Complaints

This profile includes complaints for Herrman & Herrman, P.L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Herrman & Herrman, P.L.L.C. has 13 locations, listed below.

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  Herrman & Herrman, P.L.L.C.

  1201 3rd St Corpus Christi, TX 78404-2313

  
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  Herrman & Herrman, P.L.L.C.

  1500 N Main St Ste 110 Fort Worth, TX 76164-8929

  
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  Herrman & Herrman, P.L.L.C.

  5702 S Staples St Ste F5 Corpus Christi, TX 78413-3784

  
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  Herrman & Herrman, P.L.L.C.

  801 E Fern Avenue #155 McAllen, TX 78501

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  Herrman & Herrman, P.L.L.C.

  701 Ayers St Corpus Christi, TX 78404-1912

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained this law firm around July 1, 2024 to handle a slip and fall accident. I slipped and fell in a retail store due to a spill on the floor. This firm since retaining them have been the worst. I have dealt with attorneys that had minimal experience of handling this type of case. I requested another firm to take over the case after having ongoing issues with lack of communication and other issues. This firm, Herrman and Herrman wouldnt release their interest in the case I ended up not moving forward with the other firm, as a result. At the time I wanted to release them and they had only provided me some medical providers for treatment; of which I might add gave poor service/treatment. I would reach out to the firm to try and discuss my issues and concerns and very little would be done. I ended up not moving forward with the other firm, as a result. The mishandled my case; failed to meet their contractual agreement; wouldnt take to litigation; didnt negotiate a fair settlement; now after having me sign a release of liability to settle with an amount I wasnt pleased with but felt forced to settle on; they have delayed and refused to release my settlement funds. They sent me to medical providers and failed to negotiate a fair reduction on their charges, even knowing I had an issue with said providers and their services. After repeated requests to settle and send me my settlement; I requested some funds be released due to the delayed process so that I could handle some financial obligations. I was then phoned by the attorney and asked if they did me this favor would I give them a five star review. This firm has been very much aware of my complaints with the way they have mishandled my case. I have completed multiple surveys with the firm to complain. I have requested on several occassions to speak with the lead attorney, ******* Herrman and they refuse to put me in contact to address my concerns. Now they are still delaying releasing my settlement funds.

  

  Business Response

  Date: 04/10/2025

  - Confidential Information Supplied In Response To A Formal Complaint To An Investigating Body - 

  Thank you for taking the time to share your concerns. We take client feedback seriously and appreciate the opportunity to respond and clarify some important points about your case.

  First and foremost, we want to emphasize that we do not and cannot settle any case without our clients full permission and signature. Your written authorization is required for any settlement to proceed. We are ethically and legally prohibited from resolving a case without your express consent. If you felt pressured at any point, please know that was never our intent. Our goal is to make sure clients understand all of their options and feel fully informed before making a decision.
  

  Additionally, to further support your recovery, we voluntarily reduced our attorneys fee from our standard percentage of 35% to 33%ensuring you received a larger portion of your settlement.
  

  We also want to make clear that our firm has many years of experience handling slip and fall accidents. These cases are not new to us. Our attorneys are highly experienced in navigating the complexities of these claims, and weve worked hard to apply that knowledge to your case.
  As part of our commitment to your case, we advanced a number of expenses on your behalfincluding covering transportation to your medical appointments and securing your records. These are costs we take on up front, with the expectation of reimbursement when the case is resolveda standard and widely accepted practice in personal injury law.
  

  We also recently provided you with a loan during your case. While we understand that many clients face financial stress during this process, it's important to clarify that we are a law firm, not a bank. We are not required to issue loans to clients, but we chose to do so in your situation in good faith and with the hope it would provide you with needed relief.
  

  Regarding your request to switch to another law firm: we are unable to release our interest in a case that we have already worked on and invested in without reimbursement. This is not unique to our firmthis is common practice throughout the legal industry.
  

  We also want to clarify that we are not medical professionals. We do not provide or direct medical care. Our role is to connect clients with medical providers who are willing to treat on a lien basis, which means no upfront cost to you. If you were dissatisfied with the care provided by a medical office, you had every right to seek treatment elsewhere. That decision always rests with the client.
  

  Once we obtained your medical records, we promptly provided you with everything we had in our possession. You were also free to request records directly from your providers at any time.
  

  In terms of medical billing, we successfully negotiated your medical expenses down with a reduction of over 70%. That is significantly higher than the typical 2540% range, and we worked hard to secure that for you.  However, medical providers are under no obligation to accept reductions, and we cannot force them to do so.
  

