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Business Profile

Denture Center

New U Dentures and Implants

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 9 I went into the office with pain so I decided to pull my tooth. I asked for options in pricing with no interested. I ended up deciding to go with care credit for **** for ***** a month for ******************************************* the time I was there I got off at work at 1, I called also my realtor while Im getting theses pricing and since I was going to apply for credit. Realtor said 150 a month or less is fine. Next thing you know Im looking over my statement and saids I have a 177 a monthly charge and a promotion of 6 months. So I been calling them every since and they just keep ignoring my calls and finally got a answer today ******* saying theyre not going to be responsible because their going to pay the charges. I keep telling them I didnt choose no 177 option ,6 month promotion while receptionist was walking me through the process. I also remember the receptionist having to start over because she did something wrong and I asked her if she was new and said yes, like 3 months in.

    Business Response

    Date: 02/22/2023

    When a pt. comes to our office we are responsible for presenting them with THIRD PARTY FINANCING if they need assistance paying for their treatment.  (We offer two choices ) in this case we did and each patient is responsible to read and understand the obligations of their specific arrangements they select regarding financing for their treatment. Our office does not control or alter or change interest rates to fit each and every patient's needs. We do not ask or discuss any patient personal finances nor are we a BANK. We simply provide other alternatives to allow pts, to be able to pay for their dental work. We certainly apologize for any confusion or miscommunication that may  have taken place, however any issues with financing must be addressed with the financing company. 

    *******************

New U Dentures and Implants is NOT a BBB Accredited Business.

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