Complaints

This profile includes complaints for Wyndham Hotel Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wyndham Hotel Group

  1011 S. Akard Dallas, TX 75215

• 

  Wyndham Hotel Group

  4929 West Royal Ln. Irving, TX 75063

• 

  Wyndham Hotel Group

  1909 Hi Line Drive, #F Dallas, TX 75207

• 

  Wyndham Hotel Group

  8510 E. RL Thornton Frwy Dallas, TX 75228

• 

  Wyndham Hotel Group

  215 East Airport Frwy Irving, TX 75062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I was checking my email when I noticed I had a reservation from Days Inn located in **********, ****. This was very alarming to me since I had not made any reservation, yet my correct name and e mail address were on the reservation. I have never provided my person information and dont know how it was obtained.I filed a complaint with Wyndham Hotels. Shortly thereafter I received the below message on my cell phone.The message left on my cell phone verbatim:Hi this *** calling from the Days Inn in ********** for Mr. ******** calling regarding the complaint you filed with Wyndham regarding a reservation we made for you Thursday. The reason we made the reservation because we are very busy that week/day. We know that you come here every week so we wanted to make sure you had a room when you got done with your driving in the morning. So thats why we made a reservation. We did not want to have a room for you. If you have any questions you can give us a call back the phone number is *************. Thanks bye.I have this message saved on my cell phone if anyone is interested.I phoned the reservation number and spoke to a young lady. I explained to her that I had not made the reservation, and had no plans of being in the state of ****. She told me not to worry and I would not be charged for the room. Clearly there was a language barrier because she seemed to not really understand what had occurred. I asked to speak to a supervisor and was placed on an extended hold. A supervisor came on the line and I again explained the reason for my call. He told me to just call the hotel and cancel the reservation.He also stated a concern had been initiated. My issue is that someone used my name and email address to make a reservation and it was definitely not me. These days there are a lot of scams and identity theft going on. I am trying to prevent being a victim of either or both It appeared that everyone I spoke to was unaware of what had occurred.

  Business Response

  Date: 06/11/2025

  BBB Case #: 23452652
  Hotel Site #: 04246
  Customer Care Case #: ********
  

  Dear Contact:
  

  Thank you for bringing ******?Colquitts concern regarding the Days Inn by Wyndham in **********, **, to our attention. We appreciate the opportunity to address it.

  After reviewing the matter, we see that ************ also filed a BBB complaint (No.?23416103) related to the same concern. We understand how frustrating this experience may have been, and sincerely apologize for any inconvenience.

  The General Manager reached out to ************ on May?6 to apologize and discuss a resolution. To ensure the most effective outcome, we believe the best path forward is for the property management team to work directly with him.

  If you or your team require any additional information to facilitate this process, please contact me directly at our new email address: **************************************************************.

  Warm regards,

  *******
  Liaison,Customer Care
  ********************************************** & Resorts. Inc.

  Customer Answer

  Date: 06/11/2025

  I am rejecting this response because:   I have not received any response from the business.

  Business Response

  Date: 06/12/2025

  BBB Case #: 23452652
  Hotel Site #: 04246
  Customer Care Case #: ********
  
  Dear Contact:

  The general manager of the Days Inn property, located in **********, ** sent an email to the guest on May 6th to the email address ********************* If the guest has not receive this email, it's recommended they check their spam or junk folder. 

  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. The phone number for the property is ************** and the email address is **************************** 

  Once again, we apologize for any inconvenience this may have caused.
  

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at **************************************************************
  

  *******
  Liaison,Customer Care
  ********************************************** & Resorts. Inc.

  Customer Answer

  Date: 06/12/2025

  I am rejecting this response because:   First off I do not like being referred to as a guest. I have never been to the hotel, or in that state my entire life. My concern is that someone obviously used my information. In todays times there are lots of scams and identity thefts going on. I think this incident is possibly the result of one or both. I would really like to know how my information was obtained in the first place. I can be reached at my phone ************** any time.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently stayed at ******** by Wyndham ********************************** North and had a very poor experience that I believe warrants a partial refund and a formal ************** are the issues I encountered:The hotels location was listed incorrectly on the map, which caused significant confusion and delay upon arrival.The check-in process was disorganized and unprofessional.The lobby had a very strong and unpleasant ******* room was not cleaned properly there was visible trash left from a previous guest.The room smelled of mold and felt unsanitary.There was no daily housekeeping provided during my stay.I did not feel safe in the room. The door did not feel secure, and I was uncomfortable staying there alone.The exterior of the property was dirty and poorly maintained.The advertised breakfast was a minimal, stripped-down COVID-style setup, which is not acceptable in 2025.The coffee was terrible, and the Wi-Fi was essentially unusable for the duration of my stay.I attempted to resolve this with hotel staff, but they were unhelpful. The overall condition of the property, lack of basic services, and safety concerns fell far below the standard I expected especially from a Wyndham-affiliated hotel.I am requesting a partial refund due to the poor conditions and overall experience. I would appreciate your help in resolving this matter.Thank you for your time and assistance.Sincerely,**** ******* 4/29-5/4 Days Inn by Wyndham ****** Grapevine *********** North *********************

