We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Battery Manufacturers

Continental Battery Co

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Manufacturers.

Complaints

This profile includes complaints for Continental Battery Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Continental Battery Co has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27th 2025 I ordered a set of batteries for my son's scooter after running over to ******* and getting a prepaid credit card for this transaction. ******* ended up charging me almost $6 in fees plus another $1 transaction fee but I put in the extra money and was prepared for all that.I put in my address just like I did here,I lived here 11 years and had quite a few packages delivered over that time..I finally got a msg 5 days later saying my order has been processed and arriving soon.,a week passes by so I'm looking at the online delivery code and see that my package is heading to ******* from *********, I tried calling their ************** number and kept getting "call during business hours in the middle of the day, I also emailed them 3 or 4 times and finally got a response a week later saying I'll receive my refund when the batteries make it back to the warehouse and I can reorder...That was over a week ago and msg them a few times since and finally got a response today saying I should get it end of next week...By the end of next week ******* will charge me another $6 and another $1 processing fee plus another when I reorder, I tried explaining to this guy all these fees and it's just ridiculous that they didn't put in my address right.I don't know how much the extra $10 to 20 is going to do for me I'd like others to be made aware of the carelessness of this company and I'll get back to you next week if the moneys still not back on card..that's another thing, it took no time to get my money off the card,why is it taking 2 weeks to put it back on

      Customer Answer

      Date: 04/30/2025

      I've emailed the place twice since writing to you trying to find out why my money hasn't been refunded and haven't had a response back.Its been a week since I wrote BBB and a month since I paid them.I noticed on the listing you had they were based in ********. On the ad I seen they were based in ***** and the address it was being sent back to was either ****** or ******** 

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/25/2024 I contacted social security for a replacement card which they said they would be able to get it to me within 2-3 business days here it is 02/27/2024 I still have not received my card,which puts me in a uncomfortable position with being able to buy myself some food,this is totally unacceptable it has been an on-going thing with *** with the Blatant disrespect they have both my phone number and my email address which they could have called and informed me that my package was not going to arrive today I want my debit card if its not here bye tomorrow it will be a problem i'm tired of their disrespect the discriminatory policy's which goes by zip code,after I am done with this I will be also contacting my attorney generals consumers division to further address this issue until their held accountable

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased original SP12-35 battery zero turn cadet mower. I came across your site. Staff at Battery Sharks.com were helpful had a battery and after measuring agreed it would fit. I installed the battery. Around July 2023 I started having start problems. I had to charge the battery. Next use it would not start again. I reached out to Battery sharks in the fall and told them I had an issue with the battery. They said under warranty just snap a picture with a voltage tester. I did not have one, but my battery charger had a needle, and I snapped pictures. Response we prefer tester. I said I had to purchase 1 and was heading out of town for Thanksgiving. I ordered one and did as told when I got home in Dec. 2023. The tester read 12.5. Response was needs to be 12.4 or below? That tester only worked one day. I told person contacting me I would get a new one and test after christmas. I reached out to them around first of year no response. I was not that worried figuring office closed for Holiday. My cadet is large and I have to have repair guy come to my house. Each visit was $100 for driving up before any work. I had to have a tune up, spindle replaced etc. I paid a total of over $500 not including the part for repair. The person doing repair said I think the cables loose on the battery. One week later the mower would not start. I had to pay the repair guy to return, $100 just to drive up. He said the battery is no good. We took it to Auto Zone. Then next to O;******* . ********* said the cold crank amps to low and the battery was no good. I purchased one and emailed BSharks requested refund. I showed on tester 11.9 in pic. I was told, "I was going to give you a refund, our system changed and I can't do it! Get something else. I asked for household batteries. Told don't sell those, but I had them in my cart from your site. Your CS called me stupid! I was not asking for repair cost.

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased many continental batteries and was told they had a twelve month warranty. One battery, TM29 was purchased and put on a boat in December of 2023. Now the battery will not hold a charge and is bad. The local contact at continental, ****, will not honor the warranty.

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed a package from Paris Tennessee on July 21,2022 to Bozeman,Montana. Was told it would be there by July 26. The package never arrived and I have called several times to find out the status. I have been told many different things as to where it was. I even checked with the ups terminal in Bozeman. After several days the Paris store said they would file a claim and that I would get back shipping plus 200.00 I insured it for which was not enough. Package finally arrived August 22 and the box had been damaged and also an item missing. Now they don't want to pay the insurance or shipping as they told me they would even if it
      Finally showed up. I have talked to Sam Cross who supposedly owns this store

    • Initial Complaint

      Date:08/26/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday August 15 2022 , my husband paid batteries plus $179. & change to replace the screen on my Motorola g fast. We were told it will be done in 3 days & they would call us. They had 3 days last week plus i waited the weekend. Monday August 22,I called them & was told my phone would be fixed & ready the next day. The next day I went to batterieslus etc, figuring it had been a week & a half lots of time to complete a job that takes a half an hour i was told my phone was next in line of their projects but again I was told it would be done the next day. I am still to receive a call. Today(August 25) my husband went to them,he expressed our disappointment, expressed this is not a good practice in business but again was told It will be done tomorrow. We will wait till tomorrow, I will goo to see if they have fixed my phone. If not I will lodge another complaint with the BBB.

    Continental Battery Co is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.