Complaints

This profile includes complaints for The Container Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Container Store has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Container Store

  500 Freeport Parkway Coppell, TX 75019

• 

  The Container Store

  629 Sixth Avenue New York, NY 10011

• 

  The Container Store

  4601 Creedmoor Rd STE 100 Raleigh, NC 27612

• 

  The Container Store

  10400 W North Ave Wauwatosa, WI 53226

• 

  The Container Store, Inc

  6521 Las Vegas Blvd S STE 2019 Las Vegas, NV 89119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an order delivered on 9/29/23 and my order number was ************ I spoke to a couple different representatives on the phone to which were no help whatsoever, and were quite frankly very rude. They refused to let me speak to a manager or supervisor to help resolve my issue. They just kept telling me to call the delivery driver. my order arrived completely damaged and Im very upset as I spent $100 on this over the door **********. I just want my money back as a customer I have been horribly treated.

  Business Response

  Date: 10/02/2023

  The customer originally chatted and told our agent that she did not receive any of her packages.  We informed her that there is proof of delivery on ******* website (see attached) and they claimed it was not their house.  The customer then called back the next day and spoke to another agent and said that all the product arrived damaged and that she wanted her money back.  She was informed at that time that she could return it to the store for an immediate refund which is located 3 miles away. Returns can be done in store.   

  Customer Answer

  Date: 10/02/2023

  I am rejecting this response because: i do not have transportation to the store. This matter has been handled horribly. Im extremely upset with how you treat your customers.. 

  Business Response

  Date: 10/02/2023

  We would be more than happy to pick up the items for a refund.  Once packages are picked up and arrives back to our facility for inspection, we will issue the refund.  This process can take **** business days after receipt of merchandise.  Please contact our customer service team at ************ and they will make the arrangements for the pick up.  

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for document boxes, and the items were never delivered. When I reached out to customer service to request that they provide replacements for the items that were never received, they refused. Instead, they were very rude and told me that I would need to dispute the charge with my credit card or work with ***** to figure out where my package is. Very disappointing.

  Business Response

  Date: 09/18/2023

  I have spoken with the customer and have placed an order for the lost shipment.  We will consider this case closed

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ************ placed on July 30, 2023. Order was for a coffee table/underbed water hyacinth *** natural sku #******** for $44.99. Tax was $5.13 and shipping was $10.45. Order total was $60.57. According to their website, they will refund you your money if you wish to return an item. However, you have to pay shipping costs to them. Most companies offer a return label and deduct a set cost for shipping. The container store does not. I went to *** to try and mail back the return. They wanted $91 to mail it back. Way more than I paid for the item. I went to **** and they wanted close to $80 to mail it back. I tried contacting the container store via online chat. I was placed with ************** Again no help. The closest store to return it to in ********* is *********, which is almost 3hrs away from *********. These two options render me helpless. I cannot mail the item back at a reasonable cost and I cannot drive 3hrs to return to a physical store location. I'm caught in a trap.

  Business Response

  Date: 08/24/2023

  Hello All--

  I have spoken with **** and we have made a one time accommodation for her.  Because having the order picked up would be more than the value of the merchandise we have instructed her to donate the order or find another use for them.  I have credited her PayPal account for the entire purchase.  **** and I confirmed that we will consider this matter closed.

  Customer Answer

  Date: 08/24/2023

  I have reviewed the business response and accept this resolution. ******* was a delight to work with! Thank you again!

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you make a purchase with the Container Store credit card for over $199, you get 6 months no interest to pay it off. I made two purchases on 4/3/23 for $218.53 and 6/7/23 for $217.95. I have email confirmations for both purchases confirming that these purchases are zero interest (both receipts attached for reference). These two purchases should have promotional balances expiring in October 2023 and December 2023, respectively. Because the store ships many packages for one order, I get charged small amounts that make up the total as standard purchases (meaning with interest). Before these two purchases, I had zero balance in standard purchases. I only had promotional balances from previous purchases ending in August 2023, September 2023, January ****, April **** and December ****. I have called ************** to resolve this mix up and they tell me I have to resolve it with The Container Store instead - even though I have email confirmations that says these purchases should be zero interest for 6 months. I've also reached out to the Container Store and they call their ********************* to fix it but it takes 1-2 billing cycles to get resolved. In the meantime, every payment I've made since April has been applied to these standard balances which means that nothing is being applied to my promotional purchases ending in August and September 2023. I'm going to get interest charges next month when it should have been paid off by now.Desired Resolution: First, I should have two promotional balances expiring in October 2023 for $218.53 and December 2023 for $217.95. Second, I should not have any standard balances. Third, any payments since April ******************************************************************************* August 2023 and September 2023. I'm not disagreeing with my current overall total balance on the account, I'm only disagreeing with the allocations in the promotional and standard balances.

