Complaints
This profile includes complaints for All My Sons Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,806 total complaints in the last 3 years.
- 588 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the business response and accept this resolution. ted for free but never actually *********** addition, I was deeply concerned by the lack of professionalism observed during the move:Movers not having the right equipment and therefore cutting tape with their mouths, which is unprofessional.Slow pace when loading items, unnecessarily prolonging the move time and costs.Larger furniture was not properly wrapped or protected despite having moving blankets in the truck, putting our belongings at risk.
Business Response
Date: 07/21/2025
We do sincerely apologize for the confusion and for falling short of exceeding your expectations. We've reached out to you directly to review the experience and work towards a resolution. Please reach out to us at ************. Moreover, please accept our apology. We look forward to connecting with you.Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My customer number is 1541. Order ID number IS *************mer service numbers. There doesnt appear to be any way to contact them by phone.Business Response
Date: 07/18/2025
We do apologize for the inconvenience! Unfortunately, we were not able to locate your file within our system database. Please provide your customer ID (CID) reference number, or the phone number associated with your move. Once your file is located, we will investigate further. Thank you!Initial Complaint
Date:07/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The corporate office for All My Son's Moving has reached out and we have reached a settlement agreement. Thank you. ils left they have not refunded, nor will they return my calls. I also asked for a receipt to show where the $100 deposit went but they have not sent me anything. They are avoiding me. I believe I have at minimal $356.10 that should be returned. This move ended up costing me $3K when it should have been about $1980. They spent nearly 3 hours of my time wrapping couches, ottomans, dressers that didn't need wrapping. This should not be allowed.Initial Complaint
Date:07/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter and her fiance hired this company to move their two bedroom townhouse into a home two miles away. They showed up this morning and said the third guy didnt show up and this is a three person job. They also refused to give my daughter back her $100 deposit. My daughter had to be out of their townhouse todayBusiness Response
Date: 07/11/2025
Thank you for the opportunity to address your concerns, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Unfortunately, we were unable to locate your file within our system database. Please provide your customer ID (CID) reference number, or the phone number used to book your move.Upon locating your file, we will investigate further. We sincerely apologize for the inconvenience this has caused, ******.Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired *********** on 6/28/25 to move my furniture into a storage unit at U-Haul. They were 1/1/2 hours late from the time frame they gave me. By the time we got to U-HAUL THEY WERE CLOSED.They had to come back the next day and charged me the minimum of 2 hours $378.00. Had they been on time the day before it would have taken 1 hours. The cocky, arrogant man didn't care. I lost it. They also have not returned my ****** for the 2nd move on 7-15-25, which I cancelled due to this horrible treatment.Business Response
Date: 07/11/2025
Thank you for the opportunity to address your concerns, *******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system it was found that your deposit for your cancelled move scheduled for 7/15/2025 has been refunded back to the credit card on file on 7/11/2025. Please allow 3-5 business days for your card issuer to post the transaction. A settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information for our corporate ************* team will be located on the agreement should you have any questions. We sincerely apologize for the inconvenience this has caused, *******.Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 06/30/25 All my sons moving company was 6 hours late.I had to call off from work.I had to cancel a service for that day. I was quoted $817, I understand maybe a 10%, but a 75% increase in price is insane. I paid over $1400. This was after they told me they would not unload my furniture until I paid.The dispatch person, ********, actively lied to me on the phone saying that they called me in the morning. That never happened. What should have been a move that was completed by 1pm, did not finish until 7pm.I also want to call out that Ive never had someone in customer service be so rude to me on the phone. He actively gaslit me into thinking that it was somehow my fault that his delivery team was late by 6 hours.I had to call off from work.I had to cancel a service for that day.This is by far the worst experience Ive had with ANY business my entire life. When I tried to reach out / voice my concerns via social media, they blocked **** cannot think of a more poorly run company in ***********.Business Response
Date: 07/11/2025
Thank you for the opportunity to address your concerns, Naima. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. An agent has reached out to you on 7/11/2025 to fully understand and address these concerns. Please do reach back out to that agent. Our sincere apologies again for the negative experience, Naima.Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/28/25 Movers spent 30 mins waiting on supplies from manager, 15 mins obtaining tools left at other location, ~60 minutes in lunch break. Employees were cussing, using racial slurs, and verbally fighting. Damages property includes couch (201 lbs), bed (123 lbs), cabinet (44 lbs), coffee table (58 lbs), and buffet cabinet (91 lbs). Time 3:15-7:45 = 4.5 hrs Minus 30 min waiting, 15 min tool retrieval, 60 min lunch = 2.75+1 hour driving =3.75+14% fuel roughly $800 Subtract damaged items at $0.60 per pound (310) Total adjusted roughly $500Business Response
Date: 07/10/2025
Thank you for the opportunity to address your concerns, *****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A claim form will be emailed to the email address we have on file with instructions for filing a claim for damages and service issues. Contact information for our corporate ************* team will be located on the claim form should you have any questions. Please do not hesitate to reach out. We sincerely apologize for the inconvenience this has caused, *****.
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