Complaints

This profile includes complaints for Atmos Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Atmos Energy has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Atmos Energy

  PO Box 223705 Dallas, TX 75222-3705

• 

  Atmos Energy

  PO Box 600728 Dallas, TX 75360-0728

• 

  Atmos Energy

  5430 Lyndon B Johnson Fwy STE 1800 Dallas, TX 75240-2615

• 

  Atmos Energy

  101 E Elba Bowie, TX 76230

• 

  Atmos Energy

  5110 80th St Lubbock, TX 79424-3016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have just moved into this house with a gas furnace and stove. I have not used the stove/oven and moved the breaker for the furnace to the off position to keep everything off until I replace the system. I just received notice that my meter was read yester 4/13/23 and I owe $71.63 however, when I go to view my usage and my bill, the website says my bill is unavailable. How can there be a gas charge when it only on the day I moved in and has not been on since?

  Business Response

  Date: 04/17/2023

  We are showing the home has a hot water heater, central heater, and range all powered by gas.  The home used 22 CCFs of gas between 3/17/23-4/13/23.  The reads were actual reads by a meter reader.  The read on 4/13/23 read ****, the customer can verify this read on the gas meter or contact ** at ************ to send a picture of the meter to verify the reading.  The customer was also charged a one-time meter read fee due to the move in read of $19 on this invoice.  That will not appear on future bills.  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/23 I called because my gas was disconnected, I called and had my service reinstated, unfortunately the next reconnection date available was 4/3/23.I tried to explain how my family and children couldnt go without hot water for the weekend. I talked to a manager who also said she couldnt help me, they didnt have any technicians available to come unlock their lock and turn the k*** on to continue my service. So I asked if I could save them the time and do it myself, she advised me that I could turn it off and on at my leisure if I was doing an appliance swap or home improvement, but it was somehow against the law for me to do this since a lock was in place. When I tried to explain how that didnt make any sense because the only thing they will do differently than I was bring a key to the job. She didnt enjoy my logic and threatened to send a tech to remove my entire meter and just reinstall it Monday when my scheduled reinstatement of service was scheduled.Later that evening I found out she did send a tech to remove the entire meter Instead of just removing the lock and allow my gas service to continue. This is a complete abuse of power and terrible customer service. Since my payment obligation was fulfilled prior to the removal of my meter I would like compensation for the inconvenience and money spent on hotel, food, and fuel. I would like an explanation as why this was a more convenient solution to the problem.Account Number: **********

  Business Response

  Date: 04/04/2023

  *********** was disconnected for non-payment on 3/30/2023.   The customer contacted us on Friday 3/31/2023 to make payment and schedule reconnection of service.  Reconnection orders are scheduled by appointment on the next available business day.  ****************** can be reconnected a trained technician is sent to your home to perform a safety check and then connect service. This is not something that we can do remotely.  Customers must be on site during this appointment to allow technicians into the home to turn off valves to appliances in order to perform the safety check and then relight appliances.  The first available appointment was the following Monday 4/3/2023.  The customer advised they would cut off the lock themselves and were advised this is a safety concern and could cause a hazardous situation as well as damaging property.  The customer then advised they smelled gas near the meter.  A technician responded to this emergency order and pulled the meter for safety.  Gas was then reconnected on Monday 4/3/2023.  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atmos Energy tore up a 12x6 portion of my front lawn to complete work on a gas line underground. Atmos Energy left a complete void in my yard after the work was completed. There is a bare patch of dirt, rocks, and (now) weeds in the place of what was once plentiful with grass. Atmos Energy hasnt returned any of my inquiries about this issue. My yard now has hundreds of pieces of gravel and dirt that were not prominent on the surface before they destroyed this section of my property. I need them to come out and return my property to the condition it was in before it was mangled.

  Business Response

  Date: 04/04/2023

  This is not the customer we have on record at this address.  We also do not see any interactions or requests from anyone at this address regarding field issues.  Please have the customer of record contact us to make sure this is resolved at ************. 

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ********* I over paid Atmos Energy for my account ********** (********, ***** home) in the amount of *****. Since I also own a home in ****** ** account **********, I called on 01.12.2023 and spoke to ****** and requested to have that credit from acct ending in ********************************** ****. it did not happen in January. In February I received an additional charge for ***** to account ending in **** and a credit, which voided out and I did not receive any credit. The record should show two credit and one debit in the amount of *****. So not I received the bill for account ending in **** and I am being charged the *****! Wow, that money was mine it was an overpayment when it was allegedly transferred to account **** that money was a credit NOT A CHARGE! i HAVE REPEATEDLY CALLED ATMOS AND HAVE GOTTEN SO MANY RUDE AND ACCOUNTING CHALLANGED PEOPLE, AND I HAVE REQUESTED FOR AN EMAIL ADDRESS TO SPEAK TO ATMOS' CEO ASSISTANT TO FILE A COMPLAINT AND NOW GET MY CREDIT AND MY ACCOUNTS CORRECT. I am angry that they hide behind a physical address instead of being honest and assisting the customer, they lie and cheat the customer. I have already filed a complaint with the public utilities commission and one with the ** ************************ as this is theft via conversion. I want to speak to an actual accounting scholar who understands debit and credits versus a call center script following person. I demand my refund as I am an elderly person and I am being abused by atmos energy.

