooty with me so we finished the call. Unprofessional and underhanded practices, their ratings shows similar issues.Business Response
Date: 07/01/2025
Mr. ******* we apologize for any frustration. As you know, you signed an agreement with White Knight Pest Control on 2/5 which outlines the agreement terms, including the service schedule. It was emailed to you as well as provided access to view it in the online customer portal. You can always review your agreement to see an outline of when to expect services. To clarify any confusion related to your billing concerns, your account was set up for monthly payments instead of the full payment after each completed service. You were on a bimonthly plan and should have two monthly payments per bimonthly service. In regards to your initial, we can confirm that the technician serviced the home from 12:40 PM to 1:15 PM. If you're ever not able to observe our technician's performance, you may find more information about what was done in the email you received for the completed service, such as the technician notes and product usage. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These are intended to be used if you're ever unsatisfied with a technician's performance or continue to have a pest issue. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. Please be aware that we fully respect the privacy of our customers and therefore cannot disclose specific addresses or personal details but we can confirm that we actively service multiple homes in your neighborhood and the surrounding area. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance for the discount on the initial from $181 to $131. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 07/01/2025
Complaint: 23522908
I am rejecting this response because: first of they told me on the phone that the fee (which I have been getting text and emails was $121, not 181 or $131. Secondly if I am getting crappy service then what they are saying is I have no recourse, which is ridiculous, if the first experience that I received was bad what am I to expect from any other service. In the recent days Ive read multiple bad reviews pretty much saying the same thing and not to be trusted. They actually got $60 of that $120 when they charged my card and they can use that to finish out the agreement. ( one they said first treatment was 69 and thats all I got from them. Next if I complained then why didnt they send someone out right then) they just want money. I conceded the $60 to go to what ever they call that fee.
Regards,
*** ******Business Response
Date: 07/02/2025
Mr. ******* please refer to your agreement. You received a significant discount of $181 off your initial service, making it only $69 instead of $250. As you have partially paid your remaining balance on 6/2 for your discount on the initial, the current remaining balance is $121. As previously mentioned, if a customer is not satisfied with their service or feels something was missed, we offer free and unlimited reservices to address any concerns. We understand how frustrating it can be to deal with pests in your home, which is why this option is available to our customers. After reviewing your account, we see you had not taken advantage of this benefit. If you do not wish to accept this offer to only owe $131 instead of paying the full discount on your initial (the $181), we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer.Initial Complaint
Date:06/25/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A salesperson from White Knight Pest Control came to my home on April 17th, 2025. After a walk through, I asked for clarification on the service they provide to ensure they perform inside and outside control. The representative confirmed both inside and outside care is included. I mentioned that my work schedule makes it difficult to be home for the interior service, but we found a time on the calendar, between 5:30-6:30 pm on April 21st (the following Monday) that could work. I signed up for an initial protection service along with a bimonthly service for the year.However, Monday April 21st came, I took off work early at my own expense at 4 to commute home to meet the technician for the interior portion of the initial service. It wasn't until I made it home (by 5:15 pm) that I received an email from the technician stating he had completed the initial service of the exterior. Confused about the scheduling, I called White Knight at 5:45 pm since there was no indication the technician would return for the interior, and customer service simply offered to reschedule to another date. Annoyed at having taken PTO to meet with the technician who wasn't at my house at the scheduled time, I decided I no longer wanted the service and I wanted to just cancel. I was told by two different employees in the contract department at White Knight that I would have to pay their $300 service fee if I cancel my contract. I was told that I have the option of not paying, but they would report me to collections after six months. After a long debate, they finally told me I could appeal the contract decision by sending an email to another department.I explained in detail the situation within that email (sent April 22nd, within three business days of signing the initial contract), I followed up a couple of days later and was told that it takes time to review. I haven't heard back about the appeal, but still get reminders that my account is past due and incurring late fees.Business Response
Date: 07/01/2025
Mr. Rasor; we apologize for any frustration. Please be aware, that the interior can always be included; it just needs to be requested prior to your appointment. Upon reviewing your account, we did not have a request for the interior to be treated. Our goal is to complete treatments within the designated two-hour appointment window, and we apologize that the technician arrived ahead of schedule and completed the service earlier than expected. For more information on what was done during the service, you may view the technician notes and product usage in the email you received for the completed treatment. Additionally, as part of our commitment to customer satisfaction, we offer free reservices between scheduled treatments. This policy exists to ensure that if a pest issue is not fully resolved during a service treatment, we can promptly return to address it at no additional cost. We've successfully helped thousands of customers with similar issues and take pride in delivering results that meet customer expectations. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was emailed to you and opened via your personal email and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out your balance for your discount on the initial (the $201). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 07/01/2025
Complaint: 23520207
I am rejecting this response because:1) The White Knight Pest Control web page (https://www.whiteknightpest.com/home-pest-control/) clearly states that during the initial service, both interior and exterior service will be provided. An 15-point breakdown of service is outlined here. This is what I signed up for.
