Business Profile

Department Stores

Neiman Marcus Company

Headquarters

Complaints

This profile includes complaints for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

923 total complaints in the last 3 years.
282 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 30, 2019 I purchased a pair of "Maison Margiela Men's Replica Leather/Suede Low-Top Sneakers" from **************************. Under order: #WN14651766476. The amount paid was $201.45. After purchasing these sneakers, I put them in my closet where they remained unworn, since they were left unworn I decided to attempt to sell them on ************. After listing them with all the required photos, I was notified by poshmark customer service that the shoes were counterfeits. Listing them resulted in my account being banned, thankfully it has now been reinstated. However, I am very disappointed at the fact I was sold fake sneakers. I am filing this complaint to seek ************** well, this seems to be a trend among Neiman Marcus.****************************************************************************** Attached are screenshots of the received emails from poshmark.
Business Response
Date: 06/17/2025
BBB: COMPLAINT: #23454945
Customer: JASON REICHMAN

Dear Better Business Bureau,

Thank you for taking the time to communicate with us on behalf of our customer, Jason Reichman.

We would like to take this opportunity to offer our sincerest apologies for any disappointment that may have been caused regarding the Sneakers.

Our goal is to address our customers’ feedback, evaluate and research their concerns, and provide the best solution available.

Neiman Marcus is a luxury retailer that obtains authentic merchandise from the appropriate vendors.

The customer has been in possession of the merchandise in question for six years prior to making this claim. Since the order was placed in 2019 and in the customer’s possession for that time frame. In addition, we are unable to confirm that the merchandise in question was purchased from Neiman Marcus.
Per our Return Policy, on our website:
"Returns will gladly be accepted within 30 days of receipt, with the exception of CHANEL handbags, accessories, apparel, and shoes which are eligible for returns within 14 days of purchase. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable)."

Thank you for contacting us and allowing us to address the customer’s concern.

Sincerely,
Executive Support Specialist – Executive Offices
Neiman Marcus Direct
Business Response
Date: 06/17/2025
MBBB Case: #23466953
Customer: JO ANN WAGNER

Dear Better Business Bureau,

Thank you for contacting us on behalf of the gift recipient customer, Jo Ann Wagner.

We would like to take this opportunity to offer our sincerest apologies for any frustration that may have been caused regarding the refund gift card for merchandise that was returned as a gift.

Our goal is to address our customers’ feedback, evaluate and research their concerns, and provide the best solution available.

Our records indicate that the gift recipient’s return was processed on May 29, 2025.
The refund gift card was mailed via USPS on May 31, 2025.

The approximate time frame for the gift card to be delivered to the customer via USPS is 10-14 business days from the mail date.
Per the customer's indication. the refund gift card has been delivered.
Thank you for allowing us this opportunity to address the customer’s concern.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
ore Information...
Initial Complaint
Date:06/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Neiman Marcus,It is unacceptable that we are still waiting for a clear resolution to an issue that has now dragged on for weeks if not months. I am at a loss for how this issue has been so grossly mishandled for this long. Your lack of proactive communication is concerning as the only time we hear from your executive support office is when we email you or call and are forced to leave you a message. The replies are broad and vague with no detail or real answers to the issues and how they will be resolved.This table order was originally placed on January 4th with an estimated delivery date of March 14th due to backorder. It is now June 9th!! The table was not only delayed further but the top was delivered to a different customer and the legs delivered to us. Despite your repeated assurances that this matter was being prioritized, we are no closer to receiving the tabletop or even getting a confirmed delivery date. Your last update indicated that the tabletop was recovered on June 3rd. It is now June 9thnearly a full week laterand there is still no indication that this will arrive in time for the June 15th event we have communicated from the very beginning.This level of disorganization and lack of urgency is deeply disappointing coming from a brand of Neiman Marcus's caliber. At this point, I expect the following immediately:1.A guaranteed delivery date for the tabletop, with confirmation from the carrier in writing.2.A clear explanation of what steps are being taken to ensure this does not drag out any further.The fact this table has been paid for in full since March and we still do not have our table or a firm delivery date nor a clear path forward is very concerning.
Business Response
Date: 06/25/2025
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, Fred Assi.

Please allow us the opportunity to apologize for any frustration that may have been caused during the customer’s shopping experience with us.

Our goal is to address our customers’ feedback, evaluate and research their concern, and provide the best solution available.

We have been in direct contact with the customer and his wife to resolve the concern, and the delivery of the tabletop was completed on 6/19/25.

