Complaints
This profile includes complaints for Brinks Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,768 total complaints in the last 3 years.
- 653 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed several calls to Brinks Home Security to cancel my account. I call and as soon as I state I am canceling my account the call is terminated. I continue to receive a bill for service I don't want.
Business Response
Date: 10/12/2022
Business Response /* (1000, 5, 2022/08/23) */
****** ****
******************************** XXXXX
August 23, 2022
Re: ****** **** / Cust# XXXXXXXX
Case# XXXXXXXX
Dear ****** ****,
This letter is in response to the complaint we received regarding the cancellation of your Brinks Home account. To resolve your concerns, Brinks Home has submitted your account for cancellation effective August 31, 2022, and your bill balance has been cleared. Therefore, your account reflects a $0 balance and there is no further financial or contractual obligation to Brinks Home. We sincerely apologize for any inconvenience experienced while attempting to resolve your account concerns.
If you need further assistance regarding this matter, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Hector S****
Executive Response Team
1-888-758-5900 ext. XXXXX
Cc: Better Business BureauInitial Complaint
Date:08/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying desperately to cancel my contract with Brinks Home. I believe it was in May 2022 that I tried calling to cancel but, would go through automated operator and when I'd get to cancel section it would disconnect the phone call. So sent an email and got no response. So stopped auto draft at my bank but, still keep getting billed. Called today to get up with corporate office and got the run around then they hung up.Business Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/08/22) */
**** Proper
**********************************************
August 22, 2022
Re: **** Proper / Customer #XXXXXXXXX
Case #XXXXXXXX
Mr. **** *******
This letter is in response to your complaint regarding your Brinks Home account. My attempt to contact you regarding this matter has been unsuccessful. Please be advised, your account is inactive and the **** balance cleared. Therefore, please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home. We apologize for any inconvenience you may have experienced while attempting to resolve your account concerns.
If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Rickey A*****
Executive Response Team
1-888-758-5900 ext. *****
Cc: Better Business BureauInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Brinks supplied a security system for my home. After about a year it is no longer working properly and I am unable to use it. I contacted Brinks for a service technician. They would not give me a number to call, but told ne they would have a technician call me within 24-48 hours. I have gone through this three separate times, and no one has ever called me.Business Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/08/22) */
******* *****
PO Box 169
Avilla, IN XXXXX
August 22, 2022
Re: ******* ***** / Customer #XXXXXXXXX
Case #XXXXXXXX
Dear ******* *****,
Thank you for speaking with me regarding your Brinks Home account. To recap our conversation, I have escalated your concerns to our scheduling management. I will personally follow up with you once I received an appointment time. We apologize for any inconvenience this matter may have caused you.
If you have any other account concerns, I am available Monday through Friday from 7:00 a.m. to 3:30 p.m., Central Standard Time.
Sincerely,
Kaila H***
Executive Response Team
1-888-758-5900 ext. XXXXX
Cc: Better Business BureauInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Background information - we have no contract with Brinks as we originally signed a contract almost 9 years ago with Alarm.com. We have been month to month with Alarm.com for years now. Brinks purchased Alarm.com a few months ago. I called Brinks on 8/5/22 to cancel our home monitoring service. The customer retention person (Kita is her name) went on and on about all these better monthly prices that they could now offer us. She kept giving me lower monthly rates. I told her I am no longer interested in your service and want to cancel my service. I said "please cancel" six times. The girl hung up on me after I had been on the phone with her for almost 15 minutes already. My husband called a few minutes later and the second Brinks lady accused me of hanging up on Kits (100% not true). The second lady then explained to my husband that they **** send out a Docusign document to us via email. It seems that after you return the document they still charge you for an additional 30 days. Again, this was not part of our contract with Alarm.com. Brinks has the most terrible customer service I have seen in a long time.Business Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/08/22) */
****** ******
************************************* XXXXX
August 22, 2022
Re: ****** ****** / Customer #XXXXXXXXX
Case #XXXXXXXX
Dear ****** ******,
This letter is in response to your complaint we received regarding your Brinks Home account.
My attempt to contact you at the number provided has been unsuccessful. Upon reviewing your account, we found you spoke with our office on August 5, 2022, and requested the cancellation of your account. At that time, a cancel DocuSign was sent to the email provided and was returned on August 8, 2022. Therefore, the account is set to cancel effective July 7, 2022, and as a courtesy, your final pro-rated bill has been waived. We apologize for any inconvenience you may have experienced. Please accept this letter as formal confirmation that you have no further contractual or financial obligation to Brinks Home.