  Business Response

  Date: 05/08/2025

  
  
  BBB Case #: 23287639
  Hotel Site #: 04308
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by **** ******* at the Days Inn property in ******, ***

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before May 10, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************** & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, our service animals, and myself were all discriminated against in violation of *** ****, threatened, slander, and had money stolen from us because of their mistake. Ive made multiple attempts to resolve the issue only to be treated very badly and had trust made against me and my wife by the manager and supposed franchise owner. Ive tried to take the complaint to the **************** of Wyndham with getting no results and the problem only getting worse.What Id really like to do is speak to an executive officer in the corporate office of Wyndham who will actually do something.

  Business Response

  Date: 04/09/2025

  
  
  BBB Case #: 23177532
  Hotel Site #: 56562
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ***** ****** *** at the ******* property in **********, PA.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before April 11, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************** & Resorts, Inc.
  Office: ************

  Customer Answer

  Date: 04/10/2025

  I am rejecting this response because:   both the"Manager" and "Owner" have called to slandered, llied, and threatened me. They have committed serious violations of *** **** and discriminated against a *********** Veteran. 

  Business Response

  Date: 04/10/2025

  BBB Case #: 23177532
  Hotel Site #: 56562
  Customer Care Case #: ********
  
  Dear Contact:

  We would like to express our sincere apologies for Mr. ******** recent experience at ******* by Wyndham property, located in **********, ***

  The property management team informed customer care that Mr. ****** was asked to leave the property due to poor behavior being demonstrated at the time of check-in. The property sent an email to the guest on April 7th offering apologies for the negative encounter, but explained that they also have a responsibility to ensure the safety, comfort and enjoyment of all guests and staff.

  The ******* by Wyndham property, located in **********, **, is independently owned and operated under a franchise. This means that the propertys management is responsible for their own day-to-day operations. Our customer care team spoke with Mr. ****** on April 8th and recommended he contact the property directly and/or the local authorities if he feels he has been a victim of a crime. The owner/operator contact information was sent to Mr. ****** via email and he was instructed to contact them directly for resolution. 

  We truly appreciate hearing from our customers, as it helps us identify opportunities for improvement. Please know the guest comments have been shared with the appropriate teams, and we will use them constructively as we continually look for ways to enhance our products and services.

  Regards.

  *******
  Liaison,Customer Care
  ********************************************** & Resorts, Inc.
  **************

  Customer Answer

  Date: 04/10/2025

  I am rejecting this response because:   The property which is a franchise is giving them the wrong information and lying to them. Both my wife and I were threatened over the phone by the manager and supposedly the Franchise owner. I truly cannot believe that Wyndham would allow a hotel to be under there name and allow the actions that I saw. The hotel is completely at the wrong cause all the problems knew ahead of time that service dogs were arriving. And yet still discriminated against my wife, our service dogs, and myself as a disabled veteran. 
  I have attempted to speak with the hotel only to be yelled and screamed at and the hotel owner with the same results. Now it is time for Wyndham to step in and do something right.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The towel rack fell out of the wall there appears to be no subfloor on level 2 it is filthy with bodily fluid everywhere no cleanliness very questionable breakfast buffet stale items coffee left overnight in dispenser elevator very dirty mildew and mold smell throughout I developed a cough and post nasal drip heater did not appear to have been cleaned anytime recently and there were towels left on the first level near double doors in center that were left to soak up water I saw them every day I was there it smelled really bad

  Business Response

  Date: 03/25/2025

  
  
  BBB Case #: 23109615
  Hotel Site #: 03475
  Customer Care Case #: ********

  Thank you for contacting Super 8 by Wyndham ************** We sincerely apologize that your expectations of Super 8 by Wyndhams high standards of guest service were not met. We appreciate the time you took to let us know where we need to improve.

  The Super 8 by Wyndham chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customers expectations. This is to advise you that Super 8 by Wyndham is solely the licensor of the Super 8 by Wyndham trademarks and service marks to independently owned and operated Super 8 by Wyndham guest lodging facilities and is not involved in the day-to-day operations or management of this facility.  Your feedback has been sent to our Field Operation Team for follow up with property. 

