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Business Profile

Department Stores

Neiman Marcus Company

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neiman Marcus Company has 24 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 164 Customer Reviews

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    Review Details

    • NY A

      Date: 08/02/2022

      NY A

      Date: 08/02/2022

      First time ordering from them and it was the WORSE experience ever. I ordered a two piece set for my niece 1st birthday party in another country and after 4 days of the order submission and received confirmation, the was cancelled with no warning. I called the customer service line, which was no help, just blank apologies. Then, I was transferred to the supervisor who did nothing more than apologize some more about the inconvenience. Had the company reached out and advised me about the item being out of stock via email, phone call something, it wouldn't have been as BIG of an inconvenience as is it now. The online shipping company, Borderfree, shows order approved/confirmed. However Neiman Marcus just outright cancelled with no reasoning until I called them only to say it is out of stock, meanwhile, online it is still showing in stock for the same style and size. At this point I am beyond livid, the first impression has been the worse impression.

      Neiman Marcus Company

      Date: 08/03/2022

      Dear Better Business Bureau,

      Thank you for taking the time to communicate to us the concern raised by our customer.

      Our goal is to address our customer's feedback, to evaluate and research their concern,
      and to provide the best solution available or an explanation of what occurred .

      Please accept our sincerest apologies for the cancellation of the Versace dress from the
      customer's order.

      Please be assured, when we advertise an item, we make every effort to provide adequate
      quantities to meet our customer's needs. The dress in size 12-18 months is depleted in
      stock in our Online division and our stores. We were unable to obtain more merchandise

      We take each of our customer's concerns seriously and regret not meeting the customer's
      expectations on this occasion. Their comments have been shared with the appropriate
      departments; as we are continuously reviewing our customers shopping experiences
      and processes to better service our customers.
      .

      Thank you for bringing this to our attention. We hope to have an opportunity to serve the
      customer better in the future.

      Sincerely,
      Executive Support Office - Neiman Marcus Direct

    • Yue Y

      Date: 07/27/2022

      Yue Y

      Date: 07/27/2022

      BAD online system! My order got cancelled after 11 days! I placed an order on 7/16 and received a cancellation on 7/27! Why don't you let me know if it was out of stock when I placed my order?! I could order the same style while the others were still available!!! Also, I called customer service with no resolution, and it is too late to reorder it! It is a gift for an important person! I don't get it how this could happen!

      Neiman Marcus Company

      Date: 07/29/2022

      RE: BBB Ref:#XXXXXX
      Customer: *** ***

      Dear Better Business Bureau,

      Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with us.

      It is our goal is to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

      In this instance, our customer demand for the items in question exceeded our expectations. Therefore, the inventory was depleted sooner than anticipated.

      We are diligently working to improve our service for our customers.

      To further express our apology, we are sending the customer a Neiman Marcus $50.00 virtual gift card via email,
      ************@gmail.com. The gift card should arrive in 24-72 hours.

      Thank you for bringing this to our attention. Again, we truly regret any disappointment that may have been caused.

      Regards,
      Executive Support Specialist - Executive Offices
      Neiman Marcus Direct

    • Chris B

      Date: 07/20/2022

      Chris B

      Date: 07/20/2022

      I ordered a Alexander McQ Slick tread low top shoe on 7/17 and never received any shipping information. Called customer service and was told the shoe was back ordered. No communication or offer to resolve. Was told the shoe is in stock now but still back ordered. I don't understand how!!

      Neiman Marcus Company

      Date: 07/22/2022

      RE: BBB Ref# XXXXXX
      Customer: ***** ********

      Dear Better Business Bureau,

      Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with us.

      It is our goal is to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

      The delay of shipment to the customer was due to the item being on back order.

      In the meantime, the customer has requested that the order is cancelled due to the timeframe to ship and deliver the order. Per the customer's request, the order has been cancelled.

      We truly regret not meeting the customer's expectations on this occasion.

      To further express our apology, we are sending the customer a Neiman Marcus $50 virtual gift card via email. . It may take 24-72 hours for the customer to receive the gift card.

      Thank you for bringing this to our attention and allowing us to address the customer's concern.

      Regards,
      Executive Support Specialist - Executive Offices
      Neiman Marcus Direct

    • Justin B.

      Date: 07/19/2022

      Justin B.

      Date: 07/19/2022

      I placed an order online with Neiman Marcus . The item was a sale item needed for a wedding. I received the correct item, but it was two left shoes. I was offered a $125.00 credit and it was explained that I could use the credit without any restrictions. When I finally found another item ( 2 Days before the wedding) I am now being told I can only get a 20% discount on the new item because it was deeply discounted. The problem with this whole ordeal is it's a poor customer service issue/quality control. I wouldn't need any of this if the order was sent correctly in the first place. I wouldn't even want a discount on the original order if they could have sent me a replacement with expedited shipping. They should have not offered me credit without complete disclosure of the terms of the credit is written. This is very misleading. if I were a top-tier customer, I would not have to go through any of these issues. Neiman's has an average rating of 1.08/5 stars on the BBB and most of the ratings are due to poor customer service. Is anyone from Neiman's Direct reading these reviews with an executable plan to help resolve these matters? I see responses but they all seem tailored and catered to the benefit of the store who is in the wrong, not the customer who should be the #1 priority. In this economy, if someone is willing to spend money with you, you should honor your commitments or make it right without any hidden agendas.
      Respectfully
      ** *******

      USN Veteran

      Neiman Marcus Company

      Date: 07/22/2022

      Re: customer review from ****** *******, **************@gmail.com (zip code: XXXXX) on 07/19/2022
      Dear BBB,
      The customer has communicated with us multiple times after the review was posted. Our supervisors have attempted to accommodate Mr. *******'s requests. An email has been sent to the customer offering additional assistance from a member of the Executive Support Team.
      Sincerely,
      Executive Support Specialist
      Neiman Marcus Group Executive Office

    Neiman Marcus Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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