  Litigation was not recommended in your case due to several key risk factors, including the fact that a Workers Compensation claim was filed for some of the same injuries. This can severely reduce the value of a personal injury case. When you factor in the high costs, extended timelines, and the uncertainty of trial, our legal team believed that litigation would not have resulted in a better outcomeand could have left you with less money in your pocket.
  

  Lastly, we want to make it very clear: we are not delaying payment to you. We are simply waiting for your signed approval of the final settlement breakdown. We cannot legally disburse any funds until we receive your authorization. As soon as that is provided, we will promptly release the funds to you.
  

  We know this process can be emotionally and financially taxing, and we regret that you feel dissatisfied with your experience. If you have any remaining questions or concerns, we encourage you to reach out to **** *******, one of our senior managers, who is more than happy to speak with you directly.

  Customer Answer

  Date: 04/15/2025

  Complaint: 23186300
  
  I am rejecting this response because:

  My attorney and firm asked that I give you a five star review in order for you to honor my request for a partial release of my funds after weeks of having signed off the liability claim release. I asked for this because of the delayed time frame for you to release my settlement funds and having financial obligations to take care of. I felt at that time, I should have been sent the full settlement disbursement; but due to your delayed process of requesting/receiving medical bill reductions from the providers you sent me to. I was at the mercy of accepting a partial disbursement of which you still gave me push back to finally receive after several requests. Followed by you having advised me at that time that you were still waiting on a reduction request response from one/final medical provider. After inquiring which medical provider you were still pending response; I in turn reached out to the medical provider and was advised the final reduction was at 43.3%. You further delayed over an additional week to release the remainder funds; after several requests; just for the firm to only get that same medical provider to reduce it by *****% more. At this point I am asking that my final disbursement gets sent immediately because there were no reason for more delays that had been explained to me other than you were still trying to get that medical provider to reduce to 50%. Then you sent me a document stating that I was fully satisfied with the terms/settlement; of which the attorney and firm was fully aware that I was not fully satisfied. I responded that I wasnt willng to sign off on that verbiage of the form until that info was deleted and/or revised and was told multiple times, they wouldnt and that they couldnt release my funds until I did. I sent another email to address this to the attorney, staff and head attorney to address the fact that I felt like I was being bribed to release my settlement disbursement. I made more complaints to the firm and finally the verbiage was omitted/changed; of which, I then signed off. I had made several complaints throughout the process of my case handling. As well as submitted surveys from the firm to state how dissatisfied I was. I requested on several times to speak with the head attorney to address my complaints and issues but the firm refused to put me in contact with him. Which ultimately led to me filing a complaint with the State Bar of Texas. It took several calls, emails and complaints to finally receive both the partial settlement and final settlement disbursements. 
  

  Then to add further insult to injury, you stated you loaned me funds; no you didnt not. You had received the settlement funds from the insurance company after I signed off on the liability claim release form and weeks later you sent me a partial disbursement since you claimed to still not be able to send me all of my settlement disbursement. I never asked you for a loan and that was NOT a loan. There is so much more, issues/complaints, that I have yet to address. I also want to point out the fact that you only settled one of maybe 9 medical providers at 70%; you had one as low as 20% and two that you failed to pay at all. The firm made out with more than what they deserved or worked for as I did most of the leg work and I feel there negotiations and the fact that they released my medical records to the opposing insurance company, failed to get liability nor the policy limits all played a key role in the lesser settlement. Also I need to mention that they didnt even negotiate 5% of the demand amount they sent to the insurance company. The denied workers comp claim was over 2 yrs ago and also was a totaly different DX. This firm absolutely did me NO justice in this case. They advised me that they would retain interest in the case when I tried to terminate them and go with another firm several months ago. 

  I have supporting documents to send at a later time. I am trying to get this input before the system times me out.

  Regards,
  
  ******* ****

  

  Business Response

  Date: 04/21/2025

  Dear Ms ************** you for taking the time to share your concerns. We understand that this process has been frustrating for you at times, and we appreciate the opportunity to provide clarity on several key points related to your case.
  
  Partial Disbursement and Final Payout
  When you requested a partial disbursement, your case was still open, and we had not yet received final responses from all medical providers regarding their bill reductions. As you may be aware, Texas law prohibits us from releasing any funds held in the *********** Account until a case is fully resolved and the final disbursement/breakdown agreement has been signed by the client.
  