Thank you for bringing this to our attention and allowing us to address our customer's concern.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Neiman Marcus made up a false claim that the dress I returned was stained in order to deny me a refund. I purchased a ***** ***** mini dress from Neiman Marcus on May 3rd in a size 4. I tried the dress on, and it didnt fit. I returned the dress on May 15th. Neiman Marcus denied my return on the basis that there were stains on the dress. I asked if they could provide me proof, and they could not. They mailed the dress back to me, and it is in pristine condition. I asked if I could provide photo proof that the dress is not stained, but they would not accept any proof. I tried to speak to a supervisor but no one was ever available.
Business Response
Date: 06/17/2025
RE: Case #23439481
Customer: Hunter Grist

Dear Better Business Bureau,

Thank you for taking the time to communicate with us on behalf of our customer, Hunter Grist.

We have researched the customers' concern with the East Coast distribution center where the item was received and inspected, and we are unable to accept the item due to the visible stains that are present on the garment.

Per our posted Return Policy, Returns will gladly be accepted within 30 days of receipt, returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).

Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

We have attached pictures of the item we received and due to the foregoing, we are unable to accept the item.

Sincerely,
Executive Support Specialist – Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased ****** **** gown on 5/4. Tried it on in my home for about 30-seconds, dress was too big and color and fabric did not meet my expectations. Packaged up the dress and shipped it back for return I believe the next day. Received dress in the mail some weeks later with no explanation or note, called the store to tell them they must have sent me an extra dress and I would send it back only to find out they rejected an unworn, unused dress with tags attached for return. I wrote the attached note to them and just received notice today that ***** was sending me a package from Neiman Marcus which is the dress (again). I called the store and was advised the dress was rejected a second time and received the attached email when I asked for something in writing to use to submit this claim. There is absolutely no reason this dress should have been rejected for return.
Business Response
Date: 06/20/2025
BBB: COMPLAINT: #23437115
Customer: JOYCE LYONS

Dear Better Business Bureau,

Thank you for taking the time to communicate with us on behalf of our customer, Joyce Lyons.

We would like to take this opportunity to offer our sincerest apologies for any disappointment that may have been caused regarding credit for the return of the customer’s order.

Our goal is to address our customers’ feedback, evaluate and research their concerns, and provide the best solution available.

We will accept the return of the merchandise, in this instance.

We have contacted the customer directly to advise of our decision and provided a FedEx label via email for the customer to return the item.

We are in receipt of the merchandise. Credit in full has been issued to the original form of payment (VISA) on the order. The posting of the credit to the customer’s account is contingent upon the policies of the customer’s bank.

Thank you for contacting us and allowing us to address the customer’s concern.

Sincerely,
Executive Support Specialist – Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 10, 2025 I purchased a dress through their website, order number WN00007943747, ************************** for $723.00. Upon receipt on May ******* I noticed a tear in the chiffon sleeve. On May 17, 2025 I initiated a return using the supplied **** label at our local ********* store. It was returned in the exact condition it was sent to me with all the tags in the original packaging after not being worn. On June 12, 2025 I received the dress back. I called a customer service representative and had a 25 minute call where I sent pictures of the tear and the condition of the dress, which is in perfect condition except for the sleeve. They claimed the dress was worn dirty and unsaleable. I followed up with an email to another customer service representative who also rejected my claim. This refusal violates Neiman Marcuss policy that allows returns of damaged items within 30 days. I returned it within one day of receipt. They provided me with no proof and never communicated with me about the supposed damage. Im seeking a full refund of $723.00 for the dress.
Business Response
Date: 06/10/2025
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our
customer, **** *******.

We are terribly sorry for any frustration that may have resulted from
Ms. ********* recent shopping experience.

At Neiman Marcus, we respect and value every customer. Because your
trust is important to us; we want you to be completely happy with
every purchase.

We have reviewed the customer's concern and we will accept the return
of the merchandise from order # WN00007943747. We are terribly sorry
for any disappointment that may have resulted.
We are requesting a return label to be sent to the customer to the email
address that was provided on the order.

Thank you for bringing this to our attention and allowing us to address
the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Business Response
Date: 06/10/2025
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our
customer, **** *******.

We are terribly sorry for any frustration that may have resulted from
Ms. ********* recent shopping experience.

At Neiman Marcus, we respect and value every customer. Because your
trust is important to us; we want you to be completely happy with
every purchase.

We have reviewed the customer's concern and we will accept the return
of the merchandise from order # WN00007943747. We are terribly sorry
for any disappointment that may have resulted.
We are requesting a return label to be sent to the customer to the email
address that was provided on the order.

Thank you for bringing this to our attention and allowing us to address
the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Business Response
Date: 06/10/2025
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our
customer, **** *******.

We are terribly sorry for any frustration that may have resulted from
Ms. ********* recent shopping experience.

At Neiman Marcus, we respect and value every customer. Because your
trust is important to us; we want you to be completely happy with
every purchase.

We have reviewed the customer's concern and we will accept the return
of the merchandise from order # WN00007943747. We are terribly sorry
for any disappointment that may have resulted.
We are requesting a return label to be sent to the customer to the email
address that was provided on the order.

