Business Profile

Burglar Alarm Systems

Brinks Home

Complaints

This profile includes complaints for Brinks Home's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,729 total complaints in the last 3 years.
647 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been waiting for ************ installers to call us for a reinstallation. We have been told many times on the phone that an installer will call. The installer will call within 3 days, but they never call. We have been billed for the system even though we are still waiting on the reinstall. We just truly want the reinstall done and a refund for the 3 months reimbursed. They would actually tell me the installer was on other line and they would call immediately and never called.
Business Response
Date: 06/25/2025
Reba Mcfarlin
305 Cascade Avenue
McMinnville, TN 37110
June 25, 2025
Customer #706658929
Case #23506151

Ms.
Reba Mcfarlin,

This
letter is in response to your complaint regarding your Brinks Home account. I
attempted to contact you at the phone number provided in your correspondence
but was unable to reach you.

Regarding
your request for a billing adjustment due to delays in the installation of your
alarm system, our records show that a service appointment is scheduled for
reinstallation on June 25, 2025.

Further
investigation confirms that multiple attempts have been made to contact you
regarding the scheduling of this service, starting from May 27, 2025.
Unfortunately, there were no responses to these attempts, which were confirmed
during phone calls received on June 12, 2025, and June 16, 2025.

Based
on our review of the situation, Brinks Home respectfully declines your request
for a refund.

If you have any other account concerns, I am available Monday
through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.

Sincerely,

Rickey Ashley
Executive Response Team
1-888-758-5900 ext. 70253
Initial Complaint
Date:06/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/10/2015- ****** ***** signed an alarm monitoring agreement with Brinks for monthly service. He added ********* ******* as his spouse.3/2020- ****** ***** called Brinks and a service technician came over. During the visit, ****** informed the technician he no longer wanted the service and asked the tech to remove the key panel. The technician removed the key panel on that day. Brinks continue to charge monthly for the service. The fee was for $60.84 and was charged monthly via automatic withdrawal from ****** ******* checking **********/2024- ****** ***** noted that the monthly fee continued and went to the bank to stop the automatic payments. (He was elderly, did not know how to use computers and had dementia)2/3/2025- ****** ***** died.2/18/2025- ********* ******* received a bill for a past due balance but was unaware about what it was about. She was dealing with the death of her spouse and did not notice until 4/2025.4/24/2025- My daughter called Brinks because i do not speak English. Brinks stated they were now charging me $254.48 due to not having received a payment from ****** *****. I spoke with them regarding forgiving the past due amount since I was dealing with my husbands death or even settling for smaller amount. They refused. I asked them to stop the service as well and they refused. I told them repeatedly that the They informed me Brinks would continue to charge the monthly amount until i paid the total amount due and that this wound also be reported me to the credit bureau. I told them repeatedly that my husband asked them to stop the service 3/2020 and that the technician removed the panel keypad. They stated they saw a note where the technician wrote that it was removed. But the charges continued. The stated they would contact me with a decision and have not yet contacted me. 4/25/2025- Brinks sent the copy of the original alarm monitoring agreement. 5/2025- charges have continued but no decision regarding my request.
Business Response
Date: 06/26/2025
Tell us why here..********* *******
**********************************************************************
June 26, 2025
Customer #*********
Case #********

Ms. ********* *******,

Thank you for discussing your stepfather's and mother's Brinks Home account with me. The account has been submitted for cancellation, and any remaining balance has been waived. Please note that the cancellation process may take up to 30 days to complete. This letter serves as formal confirmation that you have no further financial or contractual obligations to Brinks Home.

If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.

