Business Profile

Department Stores

Neiman Marcus Company

Headquarters

Complaints

This profile includes complaints for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

926 total complaints in the last 3 years.
290 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 8, 2022 I ordered a pair of jeans. They cost about $210 with tax. I have worn them on occasion for about 6 months. I have washed them a few times. I just washed them and they fell apart in the wash. The button has come off and cannot be repaired. I don't think a pair of pants that cost $200 should be unwearable after six months. This product was clearly defective and should be returned and my money refunded. I don't care if the return policy is 30 days. It isn't that i don't like them. They didn't arrive damaged and I missed the return window. They are a defective item. I've never had a product so expensive that was such poor quality and I guess I"m just used to dealing with high quality products, people, and customer service like Nordstrom, which is probably now the only company I will buy from.
Business Response
Date: 12/08/2022
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ***************************************.

We are terribly sorry for any frustration that *** have resulted from ****************************** recent shopping experience.

At Neiman Marcus, we respect and value every customer. Because the customer's trust is important to us; and we want them to be completely happy with every purchase.

Returns are accepted within 30 days of receipt. As an exception on this occasion, we will accept the return of the merchandise.

We are requesting a return label to be sent to the customer to the email address that was provided on the order.

Thank you for bringing this to our attention and allowing us to address the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Initial Complaint
Date:11/21/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase with Bergdorf Goodman on 10/1/22, order #WB5478660148, totaling $1,450. My order was shipped and delivered to me. During checkout, I added the promotion, "MENSGC". This was an active promotion at the time, entitling me to a gift card reward after spending a certain amount. My purchase came out to over $1,000 USD. Thus, the corresponding GC should have been $225. I have not received the gift card in the allotted time frame, which according to the offer was 8 weeks. The only reason I made the purchase at the time was because of this promotion. Instead, I have not received the gift card, and attempts to contact Bergdorf Goodman have been unsuccessful.
Business Response
Date: 11/28/2022
Dear Better Business Bureau,

Thank you for taking the time to communicate to us the concern raised by our customer, *********************.

Our goal is to address our customer's feedback, to evaluate and research their concern, and to provide the best solution available or an explanation of what occurred.

Please accept our sincerest apologies for any disappointment that *** have resulted with the ****** Gift Card Event and the customer's recent order.

The gift card was sent to the email address the customer provided during order placement on 11/08/22. The customer *** want to check her spam inbox. We recommend customers add do-not-******************* to their contact list.

Thank you for allowing us to address the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 11/30/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Complaint
Date:11/20/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** advertised promo code THANKFUL on the ** app on 11.20.22. I applied the code at the *** on the app. The code was rejected. I got on a chat and was informed the code was not valid w/ my purchase. I asked where are the exclusions on the advertisement. I was informed by the ** chat rep to call customer service. I spoke with a Manager who informed me all I need to do is make a purchase of $200 or more and that the promo would apply on the purchase. I went into the app and added a total above the $200 plus. The promo was still not effective. I called back and spoke with a supervisor by the name of *******, The call got disconnected. I called back and asked to speak with a manager and was transferred to a woman by the name of *****. She was also not able to explain the promo and provide me the reason why there was no details on what applies to the promo and what does not..She told me that they were never informed promo's or any updates about advertisements on thieve web page or applications.
Business Response
Date: 12/05/2022
RE: Ref # ********
Customer: *******************

Dear **********************,

Thank you for taking the time to communicate with us on behalf of our customer, *******************.

Please allow us this opportunity to apologize for any frustration experienced regarding the application of our money-off promotional offer to the customer's order.

Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available.

Per our records, the price of the item on the order was manually reduced by the qualifying amount ($40) for this promotion.

Thank you for allowing us to address the customer's concern.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 12/06/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response as given.

Thank you very much for your time.
Initial Complaint
Date:11/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I tried placing an order months ago and was told that I can only place an order for pickup and not delivery. Due to security reasons from an unauthorized charge that was made. However, I should not be responsible for circumstances that are/were out of my control. It's also inconvenient having to place an order online for pickup, and having to go out of my way to pick it up. I would kindly appreciate if I could have the restriction removed so I can start placing orders to be shipped to me. Thank you
Business Response
Date: 12/06/2022
BBB Complaint

Re: Case # ********

Customer: ***************************

Dear Better Business Bureau,

Thank you for contacting us on behalf of our customer, ***************************.

