Complaints

This profile includes complaints for Greyhound Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greyhound Lines, Inc.

  PO Box 660362 Dallas, TX 75266

• 

  Greyhound Lines, Inc.

  205 S. Lamar St. Dallas, TX 75202

• 

  Greyhound Lines, Inc.

  604 SE 2nd St Seminole, TX 79360-5104

• 

  Greyhound Lines, Inc.

  1 Harborside Dr Boston, MA 02128

• 

  Greyhound Lines, Inc.

  110 Storrs Ave Middlebury, VT 05753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket through greyhound for myself and my two children. We were scheduled to leave on 6/27 at 12:20am, we later found out the trip would be delayed until 5am that same morning so we spent 5hrs waiting for the ****** if that wasn't enough we arrived in ****** and due to the delay we missed our connecting bus. Greyhound then placed us in a hotel where we checked out at 11am that norning and then spent 7+ hrs at the ************* in ****** with no food or drinks. Whar hurts the most is we missed our family reunion as well as the opportunity to meet my 92 year old great grand mother. This is something we will never get back, I asked them for a refund or at least a partial refund and was denied. No compassion was given instead they stated that I still used the ticket. Not sure what they expected me to do.

  Business Response

  Date: 07/11/2025

  Thank you for taking time out of your busy schedule to share your thoughts.
  
  Greyhound Lines, Inc. is dedicated to delivering quality customer ********************** while maintaining affordable prices. We value continuous improvement, and your feedback is essential to this process.

  Regarding your concern, we regret to inform you that we cannot always provide the resolution you desire. The ticket you purchased is non-refundable, and due to ticket restrictions, we are unable to honor your request as the services were still provided.
  
  We want to assure you that your concern will be taken seriously and not overlooked. Please note that all details will be documented for appropriate action.
  
  We hope this incident won't deter you from using our services again. We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.
  
  Thank you for your interest in Greyhound Lines.
  
  
  

  Customer Answer

  Date: 07/11/2025

  I am rejecting this response because:   The response is automated or so it seems. They keep repeating the same thing with no remorse for what my children and I experienced especially the fact that I missed our family reunion as well as the opportunity to meet my 92 year old great grandmother. Their words cant fix that and yes I still used the ticket I had no other option unless they were planning to pay for plane tickets for me and my 2 kids.

  Business Response

  Date: 07/14/2025

  Thank you for reaching us back.
  

  We have received your request for a refund on your ticket. Please be advised that our records indicate that the ticket booking number 3261671104  has been reissued. Which means that the date of the ticket was already changed. Therefore, we cannot process a refund.

  Additionally, the ticket you purchased is non-refundable, and due to ticket restrictions, we are unable to honor your request as the services were still provided.
  

  We hope this incident won't deter you from using our services again. We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.
  
  Thanks for your support and understanding.

  Customer Answer

  Date: 07/15/2025

  I am rejecting this response because:   Yes theres a history of the ticket being changed. I was under the impression that would have resolved the issue and my children and so wouldnt have to be at the station in ********* waiting from midnight until 5am. Because of the lack of communication, professionalism and the lack of capability to do their job the representative had me change my ticket to the same bus the only difference is we would now have to take three additional buses so after finding that out I called to have my ticket switched back. They gave me a hard time with that and made it seem like it was my fault that the representative didnt explain all of this to me. At this point Im convinced the responses that Im receiving are auto generated because theres no way they keep repeating the same insane response. I stand on my request for a refund or partial refund based on what we encountered and the issues caused within my family, memories I can never get back gone due to this companies lack of order.

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip with Greyhound to leave on June 30, 2025. I wasn't able to take the trip because I received news of death in the family hours before the trip. I contacted Greyhound and they *** said to fill out a refund requrst form since the unexpected happen. The only contact I received was to cancel my ticket with I would of loss over 75% of the value. I asked could I use it for another day and he said that wasn't an option. I spoke to different **** about this matter and nothing has happen. I paid for a ticket that wasn't used. I want a credit or full refund because it's not right the seat was paid for but the trip didn't happen. I even paid a seat fee but I promise somebody else sat in it on my dime.

