Complaints

This profile includes complaints for Gold's Gym International, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gold's Gym International, Inc

  5420 Lyndon B Johnson Fwy STE 700 Dallas, TX 75240-1040

• 

  Gold's Gym International, Inc

  505 N Hwy Waxahachie, TX 75165

• 

  Gold's Gym of Teterboro

  100 Hollister Rd Teterboro, NJ 07608

• 

  Gold's Gym International, Inc.

  100 Crossroads Blvd San Antonio, TX 78201

• 

  Gold's Gym International, Inc.

  647 SW 19th St Moore, OK 73160

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Gold's Gym on a month-to-month membership in October 2024. Shortly after, I attempted to cancel my membership. However, there were no clear cancellation options available on the app, and my repeated calls to customer service went unanswered. The gym also did not provide an email address for support or cancellation inquiries.Due to a disability at the time, I was unable to physically visit the gym to cancel in person. As a result, I removed my payment information to prevent further charges. Despite never using the gym and receiving no assistance from their staff, Golds Gym continued adding monthly charges and late fees, which have now accumulated to $260. I have recently been informed that my account was sent to a debt collector.I believe these charges are unfair. I made good-faith efforts to cancel but was met with no support or accessible options. Requiring in-person cancellation without alternatives is unreasonableespecially for someone with a documented medical condition.Desired Resolution:I am requesting that Golds Gym waive the $260 balance and remove the account from collections. I am also asking that they improve their cancellation process to include accessible, remote options for all customers.

  Business Response

  Date: 06/04/2025

  June 4, 2025
  
  Consumer: *** *****
  Complaint ID#: ********
  
  To Whom It May Concern:
  
  I am in receipt of Mr. ******* BBB complaint regarding his delinquent Golds Gym membership and the balance waiver hes requesting.
  
  Mr. ***** enrolled himself online on October 7, 2024 for a Month-to-Month membership. When he purchased his membership online, he was asked to read all terms and conditions that came with his membership purchase.He then finalized his purchase agreeing and acknowledging understanding of all terms presented, including Cancellation terms and requirements.
  
  Per Mr. ****** membership agreement, which we have taken the liberty to attach, paragraph 9 titled Cancellation and Freezes lists the numerous ways Mr. ***** can request cancellation of his membership, so long as he provides a 30-day written notice. This written notice can be delivered to Golds Gym via in person, by mail, or electronically by email at ***************************************** Members are not limited to only request cancellation in person. Furthermore, members can also submit their cancellation request by simply visiting our website and selecting the Cancellation Request option.
  
  We have concluded that Golds Gym never received a cancellation request from Mr. ***** prior to May 14, 2025, which was also expressed to Mr. ***** via email by the General Manager of his Golds Gym location in ******, **. Mr. ****** choice to stop using our facilities does not automatically terminate his membership. For this reason, his membership remained active and was not terminated in our system until payment of 3 months worth of dues defaulted, which can be explained by Mr. ****** action of stopping payment through his financial institution.
  
  At this time, Mr. ***** is not eligible for a billing adjustment or balance waiver, as Golds Gym has no record of receiving a written cancellation request, or even any cancellation attempts in general. The current balance reflected in Mr. ****** account of $263.98 requires immediate payment and can be settled by calling our team at ************ if hes unable to visit his local club to make payment in person. Collection notifications will continue until Mr. ***** has brought his account in good standing.
  
  Thank you for allowing Golds Gym the opportunity to respond to Mr. ****** BBB complaint.
  
  
  Sincerely,
  
  ***** **********
  Director, ***************

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership, the man behind the counter said everything was taken care of, now a Law firm is contacting me trying to get ***** from me or turn me into the credit bureau!!!! Im 83 years old and don't understand what is going on!!!!! My friend cancelled hers at the same time and it went fine. Went down to the location and got ZERO help. This company is the biggest scam, I am not the only person I know of of this happening to.

  Business Response

  Date: 05/15/2025

  May 15, 2025
  
  Consumer: ****** ********
  Case#: 23318347
  
  To Whom It May Concern:
  
  I am in receipt of Ms. ********* BBB complaint regarding her Golds Gym membership and the balance waiver request.
  