Our goal is to address our customers' feedback, to evaluate and research their concerns and to provide the best solution available or an explanation of what occurred.

As a protection measure in the interest of our customers' credit card security, our company requires verification for all credit cards with their issuing bank.

After reviewing ******************** request, it has been determined that future online orders will need to be shipped to the billing address with a signature requirement.

Thank you for allowing us to address our customer's concern.

We consider the matter to be closed.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 12/07/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer Answer
Date: 12/21/2022
This is inference to Neiman Marcus canceling my recent orders and my address being added to their blacklist. I have contacted customer service through phone and was told the reason for the cancellations was due to my address being blocked from placing any orders online being shipped to my address. Which means I can only order for "store pickup". This issue is also due to an unauthorized transaction that was made sometime last year (2021). However, I was told that this issue was fixed after contacting the Better Business Bureau back in October of this year. The issue was never fixed and I still cannot place orders online!! This is very inconvenient and it is now December 20th, 5 days before Christmas. After multiple orders being placed (than being cancelled), contacting customer service and getting the runaround for the last few days has caused me a great amount of time. I could have placed the order elsewhere if I had known I would be experiencing problems with placing an order. Not to mention, if someone in my household wanted to place an order on Neiman Marcus website under my address, it'll be impossible. In addition, I do not have a Neiman Marcus near me and even if I did the items in my cart are not eligible for pickup. Very unacceptable, very inconvenient and extremely time consuming! I would appreciate the help with getting this resolved. Thank you!
Customer Answer
Date: 12/23/2022
This is in reference to my last few cancelled orders. I have contacted customer service through phone and was told the reason for the cancellations was due to my address being blocked from placing any orders online being shipped to my address. Which means I can only order for "store pickup". This issue is also due to an unauthorized transaction that was made sometime last year (2021). However, I was told that this issue was fixed after contacting the Better Business Bureau back in October of this year. This is very inconvenient and it is now December 20th, 3 days before Christmas. After multiple orders being placed (than being cancelled), contacting customer service and getting the runaround for the last few days has caused me a great amount of time. I could have placed the order elsewhere if I had known I would be experiencing problems with placing an order. Not to mention, if someone in my household wanted to place an order on Neiman Marcus website under my address, it'll be impossible. In addition, I do not have a Neiman Marcus near me and even if I did the items in my cart are not eligible for pickup. Very unacceptable, very inconvenient and extremely time consuming! I would appreciate the help with getting this resolved. Thanks!

Business Response
Date: 12/27/2022
BBB Complaint

Re: Case # ********

Customer: ***************************

Dear Better Business Bureau,

Thank you for contacting us on behalf of our customer, ****************************

Our goal is to address our customers' feedback, to evaluate and research their concerns and to provide the best solution available or an explanation of what occurred.

As a protection measure in the interest of our customers' credit card security, our company requires verification for all credit cards with their issuing bank.

**************** had been previously advised that all new orders were to be shipped to the same address as her billing address to avoid cancellation.
We have contacted our credit authorization team to advise of our previous agreement and future orders should no longer be cancelled.

Thank you for allowing us to address our customer's concern.

We consider the matter to be closed.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 02/09/2023
***Document Attached***
Hello, this is in concerning yet another cancelled order (WN21453457175). Back in 2022 I was told that this issue was resolved. However, after placing my order for about the 10th time my order was yet cancelled again!! This has been a continuously ongoing issue I've been having with Neiman Marcus since last year. I'd like this issue resolved and no, this issue has absolutely nothing to do with my bank nor the form of payment I used. Also, I have verified my information, therefore, that isn't the issue as well. This issue is reflecting on Neiman Marcus side!
See Attachment/File: 48733F8E-FDE2-40BF-928E-0111AA507438.jpeg
Initial Complaint
Date:11/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding the refund of my order WB5384923677; this order was returned to Bergdorf almost three months ago, and I still haven't received the full amount of refund till this date, completely ridiculous! During this 3 month time, I have tried both emailing and calling at least five times with the customer service - till this date, I have only received a small portion of refund via Paypal; the rest of the $400 + refund was never sent to me! The last time I contacted customer service, I was told that the only way would be to send me a check (which they claimed was sent before twice, and I never received any of them! Customer service representative also confirmed that the checks were never cashed out either) It's very hard for me to believe that such a reputed store can only offer such a slow refund method.I am asking to please refund me the full amount AS SOON AS POSSIBLE; I have never had any store be sooo late on refund after so much communication with customer service. I don't want a check back; I want a paypal refund, a store credit..etc whatever comes the fastest! Three months of refund time with no end goal is pointless. Really hope that this last communication here resolves the ridiculous situation
Business Response
Date: 11/28/2022
Dear Better Business Bureau,

Thank you for taking the time to communicate to us the concern raised by
our customer, Xue ****.