Thank you for bringing this to our attention and allowing us to address
the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 06/10/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a pair of ********* ********* sandals (Order #WN00007876858) purchased from Neiman Marcus on April 30, 2025, for $795.00. The tracking indicates the item was delivered to my front door on Saturday, May 3. However, the package was stolen before I could retrieve it.I acted promptly by checking with neighbors and inspecting the area in case it had been misplaced. Unfortunately, the shoes were not found. I then contacted Neiman Marcus to request either a refund or a replacement. Despite my clear explanation, they refused to help and issued a denial, simply stating that the item was marked as delivered. They further advised me to choose a safer delivery location in the future, which I found dismissive and inappropriate under the circumstances.I have taken responsible steps on my end. I attempted to file a police report in person but was unable to due to construction at the station. I then arranged for a police officer to come to my home to take the report, which is currently in progress. I am prepared to provide the report once it is completed.Neiman Marcuss refusal to assist is unacceptable, especially given that I never received the item and have gone above and beyond to resolve the situation. I am respectfully requesting a full refund or a replacement pair of shoes. If this cannot be resolved amicably, I intend to pursue all available channels to ensure ********************** Information:******* ****** Phone: ************** Email: ***************************** Thank you for your time and attention to this matter.
Business Response
Date: 06/20/2025
Dear Better Business Bureau,

Thank you for taking the time to communicate to us the concern raised by our customer.

Our goal is to address our customers' feedback, to evaluate and research their concerns,
and to provide the best solution available or an explanation of what occurred.

Please accept our sincerest apologies for any disappointment that may have resulted with
the customer's experience with the delivery of her order.

The package was delivered on Saturday, 5/3/25 with a photo of the delivery at the customer's
doorstep. However, as an exception on this occasion, we are accepting the claim. A credit in
the amount of $ 795.00 has been issued on the order.

Since the customer used Affirm, they would need to contact Affirm directly to discuss the
modification of their loan. Neiman Marcus has no visibility into Affirms systems. The customer
can contact Affirm at helpcenter.affirm.com or 1-855-423-3729.

Thank you for bringing this to our attention and allowing us to address this concern.

Sincerely,
Executive Support Office - Neiman Marcus Direct
Customer Answer
Date: 06/25/2025
I have reviewed the business’ response and accept this
resolution.
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some pairs of Chanel shoes, I was attempting multiple times to place the order through their payment link system, which is always faulty. It didnt work so I went in the store and I shipped the items to a friend of mine. My card went through and a few days later the shipment was denied by the shipper. I was told Im not allowed to buy Chanel shoes from Neiman Marcus again. No explanation whatsoever. So I complained to the manager and the associate that helped me out. Mind you that, I had asked the associate whether it was okay that I was buying these three pairs of shoes that were the same. She said she got approval from her manager to do so. I then am told I am flagged with no explanation, no warning and no forgiveness. I complain again and again and Im given a call by security advisor at the store. She said it was the address that was flagged for trying to purchase so many shoes because of all the denied links. First off I believe it was flagged because of all the attempted payment links that didnt go through by myself and my friend. Second of all, we were given no warning whatsoever beforehand, not by phone and definitely not in person. We were given no second chance to fix this nor were we given a solution. Rather, I was humiliated, my time and my familys time was wasted. I had left my two toddlers with family so I can go out of my way to purchase these items. I had spent my time, money and energy. Not only that, they couldnt refund me and now I am having to deal with a credit card dispute. The corporate advisor was so rude and simply emailed me unfortunately you and your relatives are now unable to purchase Chanel shoes from Neiman. I spend so much time and money shopping at Neiman, I also work in the shopping field and direct so many customers to shop at **********************. I connect them with sales associates or send them links to shop via the website. I am beyond disappointed and humiliated to be honest. I was given zero respect or empathy.
Business Response
Date: 06/12/2025
BBB Case # ********
***** Bitmouni

Dear Better Business Bureau,
During our recent review of our records, there have been concerns regarding orders placed with Neiman Marcus Direct and/or Bergdorf Goodman Direct.

To better meet the expectations of our customers, manage inventory levels, and to protect many of the name brands of the Companys vendors and the Companys reputation, it is the Companys policy to limit quantities and sale prices of certain products sold to any individual or an associated group(s). It is also the Companys policy to refuse to sell products to individuals when their purchasing behavior indicates resell and/or redistribution or reshipping of the Companys merchandise within the **** or to overseas destinations.

As additional problems have occurred despite all precautions, we find it necessary to stop all transactions. Given our inability to serve you adequately, we believe it is in our mutual best interest to terminate our business relationship. Therefore, it will not be possible for us to accept any future orders or returns.
While we regret any disappointment that may result, we trust that you understand our position in this matter.