  The membership for Ms. ******** was started on October ****** and was scheduled to bill every month on the 25th for her membership dues of $38.01. After further research, we can confirm that we received Ms. ********* written cancellation request on February 4, 2025. We have taken the liberty to attach a copy of the cancellation requested by Ms. ******** via email to our *************** Per the cancellation terms of Ms. ********* Golds Gym Agreement (Also attached for reference), all Members are required to provide a 30-day written notice and final dues payment to cancel their membership.
  
  For this reason, Ms. ********* last billing date was scheduled for March 2, 2025 (Indicated in our response to the members cancellation email) but that billing declined due to the card on file being Invalid and her bank account rejecting payment on February 2, 2025.  The current balance reflects that final payment that Ms. ******** was responsible for as well as the billing from February 2, 2025 that also declined prior to Ms. ******** requesting to cancel her membership.
  
  At this time, the current balance reflected in Ms. ********* account is considered legitimate based on the documentation we currently have showing a cancellation request in February 2025. Please note, we will continue collection efforts until this balance of $96.02 has been paid in full.
  
  Thank you for allowing me the opportunity to respond to Ms.********* BBB complaint.
  
  Sincerely,
  
  ***** **********
  Sr. ************* Manager

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Golds Gym Belterra (**) due to serious billing issues, unauthorized charges, and being completely ignored after several polite attempts to resolve the issue.I signed up for my own membership, but my account was registered incorrectly under a different name (******* **** instead of my legal name **** *****). I asked multiple times at the front desk to correct this, but nothing was done.Due to payment issues with my card (foreign currency + freeze), my open membership balance and decline fees (around $148 total) were wrongly transferred and charged to my host ************************** credit card (ending in 1501), without his knowledge or permission.Although our accounts were somehow connected in the gyms system, neither of us authorized any financial sharing or charges between us.On April 23, 2025, I contacted the gym by email. On April 28, I followed up after no response. Still, I was ignored. I also emailed Golds Gym Corporate, but the mailbox is no longer monitored.This situation caused serious financial stress and was handled in a completely unprofessional way. I am asking for:-Full refund of $148.23 to Francesco ******** card (unauthorized charge)-Correction of account names (**** ***** and ********* *******)-A formal apology or explanation from Golds Gym Belterra for the mishandling and unauthorized charge I have full documentation, including screenshots, statements, and all email records.Desired Outcome:Refund of $148.23 to ********* ******* and a formal apology + correction of the accounts.

  Customer Answer

  Date: 05/13/2025

  On May 13, Golds Gym attempted to charge my account again, even though I officially canceled my membership via email on May 4.
  
  On that same day, ***** ******** replied to my cancellation, saying she had called me several times. I immediately answered and made it clear that I prefer written communication for documentation purposes.
  
  This shows that they had already seen my cancellation, yet they failed to respond in writing and later tried to charge me anyway. I find that not only unprofessional but also disrespectful.
  
