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Business Profile

Bullion Coin Dealers

JM Bullion
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for JM Bullion's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First time purchase with this company and I am very disappointed with my order. I placed an order via ACH on 12/15 with an estimated ship date of 12/18-12/20. Funds were immediately taken from my account. As this was a Christmas gift I decided to purchased the expediated shipping so that I could ensure deliver before 12/25. After submitting my payment, my receipt even said estimated ship date between the 18th and 20th. fast forward a day and shipping estimate changed to the 23rd due to a mandatory 5 day hold. Nowhere on their website do they say that ACH payment will be held for 5 days before shipping? What is the point of this? This is the only time in my history of online purchases that I have heard of such a thing. Why would they give an estimated ship date of the 18th if they have a mandatory hold of 5 days? It gets better... when I called to find out if they could help me out, the answer was straight up "no". I could not pay for overnight shipping, they couldn't look into the payment, all I could do is take my chances and maybe the package would show up on time. I explained that the hold had already been 5 days, but they said that did not include weekends. They continued to explain that their expedited shipping times did not include weekends either. What good is expedited shipping if you cant even give a date when the item will ship out. Complete waste of money and a total scam. Frustrated, I asked about canceling my order and was told that there would be an additional $60 cancelation fee. What a joke this place is. Maybe if you are not purchasing as a gift with a deadline it may be OK, but what a disaster this transaction was with horrible customer service. Will not be buying from this company in the future.

      Business Response

      Date: 01/23/2025

      Hello,

      We are sorry for the experience this customer had while placing an order with us. We mention on our site at check out, and in our Terms and Conditions that ACH payments require a 5 business day hold before we are able to process an order for shipping.

      Kind regards,

      JM Bullion

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7 I ordered 3 gold bars from JM Bullion. I set up an ACH account through PLAID with JM Bullion. The money for the order was then taken from my account on December 10. I then recieved an email from JM Bullion saying that they canceled the order with no explanation and to get my money refunded I would have to file a dispute for fraud with my bank. They would not refund my money. I have filed a fraud dispute with my bank that could take up to 45 days. I did not cancel the order. I did not nor will I recieve the product and I want a refund. This does not seem like normal business practice to me.

      Business Response

      Date: 12/20/2024

      Hello,

      We sincerely apologize for the inconvenience you experienced. A full refund has been processed and the funds should now be available in your account. We appreciate your patience while we worked to resolve this issue.

      Kind regards,

      JM Bullion

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to sell a 500g gold bar on the JM Bullion website. Their purchase offer seemed fair, so I proceeded with the sales order.They provided the shipping label, which I trusted completely because it was through ***** and, most importantly, it covered the full value of the shipment.I printed the label and packed the item as they recommended. I went to ***** to ship the package, and closely monitored the tracking. I noticed that it only showed movement on the day I dropped it off and one update the following day. Since November 5, 2024, there hasnt been any further movement.After a few days, I contacted them, and they confirmed that a claim needed to be filed with *****. They asked me some questions and requested the drop-off receipt, which I provided as instructed.Its now been over a week, and I havent heard anything. I checked the ***** website and saw that claims typically take an average of 57 days, but Im still waiting. Im left without the gold and without the ******** desperate because this is a significant amount for me, and I was counting on receiving that money soon. Please help me. Thank you very ********** tracking number: ************ order number: ******

      Business Response

      Date: 12/20/2024

      Hello,

      This was confirmed a fraudulent claim. Please see attached for the details of this fraudulent claim. 

      Thanks,

      JM Bullion

      Business Response

      Date: 01/03/2025

      Hello,

      This was confirmed a fraudulent claim.