Our goal is to address our customer's feedback, to evaluate and research
their concern, and to provide the best solution available or an explanation
of what occurred.

Please accept our sincerest apologies for any disappointment that *** have resulted with the customer's shopping experience.

A refund check in the amount of $ ****** was sent to the following address.
The check was sent via ************* ************** around 10/18/22. If the
customer has not received the check, we will research her concern.

***************
****************************************************. 35E
********, **. 10001

Thank you for bringing this to our attention. We hope to have an opportunity
to serve ******************** better in the future.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 11/29/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,

Thanks for the response back. I am not sure why the check was sent to my old address (***********)? Especially when the order was placed with my new address(*************************************************************)....I have even contacted the customer service many times before, and was told confidently that the address where the check is going was correct; but here we are again...Why can't such a simple matter be handled correctly by any of the associates??!! This is so ridiculous.

Can you please refund me back the amount as soon as possible? Either gift card, paypal is fine.. Whichever is quick. Please just void the check - you can check to see the two checks were never cashed out. How could they be cashed out if they were sent to the wrong address??? This refund issue has been over three months, and I have never had a refund process that has been so badly handled in my entire shopping experience. I have shopped at BG many times and don't deserve this treatment. Please provide a satisfying solution to my solution.
Business Response
Date: 12/07/2022
Dear Better Business Bureau,

Thank you for providing the response from *** ****.

We are unable to credit the Paypal account because the $ ****** was not charged to this account. We are requesting if a gift card can be sent. If not, we are requesting a new refund check sent to
the customer's new address they provided.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 12/08/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
If the gift card cannot be sent electronically; please send the check to the address that I provided above: *************************************************************

This is also the address that I placed the order with, and I have checked with multiple customer service representatives before and they all confirmed that the previous check went to the right address...Unbelievable to find out that they went to the wrong address still! Please have the check sent out to my new address ASAP since this refund process has been dragging for over 3 months. Running out of patience here. I would think some additional compensation is reasonable here.
Business Response
Date: 12/14/2022
Dear Better Business Bureau,

Thank you for providing the response from *** ****.

A refund gift card will be sent to the customer's email address that she provided. Please allow 3-5 business days to receive.

Sincerely,
Executive **************** Neiman Marcus Direct
Initial Complaint
Date:11/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
All the items in the picture were purchased online from Neiman Marcus. They were picked up to be delivered on November 9th. The carrier is Need it Now. One Item said it was delivered but I never received the item. They said it was delivered to my door. I live in an apartment complex that is secured. You can't get with out a key. We also have secured package lockers and the package was never put in the lockers. The other items never arrived. I reached out to the carrier several times with no response. I spoke with Neiman Marcus customer service 4 times and they can not tell me where my packages are or provide a solution. It was supposed to be 3-5 day shipping it has been 12 days and my packages can not be located by Neiman marcus. These items where bday presents. I had to go out and purchase new items for the presents and still havenot recieved my refund from Neiman Marcus. The items still say shipped and no resolution has come from Neiman Marcus.
Business Response
Date: 11/22/2022
RE: Ref # ********
Customer: *******************************

Dear **********************,

Thank you for taking the time to communicate with us on behalf of our customer, *********************************.

Please allow us this opportunity to apologize for any frustration experienced regarding the delivery of the customer's order.

Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available.

Credit in full has been issued to the original form of payment (AFFIRM) on the order as of November 20, 2022. The customer will need to contact AFFIRM at ************ or via ***************************, regarding the credit issued.