  I am now requesting additionally a written confirmation of cancellation, and I ask that Golds Gym stops all future billing attempts.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal Golds Gym member for approximately seven years, with the past year and a half spent at [Golds Gym Location]. I am reaching out to formally express my frustration regarding recent changes under the new management.For the past year and a half, I have regularly used the J-hooks in the back room squat rack without issue. However, since the new management took over, all accessoriesincluding J-hooks and bandsare now locked away. I was told this was due to concerns about theft, but as paying members, dont we already contribute to the gyms insurance and upkeep? Additionally, there are security cameras in placeshouldnt management be ensuring that equipment is protected rather than restricting access for all members?What concerns me even more is that after I raised a complaint about this policy to management and left a review online, J-hooks were then completely prohibited from use. This feels like a retaliatory action directed at me for speaking up, which is both unfair and unprofessional. It is unacceptable for dedicated members to be penalized for circumstances beyond their ********** a long-standing and committed member, I am deeply disappointed by these changes. I would like a response from ownership regarding how this will be addressed, as it is unfair to restrict paying members from using essential equipment. Please let me know how this situation will be resolved.Thank you for your time. I look forward to your prompt response. This happened a few days ago I go in today now it's unacceptable to me.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2022 I had hip surgery. I became injured in May 2022. I went in person and let Golds Gym associates know what had happened and that I wouldnt be able to go to the gym for a good while, if ever again. They agreed that my medical conditions did meet their medical cancellation policy, so I filled out the cancellation contract with a woman I cannot remember the name of because this was 3 years ago. I was told I would receive a copy, but I did not. I paid all final dues to include the following months and was told I was good to go. Later that year, a couple of weeks before my surgery, they are saying that they need more evidence of medical necessity, so I send them the profile I was given while on Active Duty prohibiting me from doing anything that may further my injuries. I, again, get the good to go. A year later in 2023 they are saying I owe roughly $160 on my account and asked for me to submit supporting documents, so I forward the e-mail previously sent with the documents. They refuse to accept that due to me not having a copy of cancellation form which had not been sent to me. In hindsight, I absolutely acknowledge that I should have requested a copy/ taken a picture of it, but I did not expect for a large business such as Golds to pull something so bizarre. Here we are now 2025, they reached out through collections late last month in January stating I still owe them money. It is not hitting my credit, so I am not entirely worried about fully disputing; however, if this is what they would do to someone that had medical reason to cancel, I can only assume they are doing it to others. I would like for this to not keep happening, but I would rather them annoy me than give them more money than what was owed. If you need any other supporting documentation, please let me know and I would be happy to look for it!

• Initial Complaint

  Date:03/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golds gym did not inform me of this slimy $65 "maintenance fee" when they signed me up for a membership out of a sheer lack of diligence from the employee at the time, 2 months later I am paying over $110 this month for my membership as a college student who tracks every dollar leaving his account as I am trying to pay for school. I think that the fact that the employee I talked to on the phone admitted i should have been informed about this fee when I signed up gives me the right to a refunds or at least a refund then a few months delay on this fee now that I have been properly informed (in the worst way possible)

  Business Response

  Date: 03/18/2025

  March 18, 2025
  
  Consumer: **** *******
  Case#: 23070088
  
  To Whom It May Concern:
  
  I am in receipt of Mr. ******** online BBB complaint regarding his Golds Gym membership and his dispute on the terms he agreed to.
  
  Per the terms and conditions listed in Mr. ******** Golds Gym Membership agreement, referenced below and in the attached copy, Mr. ******* agreed and understood that he would bill for an annual fee on 3/15/2025.
  
  BY SIGNING BELOW, I ACKNOWLEDGE AND AGREE THAT I HAVE READ THIS AGREEMENT IN ITS ENTIRETY, I AGREE TO ALL TERMS, AND I HAVE RECEIVED A COPY. I FURTHER CONSENT TO USE OF AN ELECTRONIC SIGNATURE TO RECORD MY AGREEMENT TO THE TERMS.
  
  Thank you for giving me the opportunity to respond to Mr.******** online complaint.
  
  Sincerely,
  
  ***** **********
  Sr. ************* Manager
  

  Business Response

  Date: 03/18/2025

  March 18, 2025
  
  Consumer: **** *******
  Case#: 23070088
  
  To Whom It May Concern:
  
  I am in receipt of Mr. ******** online BBB complaint regarding his Golds Gym membership and his dispute on the terms he agreed to.
  
  Per the terms and conditions listed in Mr. ******** Golds Gym Membership agreement, referenced below and in the attached copy, Mr. ******* agreed and understood that he would bill for an annual fee on 3/15/2025.
  
  BY SIGNING BELOW, I ACKNOWLEDGE AND AGREE THAT I HAVE READ THIS AGREEMENT IN ITS ENTIRETY, I AGREE TO ALL TERMS, AND I HAVE RECEIVED A COPY. I FURTHER CONSENT TO USE OF AN ELECTRONIC SIGNATURE TO RECORD MY AGREEMENT TO THE TERMS.
  
  Thank you for giving me the opportunity to respond to Mr.******** online complaint.
  
