Complaints

This profile includes complaints for BenefitMall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BenefitMall has 7 locations, listed below.

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  BenefitMall

  12404 Park Central Dr STE 400S Dallas, TX 75251-1800

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  Benefit Mall

  6750 N Andrews Ave # 125 Fort Lauderdale, FL 33309

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  BENEFITMALL

  8280 Montgomery Road Suite 111 Cincinnati, OH 45236

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  Benefit Mall

  877 Executive Center Dr W STE 250 Saint Petersburg, FL 33702

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  BenefitMall

  415 Duke Drive Ste 345 Franklin, TN 37067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began working with BenefitMall when our current broker decided to add them as our co-broker. Most likely because we are a small business with a very small group plan. They dropped the ball immediately and we scrambled to get a health insurance plan in place by Jan 1, 2023. They admitted that they dropped the ball initially but would work to repair our first impression.I then come to find out in February 2023 that the old plan was never cancelled properly and the insurance company is charging us twice for 2 separate accounts (on the same people). Please note that I am not upset at the insurance company itself, but the broker that was in charge of the paperwork. I've now gone back and forth with them multiple times as soon as I figured out the issue and the main person that we were working with is no longer at the company (but nobody wants to claim fault either). Finally, after no update and already another debit coming out of the account--I called the ********************** company directly to address the issue in which they said that there is no indication in the file that the brokers are attempting to terminate the plan.I've never been so upset with a company before that I've felt compelled to write a review but we are currently out over $20k that I will have to hope that the insurance company will understand the issue and be willing to credit back our OTHER group that we have also been paying on.

  Business Response

  Date: 04/28/2023

  Hello ****************,
  
  We sincerely apologize for the trouble caused.  Our team was able to connect with All Savers and submit the termination and refund request. The team recently reached out to you via email to provide an update and to inquire about the $20k amount as we found the amount to rectify the situation was far less.  Regardless, if it is something that BenefitMall was responsible for, we will work with you to make things right.
  
  Thank you for letting us know about this situation.  We appreciate you and look forward to a continuing partnership. Let us know if there is anything else we can help with. 

  Customer Answer

  Date: 05/23/2023

  I am rejecting this response because:  The issue has not yet been fully resolved.

  The insurance company has refunded $26k dollars that were debited incorrectly since the plan was never properly terminated by the company.

  The admin fees that they were charging (about $700) for the plan being cancelled so late have also been refunded.

  We are still waiting for $1400 from the insurance company that was paid out on what was supposed to be the terminated plan as they attempt to re-collect these funds on the correct insurance plan.

  I don't appreciate the response that it was "much less than 20k" as it was over $27k dollars that was missing from our account until I directly got involved with the insurance company and THEN something happened. They had 1 month to correct the issue before I reached out to them directly. Until we receive the remaining $1400, this will not be considered resolved.

  Business Response

  Date: 05/23/2023

  Our customer service team contacted the ********************** company and confirmed that a check was mailed in the amount of $1,424.45 on May 17, 2023. Normal delivery time takes **** business days. 

   

  Customer Answer

  Date: 05/24/2023

  Issue has been officially resolved. We just received payment for the remaining balance of $1424.45 from our insurance company today.

  Customer Answer

  Date: 05/26/2023

  Issue has been officially resolved. We just received payment for the remaining balance of $1424.45 from our insurance company today.