Sincerely,

********* ***
Executive Response Team
******************* .
Initial Complaint
Date:06/22/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brinks home security made a deal with me that I was to receive home monitoring, and the equipment fees were to be totaled into my monthly bill, and that I would pay the sum of the equipment devided into my term if 3 years.They came and installed the equipment, and even charged me for my monthly bill, with equipment fees added into it. Shortly after a month, they withdrew over $1800 from my account on a Friday. During my breaks at work I called them and informed them of this and that I needed a refund immediately, because I was never informed of a bill over $1800, never given a warning or notice, and that in fact my agreement had my equipment fees decided into my monthly payments. The *** looked into my bill and did in fact verify that the full amount withdrawn was for equipment fees, and 1 fee for when they attempted to withdraw the 1800 prior but failed, plus a travel fee for the installation tech. I also informed them it was agreed for free install as well.The *** then verified that I was in fact being charged equipment fees monthly as well.The *** reached out to there supervisor, and told me they would work to get it resolved and I would hear back from the *** with updates.Hours later I did not hear back, so I txt they text number. The *** informed me of the same thing.After work, at close to 7pm, I called again. This time they informed me that the other department closed at 5 and could not help me until Monday.I informed them that the money was not agreed to be withdrawn, and was unauthorized, and that the money was intended for my car note, as well as other loans, and without the funds I would not be able to cover the other fees I was soon to receive from other bills as well. And I informed them I feel this is not being handled in a timely manner.This occurrence has breached my trust, and as a company monitoring my entire home, trust is the most important part of the agreement. This has caused me major hardship, stress, and anxiety. And is unacceptable.
Business Response
Date: 06/24/2025

Nicolas Roper
9919 Beadle Street
Lane City, TX 77453
June 24, 2025
Customer #708040647
Case #23503313

Mr.
Nicolas Roper,

This
letter is in response to your recent complaint regarding your Brinks Home
account. My attempt to reach you at the phone number provided has been
unsuccessful.

According
to our records, you contacted the Executive Response Team on June 23, 2025, and
a return shipping label was subsequently sent to the email address on file. As
discussed during that call, Brinks Home agrees to cancel your account and
process a refund for the equipment once the alarm equipment has been returned
to the specified account.

We
apologize for any inconvenience caused during this process and appreciate your
patience.

If you have any other account concerns, I am available Monday
through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.

Sincerely,

Rickey Ashley
Executive Response Team
1-888-758-5900 ext. 70253
Customer Answer
Date: 06/24/2025
I have spoken with an executive member of the brinks team, and came to a resolution for the issue. We agreed that I would receive a partial upfront refund, for the equipment that was supposed to be financed, and that a shipping label would be sent through UPS to my residence and should arrive within 2 or 3 days. I'm responsible for returning the equipment, and after they receive the returned equipment they will issue the rest of the refund, and cancel my contract without any further charges or fees. I agree with the resolution and now awaiting the return shipping.
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute the continuation of the monitoring service on the Brinks Home Security account associated with my late mothers residence, as well as to request the cancellation of said service. My mother, passed away on February 21, 2025. Since her passing, the home has remained unoccupied, and as of March 2025, there has been no power or internet service at the property.This account was opened jointly only because Brinks required a co-signer; however, the home was solely owned by my mother from the beginning of the contract until her passing, and her name was the only one listed on the deed. She was the responsible party for the billing and maintained the account in good standing until her death.Given that my mother, the homeowner and primary responsible party, has passed away, and the property has not been in use since, I respectfully request immediate termination of the monitoring services and cancellation of any further billing. It is neither reasonable nor lawful to require continued payment for services tied to a property that is no longer active, occupied, or under the care of the deceased.Please consider this a formal dispute of any charges made to the account after February 21, 2025. I request written confirmation that the account has been closed and that no further collection activity or charges will occur.Attached, please find a copy of my mothers death certificate and proof of her ownership of the property, should you require documentation for your records.Thank you for your prompt attention to this matter. I hope to resolve this quickly and respectfully.
Business Response
Date: 06/25/2025
Creola Geddie
1513 E Commerce Ave
High
Point, NC 27260
June 25, 2025
Customer #705542256
Case #23498790

Ms. Creola Geddie,

This letter is in response to your complaint regarding the Brinks
Home Account. I attempted to contact you at the phone number provided but it
was unsuccessful. Your request relates to the cancellation of your account
following the recent passing of your mother.