  Business Response

  Date: 07/14/2025

  Thank you for contacting our office with this matter.
  

  We truly understand your circumstances, however, in accordance to our Terms & Conditions, no refund is possible. Unless one of the two cases below applies:
  

  1. Cancellation on our side.
  
  2. Delay of more than two hours, and the passenger does not take the trip.
  
  As a goodwill gesture, we would like to extend you a Promo Code valued at $64.53. This voucher will remain valid for three months from the date of issuance and can be redeemed at any time within this period. Please note that the voucher expires after a single use. You may utilize it to purchase tickets either by calling ************** or by visiting our website at ******************************.
  
  Thank you for your interest in Greyhound Lines.
  
   
  
  

  
  

  Customer Answer

  Date: 07/14/2025

  I have reviewed the business response and accept this resolution. Thank you for considering the circumstances and I will accept the promo code. Can you email the code to me so I'm able to use it within the time frame? Thanks **********************

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2025, I boarded the 9:25 AM Greyhound bus from ******** to ************* ***************** Approximately 20 minutes into the trip, the driver announced that due to a bus malfunction, we would be returning to ********. Upon arrival, I was told a replacement bus would be arranged but that the wait time would exceed an hourspecifically, an estimated two to three hours. Given that I had an 8:30 PM flight from *** that same day, waiting for an indefinite period was not feasible. Concerned about missing my flight (which, unfortunately, I ultimately did), I opted to purchase a last-minute ticket on the next available FlixBus at 10:45 AM for $98.98. To be sure, at the station passengers were informed that we could seek a refund from Greyhound and instructed to do so online. Indeed, that same day, I submitted a refund request for my original Greyhound ticket ($49.98). Today, I received an email requesting additional order details. After providing the information, I was informed that my refund could not be processed due to the ticket being "non-refundable" and unspecified purchase termsdespite my reference to Greyhounds policy regarding involuntary cancellations. Despite repeated inquiries for clarification, I received only generic responses.Due to the bus malfunction, I experienced significant disruptions to my travel plans, including:the additional cost of a last-minute FlixBus ticket ($98.98) and a missed flight, resulting in a $600+ rebooking fee (documentation available upon request).Given that Greyhound was unable to fulfill its service commitment, I believe I am entitled to, at minimum, a refund for the original ticket. For your reference, I have attached: My original Greyhound ticket; the FlixBus ticket purchased as a replacement; and the email correspondence with Greyhound customer **********************. Please let me know should you need further documentation or detail. Thank you for your assistance.Sincerely,Dhouha Djerbi.

  Business Response

  Date: 07/16/2025

  Thank you for taking time out of your busy schedule to share your thoughts.
  

  We regret any inconvenience caused and sincerely hope for your understanding. Similar to other modes of transportation, we are occasionally subject to circumstances beyond our control. Safety remains our top priority, and we are committed to ensuring the well-being of our passengers. We apologize for any disruption to your travel plans.
  

  Rest assured that we are continuously striving to minimize delays and cancellations to the best of our ability. As a goodwill gesture, we would like to extend you a Promo Code valued at  $49.98. This voucher will remain valid for three months from the date of issuance and can be redeemed at any time within this period. Please note that the voucher expires after a single use. You may utilize it to purchase tickets either by calling ************** or by visiting our website at ******************************.
  
  Kindly reply to this email to receive your voucher code.
  
  Thank you for your interest in Greyhound Lines.

  
  

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:  Thank you for your response. Unfortunately, this does not resolve the issue at hand. I have no use for a Greyhound voucher anytime in the foreseable future and certainly not within the window specified by Greyhound. What I am requesting is a direct refund for the original ticket I purchased. Greyhound failed to deliver the service I paid for, which not only disrupted my travel plans but also resulted in additional costs that I had to bear personally due to the companys operational failures. A direct refund, not a voucher, is what I am requesting and it should be a minimum given this extremely negative experience Greyhound has created. 

