Reviews

This profile includes reviews for Southwest Airlines Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southwest Airlines Company

  2702 Love Field Dr Dallas, TX 75235-1908

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  Southwest Funding

  725 Airport North Office Park Ste 725 Fort Wayne, IN 46825

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  Southwest Airlines

  Tampa International Arprt Tampa, FL 33622

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  Southwest Airlines

  11a50 Regional Ln Fort Myers, FL 33913

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  Southwest Airlines Co.

  EP International Airport El Paso, TX 79925

Review Details

• Review fromStacey Y

  Date: 07/30/2022

  1 star
  Regarding employee "Z" at Hobby Airport. Let me start by saying, we fly Southwest often, my Dad use to work for SW, we've had no major issues with SW. We occasionally have a delayed flight or minor issue but I've never experienced the level of poor customer from them until last night, at Hobby Airport (JAN). My daughter and I flew from Dallas to Houston Lobby. We get to Hobby Airport to retrieve our luggage. Somehow, our car seat was lost. Not a big deal, until we interact with a very rude, unpleasant woman of the name "Z". She was working the customer serve gate at 7:30pm on 7/29/22. I'm hoping that's her name as she refused to tell me, I had to seek customer service assistance to obtain her name. After being informed our car seat was "somewhere in the airport" and waiting 45 minutes to get it, every time I inquired about the status, she did nothing but cause more stress and provided more inappropriate behavior. By far the rudest customer service agent I've encountered at SW. To her Supervisor: please remove her from the public eye, she should not be interacting in a customer service role. I will be more than happy to go into further details of our interactions if someone wants to reach out to me. I've noticed two other people other than myself had issues with "Z" that night as well.

• Review fromjeff m

  Date: 07/28/2022

  1 star
  Charged over 700 for business select upgrade it was more than the total flight got ripped off

• Review fromKat W

  Date: 07/27/2022

  1 star
  Flight was cancelled. I took the first flight out to a nearby airport different than my original destination to not be stranded overnight. Each flight was delayed. The customer service representative gave me zero information on how to get my bag from my original destination only saying that I would have to call the next day and she rushed me along in order to give subpar customer service to the long line awaiting flight rescheduling. Also, the flight cancelled was never displayed or announced, I only caught it by looking at my app. That was the easy part. The hard part came in trying to locate and receive my bag. I called the baggage claim number soooooo many times and they gave me inaccurate information on where my bag was, never could give me a straight answer on final destination and just kept telling me to call the airport baggage (which one? Both?). No one would answer the phone, I called so many times and left so many messages and never received callbacks. One time the line was answered and they hung up on me. After 3 days I finally got a straight answer that yes my bag arrived but I was scheduled to pick it up? No ma'am. I'm not fixing your problem. I was told it would be delivered within a 4-6 hour window. Never arrived. I called back the next day (20 times before someone answered). I was told it arrived the night before (it had been there for days) and was scheduled another 4-6 hour window. We'll see if it shows up. Southwest should have accounted for low staffing and covid outbreaks when developing the plan for summer travel. Instead, they booked as though it was pre-covid and made the customers pay the price for their poor business planning and operations. It's one thing that the flight was cancelled, oh well; it's another to have such disorganized and unprofessional customer service with no resolution to issues. And these aren't one off problems, this is a pattern. Do better.

• Review fromLawrence f.

  Date: 07/26/2022

  1 star
  I called a southwest airlines vacation representative about 2 months ago and booked a trip to Dallas for a concert and found out on 7/25/22 that someone canceled my trip. Now once again I didn't do any of this online it was all over the phone. Then when I spoke with the vacation side of the company they informed me that they could only give me 209.47 back per person even through I paid 321 and some change per person. I don't know what happen and they can't tell me who did it. I think it's wrong and I should either be reimbursed for both people or they should reinstate our trip that we paid for. I expect to hear back from some one.

• Review fromMary B

  Date: 07/26/2022

  1 star
  Southwest canceled our flight and automatically rebooked it for two days later. What? We tried to call southwest but it was an 86 minute wait so we went to the airport. They were nice and helpful. Then that flight had to be redirected and we missed our connecting flight. Come to find out our bags were never even put on that flight. Now we are home 16 hours later between airports and flights without our bags and they told us we will have to drive back to the airport the next day to get our bags. Called it voluntary separation from our bags. Manager in Milwaukee baggage very rude. Too much hassle dealing with southwest with all their delays and cancellations. We are now all in for Delta and I cut up my Southwest Airlines credit card. I'm done.

• Review fromRosemarie G

  Date: 07/24/2022

  1 star
  I called Southwest Airlines and have to wait on hold for ever to get anywhere trying to utilize credits they owe me. I waited over 2 hours once. When I finally got through to a customer service representative, I was told that the administrative processing time is 45 days to be able to use a 'love' voucher for my credit. I was told by Lonnie in Oakland City back in May that I could call SW and use the credit as long as i called before Dec 1. I was not at that time told the detail that it would be another 45 days from the day I call, that I could actually use the credit to book a flight. There are always limiting "conditions" SW imposes that make it impossible to use my credit. Clearly, SW is making it very challenging for its customers and there are likely more limitations or traps to be imposed that make using my credit unlikely. What SW is doing is stealing. I need to use my credit to book a flight or at least get my funds refunded, and no one should have to accept the impossible terms of this airlines. I will fight this.

• Review fromSamantha S.

  Date: 07/15/2022

  1 star
  First Drema stated more than once I was in the AList/Business line. I'm an AList customer so I was in the right line. Then I requested a COS and Drema stated it had to be done at the gate which I've never done. Then I requested Preboarding in case a COS wasn't available and Drema refused to give that to me. She didn't even ask any questions as to why I requested that and stated that if I get a COS I don't need PRBD. I carry portable O2 with me and that's the reason I'd normally get PRBD. Apparently Drema doesn't realize it's for an ADA accommodation and didn't ask. I've had 2 negative experiences with Southwest this year. If Ticket agents don't like or know their job they should leave. If your aren't into providing customer service request a different position. To add ineligible to my account was not called for especially when I treated her with respect she didn't offer me. Today's incident wasn't called for and I'm not happy about it.