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Business Profile

Medical Billing

Ventra Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for Ventra Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Explain why I was turned over to a collections agency within 3 weeks from the date of treatment.2. Why, am I receiving billing notices 6 months later?3. The medical provider, ********************************* (***) knew this was a worker's compensation medical claim, yet they mis-billed the insurance company.4. I want an explanation and, a written apology.5. Antiquated, dysfunctional billing - I'm receiving billing notices 6 months after treatment where the medical provider knew from the outset it was a worker's compensation medical claim. 6. To compound matters, ********************************* (***) turned the bill over to a collections agency within 3 weeks from date of treatment.7. As a consumer, you have rights under the Fair Credit Reporting Act (FCRA) and, the Fair Debt Collections Practices Act (FDCPA) - a class action lawsuit waiting to happen. The ****, *** should investigate this company for violations. Upper management, apparently unconcerned, nobody is looking, "What are you going to do about it..." mindset.

      Business Response

      Date: 01/31/2025

      Dear Mr. ****************** you for bringing this matter to our attention. We take all complaints seriously and strive to resolve any issues that our patients may encounter.
      We understand that you have concerns.  We sincerely apologize for any confusion or distress this situation may have caused you. To provide a better communication, we have reached out to you directly. 

      Thank you for your patience as we work towards a resolution. 

      Sincerely,

      Ventra Health

      Customer Answer

      Date: 01/31/2025

      Ventra Health, has failed to contact me. I have left several voicemail messages for their representative *** *********, tele. ************. 

      Please see attached screenshot.

      Thank you,

      ****** *. Vaden 

    • Initial Complaint

      Date:12/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received medical care on 1/31/2024. I saw Madison ********* Physicians. My insurance claim was processed and my insurance company said my service was covered and $0 was my responsibility. Now I am getting collection notice for $1,609.00 from Americollect and Ventra Health. (********************) But my insurance still says I dont owe anything. I disputed the collection but they are still saying I owe when I have sent them the documentation saying I do not. Please help stop this harassment. I have attached my insurance info showing I dont owe.

      Business Response

      Date: 01/16/2025


      Thank you for bringing this matter to our attention. We take all complaints seriously and strive to resolve any issues that our patients may encounter.

      We understand that you have concerns regarding a bill that you believe was incorrectly processed. We sincerely apologize for any confusion or distress this situation may have caused you.

      To address your complaint, we would like to clarify the following:

      1. Billing Process: Our billing process is designed to ensure that all charges are accurate and reflect the services provided. Occasionally, discrepancies may occur due to various factors such as insurance processing delays or clerical errors.

      2. Investigation: We are currently reviewing your account and the specific charges in question. We will carefully examine all relevant documentation, including any insurance claims filed and payments received.

      3. Resolution: We will take every measure to correct any errors and bring resolution to your concerns. 

      Thank you for your patience as we work to resolve this issue. We appreciate your understanding and are committed to ensuring that all our patients receive fair and accurate billing.  We will reach out to you directly with any additional information specific to your complaint and the outcomes.  




      Customer Answer

      Date: 01/23/2025

      I am rejecting this response because: this does not give me clear next steps on what Ventra Health (********************) is going to do. The response says they are still looking into, so it is not resolved. I want them to acknowledge the attachment from my original complaint that shows my claim ID indicating i owe $0 for the exact visit/charge amount ($1609) that they keep contacting me to pay. Thank you for keeping this case open

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account number:? ******** I received another bill from Ventra Health for *********** Inpatient ***************, on 12/14/24 with a statement date of 12/9/24 for the amount of $517.40. My mother, ***** *****, with my authorization, spoke with a supervisor named Jessa on 12/9/24, with my health insurance on the line as well. The mistake found after going in circles with this supervisor-The medical record from ******************** that was on file with Ventra is not updated to reflect that I was an ER patient under observation. I was not inpatient. My mother has asked countless times in the last three months, with many phone calls and emails, for Ventra to get an updated medical record from the hospital and no one paid attention to her. She sent about 20 emails with the ub40 attached from the hospital and they were disregarded. The Cigna representative, ******* *****, faxed to Jessa, as requested by her on 12/9/24, the ** 40 and a letter from Cigna stating that I was an ER patient under observation and not inpatient. How can a company not look into this further with the hospital itself, as requested by the payee(which is my mother, ***** ******) and just continue for months to give excuses and tell her its being escalated and tell her its being taken care of?! We expect for ***** to receive the claims(there are two claims under my account)with the correct codes . If this is not resolved quickly and my mother does not get her refund of $375 back and the other bill for $517.40 taken off of my account, we will have our attorney deal with this situation in court. The way this has been handled is shameful.