  Business Response

  Date: 07/20/2023

  We talked to the customer today regarding her options.  We let her know that she needs to contact ************** and find out how they distribute the payments.   We have already submitted to **************, the issuing bank of our TCS credit card to apply the promotion onto the 2 orders.  As far as how ************** distributes the payments onto the account is not under our control.  Most banks will distribute the payments among the total balance. The customer is not disputing her balance, but only how her payments are being distributed to the appropriate promotional purchases/balances.  Unfortunately, this is no longer an issue that we can resolve.  

  Details attached regarding our promo.  It states that minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation.  

  Business Response

  Date: 07/20/2023

  We talked to the customer today regarding her options.  We let her know that she needs to contact ************** and find out how they distribute the payments.   We have already submitted to **************, the issuing bank of our TCS credit card to apply the promotion onto the 2 orders.  As far as how ************** distributes the payments onto the account is not under our control.  Most banks will distribute the payments among the total balance. The customer is not disputing her balance, but only how her payments are being distributed to the appropriate promotional purchases/balances.  Unfortunately, this is no longer an issue that we can resolve.  
  
  Details attached regarding our promo.  It states that minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation.  

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago, I purchased some plastic drawers from their store, which were comparatively expensive. Although they look good, they have a strong odor. Initially, I thought the odor would gradually disappear, but it hasn't. Despite washing and drying them, the smell persists. I'm concerned they may pose a toxicity risk to my family's health, especially to my children. I reported this issue to the store a few months ago, but they not only refused to refund me, they continue to sell the product. Here's the link of the product: ************************************************************************************************************

  Business Response

  Date: 06/06/2023

  Spoke with customer and apologized that she received the drawers with the smell.  Offered and processed a refund for $90.87 back to her mastercard.  Customer was happy with refund.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 29-30 April, we invested $12,590.77 with the Container Store. Our investment on 30 April for the amount of 638.68 was missing six items. They were never put into our cart by the ****************** Store cashier, that checked us out at approximately 6:05 pm. The in-store team helped us load the truck. The store was getting ready to close, and we were being pushed out of the store. This is extremely unprofessional. Unfortunately, we didn’t notice that we were never given all our items until we were back home, 2.5 hours away. Check the videotape surveillance cameras, and you will see some of our bags were not placed in our cart. Our receipt is time-stamped at 6:05 pm. See attached receipt. The missing items are:
  17” Runner mesh drawer ******** 1 each
  17” Runner Mesh Drawer ******** 2 each
  Medium Runner 12 section ********* 1 each
  Stackable Hair Tool Bin C ******** 2 each

  Customer Answer

  Date: 05/04/2023

  I received a phone call from Carla, the manager from the container Store, this morning. She was extremely apologetic and accommodating. She indeed went above and beyond to ensure our missing merchandise was delivered. At this time, I consider this issue resolved. It means a lot to us to receive extraordinary customer service after serving a combined 60 years of military service. Carla was compassionate in her approach to resolving the miscommunication on both sides, and we continue to do business with this franchise
  

  Customer Answer

  Date: 05/04/2023

  I received a phone call from Carla, the manager from the container Store, this morning. She was extremely apologetic and accommodating. She indeed went above and beyond to ensure our missing merchandise was delivered. At this time, I consider this issue resolved. It means a lot to us to receive extraordinary customer service after serving a combined 60 years of military service. Carla was compassionate in her approach to resolving the miscommunication on both sides, and we continue to do business with this franchise

  Business Response

  Date: 05/05/2023

  I spoke with
  ****** and his wife today. I was actually the one who helped them in the store
  Sunday so I knew what the reality was. When I spoke with them I did apologize
  for them feeling rushed. ****** told me that he overstated that. They were two
  hours away from home and hadn't intended to spend so much time in the store
  (with me might I add).
  I apologized
  that one bag got left behind. They (they were on speakerphone) said that they
  were just afraid they'd have to prove they'd paid for what was left behind. I
  told them that of course we'd take care of them and that I was so sorry.
  I offered to
  send them a $100 gift card. They also said that they missed the last day of the
  BOGO sale since they were so upset. I told them that I would place an order for
  them and give them 25% off their purchase.
  His wife told me
  that they were very satisfied with the resolution and she would have her
  husband write another email expressing their satisfaction. 
  She has my name
  and I told her just to contact me when she was ready to place her order. Their
  closet (purchased in San Antonio) is being installed 5/17.
  They were a very
  nice couple and I regret that their visit ended that way.  Carla 