  Sincerely,
  
  ***** **********
  Sr. ************* Manager
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to have a Golds Gym membership located at *************************************. I submitted a cancellation request for my gym membership, to have an effective ending date in 7/2024. I processed this request in person at their location, and was told that my last billing date was confirmed to be in 7/2024. Yesterday (3/10/2025) I noticed that I was still being billed monthly for my membership. I called on 3/10/2025, and the front desk associate confirmed that they had my cancellation on file with the projected last billing date of 7/2024. He forwarded me to the general manager, ***** *******, to fix and reimburse me. I sent her an email on 3/10/2025 and did not receive a reply, so I went in person on 3/11/2025. I spoke directly with ***** *******, and she started she would only refund 3 months of the dues that had been paid ($113.67) when I had been billed for 8 months ($303.12) after my cancellation was to take effect.She said that the contract states that I have 90 days to address any discrepancies after the cancellation, such as any mistaken billing, so she would only refund ******* essentially, I can request a cancellation, but they can decide "no, we'll just keep billing you anyways", and it's up to me to catch them in the act? And if I dont catch it fast enough, they just get to keep it? Even though my cancellation request is literally on file at the ****************, ** location? That's a deceptive business practice that intentionally ***** customers, and they need to be held accountable.

  Customer Answer

  Date: 03/20/2025

  Follow up to my original complaint. After submitting the original complaint and disputing the charges with my bank, I then received the attached email, stating that they are trying to charge all of those past months that I'm disputing. There's a veiled threat of "to keep your account in good standing", implying that I'll likely be sent to collections if I don't pay. Over charges that should never have been brought to me in the first place, as my cancellation request is on record for 7/2024, at the Gold's ******************** location in question. I'll continue to submit more evidence as it becomes available.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is my cancellation letter that I mailed to Gold Gym back on November 1, 2022, I am still getting charge for a membership that I dont need anymore. If you have any questions please feel free to email me at ********************

  Business Response

  Date: 03/18/2025

  March 18, 2025
  
  
  RE: ***** *****
  Case # ********
  
  
  To Whom It May Concern,
  
  I am in receipt of Mr. ***** online BBB complaint regarding his Golds Gym membership, and the cancellation request claim and refund requested.
  
  Per the terms of Mr. ***** Golds Gym Agreement purchased July 23, 2022, he agreed to provide Golds Gym with a 30-day written notice in the event he wishes to cancel his agreement. After further research, our records confirm that his membership agreement was cancelled for non payment of his membership dues on March 6, 2025 as there was no prior cancellation provided by the member.
  
  Also, if the member states he cancelled via mailed letter he is required, per his agreement, to send his letter certified and if he is stating he previously cancelled must provide proof of the certified receipt.The proof the member provided is not a certified receipt and instead is a screenshot of a cancellation request in the members phone with no date.
  
  In addition to the termination, Mr. ***** disputed charges for the months of 11/25/24, 12/25/24, 1/25/25 and 2/25/25 with his bank and we received confirmation the chargeback was won in Mr. ***** favor, meaning he received permanent credit from his bank for these charges.
  
  At this time, the balance we showed in our system that was caused by his chargeback has been waived as a courtesy and there is no further balance owed at this time.
  
  Thank you for allowing me the opportunity to respond to Mr. ***** online BBB complaint.
  
  Sincerely,
  
  ***** **********
  Senior ************* Manager
  

  Customer Answer

  Date: 03/24/2025

  ***** *****
  PO Box 1 4:02
  ************************
  ******************************
  ************
  March 23,2025
  

  Dear: Better Business Bureau & ***** *************************** Care Manager
  ********************** Customer Service
  
  Subject: Unauthorized Charges and Improper Cancellation ************************************** and the Better Business Bureau,
  