  Business Response

  Date: 07/17/2025

  Thank you for sharing your concerns regarding the inconvenience you experienced while using our services. We apologize for the delay in responding to your e-mail.
  

  Regarding your refund request, be advised that a refund in the amount of $49.98 will be processed back to the purchasing account. Please allow 7 to 14 business days for processing. However, the credit can take 1 to 2 billing cycles before appearing on your statement.
  

  We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.
  

  Thank you for your interest in Greyhound Lines.

  
  

  Customer Answer

  Date: 07/18/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th my son purchased a ticket confirmation number ********** he used a company called klarna unfortunately I had to cancel his ticket due to an emergency he is in *** after a really bad car accident I understand your policy is to give a voucher but he wouldn't have canceled his ticket if he wasn't in this really bad car accident I think it's ridiculous that whether something's a policy or not my son is sitting hooked up to machines in the hospital I spoke to two representatives and they said I'm sorry that's what the policy is yeah I can understand if you just randomly decided not to want to go he physically cannot go and now he's going to be stuck paying for a ticket and I don't know what the outcome is going to happen with him he may never walk again this business is a cold hearted they don't care about their customers I understand there's a policy but when something's an emergency that cannot be controlled I don't feel that you will have a customer ********************** representative not care the second issue I had they wanted to talk to my son who cannot talk to anybody he's in a coma the not caring for a customer whether I paid for the ticket or not is ridiculous I'll make sure to tell everybody not to use your bus company because you don't care about your customers or you care about is that money and I'll say it one more time I understand there's a policy but he didn't just cancel it because he wanted to he didn't have a choice

  Business Response

  Date: 07/11/2025

  Thank you for reaching out to us and we apologize for the delayed response.
  

  Based on our records, we can see that you've cancelled your trip under booking number 3260537678.
  

  We truly understand your circumstances, however in accordance to our Terms & Conditions, once you cancel your trip, a voucher will be generated automatically and there will be a cancellation fee applied depending on the number of days remaining prior to the scheduled departure date and you can use it to book for your next travel. 

  The voucher amount of $83.12 with code REB3EVHVHHHL is valid for 1 year, transferable, redeemable several times until credit is used up and can be redeemed on our website, mobile apps and over the phone by calling **************. We would like to apologize but we are unable to honor your refund request. 
  

  We wish we could have been more positive with our response and hope that we can serve you again soon. 

  
  

  Customer Answer

  Date: 07/11/2025

  I am rejecting this response because:   my son is still in a coma from an accident a few weeks ago  so I will never accept it greyhound can care less about their customers

   

  Business Response

  Date: 07/14/2025

  Thank you for taking time out of your busy schedule to share your thoughts.
  
  Regarding your request, our records indicate that this ticket is non-refundable and has no refund value. We regret to inform you that we are unable to accommodate your request.
  
  We wish we could have been more positive with our response and hope that we can serve you again soon. 
  
  
  
  

  Customer Answer

  Date: 07/14/2025

  I am rejecting this response because:   I understand no refund policy but my child might never wake up so you can keep your responses because not my problem I disagree under emergency situations and Greyhound just don't care so don't bother me again and I will let everybody know how you treat your customers in case of emergencies

   

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ticket for a relative that is scared to fly with Greyhound. Received an email the next day saying that the booking was cancelled due to an issue of Greyhound. Submitted a request for a refund which is an option asking for banking account information. Uncomfortable with providing routing and account number since a debit card was used. The website does ask if you dont want to provide banking information. Greyhounds customer ********************** replies with giving me a thirty day voucher. I want a refund I dont use Greyhound as my choice of travel and nor do I wish to. It appears as though company has not changed since Trailways was around. Offering a voucher to make you travel with an unreliable company is unacceptable. Greyhound was aware of this issue before taking my funds and should have not allowed any tickets to be purchased through their website. They are simply taking customers money and then issuing vouchers! I will also be contacting the attorney generals office to make them aware of how they are conducting their business.I do not want a voucher from a company that failed to deliver services the first time. I see on their website they have moved pickup spots from ***** to ******** but the representative I spoke with said theyre unable to get riders to ******** so why are you still booking reservations but from another location? It makes no sense. I just want my money back and no voucher. I should not have to give you my routing and account number when I used a debit card.