  As a gesture of goodwill, we would like to offer you 7500 Wyndham Reward points --enough for one free night or five highly discounted nights at any Wyndham Rewards Tier 1 hotel worldwide. If you have yet to enroll in Wyndham Rewards,you can do so here:
  
  ******************************************************************************************
  
  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.
  
  Again, we thank you for bringing this issue to our attention. 

   

  Kind regards, 

  *******

  Liaison Customer Care

  ********************************************** & Resorts 

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Americinn Hotel in Plover Wi charged my bank card for a stay I did not make. I had made a reservation for April 5, 2025 by telephone. The hotel made the reservation for March 5 instead.On March 7, I saw an email thanking me for my stay and I saw a charge on my bank card for the stay. I called the Hotel and told them a mistake had been made by them. I asked them for a refund as I did not stay there. They said they would refund but to date I have not received notice of a refund to my bank card.

  Business Response

  Date: 03/17/2025

  
  
  BBB Case #: 23068383
  Hotel Site #: 52065
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ***** ***** at the AmericInn property in ******, WI.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before March 20, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************** & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely frustrated with the complete lack of accessibility and customer service at your Downtown ******* location. For the past four days, I have been trying to contact the hotel to cancel a reservation, and despite following your 72-hour cancellation policy, I have been unable to reach anyone at the actual hotel.I have now spent over 14 cumulative hours attempting what should be a simple processcanceling a reservation. Instead, I have been met with endless hold times, unanswered calls, and no resolution. The only people I have been able to reach are in your call center, and while they have been courteous, they have been completely unable to assist with canceling the reservation. Now, I am being told that I have to wait up to a week for someone to contact me about the cancellation. This is completely unacceptable.I followed all the necessary steps to cancel within the required timeframe, and I expect Wyndham to honor its own policy without delay. Please cancel my reservation immediately and confirm in writing that I will not be charged any penalties or fees.I urge Wyndham to address this issue promptly, as this experience has been incredibly disappointing and does not reflect the level of service expected from a reputable hotel ******* look forward to an immediate response.

  Business Response

  Date: 03/13/2025

  
  
  BBB Case #: 23059526
  Hotel Site #: 58058
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ***** ***** at the Trademark property in *******, ***

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before March 16, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************** & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request for Resolution 20% Discount Agreement I contacted a sales agent at Wyndham DFW Hotel, on April 12, 2024, to inquire about luxury banquet rentals. During our phone conversation, she informed me that the hotel was offering a 20% discount on rentals. To confirm this, I followed up with a text message summarizing our discussion and clarifying package details, which she acknowledged. She also scheduled a time later that week for me to visit the hotel and book the event space.During that visit, I asked how the discount would be applied, and ******* explained that since my event was in the following year, the credit would be applied toward my final payments. She assured me that she would note the discount in my file.On March 11, 2025, I visited the event center to finalize the planning, only to discover that ******* **** was no longer employed there, and no record of my agreed 20% discount existed. I showed the text message confirmation to the manager on duty, but he refused to acknowledge the agreement. He indirectly suggested that I was not being truthful, stating that he did not believe his sales agent would have offered such a discount.I am seeking accountability from Wyndham DFW for the agreement made by their representative. I have already paid $13,784.05 toward the total cost of $19,389.50, leaving an outstanding balance of $5,605.45. Since my payments are non-refundable, I do not wish to lose my investmentI simply want the discount that was promised to me to be applied.I appreciate your prompt attention to this matter and look forward to a fair resolution.Sincerely,O

  Business Response

  Date: 03/12/2025

  
  
  BBB Case #: 23054377
  Hotel Site #: 20913
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ******** ******* at the Wyndham Hotels and Resorts property in ******, ***

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before March 16, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************** & Resorts, Inc.
  Office: ************

  Customer Answer

  Date: 03/12/2025

  I am hesitant to accept the proposed business resolution due to the site manager's response to my concerns, which does not seem open to negotiation or compromise.  Thank you for your assistance in getting me this far; however, i would wait to see what happens.
  