  I am writing to formally address the inconsistencies and unfair practices I have encountered with Golds Gym regarding my membership cancellation and the unauthorized charges to my account.
  When I initially signed up for my Golds Gym membership, I signed on a pin pad. However, there were technical issues with printing the documents at that time. The representative attempted multiple times to print them and explained that they were having computer difficulties. I was assured that my documents would be sent to me, but I never received them.
  Regarding the cancellation process, I was never informed that my cancellation request had to be sent via certified mail. If I had received my initial paperwork, I would have been aware of such a requirement. Additionally, when I called customer service to notify them that I had sent my cancellation letter and was still being charged, your representative should have informed me about this requirement at that time. Unfortunately, this did not happen.
  When I noticed the ongoing charges, I contacted my bank, ****************, to dispute the transactions. **** was able to reverse charges for the last few months, as far back as their policy allowed. The refund you mentioned was not a result of any favor from Golds Gym but rather due to my banks policies protecting consumers from improper charges.
  Furthermore, my credit card was charged $80 without authorization, despite my membership not being in good standing due to non-payment. I blocked further transactions, yet the unauthorized charges continued. It is unacceptable that you continue to bill individuals unfairly while withholding critical cancellation instructions. If your company requires certified mail for cancellations, then your customer service team should make that explicitly clear to members at the time of cancellationnot after continued charges have been disputed.
  Golds Gym has a responsibility to operate with transparency and fairness. I am requesting a full refund for the unauthorized charges made to my account. If this issue is not resolved promptly, I will escalate this matter further, including seeking legal action if necessary.
  I expect a response regarding the resolution of this matter as soon as possible.
  Sincerely,
  ***** *****

  Customer Answer

  Date: 03/31/2025

  I am rejecting this response because:   

  ***** *****
  PO Box 1 4:02
  ************************
  ******************************
  ************
  March 23,2025
  

  Dear: Better Business Bureau & ***** *************************** Care Manager
  ********************** Customer Service
  
  Subject: Unauthorized Charges and Improper Cancellation Handling
  

  Dear Ms. ********** and the Better Business Bureau,
  
  I am writing to formally address the inconsistencies and unfair practices I have encountered with Golds Gym regarding my membership cancellation and the unauthorized charges to my account.
  When I initially signed up for my Golds Gym membership, I signed on a pin pad. However, there were technical issues with printing the documents at that time. The representative attempted multiple times to print them and explained that they were having computer difficulties. I was assured that my documents would be sent to me, but I never received them.
  Regarding the cancellation process, I was never informed that my cancellation request had to be sent via certified mail. If I had received my initial paperwork, I would have been aware of such a requirement. Additionally, when I called customer service to notify them that I had sent my cancellation letter and was still being charged, your representative should have informed me about this requirement at that time. Unfortunately, this did not happen.
  When I noticed the ongoing charges, I contacted my bank, ****************, to dispute the transactions. **** was able to reverse charges for the last few months, as far back as their policy allowed. The refund you mentioned was not a result of any favor from Golds Gym but rather due to my banks policies protecting consumers from improper charges.
  Furthermore, my credit card was charged $80 without authorization, despite my membership not being in good standing due to non-payment. I blocked further transactions, yet the unauthorized charges continued. It is unacceptable that you continue to bill individuals unfairly while withholding critical cancellation instructions. If your company requires certified mail for cancellations, then your customer service team should make that explicitly clear to members at the time of cancellationnot after continued charges have been disputed.
  Golds Gym has a responsibility to operate with transparency and fairness. I am requesting a full refund for the unauthorized charges made to my account. If this issue is not resolved promptly, I will escalate this matter further, including seeking legal action if necessary.
  I expect a response regarding the resolution of this matter as soon as possible.
  Sincerely,
  ***** *****

   

  Attachments:

  IMG_5239.png

  
  

  Customer Answer

  Date: 04/04/2025

  To who this may concern:

  I am asking a status update I did reply within the 10 days response I have not heard back from Golds Gym or the BBB.
  Thank you so much,

  ***** *****.

  Customer Answer

  Date: 04/16/2025

  Subject: Urgent: Request to Share My Experience with Golds Gym
  
  Good morning Ms. ***** ******,
  I am writing in response to the message previously shared by ********************* which falsely stated that my membership was canceled due to non-payment. This statement is completely inaccurate.
  
  I contacted my bank to investigate the matter, and they confirmed that my account had been charged as I described. In fact, they credited me back for several months of automatic payments after verifying that I had been truthful and misled by Golds Gym representatives.
  

  Years ago, after receiving incorrect information from multiple customer service agents via the ***** number, I sent a formal cancellation letter directly to the facility for proper processing. Despite leaving numerous voicemails, I received no follow-up, and the issue became a major burden for me.
  

