Complaints

This profile includes complaints for Southwest Funding, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Southwest Funding, LP has 59 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Southwest Funding, LP

  13150 Coit Road Suite 100 Dallas, TX 75240-5775

  
• 

  Southwest Funding, LP

  1341 W Mockingbird Ln STE 30W Dallas, TX 75247-5054

  
• 

  Southwest Funding, LP

  2010 N Hampton Rd STE 300 Unit A Desoto, TX 75115-0203

  
• 

  Southwest Funding, LP

  3110 N Stemmons Fwy Dallas, TX 75247-6107

  
• 

  Southwest Funding, LP

  4100 Spring Valley Rd STE 624 Dallas, TX 75244-3750

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no contract with this business and would like them removed off of my credit report. I have never signed a contract with them *** would like a copy of the contract. Immediate removal of this company off of my credit report!

  Business Response

  Date: 05/29/2024

  Hello,

  Unfortunately we do not have any mortgage applications or a record of any credit report pulled in the name of ******************. It may be a different company she is referring to as Southwest Funding, LP does not conduct business in the state of VA. However, if ************** feels this is accurate information we would need to see the page on the credit report so we can confirm it was Southwest Funding that pulled credit or a different company.

  Thank you,

  *********************

  Customer Answer

  Date: 05/29/2024

  I have reviewed the business response and accept this resolution. I do apologize and hope this does not affect you in any way, this is the wrong company. I send my sincerest apologies. 

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter worked with ************************* in the ***********, ******* office in August 2023 after being told by another lender that a co-signer would be required. ****** gave her a pre qualification letter and told her that she absolutely would not need a co-signer. Less than 2 weeks from our closing, he reneged and said that underwriting was requiring one. Had he done this in advance, we never would have gone with him as she would have qualified for a much cheaper loan at a conventional bank or credit union using me as a co-signer. Because we did not have time before the closing date to qualify elsewhere, we had to go ahead with it. What followed was an unmitigated disaster. ****** was non-responsive when we asked for a closing estimate with no points; by the time he did respond, interest rates had jumped 50 basis points. He was administratively sloppy, accidentally sending my Social Security disclosure form to a random person in his email list. Finally, he was late in getting needed documents to the title company, at which point they discovered missing information required by ******* law, necessitating the delay of our closing. ****** texted me and actually asked me to lie to the title company so that closing would not be delayed. I would like an adjustment and refund of some of the loan costs: half of the points paid ($2485) to reflect the delay in the estimate we asked for prior to the increase in rates and a refund of the loan origination fee ($995).

  Customer Answer

  Date: 12/26/2023

  I am confirming that the business has not been in touch with me. 

  Business Response

  Date: 12/29/2023

  Hello,

  In response to this complaint we have reached out to the Loan ******** ************************* and the following is his response.

  The mother of the client is the one issuing the complaint but she was not involved in the initial conversation with the daughter (our client) and ******.  This is why she states she was not told or knew about the possibility of a co-signer and she would not know this because she was not there. So shes making all of these complaints based on assumptions and/or comments she may have heard or misinterpreted from her daughter. 

  Our client was told from the initial pre-approval that using the bonus income was questionable and they would have to let the underwriter review all the documents. Our client was aware and had a back up plan of adding her grandmother as a cosigner. In addition, the loan officer was never told the loan was previously denied with another bank/lender. 

  The mother decided to get involved later in the process and was very combative through out the rest of the loan process, she ended up being the cosigner on the loan as well.

  The rates did go up from the initial pre-approval, this does happen, especially in the recent market, rates go up and down daily. The Branch Manager made concessions on this loan to reduce the rate as much as possible for this client, so much so that there was no profit made by the branch for closing this loan.

  We are sorry this client's mother had a bad experience, this is definitely not the intention and everything was done on our end to rectify the rate increase as much as we could given the current market conditions.