  Business Response

  Date: 07/09/2025

  Thank you for contacting our office with your concerns.
  
  We received your email regarding the refund request. We verified that the refund was processed on June 25, 2025 in the amount of $87.40. Please note that our time frame is 7-14 business days. Please be advised that we are still on time frame.
  
  Thank you again for bringing these matters to our attention.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello how is everyone? I had a situation with Greyhound and through you Greyhound had gave me a proposal of a credit of $194. I've been trying desperately to use the money on Greyhound for a trip that I have scheduled October 12th coming back to ******** October 14th. However every time when I call Greyhound they say they don't know anything about the $194 and they don't see it on my account. I took it up on myself to go to the Greyhound office in ***************** at the ********************** and the young lady was really trying to help me she was very polite very professional but she says she doesn't see any $194 attached to my account. Can ******************** be so kind to book me three tickets to ************* ********** leaving on Sunday October 12th at 1225 p.m. bus going to **************************** and returning Tuesday October 14 leaving ************* and casino at 1105 a.m. arriving back to ******** at 1:40. The ticket has a 90-day guideline to book that's why I've been trying the book for the last 7 days. I have attached the the screenshot of the proposal I accepted. Would you be so kind to help me And lastly thank you Greyhound.

  Business Response

  Date: 07/11/2025

  Thank you for taking time out of your busy schedule to share your thoughts regarding our services. We sincerely apologize for the delay in responding to your e-mail.
  
  We have issued a Voucher so you can purchase a new ticket.  
  
  Voucher Code: CUSKUT3GRALNR
  
  Amount: $194.40
  
  We appreciate your business and hope that we can serve you again soon.  
  
  Thank you for your interest in Greyhound Lines.

  Customer Answer

  Date: 07/14/2025

  I have reviewed the business response and accept this resolution.    Thank you so much for taking the time to reach out. I will book in 72 hours.  

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to be on the June 13th 6:50pm bus from *******, ** (Mega Mart) to ********* Bus lines. They bus arrived closer to 8pm and left late as well. My next bus from the Bus Lines to ********, ** was supposed to leave the bus station at 9:55pm, including the hour lay over. We arrived at 10:10 and I missed my 9:55pm transfers despite the extra time provided. We were 2 hours behind schedule.I was offered a solution and to reschedule for a later bus that would leave a 2am, June 14th. That would be a 5 hour lay over. Not even an hour after confirming the changes, my 2am itinerary was canceled and rescheduled. They said i would be leaving at 7am on June 14th instead. That shift in schedule destroyed all my plans as I do not believe I will even make it there seeing as my plans had been reworked several times since arriving. I would like to request a refund because I also bought my round trip ticket as well and since I will not make in the ********, **, I would like a refund for that.I understand j got 1 leg of my trip finished but 3/4 were left to neglect and I cannot afford to risk the time nor money. I would l like more than a partial refund.

  Business Response

  Date: 07/09/2025

  Thank you for your email. We would love to assist you. Please note that to give your situation ample time and care, there are a few things we will need from you to help with the process.
  
  Order ID number:
  
  Passenger's name:
  
  Departure location and destination:
  
  Travel date:
  
  We appreciate your help and look forward to resolving your issue.

  Business Response

  Date: 07/09/2025

  Thank you for contacting our office with your concerns. We sincerely apologize for the delay in responding to your e-mail.
  