If you need further assistance regarding this matter, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Wyndel G******
Executive Response Team
1-888-758-5900
Cc: Better Business BureauInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/2/22 thru 8/5/22 - Multiple phone calls attempting to cancel my service - 7 different people all telling me something different and finally telling me it will take 30-60 days after they receive back a signed document from me - they claim to have emailed this document 3 times, but I have not received it. I requested a refund for the 8/2/22 automatic payment but instead they say I will probably have to pay for another month besides. The supervisor I spoke to last said this is how the process works and then hung up on me.Business Response
Date: 10/27/2022
Business Response /* (1000, 5, 2022/08/22) */
****** *********
XXXXX Cricket Ct
Grand Haven Township, MI XXXXX
August 22, 2022
Re: ****** ********* / Customer #XXXXXXXXX
Case #XXXXXXXX
Dear ****** *********,
This letter is in response to the complaint we received regarding your Brinks Home account.
Thank you for taking the time to speak with me regarding your final bill. To recap our conversation, per your Alarm Monitoring Agreement, you are required to complete a cancellation acknowledgement at least 30 days prior to the termination of services. Therefore, Brinks Home respectfully declines your refund request. Furthermore, as a courtesy Brinks Home agrees to waive your final pro-rated bill and cancel your account at the end of the current billing cycle effective August 31, 2022. Please accept this letter as formal confirmation that you have no further contractual or financial obligation to Brinks Home.
If you need further assistance regarding this matter, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Wyndel *******
Executive Response Team
X-XXX-XXX-XXXX
Cc: Better Business Bureau
Consumer Response /* (3000, 7, 2022/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested cancellation of this service on 8/2/22 and expect it to be cancelled that date. I never had a contract with brink and do not find any generosity in their offer to waive the SEPTEMBER bill! All of the calls I made to them on August were met with total rudeness, a supervisor even hanging up on me. The $60.00 I seek means a lot more to me than to them.
Business Response /* (4000, 9, 2022/09/03) */
****** *********
XXXXX ******* Ct
Grand ***** ********* ** XXXXX
September 3, 2022
Re: ****** ********* / Customer #XXXXXXXXX
Case #XXXXXXXX
Dear ****** *********,
This letter is in response to the rebuttal complaint we received regarding your Brinks Home account. We apologize for any inconvenience you may have experienced while attempting to cancel your account.
As previously stated, you are required to complete a cancellation acknowledgement at least 30 days prior to the termination of services. Therefore, Brinks Home respectfully declines your refund request. As a courtesy, Brinks Home agrees to waive your final pro-rated **** and cancel your account at the end of the current billing cycle effective August 31, 2022. Please accept this letter as formal confirmation that you have no further contractual or financial obligation to Brinks Home.
If you need further assistance regarding this matter, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Wyndel *******
Executive Response Team
X-XXX-XXX-XXXX
Cc: Better Business BureauInitial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a battery for my alarm system that I didn't request in the mail I called the company when I received the battery and told them that I didn't order a battery I was told that I could keep the battery when I called free of charge I received a bill in the mail for the battery I told them to send me a prepaid label I will send the battery back I have been calling for four weeks and have call six times every time I call I'm told that I will receive a prepaid label within 24 hour in my email . I called talked to a supervisor he told me the same and would follow up with a phone in two days to see if I received the prepaid label in email and if I didn't he would find another way to resolve this issue I never heard back from him and the charge for the battery is still on my account receiving late charges and to date I never received a prepaid label for sending the battery back to them that I never request.Business Response
Date: 10/03/2022
Business Response /* (1000, 5, 2022/08/17) */
****** ******
XXXXX ********** St
Detroit, MI XXXXX
August 17, 2022
Re: ****** ****** / Customer #XXXXXXXX
Case #XXXXXXXX
Dear ****** ******,
Thank you for speaking with me regarding your Brinks Home account. To recap our conversation, I have submitted a request to have a return label sent to the email address of record. Your account will be credited once the battery is returned as discussed. We apologize for any inconvenience this matter may have caused you.
If you have any other account concerns, I am available Monday through Friday from 7:00 a.m. to 3:30 p.m., Central Standard Time.
