Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i won a kayak through a raffle drawing in December. The kayak has never been used. My brother searched online on how to properly store the kayak. He built a hoist, just like on all the videos you see online. It had been hanging for about 3 months when my dad walked in the shop noticed that it was hanging weird. When he went over to the kayak, he noticed it had ripped where the strap was. Shocked to come see this, I asked around to many people all agreeing this should not have happened. When I reached out to the company hoodoo sports. They claimed its not covered under the warranty because of incorrect storage. They sent me a video in which is basically the same concept of storing. My first thought was that because it was one in a raffle that maybe they had provided a used or somewhat damaged kayak. Then I find out that they have gone under new ownership, and the new owner and the guy that did the raffle parted way with an agreed sponsorship. So I thought this must be why the owner doesn't want to honor the replacement. All I was told at first was that it was my fault and it's not covered. Finally they stated it was how it was stored. Mind you, these kayak are promoted as to be able to put a motor on the back. At first I was looking for a replacement. And I would be on my way. But since much thought, if this kayak can not be held by its own weight with out ripping, there is no way I would put a motor on it. That will definitely rip the plastic. Then I thought we'll how are you supposed to transport it. If a strap is going to cause the kayak to rip just by it being held in the air, how would it do strapped to the top of a vehicle or on a trailer. The forced wind would definitely rip the plastic. I tried to upload pictures. Says the file is too big. I can send them in an email. Thank you so much for all your help.

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered stabilizing outriggers and mounts a month and a half ago from hoodoo sports for my husband for Father's day. We received the outriggers but nothing to mount it with. I've had numerous emails with sales, but have not yet received these items. Summer is almost over, and my husband is very upset. I paid alot of money for these items. We just want them to follow through.

  Business Response

  Date: 08/02/2024

  *******, our customer service department asked you in multiple emails what was missing.  I can't find anywhere where you answered their questions with any specifics besides how upset you are and how bad we are.  If you could please just respond to the emails with pictures of what was received so we can determine what is missing we can ship them out ASAP.  In your first response you ask for paddle holder which you didn't even order, so we asked you what paddle holder you are looking for and you didn't respond to that either.  If you can respond to one of the emails we sent asking you for details then we can get the parts shipped out today.  Also, please make sure you look in the hatches on the pontoons as that is where the hardware is shipped in.

  Thank you!

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My shipment was delivered in a busted up box that had been halfway taped up from the factory. (See pictures) It was missing parts and parts were falling out of the busted up box in the way up the driveway as the delivery guy was carrying it up. I had to walk the driveway to find the missing parts and still more were missing. I called them and talked to ***** at customer service and she assured me it would be taken care of. She sent me a text so I could send her pics of the box and parts so she could see what was missing. Was told I would get an email in delivery of the parts and pontoon. I got the email and it only showed the missing parts being shipped. I called again and no answer. I texted ***** and she said they were gonna give me a $25 refund and couldnt send a new pontoon! I paid for a brand new pontoon not a damaged one only to be lowballed on a refund. I want the pontoon exchanged and that will be the end of it.

  Business Response

  Date: 07/09/2024

  ****, we are so sorry that your package was damaged during shipping.  This does happen sometimes, and we do our best to quickly send any replacement parts.  As for the scratched pontoon, since it is only cosmetic damage we would typically offer a discount on the product if it is still functionally sound.  In this case, I gather that will not satisfy you so we will ship you a new one.  Unfortunately we are out of black outriggers until the week of July 20th, but ***** has added this to your order.  We will go ahead and ship out the hardware so you can use the outriggers while you are waiting for the new pontoon.  I hope this will satisfy your needs. Again we apologize for the inconvenience of all this.  

  Thank you!

  Customer Answer

  Date: 07/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a kayak online from Hoodoo Sports on 4/29/24.I paid Hoodoo Sports $249.99 for expedited shipping (delivery within 7 business days)When I did not receive the product within 7 business days, I called the shipping company, *********** to track it down. *** informed me that Hoodoo Sports did not pay them for expedited shipping.I called Hoodoo Sports to request a refund for the shipping fee and they told me I would not receive one and that 7 days is just an estimated ************ complaint is not regarding the 7 day timeframe, rather it is the fact that I paid Hoodoo Sports $249.99 for expedited shipping and instead of applying those funds to the delivery of my purchase, they pocketed the money and it was instead shipped at the standard ******* summary, Hoodoo Sports is charging customers a fee for expedited delivery, keeping the money and shipping their products standard delivery instead.