  Customer Answer

  Date: 05/08/2023

  I have reviewed the business’ response and accept this
  resolution. I received a phone call from Carla, the manager from the container Store, this morning. She was extremely apologetic and accommodating. She indeed went above and beyond to ensure our missing merchandise was delivered. At this time, I consider this issue resolved. It means a lot to us to receive extraordinary customer service after serving a combined 60 years of military service. Carla was compassionate in her approach to resolving the miscommunication on both sides, and we continue to do business with this franchise

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: ************. Email used for the order: *******************
  I placed a same day delivery order on the container stores website on 10/8/2021. The delivery affiliate was Dolly. The order never arrived so I contacted the delivery provider, they dismissed my concerns. I have reached out over `10 times at this point, their only response was a 'proof of delivery photo' which was just a photo of my item inside the container store, and no photo that it had been delivered to my home. I contacted customer service through the container store website, and was told to contact the store since this was a store issue. I called the store located in Broomfield, Colorado on 3 separate occasions. Each time I was assured they would process a refund for the items. At no occasion was the refund ever processed. It has now been 3 months of waiting for any resolution, and there has been no accountability whatsoever from the store. I have been patient in this matter and would like to be contacted as soon as possible by either the store or the container store headquarters to address this. Thank you for your time.
  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/01/12) */
  I reached out to the customer and could not leave a voice mail because the voice mail box was full. I have also email the customer and a return was done on 11/13/2022 for the product and have attached a copy of the return to this response.
  
  
  Consumer Response /* (3000, 7, 2023/01/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am not accepting this response. You are correct, the items had been returned to the store because the first dolly driver who was scheduled to deliver my items was unable to complete delivery. I received email confirmation that the items would be returned to your store, and a delivery was to be rescheduled. Items returned by first Dolly driver 10/8/2022. Items scheduled for redelivery 10/9/2022, which was marked completed. I will also attach photo confirmation. Unable to locate the order, I asked the delivery partner for a photo of where it was left and Dolly sent me a photo of my order, in a bag on a counter, in your store. I contacted your store a total of 3 times. They offered I could pick up the items but one was out of stock at their store which defeated the purpose of the order, so I requested a refund, which had been agreed to by the store manager. The refund was never processed, and I never heard back from their manager who also agreed to send me email confirmation of this.
  
  
  Business Response /* (4000, 9, 2023/01/24) */
  I have tried to reach out to this customer and the mailbox is full so I can not leave a message. The tender activity on this order shows that it was charged and refunded -- there is no further action that is needed from us. If the customer would like to contact us directly she can call or email us. I have attached 2 documents to support this.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26th, I placed an order with Container Store that included 4 drawer organizers. The order number is XXXXXXXXXXXX. Based on the color of the two options on the website, I chose Acacia. It was a light maple-colored image. However, what arrived is very dark the color of walnut. On their Live Chat today, I said I would exchange them for the only other option: Ash, even though the picture on the website looks VERY VERY light, almost like it's unfinished wood. It's at least better for me than the very dark one. Remarkably, the Live Chat rep said she checked with her superiors and they decided I'd have to pay for return shipping for this exchange because they sent the "correct" item. I pointed out that based on the photos, it was NOT "correct," and that it was misleading. I also asked for a copy of the chat, but was told they don't provide copies. That was also remarkable to me. Finally, it's remarkable that I've spent thousands of dollars over the years at Container Store and yet this is how I'm treated in this situation. I am happy still to do the exchange, but will not pay for the return shipping. However, if this is what they insist, then I want a FULL refund of what I have spent, and they can send a label to return them. Oh I will upload a photo of what arrived, and also a photo from their website of what it should have been. Anyone with eyes can see that it was not "correct" what I was sent. Perhaps they need to fix their website to have a "correct" item based on color. Not sure why they had me wasting my time uploading it to them by email, only to then tell me they sent the "correct" item. It's really shameful behavior for a major business.

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 5, 2022/12/01) */
  After reviewing the pictures that the customer provided, we have decided to issue a refund or send a replacement. We have called and left a message at both numbers provided. We are awaiting customer response to determine how to proceed.
  
  
  Consumer Response /* (3000, 7, 2022/12/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't accept it simply because it is impossible to reach the representative named Joy who left a phone message. The phone number 972-538-6660 goes straight to music without even a recording stating that it's the Container Store. And nobody picks up the phone. I've tried several times. I would recommend that the Container Store do this by email, since they are making it so difficult by phone. Thanks.
  
  
  Business Response /* (4000, 9, 2022/12/06) */
  The customer spoke to one of our leads on 12/5 where we were going to replace with a new color; however, we discovered we were out of the other color. We called and left message as well as sent an email to the customer and let them know we would refund them for the product and send an e-accommodate card on top of the refund. The customer called back and spoke to another lead and they issued a refund for the items and sent them a $50 e-gift card. Please see receipt attached.
  