Sincerely,
Kaila ****
Executive Response Team
X-XXX-XXX-XXXX ext. XXXXX
Cc: Better Business BureauInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When trying to cancel Brinks home security service, given the run around on having to reply to an email that is never sent in order to cancel service. Contract has expired and I want service cancelled!!Business Response
Date: 09/27/2022
Business Response /* (1000, 6, 2022/08/15) */
******* *******
XXXXX ************************ XXXXX
August 15, 2022
Re: ******* ******* / Customer #XXXXXXXXX
Case #XXXXXXXX
Dear ******* *******,
This letter is in response to your complaint we received regarding your Brinks Home account.
My attempt to contact you at the number provided has been unsuccessful. In reviewing the account, I found you spoke with an account manager on August 2, 2022. You requested the cancellation of your account. At that time, a cancel DocuSign was sent to the email provided and was returned on August 3, 2022. Per your Alarm Monitoring Agreement, your account requires a written cancellation notice at least 60-days prior to the current renewal period.
Furthermore, our records indicate a bill balance due to August 2022's bill payment being reversed, and a return check fee being assessed. Therefore, as a courtesy, the account is set to cancel effective September 2, 2022,the return check fee has been waived and your final bill has been pro-rated. Please accept this letter as formal confirmation that you have no further contractual or financial obligation to Brinks Home after your final pro-rated bill of $66.67 is paid. For your convenience, a payment terms letter has been mailed to you with instructions on how to complete your final payment.
If you need further assistance regarding this matter, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Wyndel G******
Executive Response Team
1-888-758-5900 Ext XXXXX
Cc: Better Business BureauInitial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June of last year I called select home securities to cancel my account. To not cancel I was offered a 12 months contract to stay on at 29.99 a month. Instead I started getting charged 39.99when I called to cancel since the year was up I was told that I still have 28 weeks left, I did not read the contract, and now I'm not able to cancel unless I pay the remaining amount. I didn't not approve a 36 month contract I was told that it was for a year. I also didn't know that Brinks home security was now my home security company and not Select home Security.Business Response
Date: 09/28/2022
Business Response /* (1000, 5, 2022/08/16) */
***** ********
**************************** XXXXX
August 16, 2022
Re: ***** ******** / Customer #XXXXXXXXX
Case #XXXXXXXX
Dear ***** ********,
This letter is in response to the complaint we received regarding your Brinks Home account. My attempt to contact you regarding this matter has been unsuccessful.
In researching your account, our records failed to disclose an increase of your monthly monitoring fees. Our research did confirm an adjustment of the cost recovery surcharge which is categorically a service tax and non-negotiable. In addition, our records confirmed you agreed to a 36-month extension of your alarm monitor agreement on June 9, 2021. Please be advised your new contract end date was updated from December 1, 2021 to December 1, 2024.
Based upon our findings, Brinks Home respectfully declines your request for cancellation without penalty. Our records indicate your monthly monitoring rate is $29.99 as agreed upon on June 9, 2021. However, to resolve this matter amicably, and as a courtesy Brinks Home offers to adjust your Monthly monitoring rate to reflect $29.99 with all taxes and fees included. If you still wish to cancel, Brinks Home also offers a negotiated buyout for the remainder of your term.
If you need further assistance regarding this matter, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Hector S****
Executive Response Team
1-888-758-5900 ext. XXXXX
Cc: Better Business BureauInitial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 2010 contracted with Security Networks for our alarm system. February, 2016 it became Monitronics and we were happy to contract again as they were good. FEBRUARY 25, 2022 after receiving several emails about ** needing to take action on our alarm system because it was now Brinks, we contacted and scheduled a new contract with Brinks sales person Anthonie Tadease.Package: Home complete/w video package includes: IQ2 Panel and 5g cell unit 3 door/window sensors1motion detector 1 skybell doorbell 1 indoor camera $49.99 for 60mo $399 one time billable Not told there would be a trip fee for installation scheduled for March 16, 2022. Received ad on ******** timeline, Brinks offering a 2 months free, free installation and equipment. Contacted ************************ ************************************* and copied his supervisor ************************* *********************************** asking why we were being billed $399 when free to others. Never received an answer from him or his supervisor. Contacted again but no answer. MARCH 16, Contractor comes to install new Brinks package. Could not install all the equipment and broke our personal doorbell. Said he would come back in 1 week, March 23. Did not come. I called him. He informed us the installation had been cancelled. CALLED BRINKS - Put on hold forever with no response. Got a dial tone which means I was disconnected. This goes on several times after calls. (Meanwhile my military brother in ************** becomes ill, passes April 18. Services and burial take till May 17, 2022). MAY 5, 2022, IN AN EFFORT TO GET A RESPONSE FROM BRINKS, write message to Executive ********************* on LinkedIn. No response. Wrote letter to *************************** and supervisor. No response. 6/22/2022, RECEIVE INVOICE DATED 6/10/2022 FOR $431.92. BRINKS HAS NOT DELIVERED ON THEIR CONTRACT. 6/24/2022 at 2:16 PM CALL transferred, speak to at least 6 people some nice one rude. At 4:43 pm, no resolution. Receiving bills. No alarm monitoring reports since 3-16-2022.Business Response
Date: 08/15/2022
*************************
*****************************************************************
August 15, 2022
Re: ************************* / Customer #********
Case #********
***************************,
Thank you for speaking with me regarding your Brinks Home account. To recap our conversation, Brinks Home agrees to cancel your account upon the return of the alarm equipment received on March 16, 2022. An equipment return label will be sent the address provided. Furthermore, the billing for the equipment has been cleared and currently your account reflects a $0.00 balance. As stated during the call, your account will be credit for time out of service dating back to the March 16, 2022 and a refund processed back to the account of record. Please allow 14 to 30 business days for processing. We apologize for any inconvenience you may have experienced while attempting to resolve your account concerns.