  Business Response

  Date: 05/15/2024

  As we have explained to ****** repeatedly, the dates listed on our website are estimated shipping times.  It would be impossible to list exact shipping times for each location in ******* so we estimate that date.  Also, as explained and outlined in our FAQs on website (attached) we offer two types of shipping.  Standard shipping which is cheaper, but takes on average 20 days to arrive and expedited which is more expensive, but takes 5-7 days on average.  if we ship to the northwest or northeast it can take ***** days for expedited and 28 days standard.  Also, this is our standard and expedited freight shipping, not any other carriers expedited freight carriers.  All freight carriers and company's have their own shipping time frames which are all estimates, just like parcel service.  One last point is that according to the attached shipping tracking by ***, this delivery only took 4 days, so I am not even sure what the complaint is.  I also attach the *** receipt to show that the delivery charge was $380 which is typical for an in state delivery.  The customer paid our rate of $249 but if the customer would like to pay the actual amount we can send him an invoice for the additional cost of $130.

  Thank you!

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Please see the attached paperwork signed by the delivery driver, ****** *. of Basse Truck Line. It is dated 5-14-24. The item was delivered 11 days after ordering, not 5-7 days and certainly not the 4 days Hoodoo Sports is claiming.

  I am well aware of the two shipping options available and needed the item this last weekend which is why I paid $249.99 for expedited freight, yet I did not receive it.

  The item was not shipped to the Northwest or The Northeast. It remained in ***** so there is no reason it should have taken 11 days according to Hoodoo Sports' own shipping timeframe explanation.

  Nowhere in Hoodoo Sports' FAQs does it say anything about delivery times being estimates.

  The bottom line is that I paid extra for a service that I did not receive and am owed a refund as a result.

  To suggest that I pay Hoodoo Sports another $130 for a service that wasn't provided in the first place is absurd and only speaks to the character of those running this business.

  
  Regards,

  ****** ******
  
  
   

  
  

  Business Response

  Date: 06/05/2024

  As explained before, our expedited shipping is using ABF, ***** or Daylight to deliver.  Our standard freight is using Fragile Pack.  The difference is cost and time.  We used ABF which delivered in 1 day as per ABF tracking. I fail to see what the complaint is.  *** could very well have a higher level of service that would cost even more than what we used, but we do not ever use their higher level of service.  Their standard service is our expedited service.  I submitted the receipt for that service and it exceed the time frame given.  I am not even sure what this complaint is about.  You paid $249 to get it in less than a week versus the 20 days it takes our standard service.  This cost us over $300, so why would we give you a refund for something that we paid the difference on?  Please move on and accept your kayak that was delivered promptly and correctly.  

  Regards,
  *****

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  
  I'm not sure how to explain this any clearer as Hoodoo Sports keeps saying they are not sure what the complaint is about. I paid for expedited shipping (5-7) business days. I did not receive the kayak until 11 days after I ordered it. This is not what I paid for. The kayak was not delivered "promptly and correctly".
  
  Regards,

  ******
  
  
   

  
  

  Business Response

  Date: 06/22/2024

  Tracking information on the shippers website shows it took 4 days to deliver. We shipped the kayak with *** which is our expedited shipping company. Our standard freight company is ***********. You received what you paid for and it was delivered on time. Standard shipping wouldve taken 20+ days as outlined in our FAQs. There is nothing to refund. It cost us $380 to ship the product to you. You paid $249. 

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I am again attaching signed documentation showing that the item was delivered on 5-14-24 by Basse Truck line, 11 days after ordering. Not the 4 days Hoodoo Sports is claiming, and not within the 7 day period I payed for expedited shipping.
  
  Regards,
  ******
  
   
  

  Business Response

  Date: 07/03/2024

  My apologies, the *** paperwork shows one day, but they must have used a different final mile carrier.  Regardless, we used our expedited freight carrier and it cost $380 so we cannot give you any refund. You paid $130 less than what it cost us, so there isn't anything to refund.  11 days is a lot faster than our standard freight carrier which is around 20 days.  Enjoy your kayak.