      Business Response

      Date: 12/20/2024

      Thank you for bringing your concerns to our attention regarding your recent experience with our billing process. We take all feedback seriously, and we sincerely apologize for any confusion or frustration you may have encountered.
      We understand that navigating hospital and emergency room billing can be complex and overwhelming. Our goal is to provide transparent and accurate billing to all our patients, and we regret that we fell short in your case.

      To address your specific concerns:
      1. Investment in Billing Clarity: We are continually working to improve our billing practices. Our team is committed to ensuring accurate and clear billing statements. We appreciate your feedback as it helps us identify areas for improvement.

      2. Your Account Review: We have reviewed your account and appreciated the opportunity to share in constructive dialogue to improve both your particular situation and our processes, where possible. 

      3. Patient Support: If you have additional questions or require assistance in understanding your bill, we encourage you to reach out.We are here to help and want to ensure you have a positive experience. 

      We value your feedback and hope we were able to resolve this matter to your satisfaction. Thank you for allowing us the opportunity to address your concerns.

      Customer Answer

      Date: 12/20/2024

      My mother was finally able to speak to someone from Ventra concerning the issue. They are now handling my account. The only reason I say I am rejecting the response is because until my 2 claims are not resubmitted to my health insurance company with the correct coding, the issue is still not resolved. Once the issue is resolved and settled, I will give a different response. I appreciate **** ********* is on top of things now but it shouldnt have taken 3 months for our concerns to have been taken seriously.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was in the emergency room at ******************** in *****, *******, under observation, for the dates of **************. He was never admitted. He was an ER patient. I received a bill where my out of pocket amount was $375 (invoice number ******** for 7/14/24). I went ahead and paid this amount thinking I had to. Then a few weeks later, I received another bill for $517.40(invoice number ******** for service dates 7/15-7/16). I noticed on this particular bill that an extra day had been charged for 7/16/24. My son was not even at the hospital on 7/16/24. I called my health insurance, which is Cigna, and when they started looking at the history of the claims, they told me that all I was responsible for was my ER copayment because my son was never inpatient. I have been calling this company of ******************************* (c/o Ventra health) since 9/9/24 and so has Cigna. We have explained countless times what the situation is and to please make a correction in coding but they either submit the same claims with nothing changed or they tell me its being escalated but nothing happens. They have resubmitted twice already with the same coding as the original claim. I have spoken to several supervisors and they tell me it will be taken care of and that they will get back to me personally, as well as call Cigna, and they do not. Even the representative I have been working with from ***** explains that the point of service needs to be changed on both claims from inpatient to ER and they do not make the necessary corrections. They could even get in touch with the hospital and look at his record in order to see that he was an ER patient. I would like the $375 refunded that I paid. Since 9/9/24, I have called this provider 11 times and so has ***** to no avail.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to ER at ******************************, they discharged me after a few minutes when they discovered I was uninsured. They provided zero medical care, testing, diagnosis or treatment. Ventra Health sent me a bill for $782 on behalf of the Dr. *** walking in the door. I've reached out by phone and email numerous times, but no one at Venta has been willing to reevaluate this bill or send it back to the hospital or doctor. I feel 782 dollars for asking for and being denied care is the equivalent of theft, and I will not pay this amount.

      Business Response

      Date: 11/22/2024

      Matsu Emergency Physicians provides care for all patients regardless of insurance in accordance with EMTALA.
      We have followed up with the patient directly and have resolved their concern. 

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of last year my wife ************************* was billed by Ventra Health for about $900. No explanation was given at the time of billing, so we contacted their ********** and requested the following:1. An itemized invoice detailing all services or products rendered 2. To bill her insurances, or to provide proof they had been billed To date we received neither of those things. To our knowledge, VentraHealth never billed our insurances. The next communication we had was this last month when we received a notice that the billed amount has gone to collections and we received a demand for payment from the collections agency, including a claim of accrued interest. We have never heard from VentraHealth except that one exchange. We have no idea if or when they ever provided service to us, and they only ever sent that one invoice which was over a year after any hospital visit made by anyone in our family.

