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Business Profile

Home Buyers

Pathway Homes

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pathway Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathway Homes has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/26/2022 - Filled out lease hold document, lease application document and supplied company with $1,000 for property hold. 9/28/2022 - Leasing document provided by company with improper information. Notified company. 9/29/2022 - Company responded with acknowledgement of errors, promised to update same day. 9/30/2022 - Emailed, SMS and called company representatives as document updates were not supplied same day as promised. 10/3/2022 - Visited property to be leased. Called and emailed company representatives regarding additional physical details about the property needing updated/fixed. 10/5/2022 - Left voicemail with company telling them that lack of response caused a need to move on with other property, requested $1,000 hold return due to lack of service provided. NOTE: We did not feel, based on the lack of response from the company, that the property would be made ready for move in by the expected date. We identified a sense of urgency when first speaking with the company. The single source of income is a Federal job that required immediate displacement (within 30 days) and waiting 2 weeks for any acknowledgement of our needs did not align with our requirements.
      10/6/2022 - Phone call received from company asking about details of the situation, no follow up planned
      10/7/2022 - Sent final email stating last attempt to resolve prior to escalation of the matter
      10/11/2022 - No response received, filing with BBB

      Requesting the return of the $1,000 hold. The documents were not updated in a timely manner, there was little correspondence after initial conversations (almost 2 weeks), company was aware of my family's needs to secure the property as soon as possible and concerns about the physical condition of the property were not acknowledged or addressed in any way.

      Business Response

      Date: 01/04/2023

      Business Response /* (1000, 6, 2022/10/24) */
      Thank you for speaking with our Director of Customer Success. Our goal is to delight customers and create homeowners. Based upon our discussion, we may be able to assist you in the future on the path toward homeownership, but since the timing is not right now (given your tight timetable) we initiated a refund on Oct 13th.

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