Thank you for allowing us to address the customer's concern.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:11/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered item from bergdorf today and i got assistance from a rep. I had a welcoming code for email sign up the code is for 15% off. The code is BGWELC-4VQ6-2R55BH THE REP SAID IT WOULD WORK ON ANY ITEM. i TOLD HER IT WAS NOT WORKING FOR MY ORDER THAT IS WHY i called to get help. she said i could go ahead and place the item myself and she would take the 15% off manually after i gave her my order #. After placing order i gave her my order # of WB5574145960 she said she would refund 15% discount that would be applied to my credit card. I was on the phone for 40 min and she kept putting me on hold. after about 40 min had lapsed she said she could not apply discount with no explanation. she initially told me she could do it on any order manually then turn around and say u can't with no other compensation. I wasted my time and told her i ordered the item in expectation that it was an extra 15% off like she told me. she is giving customers false info apparently which is deceptive and unfair. i would like my 15% refund applied to my credit card. my total spent is uploaded.
Business Response
Date: 12/07/2022
RE: Case # ********
Customer: ***********************

Dear **********************,

Thank you for taking the time to communicate with us on behalf of our customer, ************************

The customer has contacted our care center to provide feedback regarding her concerns. We have researched, addressed, and shared our findings directly with the customer.

The customer returned the item and credit has been issued.

We consider this to be a closed matter.

Regards,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 12/08/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
not closed if you are not honoring what you tell your customers and keep your word. that is bad business practices.
Business Response
Date: 12/09/2022
RE: Case # ********
Customer: ***********************

Dear **********************,

Thank you for taking the time to communicate with us on behalf of our customer, ************************

The customer has contacted our care center to provide feedback regarding her concerns. We have researched, addressed, and shared our findings directly with the customer.

The customer returned the item and credit has been issued.

We consider this to be a closed matter.

Regards,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 12/12/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
it is the same initial response. you should not provide false info to customers and retract it. that is bad business practices. you should honor what you tell your customers. they will be more apt to be loyal. i will never shop here again if nothing is done to correct the falsehood info i was given. nothing was shared directly with me. the findings were here on this page so stop lying. not even an apology. disgrace.
Initial Complaint
Date:11/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a suit from NM in 2021. I was suppose to get a $150.00 voucher for the purchase I made. This voucher was to be mailed to me 6-8 weeks after my purchase. I have yet to get it.
I called the store in Fashion Valley, where I made the purchase, and was told to wait a little longer. I called the sales person, and also called the store manager, but to no avail.
I also contacted the main office. I have yet to hear from anyone.
I called the sales person, in town, again and he told me that there was no voucher due to me.
Business Response
Date: 01/25/2023
Business Response /* (1000, 5, 2022/12/01) */
RE: Case # XXXXXXXX
Customer: ****** *****

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ****** *****.

Please allow us this opportunity to apologize for any inconvenience experienced.

Our goal is to address our customers' feedback, evaluate and research their concerns, and provide the best solution available.

The customer expected to receive a $150 voucher for a suit he purchased in 2021. He reported that he never received it. We are collaborating with the location where he purchased the suit to reach the best possible resolution.

Sincerely,

Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:11/15/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ************** earphones on Sep 23 (Order WN20621502156) with the page stating "Will be shipped no later than Sep 25", and the email saying it is "expected to arrive by Oct 4" but have still not received them until today, almost 2 full months after I have paid for the product. I called Neiman Marcus on Oct ***************************************************************************** stock, they then changed my order status to "delayed". On Nov 4, I received another email saying that my order will now be delivered on Nov 9, and when I checked the website it says the product was in stock and can be delivered "as soon as tomorrow". I assumed that they had just restocked the product at this point. However the revised arrival date of Nov 9 passed and the tracking still says it is "in process" without having shipped. I tried calling after that and the response was the same that they don't have the product in stock, even though I had an email saying that they did, and their online site said that it was available. The representative said they had sent a note to the vendor but there has been no response or follow up since. Additionally, as of this current moment on Nov 15, their website still allows you to purchase the product and it even says that you would be able to receive it in "3-5 Days". What I find confusing is that this is not a new product at all, and is readily available at multiple stores such as Amazon, BestBuy, and **************'s website itself. I understand that Neiman Marcus supposedly works with a "vendor" for this particular product, but it should be their responsibility to uphold purchases on their own website and hold vendors accountable. As of right now I am still waiting for my order, and I hope that any Neiman Marcus representative reading this would be able to make this order right, perhaps by making sure the vendor ships the product under their direct supervision or sourcing the product from elsewhere and fulfilling the order.
Customer Answer
Date: 11/30/2022
***Document Attached***
It has been 2 weeks since I filed my initial complaint, and I have not received a response from Neiman Marcus. It is now 2 months and 8 days since I initially placed my order, thats a total of 69 days! Here is what has happened since my initial complaint:

Nov 15 - Filed BBB complaint.