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 hoodoo impulse 10.5 kayaks from hoodoo sports during Black Friday sale in 2022. Since then I have had 6 warranty claims. The drive has broken on my 5 times now. Once was over 7 miles from land. The steering cables snapped on all 4 kayaks and I have to replace them with steel cable. My wifes had several leaks and filled with water miles out in the ocean. **** replaced the hull and honored most of my warranty claims. I found out after a year of having them that the kayaks were not made in ***** but were made overseas. The company did not advertise they were made overseas. After every break I post on the hoodoo owners ** page and never had any issues posting pics of the broken parts until today. I post a pic of my broken drive and lots of people started posting their broken parts also. The post got big and was deleted by ***** who runs the page and is the customer service rep. **** are actively hiding the problems with their products. I submitted a warranty claim for the seats tearing apart and was told they would be covered but they were busy and would get back to me. 23 emails and a month and a half later they tell me seats are only covered for 90 days and I would have to pay for new ones. I currently have a warranty claims for the broken peddle drive (5th time) and after they deleted my post and blocked me from the ** page I doubt they will honor my warranty claim. This company is knowingly selling kayaks that cannot hold up to the stress of repeated use. **** are actively deleting any evidence online or there defective products. I cant prove it but it looks like they are buying the kayaks off *** ***** and slapping their sticker on them with a huge mark up in cost. I sold 2 of them that were my kids because I couldnt let them go out in a kayak that breaks all the time for fear they would get hurt or lost at sea

  Business Response

  Date: 04/29/2024

  *****, so sorry you have had issues with your kayak.  It looks like there a few warranty claims in our system for a broken drive cable, a broken pin, and a lost nut off of the drive.  We processed every one and sent you the parts you needed on each and every one of those, so I'm not sure what your complaint is. Most issues with the drive cables snapping is due to a lack of maintenance, tightening the nuts after each use and oiling the chains.  Since you lost a nut in one of your claims, I can only assume you are not doing any maintenance on these.  That being said, we have still processed every one of your claims, and since the drives have a 2 year warranty we will continue to take care of you bud.  The rest of your complaint seems to be just frustration and spouting off non relevant information.

  As for the seat fabric, it is not covered by warranty, only the kayak hull and drives are covered as per our website.  Our seat fabric is made of highly durable, waterproof mesh fabric that we've rarely seen issues with, but as you can imagine with any fabric, if you don't take care of them, leave it out in the weather, etc they won't last forever.  We sell replacement fabric on our website as I am certain our customer service representatives told you, so you can can purchase new material for your seats.

  Regards,

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  My complaint is the quality of the kayaks I received.  I maintain them just as I did with hobie kayaks. Wash the drive, oil, dry and store in a dock box. The kayaks are stored on racks or a trailer with covers.  I feel as though I was sold a lemon if this were a car. I have videos of the drive breaking and I am in open water not hitting anything. The drive is so poor quality it cannot handle stress of current or wind. 
  
  Regards,
  
  
   
  

  Business Response

  Date: 05/15/2024

  We would be happy to replace the drive in question, if the customer feels it is a "lemon", but we will not offer a refund as the 30 day return window we have on our website passed a long time ago.  

  Thank you!

  Customer Answer

  Date: 05/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
    I will accept getting a new drive sent to me. 
  
  
   
  

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kayak online I went with hoodoo because since I seen they had headquarters in ***** I figured there wld be zero issues...3 weeks go by from original send out date n every week I'm told they were still waiting, however you go to their site and it still says that kayak is available without issues. Obviously these ppl don't care bout charging your card within minutes but it's like pulling teeth to get them to ship....I tried to give them a chance but I'm on a deadline and no patients for things that were not mentioned in the fine print. Also the complaints and reviews are magically popping up making me nervous of this company. Even when I called to cancel I didn't get no confirmation on my return just a ok I'll let them know ...what no cancel my order plus the shipping I already paid for

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  This letter is to inform you that Hoodoo Sports has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/12/2024 and assigned ID ********.
  
  Regards,