  Based on our records, we can see that you've cancelled your trip under booking number **********. Please be advised that your ticket is non-refundable and once you cancel your trip you can no longer get a refund however, a voucher will be generated automatically and there will be a cancellation fee applied depending on the number of days remaining prior to the scheduled departure date and you can use it to book for your next travel. The generated voucher is REBJT6BYYK3E in the amount of $134.98, with one year validity.

  If you have further questions or concerns, please do not hesitate to contact us again.
  
  
  
  
  

  
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** booking number is **********. Start of travel was on June 9th. I arrived in LA at ************* at 7AM on bus US0810. I stepped off the bus as the last passenger and the luggage compartment was already locked. When I spoke to another Greyhound bus driver to see if we can fund someone to call the bus driver to check for my luggage thee **** driver on the US0831 yelled at me saying that he will not speak to me after reading my ticket, but this bus driver also told me that my luggage is lost forever and I shouldn't bother looking for it!!!I have been contacting Greyhound regularly via the online lost luggage for three days with no sign of confirmation. I was told at the ************* at Greyhound that they don't have a lost and found. I contacted Greyhound via phone and all the options only lead to ticket booking. The manager Jimboi told me that there is no way to contact lost and found and that he had no other supervisor whom I can speak to. My suitcase contains prescription meds in my name and I have submitted photos of me with the lost suitcase. The contents of my suitcase not included the price of the suitcase is just over $1000, with medications and greyhound wont even let me speak to someone at lost and found. I need this matter resolved as soon as possible.

  Business Response

  Date: 07/09/2025

  Thank you for contacting our office with your concerns. We sincerely apologize for the delay responding to your email.
  
  Regarding your concern, please visit our website ***************************************************************, you can submit a lost item request and be further assisted.
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I boarded a bus (Greyhound #*****) in ************ on 6/11/2025 and a person was in my seat.I asked them to move and they refused.I found another seat and sat down.We approached ******* NC at 6:15am on 6/11/2025 and was told that we had a 45 min ********** we boarded the bus again the sa.e person was in my seat.I asked them to move and they refused again.I told the bus driver and he removed the guy off of the bus but he left his girlfriend.The girlfriend then slid in my seat and said she is not moving.The driver came back on the bus and told us both to get off.I stated that I did nothing wrong and I came to get him to resolve the problem.He ignored me was dismissive and disrespectful.I was then delayed by the staff that was told by the manager to reschedule .y ticket.She responded that I should call and schedule my own because technically it's not her job.The staff seemed to think it was funny.I was scheduled for the next bus at 12:30 am from 6:15 am.Ithink it was careless and intentional what they did and I want to be compensated for my lost time and missed events that I was scheduled to attend.I lost money and my trip was a horrible experience.Please contact me when you can about what is being done or will be done to correct the problem.Thank you sincerely Mr.**** *********

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 21, I booked a ticket to **********, **. I arrived on the bus with a red roller suitcase, a leather burgundy duffle bag and 2 other bags as part of my luggage. My luggage was left on the Flix bus in *******, ****** due to a misunderstanding of how luggage is handled. I immediately started the due process in trying to retrieve my luggage through a baggage form online. That form was unprocessable. The last name field was missing from the form preventing submission of it. When trying to call Flix customer ********************** on line and by phone, all theose numbers lead to greyhound customer **********************. Customer ********************** is so little informed nothing could be handled. I was told the form was filed for me and I would recieve a comformation email within ***** hours. I never recieved that email or any email for that fact. Ive called 4 times. To this day theres no feed back. I've tried to call the headquarters in ******* , but I don't speak German. Either way, mistakes happen but, they are supposed to be rectified. My mother's ashes is in that luggage, my sensitive information and everything else I own. Please rectify this.

  Business Response

  Date: 07/15/2025

  Thank you for contacting our office with your concerns. We sincerely apologize for the delay responding to your email.
  
  Regarding your concern, please visit our website ***************************************************************, you can submit a lost item request and be further assisted.

  We hope this incident won't deter you from using our services again. We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.