As a gesture of goodwill, your account has been submitted for
cancellation. Please note that the cancellation process may take up to 30 days.
This letter serves as official notice that you have no further financial or
contractual obligations to Brinks Home.

If you have any additional questions or concerns regarding your
account, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m.,
Central Standard Time.

Sincerely,

Marquisha Ray
Executive
Response Team
888-758-5900 x21877
Customer Answer
Date: 07/02/2025
I have reviewed the business’ response and accept this
resolution.
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern the charges of $1400 The charges are Fraudulent and not legal, as I was not the person that signed for an extension of the Brinks services.The equipment was reported non-operable and requested to be removed from my home, but instead of them, removing or honoring my request to discontinue with their services , they have a signature via DocuSign from ******** ******* ( who is my ex-husband that does not reside at my home, never signed anything on behalf of me, and thats who their record show to have signed a DocuSign.They have now reported this amount to the credit bureau erroneously, that I owe this to them, and afternoon numerous harassing phone calls sometimes up to three times per day blocked their number, as I believe it is harassment by a debt collector Call you or text you repeatedly several times a day/or weekalso Misrepresent the amount of debt owed by the debtorContact you at work after you've advised not to contact you anymore Fail to send a written debt validation notice after initial reach Each of these, have occurred in the case involving Brinks Security, and I am contacting you the Attorney General to assist me in resolving this matter of fraudulent charges, that they are continuing to report to affect my credit and impact my life negatively.thank you for your assistance and your support in this matter Sincerely, ****** *******
Business Response
Date: 06/20/2025

Sandra Cordero
9831 N Turquoise Avenue
Phoenix, AZ 85020
June 20, 2025
Customer #701535106
Case #23494401

Ms.
Sandra Cordero,

This
letter is in response to your recent complaint concerning your Brinks Home
account. My attempt to contact you at the phone number provided in your
correspondence was unsuccessful.

You
requested an update to your credit profile and questioned the validity of an
alarm initiated by your ex-spouse. According to our records, the account in
question was canceled due to non-payment on August 19, 2024, and was
subsequently placed in collections. Further review confirmed the validity of
the Alarm Agreement, which was initiated on June 26, 2020. The initial contract
term was 60 months, with an end date of June 25, 2025.

Additionally,
our records show that on February 6, 2024, you contacted us to request the
cancellation of the service, citing lack of usage and stopping payments through
your financial institution. Our representative informed you that the account
was still within its contractual term, and a settlement payment of $1,402.67
would be required to cancel the service prematurely.

The
call was escalated to a supervisor, who confirmed the terms of the agreement
and advised that a fraud report should be filed with your local authorities and
forwarded to Brinks Home for review, as you alleged that you never signed the
contract. We have not received any documentation related to a fraud report or
claim. Based on our investigation, Brinks Home declines your request for an
update of your credit profile.

Please
direct any further correspondence regarding this matter to the appropriate
agency listed.

Rosenthal Morgan & Thomas
514 Earth City Expressway Suite
220
St. Louis, MO 63045
866-460-7687

Sincerely,

Rickey Ashley
Executive Response Team
1-888-758-5900 ext. 70253
Initial Complaint
Date:06/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got off the phone with Brinks Home. I was not going to do anything until I looked up other peoples complaints. I never signed up for Brinks, they bought out the company whom I originally used years ago. I have been fine with their service.We recently sold the house that I had their service in when I was told that in *************************************** for 60 more months for a rate of $36.99. I have talked to their customer service but did not agree to a 60 month extension. In addition my monthly rate is more than this. A nice person told me we could take our panel to the new house but had to buy new sensors but it was $175 and 1 year extension or I had to pay out the 60 months. I called back and was told that deal could not happen as I had to buy a new panel, new sensors and have it installed for $520 with 2 years added or buy out the contract. I complained that I am always left with owing both time and money to them. I had no choice but to buy the new setup and my monthly is now over $50! This wrong that no matter what my contract is extended and it costs me money. No other security plan locks you in like this with no way out. I will agree to a plan but I have had service for almost 10 years and this is how you treat customers by constantly adding time. I want a better solution or cancel my service please.
Business Response
Date: 06/25/2025
Mark Popovitz
5110 Arabella Circle
Blue
Ash, OH 45242
June 25, 2025
Customer #703537837
Case #23488817