      Thanks,

      JM Bullion

    • Initial Complaint

      Date:11/13/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased product from *** I received a confirmation email and notified some of product related. I cx. Part of my order and was charged a fee for market loss. I advised ******** they had an incorrect address and provided current address. 19 days later I received a phone call stating my product was shipping to other address and wanted to know if I wanted to **. Or ship it and if I cx I have to pay a market loss fee. I inquired why it took 10 days to notify me and was advised they had tried calling but couldnt reach me( no message was left) I advised I was not going to pay a fee to cx. And again requested product be sent to accurate address. We did not come to a resolution and shortly after call I received an email stating my order was cx and market loss fee deducted from refund w reason of card decline, this is false they coded it as such to justify cx and charged me fee. I am requesting the market loss fee be returned.

      Business Response

      Date: 01/16/2025

      Hello,

      We are sorry to hear of the issues you had with your order and for the inconvenience experience. Upon further review of your purchase, it appears that you submitted your payment via ******. Due to security reasons, we are unable to change the shipping address if you submitted your payment via ******. The order has to ship to the address the Klarna account is registered under, or the order will need to be cancelled. We reached out to you by phone on 11/1 to notify you of this, but we were unable to get a hold of you, nor leave a message, therefore, we communicated to you via email. After the order was cancelled, we were notified by ****** that the payment did not go through therefore a refund was not needed. As of right now, you do not owe any market loss fees on your account at this time. We hope this helps! Please contact us at **************, should you have any further questions.

      Kind regards,

      JM Bullion

      Customer Answer

      Date: 01/16/2025

      I have reviewed the business response and accept this resolution. Initially JM Bullion was advising me I had to pay a market loss fee, despite the fact the order was not finalized nor shipped, however, according to there now response through BBB I do not owe any amount, therefore, I am satisfied with the response. 
      Thank you,

      ***** ******

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wasted Time Due to Lack of Communication and Transparency: I placed my order with JM Bullion on 10-22-2024. Without any prior notice or clarification, JM Bullion canceled my order. Rather than taking the simple step of verifying my identity or order with me, they chose to cancel the transaction without contacting me directly for authentication.Delayed and Confusing Refund Process: After the cancellation, JM Bullion informed me that I would need to sign a document before they could refund my money. I was initially told this would arrive within one hour; however, after further calls, I was told I would not receive it until the end of the following day (10-29-2024). They also suggested that if I do not sign, I would need to resolve the matter by visiting my bank in personyet another inconvenience added to an already frustrating situation.Request for Prompt Refund of Funds: The shifting timelines and requirements have caused me to lose time and trust. I am requesting an immediate and direct refund to resolve this situation and to prevent further wasted time.

      Business Response

      Date: 11/04/2024

      Hello,

      We apologize for any inconvenience caused by this. Upon review, the *** payment returned to the customer as of 11/1/2024. Please let us know if there is anything else we can assist with. 

      Kind regards,

      JM Bullion

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 1oz gold bars on their website through webpay....they took the funds right away and put me in the wait period for 5 bussiness days....then on Oct. 25th they sent ***** shipping information but the ***** tracking number was stuck on label created....***** states that "Label Created" means a label was created but the seller hasn't shipped the package....called them and they started giving me the regular jargon....."they need to file a claim and will need to wait 30 days".....these are flashing red flags and screeming scam.....

      Business Response

      Date: 10/29/2024

      Hello,

      We are sorry to hear of the issue with your order. Upon reviewing, we show that your package is actively tracking. Please refer to your tracking number for the most recent update and the estimated delivery date. We apologize for any confusion and inconvenience this has caused. We are also monitoring your package on a daily basis for any further issues.

      We hope this helps.

      Kind regards,

      JM Bullion

      Customer Answer

      Date: 10/30/2024

      I have reviewed the business response and accept this resolution. JM Bullion worked immediately to resolve my issue and i have received the merchendise today...I'm fully satisfied with the resolution....Thanks

