Complaints

This profile includes complaints for Freeman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Freeman has 31 locations, listed below.

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  Freeman

  14221 Dallas Pkwy # 200 Dallas, TX 75254-2942

  
• 

  Freeman

  509 Lovell Rd Knoxville, TN 37932-3216

• 

  Encore Canada

  15 - 1950 Government St Victoria, BC V8T 4N8

• 

  Encore Canada Winnipeg

  375 York Ave. Suite 210 Winnipeg, MB R3C 3J3

• 

  Freeman AV Canada

  418A 50th Street East, Bay 105 Saskatoon, SK S7K 6L7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Freeman for labor at a trade show in November and they require pre-payment, which we completed on October 5th, well in advance of the show. We reached out after the show on November 17th to get an invoice corrected and to request a statement as we believed there was a significant credit balance on the account. The invoice was corrected but a statement was unavailable as all they have are random invoices with no payment / credit information. I completed an audit of the payment sent and invoices billed out and came up with a credit balance of $12,897.02. They agreed that this was the balance they saw on the account on December 7th and requested their refunds department to issue a refund. I have now followed up multiple times and have been told the refund is in the "approval" process, but waiting over 6 weeks after their own confirmation of the overpayment for this 12K is ridiculous at this point. I asked last week for a payment status or that we would have to lodge a complaint with the BBB and still have not gotten a status report. We request immediate payment of the credit balance.

  Customer Answer

  Date: 01/20/2023

  We did receive a check, it was made out to the wrong company. However, someone did contact me and we worked through the issues and hopefully have resolved it for any future shows.
  I appreciate that they reached out and we were able to come to a solution.

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freeman solicited us for a list of supposed attendees for an upcoming Conference (SouthWest Dental Conference or SWDC). Invoice was signed and remitted to Freeman Lead Retrieval Services on 8/2/22, and a check was subsequently sent digitally on 8/10/22. We paid $750 for a list of about 4,700 dentists. reference number FLR 9495-MG-22
  
  numerous email exchanges promised us a verified email list that we wouldn't have any issue contacting, as they all supposedly confirmed being contacted by companies for products and services. we were assured before purchase that we would have no issue so long as we used a reputable emailing service, and we informed them that we would use MailChimp to which they responded would serve us well, and again without issue. however, upon uploading the list of emails, the MailChimp gave a warning that the list was flagged and that it would likely result in complaints against us. we didn't even upload the full list. when i tried to discuss this with the rep, they informed us that other clients never experienced such issue and stopped responding altogether. i believe they falsely advertised the product that they were selling, and it is unethical to deny any possibility of coming to an amicable resolution.
  

  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/09/16) */
  We appreciate your patience. We are looking into the details of this complaint and should have our formal response in the next few days.

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 26th of April, 2022, was the HD EXPO 2022we had booth #2843. The Expo was scheduled to last for three days as it terminated on 28th April, 2022.
  as the show regulations we could not carry its own goods and items from truck to booth, or from booth to its truck.Freeman offered their services to handle the items for display by carrying them from the truck to the booth at the beginning of the Expo, and similarly carry the same items from the Plaintiff's booth to the Truck at the end of the Expo. The services offered by Freeman were contracted at a premium fee of $1,000.
  
  At the end of the Expo, We packed up its goods and items that were on display in three pallets. The goods and items included four pieces of artistic created ******* Furniture, which is one-of-a-kind pieces. Each piece of ******* had real leaves and branches.
  
  We ordered a trucking company to transport the goods to our showroom. It was at this time when the truck had arrived and the Freeman only handed over ONE (1) pallet from the booth #2843. FREEMAN not only failed to deliver two pallets but the two pallets disappeared and WE was unable to locate the other two pallets. These types of furniture are of high value as they are unique and require rare technical skills to craft a single piece. The value of this items was 15,800.00 we showed the pictures of the booth with the items, we asked Freeman to search for it but never found it, they gave us a claim form to claim their insurance that we filled with them, after 2 months waiting for no good reason Freeman decided without any good reason not to pay us, they told they are not responsible for losing items after the show, evan you not allowed to be on site overnight till the truck come as you have to leave the site 8 pm this is a real crime they charge for handling our goods but not paying when they loss it

  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 7, 2022/09/16) */
  Thank you for your patience while our team reviewed and compiled the information regarding our response.
  
  When working with Freeman, customers are required to complete a specific legal document called a Material Handling Agreement (MHA) so that Freeman has the right to move items from the building on to the carriers selected by each exhibitor. The exhibitor in question did not complete an MHA (admitted in the attached email below). He left his items unsecured in the booth for two days and we found only two cases on the last day of move out in their booth space when we were doing our final sweep of the floor. Unfortunately, the other items were never located. Since Freeman had no documentation of items to be shipped out, we never had custody of the missing items which is why the claim was denied.
  If the outbound handling document had been turned in and the piece count did not match what was in the booth, we would have been able to complete a full search of the facility immediately to ensure it was not there. Since the exhibitor failed to complete the proper paperwork, we were unable to ensure that all of his booth property was transported out after the show.
  
  Please note that they have also filed the attached complaint with the state. You may see the email in question as well as the legal filing attached to this response.
  
  
  Consumer Response /* (3000, 9, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As we was exhibiting nobody had hand over to us Material Handling Agreement, We had packed all pallets at our booth. it was 3 full heavy pallets, and they closed the place at night asking all people to leave the place, a that time we arranged the trucking to pick up the items but was missing 2 full pallets
  
  
  Business Response /* (4000, 11, 2022/09/22) */
  Unfortunately the exhibitor did not complete the legally required paperwork that would have indicated to Freeman to review the shipment details in the booth. This required expectation is communicated well before the show by both the show organizer and Freeman (see attached documents available on the show management website, as well as Freeman's). Freeman also goes a **** further and reminds exhibitors who have not filled out an outbound shipping request (also known as a Material Handling Agreement) on-site. Unfortunately this process was not followed vy the customer, and the responsibility lies with the exhibitor for anything that ended up missing.
  
  
  Consumer Response /* (4200, 13, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As of the beginning they asked us to fill out a insurance claim form to pay us back the losss. after 3 months they comes with an new story.This is the facts We had packed in the booth space three big pallets, And we ordered a trucking company for pickup the goods. Anybody who goes to a show knows that we receives a booklet of over 150 pages and you can miss any page reading, But its still no excuse to loss 2 full pallets with sticker written the company name and full info phone. with booth number. as they charge us for in and out for he pallets for there care taking.
  We lost from this items the value plus we long the revenue for the next show icff in new york,we had told them we have attorney rady to file it at court, we giving them the chance to be integrity to and not to end up in court