Mr. Mark Popovitz,

This letter is in response to
your complaint regarding your Brinks Home account. My attempt to contact you
regarding this matter has been unsuccessful. In your complaint, you requested
the cancellation of your account and/or a new offer to suit your move. Our
records indicate that you are currently under an extended term resulting from
your request to lower your rate in May of 2023. This offer started on May 4,
2023, and is scheduled to end on May 4, 2028.

As of today, multiple offers have been
presented to you, which allow you to either bring your equipment with you at
your own risk and pay for a technician to install at your new home or to accept
a 12-month extension that will be added to your original contract period. If
you choose the extension, you will be provided with new equipment valued at
over $1,420. This offer has already been added and accepted to your account for
now and appointment schedule for June 27, 2025.

However, if you decide to
cancel your service, Brinks Home offers a discounted negotiated buyout of the
remaining terms of your alarm agreement. Currently, there are 24 months
remaining on your contract. A payment terms letter will be mailed to you for
your reference and process regarding the cancellation.

If you have any other account concerns, I am available Monday
through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.

Sincerely,

Marquisha Ray
Executive
Response Team
888-758-5900 x21877
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Brinks Home to cancel service. They fought me very hard and basically wouldn't take no for an answer when asked if I would keep their service. Finally, they said the sent me an email that never came. I called again and again didn't receive the email they told me was sent. Since I receive many other emails from them, I believe they lied to me about sending the emails and did so in a deliberate attempt to make the cancellation process difficult. Looking on line, it seems that it may be their standard operating procedure to make cancellation difficult. They then tried to force me to go through a different and cumbersome cancellation process. I told them that they had wasted enough of my time and to make a note in their file that I had told them to cancel our service and that I would dispute any further charges they attempted to make on the credit card. They have since charged our card and I have disputed the charge as I told them I would. It will be easy for them to verify that we have not used the system since terminating service and I get daily emails from them saying it's not working.
Business Response
Date: 06/23/2025
***** ********
****************************************************************
June 23, 2025
Customer #*********
Case #********

Mr. ***** ********,

This letter is in response to your complaint regarding the Brinks Home Account. My attempt to speak with you at the number provided has been unsuccessful.

Your account has been submitted for cancellation and any balance has been waived. The cancellation process can take up to 30 days. Please allow this letter to serve as notice that you have no further financial or contractual obligation to Brinks Home.

If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.

Sincerely,

********* ***
Executive Response Team
*******************
Customer Answer
Date: 06/23/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/16/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been using Brinks Home Security since 2020. In November 2021, I tried to cancel the service, but they wouldn't let me because I was still under a contract. However, they offered me a rate reduction if I signed a new 12-month contract. I **************, four years later, I tried to cancel the service again because the alarm hasn't worked for months. I was surprised to find that the contract I accepted in 2021 was for 47 months, instead of the 12 months they told me on the phone. In order to cancel the service, they're forcing me to pay $465 for the remaining months of the contract.This is clearly an abuse and an act of fraudulent information, for which I can't provide proof because they never sent me the contract when I renewed it. This company uses deceptive practices to forcefully retain customers. I would like the ******************** to intervene so I can cancel this mediocre and deceptive service, which I do not want to continue using under any circumstances.
Business Response
Date: 06/18/2025
**** ********
**************************************************************************
June 18, 2025
Customer #*********
Case #********

Mr.**** ********,

This correspondence addresses your recent complaint regarding your Brinks Home account. We have attempted to reach you at the contact number provided but were unable to do so.

In your message, you requested the cancellation of your account and expressed concerns about the validity and duration of the recent term extension.

Our review of the account records indicates a telephone call on October 27, 2021,during which you were offered the option to reduce your monthly monitoring fee.This offer includes a 47-month extension to your existing contract. Upon your agreement, the monitoring rate was lowered, and the contract end date was extended to October 23, 2026.