Nov 15 - I received an email saying my order was updated, when I checked it my order was cancelled by Neiman and and a new one was placed for the same item estimated arrival for Nov 21.

Nov 18 - An email arrived saying my order was pushed back to Nov 22 arrival date.

Nov 20 - I saw on the Neiman Marcus product page for the product *************** EX Earphones) that there was "Only 2 left" in stock.

Nov 21 - Another email arrived saying my order was pushed back to Nov 24.

Nov 25 - The product page still said "Only 2 left" and I no longer received any email updates. I messaged the customer service chat and asked them why it hasn't shipped when I received multiple assurances it would and their own website said they had it in stock. The ** representative said that the current estimated delivery is Nov 28. Then an hour after they removed "Only 2 left" from their product page.

Nov 30 - Neiman Marcus has officially failed to reply to the first notice BBB complaint. I messaged customer service again asking to make sure my order is shipped and they said that the warehouse information has an estimated arrival of Dec 3.

I am not confident that Neiman Marcus is capable of sticking to the Dec 3rd date since they have proven time and again to be unable to fulfill their promises and ship the item I already paid for over 2 months ago! What is ridiculous is that throughout this entire time, Amazon, Best Buy, and ************** has had the product in stock. Amazon even has FREE SAME DAY SHIPPING! It does not matter that Neiman relies on a "vendor", because I trusted and purchased the product from Neiman Marcus, not a random "vendor". The fact that the Neiman Marcus website stated it was in stock and able to ship 2 different times since my initial order shows that either Neiman Marcus or this supposed "vendor" is using deceptive marketing to lure people to ordering products, and just not fulfilling them!

Since it has become obvious that Neiman Marcus is unable to fulfill my order, here are 3 solutions that I propose so that this issue can be resolved in order of my preference:

1. Order the product from Amazon and send it to my name and address that can be found in the initial order (WN20621502156).

2. Directly supervise and source the product from SOMEWHERE ELSE and send it to me to fulfill my order.

3. Send me the funds so that I can go to the local store and purchase the product on my own (I can send my PayPal link of this option chosen).

* I have attached screenshots of all emails and customer service chats that support my recounting of the situation.
See Attachment/File: Nov 16 - Email
Business Response
Date: 12/08/2022
BBB Complaint
Re: Case #********
Customer: ***********************

Dear **********************,
Thank you for taking the time to contact us on behalf of our customer ************************
We are sorry for any frustration and disappointment that *** have been a result of ****************** recent shopping experience.
We have confirmed that the ************** Beoplay EX Wireless Earbuds have shipped ****** Tracking ************) and are scheduled for delivery tomorrow, December 08, 2022.
Thank you for allowing us to address our customer's concern.
We consider the matter closed.
Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 12/09/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Christian Louboutin boots for $1380.49, order number: WNXXXXXXXXXXX. I selected the expedite shipping option which was supposed to be overnighted and delivered on November 9, 2022. Every time I contact to get an update, the delivery date keeps getting pushed back and the service reps tell me that it's in progress. There's a reason why I selected overnight shipping to get the order as quickly as possible. I need Neiman Marcus to expedite my order and actually take action on addressing my concerns. They don't care about making sure their clients are satisfied. It's not like we're spending $100 on an order, it's high value. Treat your customers like they deserve to be treated and make sure you deliver what you promise!
Business Response
Date: 01/25/2023
Business Response /* (1000, 5, 2022/11/10) */
Dear Better Business Bureau,

Thank you for taking the time to communicate to us the concern raised
by our customer, ****** *********.

Our goal is to address our customer's feedback, to evaluate and research
their concern, and to provide the best solution available or an explanation
of what occurred.

We are terribly sorry for any disappointment that may have resulted with
the customer's experience.

The merchandise was shipping from a store. Merchandise that ship from one
of our Neiman Marcus stores may incur a slight delay in shipping.

The order has been reviewed and shipped today. The tracking number has
been emailed to the customer.

We take each of our customer's concerns seriously and regret not meeting
Mr. *********'s expectations on this occasion. Please be assured that we
have shared the customer's feedback to the appropriate departments; as
we are continuously reviewing our customers shopping experiences and
processes to better service our customers.

Thank you for bring this to our attention. We hope to have an opportunity
to serve Mr. ********* better in the future.

Sincerely,
Executive Support Office - Neiman Marcus Direct

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