Sincerely,
Neiman Marcus Corporate Offices
Neiman Marcus Direct

Customer Answer
Date: 06/12/2025
I am rejecting this response because you claim that precautions have been taken. This is 100% incorrect as there has been no precaution, direction or warning given to me. Therefore, this is an invalid statement. Like I said before, other stores and boutiques always give adequate direction, your store not only did not - but I even specifically asked beforehand if purchasing this many pairs was okay, and I was given validation. Then, I was humiliated repeatedly and ignored by the associate, manager and corporate. I am still not even given any appropriate apology. Neiman Marcus should direct ALL its employees to be transparent and know rules and limitations. Instead of teaching them to sell no matter what, teach them to build good customer relationships as all other department stores and boutiques do. I not only never wish to purchase from any Neiman Marcus but I will make sure that all my friends in *************, ********** - will know to avoid Neiman and spend their money elsewhere.
Business Response
Date: 06/13/2025
BBB Case # ********
***** Bitmouni

Dear Better Business Bureau,

During our recent review of our records, there have been concerns regarding orders placed with Neiman Marcus Direct and/or Bergdorf Goodman Direct.

To better meet the expectations of our customers, manage inventory levels, and to protect many of the name brands of the Companys vendors and the Companys reputation, it is the Companys policy to limit quantities and sale prices of certain products sold to any individual or an associated group(s). It is also the Companys policy to refuse to sell products to individuals when their purchasing behavior indicates resell and/or redistribution or reshipping of the Companys merchandise within the **** or to overseas destinations.

After collaborating with our ************************************* we find it necessary to stop all transactions. Given our inability to serve you adequately, we believe it is in our mutual best interest to terminate our business relationship. Therefore, it will not be possible for us to accept any future orders or returns.

While we regret any disappointment that may result, we trust that you understand our position in this matter.
Our position has not wavered since the last rebuttal.
Please close this case.

Sincerely,
Neiman Marcus Corporate Offices
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a qualifying purchase from Neiman Marcus and was promised a gift card as a promotional reward. However, the gift card was not delivered promptlyit took approximately 6 weeks before I finally received it via email.More importantly, the gift card email did not clearly state that the card would expire in just three months. Given the long delay in delivery and the lack of any reminder or clear expiration notice, it was very easy to miss the narrow redemption window. I believe this constitutes poor customer service and an unfair practice, as customers should be given a reasonable timeframe to use a promotional giftespecially one that was delayed by the retailer.This experience left me feeling misled and disappointed. I request that Neiman Marcus reissue the expired gift card or offer an alternative resolution, as I believe I was not given a fair opportunity to redeem the promotion under reasonable terms.Desired Outcome: Reissue of the expired gift card, or equivalent store credit for the promised amount Thank you for your attention to this matter.
Business Response
Date: 06/13/2025
Re: BBB Case # ********
Customer: QIAOYI NIE

Dear **********************,

Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.

It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

This concern has been resolved.  A replacement promotional gift card has been sent to the customers email address on 6/9/25.

The customer has been contacted ************************ via email to provide the information.
Thank you for allowing us to address the customers concern.

Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 06/13/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/05/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package arrived at the wrong door, they did not deliver it to my door. They delivered to a different door on my floor. Arrived without the perfume in the box.Arrived tampered with and only the Nuts in the box, no perfume.
Business Response
Date: 06/18/2025
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ******* ******.

Please allow us the opportunity to apologize for any frustration that may have been caused during the customers shopping experience with us.

Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.

Mr. ******** claim was reviewed and approved. The refund for the missing item was processed today and we ask that our customer allow 3-5 business days (excluding holidays) to see the refund back to the original form of payment.

The time it takes for the funds to become available depends on the policies of the financial institution.

Thank you for bringing this to our attention and allowing us to address our customer's concern.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus
Customer Answer
Date: 06/18/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered bag from Neiman marcus and package arrived via ****** When I opened it I found it empty. I tried contacting neiman marcus but they are outright denying it.Order number: STA000000001152257 ***** tracking: ************ here's the video of me opening the package ***********************************************************
Business Response
Date: 06/17/2025
BBB Complaint
Re: Case # 23408804
Customer: Amit Bathla

Dear Better Business Bureau,

Thank you for taking the time to communicate with us on behalf of our customer Amit Bathla.

We are sorry for any disappointment that may have been a result of Ms. Bathla’s recent shopping experience.

After thoroughly reviewing Ms. Bathla’s concern, a credit in the amount of $1,366.09 was issued to Ms. Bathla’s American Express account on June 06, 2025. The time it takes for the credit to post will vary based on Ms. Bathla’s financial institution.

Thank you for allowing us the opportunity to address our customers’ concerns.

Sincerely,
Executive Support Office – Neiman Marcus

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Neiman Marcus Company is BBB Accredited.