We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Technology Services

Teladvance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a trade-in process where I was to give my ********* Surface Laptop. Not only did they misquote the value of my Surface Laptop, but they also mentioned that there was nothing that they could do. I had mentioned that the laptop was bulging and I was concerned for my safety. There was no option in the trade-in process to mention that there was a bulging battery laptop. During the actual determination of the trade, it was mentioned that I would receive a quote of $6 which was far lower than the quote that I was given. This evaluation took more than one month which was far longer than what was emailed to me. Additionally, I worked with this company asking for how the amount was to be sent to me and it has been 5 months and I have yet to receive any form of payment.

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will have no phone if they cannot repair the the damaged that they purposely did on the back of the phone. Respond. 

    Customer Answer

    Date: 09/19/2024

    Is the complaint filed?

  • Initial Complaint

    Date:08/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had a trade in promotion where if you sent in a phone of some sort, you would get x money. I sent in 2 phones expecting my pay of $626.40 and the company is not answering me at all. I got an email a month ago saying I would get my payment in 2 weeks, and they are not answering.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent 4 phones into teladvance and they sent confirmation confirming they had recieved the phones on 7/10/2023. The phones were sent to them for a credit to bank/paypal trade in. Teladvance sent an email claiming they had confirmed the phones and my money was on the way. "We just wanted to notify you that the contents of your ********* trade-in order (reference number *************) have been evaluated and confirmed. As such, you will be receiving your payment of $626.40 within the next two weeks.We greatly appreciate your participation in the ********* Store Trade-In Program and look forward to serving you again in the future." This is the email I received word for word. It has now been a month since that had occurred. I and many friends have attempted to contact the company to no avail. I'm now left with no phones, no way to get ahold of the company, and no money.

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/23/23 and 06/29/23, I initiated 4 trade-in orders with this company (2 on each day). At that time, they were valuing the phones at $313.20, which was a great price for a few phones I had lying around. I sent in my devices as instructed using the provided shipping labels. They received 3 of the 4 devices within a week or so and one device was damaged/lost by ***** (which is the second part of this complaint).The devices were processed by TelAdvance within a week and I received emails from them stating that the devices were accepted and I would be paid the $313.20 within 2 weeks. The first email arrived on 07/07/23. It has been nearly 4 weeks since that date and I have yet to receive any payout. I have reached out to the company on multiple occasions asking about the payout and only received very vague responses stating I should receive payment soon. Then on 08/01/23, they emailed me stating that they had a "database error" and that the price I would be paid out on one of my orders was going to be reduced by over $200 to $112.50. Per their terms and conditions:"the Company reserves the right to make adjustments at any time in its sole discretion, but will honor all offers accepted, even if prices, products or offers subsequently change."I have emails clearly stating that they are accepting the offer and I will receive payment within 2 weeks. They are not honoring their own terms and conditions. Furthermore, the company also stated that they filed a claim for the damaged/lost device I sent in. I attempted to file myself but was denies as I was not the "shipper" since they provided the label. I received 2 emails back from TelAdvance regarding the claim, stating that they are waiting on more information. It has been 3 weeks since they supposedly filed the claim.At this point, I emailed them to just send me back my devices and I am not receiving any responses and cannot get a hold of them via phone either. I am attaching a screenshot of the payouts.

  • Initial Complaint

    Date:07/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mailed my laptop to Teladvance after receiving a trade in offer of $42. They claimed that my screen was shattered and offered me $6.30. My screen was not shattered when I mailed it. Telavance is not accepting responsibility for my damaged device. I have asked to be contacted by phone by a company manager. No one has called me. I have already declined their offer and my device still has not been returned to me. I want to be compensated for my damaged device. Either pay the $42 you offered or have my screen repaired and my device returned to me in the condition that I shipped it to you.

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am participating in the Electronic Trade-In Program and sent in my functioning * box. The estimated trade-in value was $250. The * Box was working, my son was able to play on it up until I mailed it in. We only traded it in because we purchased a different gaming system. When I received the evaluation, the offer dropped to $50 citing problems with the *Box that were not true. I emailed to discuss this and express that I did not agree, and I have never heard back from the company.I think this is rather suspicious now that the company has the *box. It is worth at least $150, and it is unfortunate they won't uphold the original offer.

Teladvance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.