Complaints

This profile includes complaints for U.S. Anesthesia Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Anesthesia Partners, Inc. has 28 locations, listed below.

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  U.S. Anesthesia Partners, Inc.

  12222 Merit Dr STE 700 Dallas, TX 75251-2237

• 

  US Anesthesia Partners

  10400 Little Patuxent Pkwy STE 240 Columbia, MD 21044-3540

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  U.S. Anesthesia Partners

  3300 NW Expressway Fl 2 Oklahoma City, OK 73112-4418

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  Pain Doctor

  2010 Katherine Raines, Suite 500 Cleburne, TX 76033

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  Pain Doctor

  3160 North Tarrant Parkway, Suite 404 Fort Worth, TX 76177

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the Patient Advocacy (who is a third party billing posing themselves as not only US Anesthesia but as Methodist Hospital where i received treatment). However i sent them mony thinking they were Methodist Hospital so i called and spoke with Raelyn A. Who told me that i would be reimbursed the funds on a Bank of America cash card. I have not received the card with my reimbursement, so on 09/13/2022 at 10am i called to inquire about the cash card and the return of my funds. I was then given the run around being transfered from agent to agent and was unable to speek with someone about my refund after i was told i would be refunded back my money and that it was there policy to refund people thire money back. Also they have been texting me claiming i visited there office for medical treatment in order for me to pay them insted of Methodist Hospital who is billing me. Not once were i at Patient Advocacy, nor USAP office. My business was with Methodist Hospital not Patient Advocacy or USAP. Assistance in this matter would be greatly appreciated. Thank you do have a blessed day.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 10, 2022/09/19) */
  Hi *****,
  Thank you for taking the time to communicate your experience with USAP. We would like to touch base and thoroughly review your account. Please contact our Escalation Department at your earliest convenience by email at [email protected] or directly to the Patient Advocacy Department at [email protected].

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/2022, I delivered our son under epidural anesthesia. An anesthesia assistant performed the epidural. I was billed $2050 on 4/15/2022 for the procedure and monitoring. On 3/8/2022, my insurance company paid $1640, leaving a balance of $410 which I paid. I received a second invoice dated 6/18/2022 for the exact amount, and my insurance company paid $1640, again leaving a balance of $410. I phoned the insurance company, and they said that the amounts were billed correctly. They told me if I was in disagreement about the bills, I should contact US Anesthesia Partners. I did so on three occasions and have heard nothing from them. I received a "final notice" bill from them on 8/20/2022.
  Firstly, I only had one procedure by one provider. The amount billed is under a procedural coding. Secondly, anesthesia assistants are required to be supervised by physician anesthesiologists. The second amount billed cannot be an identical procedural code charge. If anything, it must be a supervision code. My father has been an anesthesia provider for 30+ years and my mother takes care of his billing. I know about what I speak. In fact, my father showed the bills to his colleagues who concurred that "no wonder the docs at Baptist are making a killing! They are double billing everyone!" This is insurance FRAUD.
  I request that this matter be investigated immediately and completely.
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 7, 2022/10/05) */
  
  Hello, Thank you for reaching out to us regarding your billing. We apologize for the inconvenience and frustration this has caused. We have reviewed your account and all billing was submitted correctly. There were 2 providers involved in your anesthesia care, an MD and CRNA. While the care may be primarily carried out by the Anesthesiologist, they are under the direct supervision of the MD. Therefore, we are required to submit claims for both providers that were involved in monitoring your anesthesia care. Each claim is submitted with a modifier to indicate their role during the procedure. The balance due is your coinsurance amount placed by your insurance company. They split the total balance 50/50 amongst the providers so they are each reimbursed equally. This sometimes can appear to be a duplicate bill but it is not. We do not charge additional amounts when a care team is used. Your account has been recalled from collections and closed with the agency. Please remit payment as soon as possible to avoid any future collection activity.
  
  If you wish to speak with us further regarding this matter, please contact customer service at 1-800-331-2104. Thank you!