2) The sales representative who I talked with explicitly scheduled the technician for an interior service. He claimed to have made a note specifying the time constraint I mentioned. If an interior service note was not found, that fault lies somewhere on the White Knight team. I was given very clear expectations that an interior service had been scheduled.
3) I did not receive interior servicing.
4) Since the initial service is for exterior AND interior, and that interior had not been completed, that the initial service was not performed.
5) The contract states that the customer has three business days to cancel the contract at no expense, provided initial service has not been conducted.
6) Since initial service had not be completed, and I gave written notice to cancel the contract on the third business day, the contract is not legally binding and I should not be charged any amount.
The resolution I would like is that my account balanced is zeroed and the account closed. Otherwise, I believe you to have breached the contract by not adhering to the scheduled time and place for the initial service and I will continue my complaints through additional forums.
Best,
Cory RasorBusiness Response
Date: 07/03/2025
Mr. Rasor; as previously stated, we want to remind you that White Knight offers a satisfaction guarantee of free and unlimited re-services. Our unlimited re-service guarantee is designed to ensure that our customers are satisfied with the results if anything was missed on the treatment. We see you have not taken advantage of this benefit. We've successfully helped thousands of customers with similar issues and take pride in delivering results that meet customer expectations. While we always strive to address concerns to the best of our ability, we do respect every customer's decision on how they wish to move forward. Upon reviewing our records, we found that our customer advocates did offer assistance when you reached out with your concerns. We provided several options to address your concerns, but our attempts were unfortunately declined. We believe our team has taken every reasonable step to correct the initial issue and support your satisfaction since then. Please note, that customers have a 3-day window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. However, once the initial service has been performed, this 3-day cancellation period is no longer applicable. You received a significant discount on your first service, which was only $99, as outlined in your agreement. Given that you had one service out of the required seven total services, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to zero out your discount on the initial ($201) instead of paying the full discount on your initial, we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer.Customer Answer
Date: 07/03/2025
Complaint: 23520207
I am rejecting this response because:White Knight does not seem to understand their own service agreement. Please consider these facts and follow the logic of my complaint.
1) Their "Initial Service" is composed of a 15-point exterior AND interior treatment. I did not receive interior treatment, thus the "Initial Service" was not completed.
2) I sent in written notice of cancellation within the required three-day window. Any additional offers you made or attempts at rescheduling are irrelevant; I sent notice to cancel and the service had not be completed. Therefore, no charges can be incurred.
It's absolutely ridiculous as a business that there is such a disconnect between the customer service, sales, and your website. There is either a misunderstanding of what "Initial Service" means, or you're purposefully misconstruing its meaning to scam consumers into your contract. In any case, my case is extremely clear based on your company's website and what initial servicing is defined as.
You did not complete initial service. I cancelled the contract within three days of signing. Either drop the account balance to 0.00 and close the account, or show proof or evidence that you DID complete the 15-point initial treatment. This is a gross waste of my time and your business's time over a $99 charge, please sort it out.
Cory Rasor
Initial Complaint
Date:06/24/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled service several months ago and pest control came out today. They sprayed and sprinkled product all over my property. We have an organic garden with insects on the property to help our garden. Pest control came out after cancellation and destroyed property by spraying, sprinkling product, and walking on garden. I would like White Knight to not come on to our property since we have cancelled and are not paying for service.Business Response
Date: 06/25/2025
Mrs. Northrup; we apologize for any frustration regarding your account. You initially requested to cancel services on 3/17; however, after speaking with one of our representatives you decided to proceed with your upcoming service. At that time, our customer advocate informed you that if you wished to cancel after that service, you would need to call our office to request discontinuation of your services again. As no further cancellation request was received, your account remained active in accordance with your decision. Please be aware that the service scheduled for 6/24, we can confirm that notifications were sent via both SMS and email, which we send to all customers. No objections were raised prior to the service being treated. We apologize that your organic garden was accidentally treated. We have not been informed of any special requests or restrictions related to your property. Had we been made aware, we would have been happy to note your account to ensure our technicians avoided treating those areas. However, our customer advocate team has since successfully closed your account per your request on 6/24. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved.Customer Answer
Date: 06/25/2025
Complaint: 23513307
I am rejecting this response because:I need my account cancellation in writing to my email address so I have documentation that it has been closed.
