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Business Profile

Jewelry Supplies

Hives and Honey Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Supplies.

Complaints

This profile includes complaints for Hives and Honey Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hives and Honey Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a large armoire *********** is missing out of box. There's no information for customer service or a phone number. Websites are for purchasing but no longer accepting new tickets of complaints. ****** research has dead-end contact info

      Business Response

      Date: 09/12/2024

      I don't think ****** knew how to contact us initially, so she went through the BBB.  We have been communicating with her through our own, internal communication system and have sent her what she needs.  

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the jewelry Armoire and no screws came with the product no phone number only create a ticket option no response no action this is unacceptable

      Business Response

      Date: 03/06/2024

      This has already been taken care of with the customer through our communication methods.  The customer said she would be removing the complaint from BBB.  I think she said her daughter made the BBB post.  They also contacted us directly and we responded to them immediately.

      Customer Answer

      Date: 03/06/2024

      I have reviewed the business response and accept this resolution. The item was a gift from my daughter I was unable to locate the screws then found them I did provide the business with recommendations to share with their customers screws are located x place 

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a jewelry armoire in Feb and had it delivered on March 2nd 2023. The item has a closure on one of the side doors that is broken. We reached out on 03/04 for a replacement piece and was told one would be sent ***** Reached out on 03/19 again with no answer. Sent an email from the purchasing rmail on 03/31 and have tried to call the help number numerous times however it is constantly busy. Their website's contact page is not fully filled out. I am not sure how else to get the replacement closure however for the price I paid I should have a functioning piece of furniture not a broken one.

      Customer Answer

      Date: 04/20/2023

      Company contacted me after receiving the email and my complaint to BBB and finally sent me the missing pieces. This can be closed if possible, thank you very much. 

      Customer Answer

      Date: 04/24/2023

      Company contacted me after receiving the email and my complaint to BBB and finally sent me the missing pieces. This can be closed if possible, thank you very much. 

    Hives and Honey Inc. is NOT a BBB Accredited Business.

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