To address your concerns, Brinks Home has scheduled your account for cancellation effective July 18, 2025. Please consider this letter as formal confirmation that there are no further contractual or financial obligations to Brinks Home.

If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.

Sincerely,

****** ******
Executive Response Team
*************************
Customer Answer
Date: 06/18/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brinks has been unresponsive to the 17 phone calls I have made since September when our alaram was going off at all hours of the night, due to sensors that were suddenly not working. This business then sent us the wrong sensors that did not correct the problem. We were charged for them and installed them ourselves. The system still did not work correctly. We had to have a service member come out to see what the problem was. We had been sent the wrong equipment and we were charged for the service visit and equipment. Whenever I call them, they tell me I'm wrong and they can do nothing to help me. That feels wrong.
Business Response
Date: 06/18/2025

Kristin Cayo
15102 Boulder Pointe Road
Eden Prairie, MN 5537
June 18, 2025
Customer #707085908
Case #23473705

Ms.
Kristin Cayo,

This
letter is in response to your recent inquiry regarding your Brinks Home
account. I attempted to contact you at
the contact number provided but was unable to do so.

In
your communication, you expressed concerns about your alarm equipment and
disputed the billing for a technician service visit. Upon review, our records
indicate a call on May 9, 2025, during which you reported issues with your
equipment dating back to September 2024. The representative offered to dispatch
a service technician under your equipment warranty, noting a $75.00 service
fee, which you consented to. Service Job #702062168 was created, scheduled, and
completed on May 20, 2025.

Please
note that there are no charges associated with any alarm equipment in our
records.

Based
on this review, Brinks respectfully declines your request for a refund of the
service visit fee.

If you have any other account concerns, I am available Monday
through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.

Sincerely,

Rickey Ashley
Executive Response Team
1-888-758-5900 ext. 70253
Initial Complaint
Date:06/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a house that had exising brinks contract then signed up for a 2 yr contract...after 2yrs they say "they being Brinks" said I signed a 4 yr. contract which is not true. then we had issues with automatic credit card payments......credit card reimbursed me but brinks still fights for their share of a contract that they wont even send me a copy of. I cant even sign into my account online... when i call i get hung up on....if anyting they owe me money for s******* up my credit on a contract that that they cant even send me or talk about.......i paid what they say i owe...just to resolve...but they are wrong and somebody should look into it...thankyou
Business Response
Date: 06/18/2025

Kirk Elms
1416 N Texas Avenue
Springfield, MO 65802
June 18, 2025
Customer #704082650
Case #23472257

Mr.
Kirk Elms,

This
letter is in response to your complaint regarding your Brinks Home account. My
attempt to contact you at the phone number listed was unsuccessful. In your
complaint you requested corrections to your credit profile citing a conflict
regarding the terms of your alarm agreement.

In
researching this matter, our records indicate you contacted Brinks Home on July
9, 2021. During the call, you requested the takeover of the alarm service
associated with your property. The term of the Alarm Monitoring Agreement
negotiated was 48 months with a contract end date of July 8, 2025. A docusign
validating the term of the agreement was sent to the email address provided for
validation.

Further
research disclosed a call dated September 26, 2023. During the call you
requested the cancellation of your account citing lack of usage. The agent advised there were
22 months remaining in term and assisted in establishing electronic billing
because you removed your auto draft payment method.

On
April 8, 2025, the account was cancelled for non-payment and subsequently place
in collections due to non-payment and returned payments dating back to the
August of 2024 bill period.

Based
on this information, Brinks Home declines your request for an update of your
credit profile. Any further correspondence regarding this matter should be
directed the agency assigned.

Hillcrest, Davidson &
Associates L.L.C.
715 N. Glenville Dr. Suite 450
Richardson, TX 75081
866-524-9866

Sincerely,

Rickey Ashley
Executive Response Team
1-888-758-5900 ext. 70253

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Initial Complaint

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Initial Complaint

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Initial Complaint

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