  
  Consumer Response /* (2000, 11, 2022/12/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I'm very pleased with this supervisor's resolution, and can only hope that the prior Chat rep and Chat leads are told that this should have been resolved in a similar way in fact, in a way that was even less generous than the company ultimately did. Thanks.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at the container store at the Container store located at ************************ ***** Florida. $680.25
  I was confirmed that the items were going to be delivered on Monday August 29th. The items were not delivered. I called customer service and confirmed again that it was going to be delivered the next day,
  August 29th. nothing yet. Today is August 31th and no delivery of the items. I called this afternoon and the Container store employee transferred my call to the delivery dept and after more than hour, the delivery dept couldn't find the order delivery.
  I'm tired of making calls and for the container store playing musical chair by transferring my call to another customer service employee. I also sent an email to Robert R******** (General Manager)Almost every time I order from the container store my first order is canceled. I recently placed an order which did not go through because there were insufficient funds in this case I would understand.
  At this point I'm so frustrated with the lack of communication and service.
  I want a return of my money for items purchased and not delivered. I have yet to receive the status.
  
  Desired Outcome
  Order number#**********
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/09/01) */
  The customer purchased the product on 8/20/22 at the store. On 8/21, he was contacted by a lead to let him know that it would be unable to ship and that it would need to ship via Motor Freight. It was set up for an 8/29 delivery. Our transportation team notified us that it was too soon (usually a 14 day turnaround time), so he was contacted on 8/22 by the same lead. They agreed to a 9/1 delivery date with installation to follow. On 8/31, he was refunded for the installation. On 9/1, he was refunded for the product and for the shipping. He was also given a accommodation gift card in the amount of $100. The customer was contacted by the Robert R********, General Manager of the Miami location. This case has been resolved.

• Initial Complaint

  Date:08/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent close to $10k for a 20ft-tall Elfa bookshelf system, including installation.
  Throughout the process, we expressed concerns multiple times that standard equipment would not suffice for such a large project, and scaffolding would be needed. We were treated dismissively.
  We paid for the measurement service to do a site visit, they took pictures, and reassured us the installers would come prepared.
  The shelves arrived and were the wrong depth. The order had 16" instead of the 12" you'd use for a bookshelf, which no one noticed. We had to return all the shelves and reorder.
  To reduce the delay, we asked to still go ahead with the installation of the available elements (top tracks and verticals). We would then install the shelves ourselves. The store team notified the installation team days in advance by email.
  On installation day, the installer arrived alone, with only a ladder that made it about halfway up the wall. He said even with a taller ladder, installation would not be possible without scaffolding because of safety. No one had even told him the shelves weren't there.
  Speaking to the installer, we offered to rent scaffolding, assemble and pay for it, if he could come back to install the top tracks - which are the main element that requires professional work. He said go ahead.
  We then started an email thread to reschedule the installation.
  The installation coordinator (***** ********* on email:
  Lied to the store team, saying they couldn't perform the installation and had to reschedule because the items weren't available, when in fact it was because the installer didn't have the right equipment.
  Wrote that they only install full systems, and therefore we were on our own for the install if it was just the top tracks. Of course we would have had a full system if the correct shelves had arrived.
  Deflected accountability for making sure the installer would have the right equipment.
  Never apologized.

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Customer purchased their design and installation on July 30, 2022, from our Farmer's Market location. The design was for a wall 226" tall by 156" wide and would need a taller ladder than typically used on a daily basis. The installation date was scheduled but before then, it was realized the depth of shelves purchased was incorrect and would need to be exchanged for shallower shelves. The store was contacted, and arrangements made. Unfortunately, this information was not communicated to the installation service who arrived as scheduled. When the installer reviewed the space, he realized he had not read the notes in the order requesting the taller ladder and would be unable to complete the job as scheduled. He and the homeowner discussed the situation, with the homeowner suggesting the installer return when they had scaffolding in place as they would be using it to place the books on the shelves. Installer agreed and left.
  
  The customer called to schedule the installers return explaining to the agent they would like the installer to put up the support system and the customer would self-install the shelves when available, if needed. The Install Support agent expressed the policy that The Container Store does not install incomplete solutions and the installation would need to be scheduled when all product was onsite.
  The customer was frustrated by the design issue with the depth of shelves, the delay in installation, the installer not being prepared with the correct tools and lack of understanding on the part of the support agent. After some discussion, the installation fee was refunded, in full, to the original form of payment. In addition, a measure fee was also refunded on the same day, August 26, 2022. An Install Support department manager reached out to the customer after the fact to discuss the incident. After talking about their experience, an electronic gift card was provided for the overall disappointing experience along with an apology.
  
  The customer has secured alternative installation service through a separate contractor and all funds relating to services provided by The Container Store have been refunded in full.