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Business Profile

Health and Wellness

Imaging Associates of New Mexico, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Imaging Associates of New Mexico, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Imaging Associates of New Mexico, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the in network imaging facility and received an out of network bill from this reading provider company. This was not an urgent reading and should not have gone outside my network (especially without being informed) to be read.The number for the billing company has not let me speak to anyone about this issue. I want the contrracted rate for this service.

    • Initial Complaint

      Date:07/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter received services by this medical provider around est. April 2024. We never received a bill from Imaging Associates of New Mexico, but received a bill from a debt collection agency. The bill reflected the total amount without any insurance deduction. I check on my insurance claims and found that they never even submitted the claims to our insurance. This is highly irresponsible, neglectful, and fraudulent business and billing practices that can leave detrimental affects to a person's credit and financial stability. This business needs to retract this account from the collection agency and submit the claim to our insurance and we will pay the balance after the bill has been adjusted after insurance processing. This is disgusting and vile coming from a medical establishment.

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A bill was received in early May 2024 for services rendered (radiologist reading) on 2/3/24. The amount of the bill was $854 so on May 13, 2024 I called to set up a payment plan. The following week, I recieved a bill for the technical portion/ facility, which I expected 2 different bills as I work in the medical field and know how it works. That bill was half the amount that the bill for the reading was. On June 4, 2024, I called Imaging Associates of New Mexico to see if someone could explain to me how a reading for an exam can cost almost double what the exam itself costs. I found out during that phone call that although I didn't have insurance, I wasn't billed the self pay amount, which was 50% of what they billed me. The first time I called to set up the payment plan, the representative never mentioned a self pay amount/ discount. On this second call, I was told that since I've already set up a payment plan, they can't cancel it and give me the self pay rate. They could cancel the payment plan and I would be stuck paying the full amount or stick with the payment plan which would still be the same full amount. Deceptive business practices is what that is. First of all, I should've been billed the correct amount to begin with (self pay/ no insurance), when I wasn't and called to arrange a payment plan, I should've been told about and had the option to make the self pay payment at that time. None of that happened and now I'm being expected to be responsible for it.

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company works with *********************** and **********************. They bill ************* to the hospitals but the do not use the insurance information that we provided to the hospitals. So they send you bills in the thousands without billing insurance. Even after providing the insurance information multiple times they cant get it right and still send bills. Patients going to these hospitals are unaware that the insurance info they provided is going to be ignored and hit with bills in the thousands. The hospitals bare blame for not informing patients of this separation of billing and the utter incompetence of this company.

    Imaging Associates of New Mexico, LLC is NOT a BBB Accredited Business.

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