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have stayed at Super 8 by Wyndham ********************************************************* - corporate stay, business - for about 20 years. Everything was okay until few years ago they hired racist Mexican desk clerk ****** and ****, housekeeper also Mexican. They steal, they're abusive, colluded, lied on us, pilfered company inventory that we we're responsible for. This is civil rights, Discrimination against White/Caucasian people or people that look white, federal law against this. ADA *********** not really accessible as required by law. City ordinance violations regarding insect infestation. Abusive staff - ****** and ****. We're both over age 60, disabled - extremely illegal, ridiculously, egregious behavior and Abuse -Exploitation of Elderly, Children, Disabled - ***** Penal Code *****. This is a Hate Crime situation. Something fishy here. Collusion with Corrupt local law enforcement. Charged a $75/day per fee for a service dog, which is illegal and Wyndham doesn't even do that. ****** the desk clerk intercepts the managers emails so guest's can't communicate with the manager. The manager is ******** ***. Illegal staff working here. Incredibly rude and abusive

  Business Response

  Date: 02/28/2025

  BBB Case #: 22999946
  Hotel Site #: 08265
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by **** ***** at the Super 8 property in ******, **.
  

  While Super 8 is solely the franchisor of the Super 8 trademarks and service marks to independently owned and operated Super 8 guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees.
  
  You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately. As the franchisee is in the best position to respond, please direct any further communications to:
  
  ******** ***
  **************
  ****************************************************************
  
  Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at **************************************************************
  

  *******
  Liaison,Customer Care
  ********************************************** & Resorts, Inc.
  **************

   

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation at a Wyndham Hotels ************** property in ************. I had to change the location to another Wyndham property for the same date in **********First booked at ************. I could not cancel the reservation via their web site so I called the Jamestown property to cancel, my wife heard the conversation. The lady I spoke with said the reservation was cancelled. Then I booked a reservation in *********. for the exact same dates and stayed at the ****** property. To my surprise I was billed one night for the Jamestown property. I called the property and headquarters and was told their is nothing they would do. Why would their systems not send a red flag to me or the properties about this? The lady in ********* did not cancel my reservation as promised. I am looking to get a refund for one night Jamestown $101.66. Credit card charge date was 1/18/2025. Reservation number 89544EE026095

  Business Response

  Date: 02/05/2025

  
  
  BBB Case #: 22892528
  Hotel Site #: 53795
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** ****** at the ********* property in *********, ***

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before February 8, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************** & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/29 reservation made at ************ Travelodge for 2 nights After arriving late, I went right to bed and take note of the condition of the room Upon waking up in the morning, I was shocked that this room was ever rented to a guest The sheets had water stains on the corner, after further inspection and pulling out the bed, the entire wall was damp, hence the water stains on the sheets. There was also mold on the wall and baseboards. The electrical socket was also hanging out of the walll due to the damp wall. Additonally, there was red stains on the carpet and bathroom door looked like there was a huge whole in the middle of it and they hastily pasted it and painted it. I have photo documentation of everything. Also, the parking lot had so many potholes that you could only drive about 1 mpg. When I checked in, i took a tumble and I'm 60 years old and this could of been a serious injury. That morning I went to the front desk and asked to be refunded for the 2nd night. They informed me, they could only give me another room, that was unacceptable. They were rude and would not budge by doing the right thing. I reported them to code enforcement with the city of ************. I also contacted the customer care, which is completely worthless. They said they would give me ***** wyndam rewards points, which is nothing but they said they were doing a system upgrade. for the last 20 some days, I've called and it was the same excuse. Talked to the supervisor, could not get anything done. I went on Wyndam's social media pages, no response. I tried to call their corporate department, with no luck. I'm refusing to pay for any of the stay. I was supposed to stay 2 nights but only stayed 2 nights. This is by far the worse customer service, or lack of that I have ever experienced. Wyndam has isolated themselves and gave control of their customer care department to an outsourced call center, not based in the **. I couldn't be more shocked. I will keep my business w/****************.

  Business Response

  Date: 01/24/2025

  
  
  BBB Case #: 22849992
  Hotel Site #: 52591
  Customer Care Case #: ********
  
  Dear Contact:

  Thank you for notifying our office of the concern filed by **** ******* at the Travelodge property in ************, CA. We sincerely apologize that your expectations of Travelodge by Wyndhams high standards of guest service were not met. We appreciate the time you took to let us know where we need to improve.

  The Travelodge by Wyndham chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customers expectations. This is to advise you that Travelodgeby Wyndham is solely the licensor of the Travelodge by Wyndham trademarks and service marks to independently owned and operated Travelodge by Wyndham guest lodging facilities and is not involved in the day-to-day operations or management of this facility.

  As a gesture of goodwill, we would like to offer you ****** Wyndham Reward points -- enough for one free night or five highly discounted nights at any Wyndham Rewards Tier 2 hotel worldwide.

  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.
  
  Again, we thank you for bringing this issue to our attention.

   

  Kind regards,

  *******

  Liaison, Customer Care

  ********************************************** & Resorts.