  To assist you, we provided an advance from our firms operating accountnot your settlement funds. This was done in good faith to help with your immediate needs and, by definition, constituted a loan. The settlement funds remained untouched in trust until finalization.
  Your final disbursement was issued on April 11, 2025. At that time, we reimbursed our operating account for the loan advance and paid you the remaining balance owed to you.
  
  Medical Reductions
  Our team worked diligently to obtain reductions from all medical providers operating under a Letter of Protection. While we cannot force providers to reduce their charges, we advocated for you at every step. The results included:
  Comprehensive ************ of ***** 75% reduction
  Texas Pain & Injury, ********** Medical Devices, Dallas Radiology, ********** of Texas, ASP Cares Pharmacy all reduced 70%
  ATI Physical Therapy 42.25%
  100% Chiropractic 20%
  ****** ***** & White They told us 100% write-off, however this was left as your responsibility to confirm. (Agreement Attached). 
  Just looking at these numbers, the total was 70%+ reduction overall. Again, the standard is 25-40%. We have far exceeded the standard when looking at the overall billed amount. 
  
  Settlement Approval
  We want to be clear: we did not force you into any settlement. After advising you of the high risks of going to trialparticularly because of your workers compensation claim for the same injurieswe made it clear that you were welcome to seek other representation if you disagreed with our assessment.
  Instead, you chose to proceed and gave us permission to settle. We acted based on your direction and within the bounds of our professional judgment.
  
  Disbursement Language and Final Signature
  It is standard and legally required for clients to sign off on their final disbursement, including a statement that they are satisfied with the settlement terms. At your request, we revised the language, and once you were comfortable, you signed the agreement. Your final funds were released immediately afterward. Final disbursement, that you agreed to, was completed via wire transfer done on 4/11/2025. We have completed our agreement/contract and you have walked away with all of the money that you agreed to on the final breakdown. Your case is closed. I've included all of the signed breakdown agreements that you completed on 4/11/2025 as well as proof of the final wire transfer. 
  
  Communication and Complaint Handling
  Throughout your case, our staff responded to your communications and addressed your concerns. Your emails, survey feedback, and complaints were taken seriously and escalated when appropriate. While our managing attorney may not have spoken to you directly, your file was reviewed and handled by senior team members.
  
  Final Remarks
  We regret that you were dissatisfied with the outcome, but we stand by the hard work and integrity of our team. We negotiated your medical bills, communicated with all parties involved, and followed every legal and ethical guideline in resolving your case. If you have additional documentation you would like to submit, we are happy to review and include it in your file. We have already taken a reduction in our fees, and you have already agreed to the final breakdown on 4/11/2025, again which was after your BBB complaint filed on 4/10/2025.

  
  Thank you again for your feedback. 

  Customer Answer

  Date: 04/28/2025

  Complaint: 23186300
  
  I am rejecting this response because:

  The firm never disclosed or provided any information regarding the partial settlement details provided with their last response until now. Their only response by attorney phone call and email was if we do her this favor will she give us a five star review when inquired about a partial settlement due to the delay in negotiations with your referred medical providers, of which your firm had advised me early in the case that you have agreements with said providers to reduce medical bills because of your repeated client referrals to them. I learned after having reached the final negotiated settlement amount and days later that your firm was starting the negotiations.

  I have repeatedly asked the firm for all negotiated reductions and communications with all medical providers for transparency as well as a release of my complete file. I have not heard anything since the release of my final settlement.

  I am again requesting your firm to release and send me my complete file.
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 04/29/2025

  Thank you for your continued communication.
  

  To clarify, during the course of your case, you informed our team that you carry multiple insurance licenses. Given your professional background, it was reasonable to assume that you were familiar with the legal and procedural framework surrounding disbursements and insurance settlementsparticularly the restrictions regarding the release of settlement funds. If this was not explained in detail with you, we apologize. We thought you knew this working in insurance. 
  

  So again for additional clarity in this conversation, the advance you received was a loan extended as a courtesy, since your case was not yet closed and the ***** funds legally could not be disbursed. This is precisely why it was characterized as a "favor"and not a standard practice or entitlement, but a gesture of goodwill while awaiting case closure.
  
  Regarding your request for your complete file: we have received confirmation from ***** ***** that your entire case file was sent to you via email. If you did not receive this transmission, please check your spam or junk folders and notify us if a re-send is required.
  At this time, your case is fully closed and all disbursements have been completed. There are no outstanding actions left for our firm to take. We stand by the outcome of your case and the hard work our attorneys put into it. 