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was making monthly payments on a health care bill. It was set up as Automatic payment of $15 per month. I lost track of the payments but ended up paying it in full about 2 years ago and kept paying errorounouly which lead to an overpayment of $465 dollars. I Contacted the company via phone and email and they agreed an error occurred and I slipped thru the cracks when they changed systems. I sent proof of checks being deposited into the same account used by the company as automatically deposited each month. They replied via email 90 to 120 days to get a refund. After 120 days I contacted ventra health via email. Their reply was that they can no locate my account and provided me with no updated timeframe on the overpayment recovery. They are a revenue service company and should be able to audit my account payment and find the overpayment yet they have not to date going over 150 days so far

      Business Response

      Date: 09/17/2024

      This patient's issues occurred when the anesthesia group was being managed by a former company. Ventra was not the company handling those cases but because the former group no longer exists, they receive the correspondences.

      After reviewing the case, the current anesthesia group manager has approved refunding this patient event though the services were provided by a prior group. 

      Ventra Health has been advised to process the refund on their behalf.

      Customer Answer

      Date: 09/19/2024

      I am rejecting this response because:  there has been no check provided or proof one even was sent. Delay after delay and many emails with specific dates saying checks are to go out but then no proof 

      Customer Answer

      Date: 10/28/2024

      The refund has been received 

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ventra Health is a fraudulent company. I was seen for an ER visit in Sept 2023. I never received a bill from Ventra until 2024 when I was sent to collections. They never billed my insurance. Once finally having the proper information, they submitted the claim which was paid in April 2024. As of May 23, 2024 they are insisting they have not received payment and that I still owe the full balance, despite a claim from my insurance and my explanation of benefits. Both of these show that I only owe a fraction of the total balance. Though this issue WILL be solved, I have a problem with the companys employees seemingly being forced to post 5 star ****** reviews. There are 0 positive reviews that do not come from employees. I am unsure of what steps I can take to ensure this company is corrected from its awful behavior, but Id love to know.

      Business Response

      Date: 07/02/2024

      Good morning,

      Thank you for allowing us to assist you with resolving your concern.  We apologize for the issues you encountered in getting your concern resolved in a timely manner.   The account in question has been closed, the balance has been adjusted to reflect a zero balance.   

       

      Thank you,

      *********************, Client Success Account Manager

      Customer Answer

      Date: 07/02/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 8th 2024, I received an emergency appendectomy with ***************** I was approved for charity care through the hospital and assured that this covered all cost associated with the hospital visit. I received a letter from South Miami Criticare notifying me of a bill for $2,032.00. I called their customer service and their representative told me to email the letter to Ventra Health - dr-****************************** (this was on February 26th). I have been calling every 30 days to verify that the letter was received, and each time they kept asking me to send the letter again. The past two times I sent it both to dr-****************************** and *************************************** I have yet to receive a response.Finally on 4/17/24 after calling again and the representative telling me that they had not received anything, I asked to speak to a supervisor. I was connected to a supervisor named **** who reassured me that she had the letter in front of her and that she would personally resolve the issue with Ventra Health to clear the charge.It has been almost 4 months since my initial attempt to clear this issue and almost a month since my conversation with the supervisor **** and the charge is still there. I am hoping BBB will help resolve this problem with this unscrupulous and dishonest company. I am attaching the letter from Baptist Health who reported that this charge is covered by charity care. Their phone number is **************. I have called multiple times and all representatives confirmed that this bill is covered by the charity care program and that I needed to speak with a supervisor to make sure it was applied to my account. I encourage ******************** to call the number to corroborate my statement. Thank you.

      Business Response

      Date: 06/05/2024

      We sincerely apologize for the issues you encountered when attempting to resolve your account issue. We hope we have resolved the complaint to your satisfaction and are committed to reviewing/improving our process to ensure an issue like this does not occur again in the future. 

      Customer Answer

      Date: 06/05/2024

      I was able to resolve this issue with Ventra Health by escalating to a supervisor. The charge has been cleared after several months of disputing the charge.

    • Initial Complaint

      Date:04/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a patient at ******************************************* (in *******) on November 12, 2022. For that visit, I received a physician's bill that I paid through ************************************** I filed a claim with my insurance, it took a while but finally insurance processed my claim. the total amount of the bill was $1686, the insurance sent me a check in the amount of ****** (the portion that was paid by employer-sponsored benefits plan). Ventra Health must refund me the discount amount which is $1310.28. I called them many many times, they requested more documents, I contacted my insurance (with a lot of difficulty) to send them the documents. The Ventra Health agents has been telling me that the refund will take place in 3 business weeks for more than 3 months. Every time they say we have all the information we need and the refund will be issued. Still nothing has happened.

      Customer Answer

      Date: 04/30/2024

      I received the refund today. The case can be closed now. Thank you.

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