  When I initially signed up for the membership, I was told there were printing issues and I would receive my contract once resolvedbut I never received anything. To make matters worse, after filing a complaint and exposing their misconduct, Golds Gym fraudulently debited $80.00 from my credit card.

  I strongly believe I am being retaliated against for speaking out.
  I would like to know how soon my story can be published across your media platforms, so others can make informed decisions about choosing a more reputable fitness company.
  Thank you for your time and consideration.
  

  Respectfully,
  ***** *****

  Customer Answer

  Date: 04/21/2025

  I am rejecting this response because:   

  Subject: Urgent: Request to Share My Experience with Golds Gym
  
  Good morning Ms. ***** ******,
  I am writing in response to the message previously shared by ********************* which falsely stated that my membership was canceled due to non-payment. This statement is completely inaccurate.
  
  I contacted my bank to investigate the matter, and they confirmed that my account had been charged as I described. In fact, they credited me back for several months of automatic payments after verifying that I had been truthful and misled by Golds Gym representatives.
  

  Years ago, after receiving incorrect information from multiple customer service agents via the ***** number, I sent a formal cancellation letter directly to the facility for proper processing. Despite leaving numerous voicemails, I received no follow-up, and the issue became a major burden for me.
  

  When I initially signed up for the membership, I was told there were printing issues and I would receive my contract once resolvedbut I never received anything. To make matters worse, after filing a complaint and exposing their misconduct, Golds Gym fraudulently debited $80.00 from my credit card.

  I strongly believe I am being retaliated against for speaking out.
  I would like to know how soon my story can be published across your media platforms, so others can make informed decisions about choosing a more reputable fitness company.
  Thank you for your time and consideration.
  

  Respectfully,
  ***** *****

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership for Gold's Gym in November. I was told by the staff that I would be charged for the month of december and was okay with that. Since then I have been charged for the months of January and February, which prompted me to speak with gym staff twice to resolve; I was told in my most recent meeting that my membership was recognized as being cancelled and that I should not be charged again. Nevertheless, I told my bank to reject further payments in the case that another charge were to appear, which proved necessary given that Gold's attempted to charge me again for the month of March. I have attempted to resolve this ongoing issue to the best of my ability, but I have realized that ***************** is either disorganized to the point where their corporate body is not communicating with their locations or that my requests to cancel my membership, of which I have been assured has been cancelled, is being ignored.

  Business Response

  Date: 03/05/2025

  March 5, 2025
  
  
  RE: **** ********
  Complaint ID: ********
  
  To Whom It May Concern,
  
  I am in receipt of Mr. ********* online BBB complaint regarding his Golds Gym Membership and the cancellation he requested of his account.
  
  After further review of Mr. ********* membership account, we do see the cancellation he requested noted in his account and have launched an internal investigation into why his request was not processed at the club level. We sincerely apologize for any inconvenience caused to Mr. ******** by this matter.
  
  At this time, we can confirm Mr. ********* Golds Gym membership is terminated and closed in good standing with no further payment requirement.
  
  Thank you for allowing us the opportunity to respond to Mr. ********* BBB complaint.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gold Gym registered same person(me) twice and billed me twice a month Verbal and email requests were made to Gold Gym in July 2024 to 1. Cancel and Refund duplicate charges.2. Cancel my membership with Gold ******** Gym continues to charge me as of February ************************************************************************************************************************** July 2024 Gold Gym says only item 1 is completed. On the phone, their account cancellation representative told me, she sees that the account stands canceled since ********* Gym is not refunding the excess balence charged even after cancellation was made in July.

  Customer Answer

  Date: 02/26/2025

  Please close the complaint. The business refunded the amount. Thanks

  Business Response

  Date: 02/26/2025

  To Whom It May Concern:

  
  The duplicate membership matter that Mr. ***** mentions in his complaint was resolved immediately in July 2024 and is irrelevant to the current matter at hand which is an account balance for his current membership that was recently cancelled.

  Nonetheless, Mr. ***** was credited accordingly on February 25, 2025 for charges incurred and there is no further action required on Gold's Gym's part. If Mr. ***** is disputing the amount credited to him, we invite him to provide supporting documentation for review.

  Customer Answer

  Date: 02/26/2025

  I have reviewed the business response and accept this resolution.