When I cancelled in March I had a representative that said they would personally cancel my account since I have been trying to cancel for quite some time now. We have called multiple times to cancel with no result. We stopped paying in hopes that they would stop coming as I was unemployed and I informed the representative that. One technician came out while it was raining and did not perform service, but a charge was added to our account. No one has came out during this time besides when it rained and yesterday 6/24. We had thought that with out payment the service would finally end.
When service first started a technician started banging on my cameras until all five stopped displaying an image as they hit them, we didn't know who they were and we got our gun ready to protect our selves, we were not notified when that happened.
These encounters have been very unprofessional and we require documentation of account closure and White Knight Pest Control is not authorized on our property. Any trespassing will be handled appropriately as we see fit at that time since we no longer expect any one to enter our property and you have been notified to not enter our property.
Regards,
Sarah NorthrupBusiness Response
Date: 06/26/2025
Mrs. Northrup; we understand your frustration. Please be assured that a confirmation email ensuring the closure of your account has been sent to the email on file. As previously stated, upon speaking with our customer advocate on 3/26 a resolution was reached based on your request to proceed with your upcoming service. As a result, your account remained active. As no request to discontinue services was received the account remained active as we never want to assume our customer's intention. Please note, regarding your concern about service being performed when it's raining, the rain actually enhances our products' effectiveness due to them being microencapsulated; water helps facilitate a quicker penetration into the ground to eliminate pests. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your account from ($184.03) to (134.03), including tax. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 06/27/2025
Complaint: 23513307
I am rejecting this response because:I am writing to reject White Knight Pest Control’s most recent response to my complaint and provide additional details that further demonstrate this company’s ongoing mismanagement and misrepresentation.
We have been trying to cancel service since December 2024. At that time, we were offered one month of free service since I was unemployed — which we accepted — under the impression that we could then cancel. However, when we called back in to formally cancel, we were told we would need to continue paid service afterward in order to “honor” the free month. This was never clearly explained up front, and we did not agree to being locked into further service.
Despite repeated cancellation attempts, including a conversation over the phone where a representative assured us the account would be cancelled, White Knight continued to schedule appointments. One technician came while it was raining and did not perform service — yet we were still charged. It is contradictory and dishonest for the company to now claim that rain enhances their product’s performance, when no treatment was done at the time.
Most egregiously, a technician arrived on our property on June 24, 2025, sprayed product — including around our organic garden, which we intentionally maintain without pesticides — and left product sprinkled throughout the property. This was done without our consent, and after multiple cancellation requests. We never authorized that visit, and we consider it trespassing.
We finally received a confirmation of cancellation via email on June 25, which contradicts their claims that our account remained active solely because we didn’t call again. Attached is the relevant portion of that email:
“We’re sorry to hear that you wish to cancel your services. Your request has been received, and we’ve flagged your account for pending cancellation...”
At this point, we are tired of the evasive responses and contradictory information.
I am requesting the following:
Full closure and documentation of the account cancellation (already received June 25 — I ask that BBB note this as part of the record).
A formal apology for the unauthorized visit and pesticide treatment on June 24, 2025.
Full dismissal of the $184.03 balance, as no service was requested or authorized, and we repeatedly attempted to cancel the account well in advance.
Written assurance that White Knight Pest Control is no longer authorized to enter or treat our property.
If White Knight or any of its representatives return to our property again, it will be considered trespassing, and we will respond accordingly.
We are not obligated to pay for services we did not want, did not authorize, and repeatedly tried to cancel. We would like BBB to keep this complaint open and unresolved until the above conditions are met.