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I established an account with ******************** about Sept 23, responded to a new account promotion, that order # was *******. I submitted my bank routing number and account number and went through a fairly complex verification process involving a ***** deposit that contained a 3 letter code, which I then used to verify that indeed this was my account. So account verified? Apparently not. After placing 3 more orders, ******* on Sept 24, ******* on Sept 30, ******* also on Sept 30:- all total over $8,500, I never received any product. Checking the status of the orders indicated that all payments were received successfully. On Oct 1 I received e-mail notices that the three orders placed on Sept 24 and Sept 30 had been cancelled because of an "internal reviews process" and that refunds that take 5 days were being processed. I called customer service to find out why and they either would not or could not explain what the "internal review process" was or why my orders were cancelled. I was told that I could only pay by wire transfer which requires me to personally appear at my bank even though I had already verified that this was indeed my account and even after my payments had been received and processed which I verified by checking my balance. This seemed like a shady business. First they bait you with low value promotion, take your orders and your money, then cancel the high value orders and tie up your money for a week or more and require you to do something that was not part of the original agreement. I canceled the promotional order as well since it had not been shipped after a whole week and asked for a refund for that order as well. I then received an e-mail notice that this order was cancelled for "non payment". JM Bullion has very questionable business practices. I don't know if it is illegal but it has the appearance of a scam.

      Business Response

      Date: 10/28/2024

      Hello,

      We reached out to this customer to resolve the issue. We advised that all refunds have been processed and he confirmed he received all the funds. We offered to compensate him with a coupon which he refused. We asked him what it is that he is looking for so we can resolve this issue, and he was not cooperative. We are not sure how else to resolve this issue, due to this customer being not cooperative.

      Kind regards,

      JM Bullion

      Business Response

      Date: 10/28/2024

      Hello,

      This is a duplicate review.

      Kind regards,

      JM Bullion

      Business Response

      Date: 10/28/2024

      Hello,

      We reached out to this customer to resolve the issue. We advised that all refunds have been processed and he confirmed he received all the funds. We offered to compensate him with a coupon which he refused. We asked him what it is that he is looking for so we can resolve this issue, and he was not cooperative. We are not sure how else to resolve this issue, due to this customer being not cooperative.

      Kind regards,

      JM Bullion

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9-04-2024 I placed an order with JM Bullion but found out that I was being scammed and canceled the order right away that same day. The amount of money paid for the order is $47,604.55 by Wire Transfer from my bank; ***** Fargo. I have been told over the phone by JM Bullion employees that the refund for the full amount paid is being issued by wire transfer back to my bank since 09-06-2024. I was told that the money would be in my bank no later than 9-11-2024. The money has not posted at my bank. When I call, including today, I am told that the wire transfer is going to be made. Today I was told that the wire transfer has not been made but they are going to do it today (9-13-2024). Today it has been 1 week that I have been told that the wire transfer is being made "today" but that does not happen. It has gotten to the point that I don't believe them anymore. To resolve this issue I simply want my money wired back to my ***** Fargo account.

      Customer Answer

      Date: 09/17/2024

      Hello,

      in regards to complaint #********, I received the refund in the amount of $47,604.55 so that this case can be closed.

      No further action is needed.

      Thank you for your attention to my situation.

      ***************************

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date 08-08-2024. Shipping date 08-20-2024. A 2 box shipment, but only one box left the JM BULLION facility. Have gotten a run around since then. I have left countless messages and emails, yet they still have not shipped the second box. Keep saying "investigation" yet do nothing. I only received 2 of 7 bars. They need to ship the other 5.

      Business Response

      Date: 09/10/2024

      Hello,

      We are sorry to hear of this experience. We have been in contact with this customer via email to resolve this issue, and can confirm that the package has been since been delivered. We apologize for any inconvenience this may have caused.

      Kind regards,

      JM Bullion

      Customer Answer

      Date: 09/10/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online through the company's website and after they took the money they claim that they dont feel safe with that type of payment that they provided on their website they canceled my order and its been over 28 days they keep telling me they are going to have someone call me for a refund and no one does they ***************** of scamers keeping my money and collecting interest on it so at this point i want my money back with interest since it been a month

      Business Response

      Date: 08/20/2024

      Hello,

      We apologize for the inconvenience. We reached out to this customer directly and resolved the issue. A refund was processed on 8/16/2024.

      Kind regards,

      JM Bullion

    JM Bullion is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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