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Business Profile

Timeshare Advocates

Resort Management Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Advocates.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021, we attended a presentation with Resort Management Group (RMG) in ********, ******* on the updates in the timeshare world. Unfortunately, this was not the case. This was about eliminating your maintenance fees and still travelling whatever you wanted. All you had to do was join their resort structure as a small yearly fee with no maintenance fee. After two hours of using their powers of manipulation into a contract that was all prepared even to the fact of a preapproved credit card already to go in our name set up by ***. All this was to benefit their representative who got paid on the spot and we are still paying on the credit card. To date, August 21, 2024, nothing has been completed as we are still paying maintenance fees that have increased three times since this all started. Being that we are senior citizens ( ages 77 & 79), this has become a burden to us on a fixed income. Making us believe that all they did was deceive us and take our money. Since nothing likely is going to happen between *** and us, we have sent a breach of contract letter to them hoping for some sort of resolution.

    Business Response

    Date: 08/22/2024

    Owner attended a presentation with ***. There were a lot of updates to the timeshare and points world in 2021. The owners listened to the updates and was interested in a new product. There was not a "pre-approved credit card" ready to go, the owners applied for credit during the presentation because they wished to own the new product. The owners then purchased the new product. They received welcome calls not only from *** but also the new product welcome team. They were given 10 days to rescind the contract. They also wanted to terminate their ownership at their current resort. This is a different contract than the purchase contract for the new product and the termination goes through an affiliate of ***. The purchaser received all of the products and services from ***, also the owners were allowed to put 5 other authorized users for their new product. The owner has had our toll free number, our email address, our fax number since they have purchased the product and has not contacted *** at all since purchase. *** followed through with the contract, and the 3rd party termination of their current ownership. Since the termination of their ownership is a reciprocal process, it is up to the owner to make sure all documentation has been submitted. *** is not responsible for an owner now following through with their signed commitment and also following the contracts guidelines on the termination. i.e. you cannot utilize the product that you are terminating, that defeats the purpose of terminating the ownership.  What baffles RMG is why didn't the owner contact *** with their concerns? Questions? *** has been in business for over 12 years with the same phone number and email addresses?

    Customer Answer

    Date: 08/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    STATEMEMT OF RESOLUTION:  ***** AND ***** ******* vs RMG

    True, on December 9, 2021, we did sign a contract with Resort Management Group (RMG) with the understanding that they would eliminate our maintenance fees with Club ******* in exchange for a new service.  To date, we are still paying maintenance fees making RMG in default of contract.  With their stated 100% money back guarantee, we chose to activate that statement by requesting a full refund of $16,250.00.  Correspondence works both ways as we have not received any contact from them.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     


  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July ****** we signed an agreement with ********************* Group **** with an address of *********************************************************************************************. This was to exit our Timeshare at ***********, **. The Purchase and Processing Fees was $7593.00 which was put on a Capitol One credit card. We gave them a payment of $6398.00 and $1,195.00 to Xit Left which was for a transfer fee amount. Nothing has been done on this at all and no one will return calls. Still have Timeshare and paying Maintenance fees. We have received legal papers from CCS Group, LLC d/b/a/Complete *************** which states they are suing Resort Mgmt. for failure to pay for its service provided to certain timeshare owners which is us and others on that day. No contact with anyone, I have called and left message for **** ***** , owner at ************. We are 81 and 79 these are funds at our age we don't have just to be taken advantage of. Please help us to try and resolve this, it would be gratefully appreciated.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 18, 1921, I signed a contract for Resort Management Group to dissolve my ownership of three Timeshares. My husband had passed away in 2017 and it became a burden for me to keep up the maintenance fees on them. I met with the Resort Management Group and they convinced me that they could get me free of them within a year, I signed a contract with them and paid them $4,647, Nothing has happened and now I cannot reach them. All they did was ask for different paperwork to be sent and assure me they were close to settling it. Now I feel all they did was abscond me out of my money. I am nearly 83 years old and have recently had a heart attack and I will never use the Time Shares nor can I afford them. I hope they do not get away with this unscrupulous act.

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2022 we contracted with ********* *********** ***** (now known as Resort Management Group) to get us out of our timeshare with ******** ******** *** contracted with ******** ******* ******** in Henderson, NV. *** is now alleging that they were not paid by *** and are seeking an additional $4500 from us. In addition they have filed suit against the owners of ***. We do not wish to invest any more money in this, and since no resolution seems likely between ourselves and ***, we are seeking a refund of the money paid to *** for not fulfilling their contract with us. We are seniors, ages 66 and 67.

Resort Management Group is NOT a BBB Accredited Business.

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