Regards,
Sarah NorthrupInitial Complaint
Date:06/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was fraudulent in their sales pitch. By pitching a monthly plan they made it seem like they would be coming to do the pest control service once a month. But they only come once every two months. We have had them since Sept, I am a stay at home Mom and I have not seen them once. I thought we cancelled them since I never saw them and we have another pest control company come every month. I checked our bank statements and saw we were still getting charged from White Knight. My husband made a called to them and they said they came once in Sept(when they were hired), Oct, ******** ****** and May. I dont recall any of those times. They said they did, my husband said if they did that means they would have only done the front since we have dogs and they said well you can always call us to finish the service. They never let us know ahead of time they were coming and never let us know they even came. I never saw them so how could we call them to finish the service. Never been sent a service invoice either. My husband asked to cancel. They said we are stuck in a ********************** we would have to pay a $240 cancellation fee plus one more service or continue with the last 5 services. We havent even received the first 5. I have checked Yelp and there is a large amount of people that have this experience with them and their lack of professionalism. I would like a full refund and to be let out of our contract. Everyone that has been wronged by them should receive the same. Thank you for your time.Business Response
Date: 06/25/2025
Mrs. Waterbury; we apologize for any inconvenience. We appreciate the opportunity to address your concerns and clarify your account details. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 9/23/24 where you verbally agreed to the terms. White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings but also to protect our good name. Additionally, your agreement was emailed to you and opened via your email multiple times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. In your case, you only had six out of the ten total services outlined in your 18-month agreement. As part of our standard procedure, White Knight sends out notifications via SMS and email, prior to servicing. We can confirm that these were viewed at least once every service and no objections to them prior to the services taking place. If the proposed date was not suitable for you, you were welcome to respond to the notifications and we would have been happy to make any necessary adjustments. In fact, our records indicate that you contacted our office both on 1/14 and 4/25 to request a reschedule for your upcoming service, which confirms your awareness of your service with us. Regarding your claim that services were not completed, we found no previous complaints or disputes during the course of your service with us. We are very fortunate at White Knight to have the technology of truck cameras recording each service completed by our technicians. Your account was placed on a monthly payment plan, which sometimes can be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a bimonthly plan and should have two monthly payments per bimonthly service. You may view your service and payment history in the online customer portal. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your account (the $290) to $150. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 06/25/2025
Complaint: 23512508
I am rejecting this response because: you stated you showed up March 14th over the phone when my husband called yesterday, why would I have needed to reschedule in April if this is bimonthly? And March 14th, it was raining that day. Do you service on rainy days? As for the January reschedule, was it ever rescheduled? Or did you guys just not show up until March like you stated over the phone? How are these reschedules being communicated? Through email or text? Because email would have been lost in my husbands email folder he never checks it. So I don't know how reliable your system is in giving you read receipts. Your contracts and the lack of communication on what services really offered seem to be a common problem with your customers. I also wouldn’t have a problem paying for a service if I was actually receiving it. Do you have proof of ever coming to my property and completing a FULL service? Because I would like those dates.
Regards,
Olivia WaterburyBusiness Response
Date: 06/26/2025
Mrs. Waterbury; we appreciate the opportunity to further address your concerns. Please refer to your customer portal for access to completed service history dates. Additionally, if you're ever not able to observe our technician's performance, you may find more information about what was done in the email you received following the completed service, such as the technician notes and product usage. Our records show that all service-related emails, including appointment confirmations, technician notes, and invoices, were successfully delivered and viewed. Appointment reminders are also delivered via SMS with the number on file. Any requests to have your appointment rescheduled were made via phone to our office. Regarding your concern about service being performed when it's raining, the rain actually enhances our products' effectiveness due to them being microencapsulated; water helps facilitate a quicker penetration into the ground to eliminate pests. If there had been an issue regarding concerns about the service being treated or not, we would have been happy to address them for you. It is concerning that such allegations were only brought to our attention after the account was officially closed and the discount on the initial was applied as you had not completed your 18-month agreement with us. We find the timing unusual and inconsistent with your account history and communications to date. Regardless, given that you had a total of five services out of the required ten total, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $150 for your discount on your initial, we respect your decision and your current invoice will remain (the $290) as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer.Customer Answer
Date: 06/26/2025
Complaint: 23512508
I am rejecting this response because: as you can see in the attached photos. None of the emails were opened. The blue dot means unread. The system you have is not accurate. The timing of us wanting to close this account is solely based on me checking our expenses and wondering why we’re paying White Knight when I have only been seeing Hawk Pest control coming to my door. I am a stay at home Mom, I would know who is coming and going. And I have not seen white knight. If you are unable to prove your technicians COMPLETED a service then I need a full refund and let out of the inaccurate contract. I will not be letting up on this. Your company is a SCAM. Your Yelp reviews solidify that.
Regards,
Olivia Waterbury
This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Read moreBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.