  We consider this matter resolved and appreciate your understanding.

  Customer Answer

  Date: 05/08/2025

  Complaint: 23186300
  
  I am rejecting this response because: I am receiving outstanding bills for the medical providers you've indicated you negotiated reductions and paid. I am requesting the complete case file to be provided to me. 
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 05/09/2025

  Ms. ****, we have already sent you your complete case file. It was emailed to you by ***** ***** on 4/29. That is all the files we have. 

  There was a provider that you were left responsible for. Which, you were made aware of in the breakdown/release. Please review the breakdown that you signed off on and approved. 

  Thank you. 

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/8/2023, my husband, daughter, and I were rear-ended in a car accident. We hired *********************************************** to represent us. After signing the necessary paperwork, we never heard from the attorney we initially hired. Over a year later, we learned that ***** ******** had taken over our case. She advised us to accept a settlement offer from the at-fault drivers insurance, claiming it was the maximum theyd pay. We agreed.After accepting the offer and signing release forms, ***** promised wed receive our checks within 30 days. She later mentioned that my daughters check might need to go into a conservatorship account, but I never heard back from her. I also asked about paying our medical bills directly, but ***** said the settlement would cover them. I signed & agreed to the itemized statement on March 26, 2025, for $5,641.35, but my check was only $3,748.39. My daughters statement was for $2,187.50, and her check was $2,173.83.I reached out to ***** and her supervisor, ******, as this didnt match what I was told, but neither have responded. Its been almost two months, and I still havent received my check. This situation has caused me significant mental stress and anxiety. Last time I spoke with ******, she claimed their system was down.

  

  Business Response

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. We value your feedback and are committed to providing our clients with the utmost satisfaction.
  
  We apologize for any confusion caused by the discrepancy with your check. After a thorough review of your account, we issued an updated check along with a detailed explanation for the discrepancy and adjustments made. The updated check was overnighted on April 4th and delivered on to your home on April 5th.
  
  We understand how important it is for our clients to have clear communication regarding their settlement received. Please know that we are here to assist you and ensure that your concerns are fully addressed. If you have any further questions or require additional clarification regarding the updated check, do not hesitate to reach out directly to ****** or ******. 

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024 I hired ******* and ******* law firm to settle a personal injury claim for me. About 6 weeks ago I spoke with the lawyer on my case and he assured me that he was working on closing my case and getting a settlement. After the case settled, I was told my part of the check had to go through accounting, but it should be in by the next couple of days, which still two weeks later has not happened. I was then told that my check would be out by Friday 3-28-2025 and now several days later I am being told on 4-1-1971 that there has now been a hold put on checks due some cyber attack against their computer/software so that puts another 10 day hold on my check. This is unacceptable and I feel like I'm getting the run around. They gave me a thousand dollar loan, but before they sent it, they asked me to do a review and I gave them a four star rating. I was asked to redo it and give them a five star rating and so needing the funds, I did. Now I'm left hanging again not knowing as to when I will receive my check. I have since read multiple reviews of how others have been asked to do the same and have encountered the same problem with receiving their check. I am not happy and all I ask is that I get my check like I was promised!

  

  Business Response

  Date: 04/11/2025

  We truly understand your frustration, and we want to start by sincerely apologizing for the delay youve experienced. Your settlement is important, and you have every right to expect clear communication and timely disbursement.
  

  Unfortunately, on March 27, 2025, our firm was the victim of a sophisticated cyber attack that was completely out of our control. Criminals targeted our systems, shutting down our entire officeincluding our access to client files, email, internet, and most critically, our accounting and check disbursement processes. These individuals do not care about the businesses or people they hurt, and we were left to manage the fallout of their actions with very few immediate options.
  

  Please know that we acted urgently. We brought in expert cybersecurity firms to help us regain control of our systems and protect client data. We worked around the clock to restore operations safely and quickly, and we understand how disruptive this has been for you and others who were relying on timely payments.
  

  While our systems were down, we simply did not have the capability to issue checks. We realize how upsetting this is, but we want to be clear that this delay was caused by a criminal actone that weve worked tirelessly to overcome. Fortunately, as of April 5, 2025, we were able to implement a secure workaround and resume issuing checks. If you havent received a personal update, we encourage you to reach out directly so we can confirm your payment status.
  

  Were asking for your patience and understanding as we continue recovering from this attack. Our team is committed to seeing your case through and making this right. Again, we deeply regret the inconvenience and thank you for bearing with us through a situation that none of us could have foreseen or prevented.