If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., **************** Time.
Sincerely,
*************************
Executive Response Team
*************************Customer Answer
Date: 08/18/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because we have come to a win-win conclusion. Our account is cancelled and we are getting a refund for the months we have paid the monthly fee when we were not getting their service.
Thank you.Customer Answer
Date: 05/16/2023
We need closure on the settlement with Brinks ***** systems. Please let us know how to get this resolved and closed. We are still bombarded by emails and billing statements from them. We do not have an alarm system and have not had one functioning as stated in our settlement document. Thank you. ***** and ***********************Business Response
Date: 06/01/2023
*************************
****************************************************************
June 1,2023
Re: ************************* / Customer #********
Case #********
*****************************,
This letter is in response to your rebuttal correspondence regarding your Brinks Home account. Please be advised, your account is inactive and the billing eror has been corrected. Therefore, please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home. We apologize for any inconvenience you may have experienced while attempting to resolve your account concerns.
If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., **************** Time.
Sincerely,
*************************
Executive Response Team
*************************
Cc: Better Business BureauInitial Complaint
Date:07/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
. We originally had alarm service with a local company that was bought out by Brinks. In December, 2021, we were contacted by Brinks with an offer to upgrade our system and extend our contract. We were told that we would soon be contacted by a service person to come and upgrade our system. We were however not contacted, and the upgrade service never occurred. Instead, our service stopped working. Upon getting a strange notification from our security console, we contacted Brinks We were referred to a service person (after about an hour of wait time on the phone). The person talked me through several tests with his attempts to reboot the system. All failed. He then told me that Brinks had not been receiving a signal from our home for at least one week. We scheduled a home service call, with the first appointment being available one month later. So, we would be without 24 hour monitoring - which we were paying for - for yet another month. The day before the appointment, we were contacted to inform us that the appointment was cancelled. We rescheduled, with another month of waiting, only to have that appointment cancelled the day before. And a third time waited a month only to be cancelled the day before. I then tried to get help, and request a copy of our service agreement through Brinks website. And was not answered. I called and asked for help, and was promised someone would call me the early the following week. No one called. Lastly, I called Brinks customer service line, and asked for a copy of our contract/service agreement... twice. I was told it was sent (emailed) but nothing arrived either time. I stopped payment a few months ago, as we had not received the 24 Hour Monitoring that we are stilling being asked to pay. I have read many of the same comments on the BB site, and am still not sure if Brinks has a written contract/monitor agreement with us, or what it stipulates when the company does not provide service.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/08/08) */
**** *********
*** ******** **
** ******** CA XXXXX
August 8, 2022
Re: ********** ****** / Cust# XXXXXXXXX
Case# XXXXXXXX
Dear **** *********,
This letter is in response to the complaint we received regarding the cancellation of your Brinks Home account. My attempt to contact you regarding this matter has been unsuccessful.
To resolve this matter, Brinks Home has submitted your account for cancellation effective August 31,2022. My records show you agreed to a 36-month contract extension on December 22, 2020. Brinks Home also agrees to waive the **** balance and remaining months left on your extension as a courtesy. In addition, your credit profile **** be updated if reported negatively. Please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home. We apologize for any inconvenience you may have experienced while attempting to resolve your account concerns.
If you need further assistance regarding this matter, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
Sincerely,
Hector S****
Executive Response Team
X-XXX-XXX-XXXX
Cc: Better Business Bureau
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.