  Business Response

  Date: 04/14/2023

  For Account ********** for address **************************************, the customer was sent an invoice dated 12/21/2022 for $211 for gas usage from 11/18/22-12/21/22 of 191 CCFs.  The customer set up an installment plan of 2 months on 12/24/2022.  We received two subsequent payments of $-42.20 on 12/27/2022 and $-84.40 on 01/03/2023.  The remaining balance on the account was now $84.40.  The customer was then sent another invoice for this account on 01/20/2023 for $249.40 for gas usage from 12/22/22-01/20/23 of 204 CCFs.  The new charges plus the remaining balance of $84.40 now equaled $333.80.  The customer contacted us on 01/12/2023 to transfer the payment of $-84.40 from this account to Account ********** at **** ****** ****** **.  The transfer occurred 01/23/2023 and the credit for $-84.40 was reflected on the invoice for Account ********** dated 01/26/2023.  Subsequently the debit for $84.40 was also reflected on the invoice dated 02/20/2023 for Account ********** as that payment was now removed from this account.  The balance on this account was now $418.20.  We received two payments towards this account on 01/27/2023 for $-211 and on 02/13/2023 for $-122.80.  The balance on this account was now $84.40.  New charges were listed on the invoice dated 02/20/2023 for $239.34 for gas usage from 01/21/23-02/20/23 of 250 CCFs.  The new balance on the account was now $323.74.  We received a payment on this account dated 03/10/2023 for $-239.34.  The balance on the account was now $84.40.  A new invoice was sent on this account dated 03/21/2023 for new charges of $134.21 for gas usage from 02/21/23-03/21/23 of 137 CCFs.  The balance on the account was now $218.61.  We received a payment of $-218.61 on 04/10/2023 and the balance is currently $0.  For any further questions please call us at ************.  

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill for $578 from Atmos Energy for services from 12/30/2022 to 1/30/2023. Month before the bill was $122.41. The highest bill I've EVER had in approx 29 years was $239.41 and that was 12/30/2021 to 01/27/2022. The meter was almost 35 yrs old. Not a doubt that the meter was defective. Atmos came out 2/22/2022 took a reading and replaced meter. They even sent out another technician on Friday 2/24/23. He checked inside my home. He saw a small 4 burner stove and a hot water heater in garage. The hot water heater was about 1 year old. No leaks. I showed him the water meter and it showed no leaks. There are only 2 people that live at my address. One is 72 yrs old and another that is 56 yrs old. We use very little gas. House is heated to 69 maybe 70 degrees at most. After reading the meter twice, Atmos says the readings were correct and that I owe $578. Never did it occur to them that the meter might be defective after 35 yrs. I asked ******************* (last guy to come out on Friday 2/24/23) to save the meter that the Atmos guy that replaced my meter on Wed 2/22/23 took with him. ***** called me back that same day and said Atmos threw away my old antiquated defective meter. I wanted the old meter so I could have it tested. Why Atmos threw away that meter I have no idea. I told the guy that replaced the old meter that I plan on bringing legal action against Atmos and would like an independent source to test the meter for defects. My neighbors gas bill was about $200 but their home is 2 story and much larger sq footage. I bet there is not one house on my street with a $578 gas bill. Atmos owes me at least $400. I paid the $578 because I had to. They had every opportunity to test the 35 yr old meter but decided to get rid of it. There is no doubt in my mind that their 35 yr old meter was defective. I want $400 returned and not a ***** less. If they don't send me $400 I have every intention to file suit.

  Business Response

  Date: 03/03/2023

  The customer appears to have been under-read during the December bill cycle. The customer was billed for 118 CCFs from 10/29/22-11/29/22 when the average temperature was 56 degrees. The customer was then billed for only 68 CCFs from 11/30/22-12/29/22 when the average temperature was 50 degrees. When the another read was taken in 1/30/23 they were billed for 327 CCFs from 12/30/22-01/30/23 when the average temperature was 53 degrees. The customer sent a picture of the meter 2/21/23 and the read was in line with the prior read. A technician went out 2/22/23 and the read was again in line. No issues were found with the meter. The meter was then changed out 2/24/23 at the customer's request. The total usage from 10/29/22-01/30/23 was 513 CCFs. Last year the total usage from 10/28/21-01/27/22 was 364 CCFs. The year before that the total usage from 10/29/20-01/28/21 was 466 CCFs. The year prior to that the total usage from 10/29/19-01/29/20 was 481 CCFs. It appears the usage this year is in line with prior winter months in the home. Please call ************ for further questions.

  Customer Answer

  Date: 03/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They begin with admitting they can't read a 35 plus year old meter accurately 100% of the time. Am I not entitled to be billed accurately 100% of the time? All they did was to try to come up with 513 CCF's over 3 billing months, looks like they tried going back 4 or 5 yrs. They couldn't and this isn't horseshoes. I'll keep it simple and we'll compare this year to same time period exactly one year ago. Anyone with common sense can tell something went haywire on their January 2023 billing. $578 for 327 CCF's! They couldn't find another month of me using 327 CCF in all of my 29 yrs. using the antiquated meter. Exactly one year earlier the same January bill showed using 188 CCF. Ave temperature 46! Compared with this 327 CCF ave. temperature of 52! It's colder last year yet I used 139 LESS CCF! They stated"there were no issues with the meter,".and inserted that line positional where Atmos states one of their techs came out to read meter again, like he may have examined old meter. NOBODY examined the old meter. How would they know whether or not there were issues with the 35 plus yr old meter, obviously there are issues. I told their tech to save the meter because I wanted it tested by a third party. Atmos got rid of the meter that same day they replaced it. I know this for a fact-an Atmos employee told me it had been thrown away. An Atmos employee also told me I'm one in many who are complaining about antiquated meters over charging customers. There're making more on the old meters. This most recent bill I received from my new meter is $66.07 FOR 36 CCF!!! Imagine that, going from $578 to $66 the very next month AND BOTH MONTHS THE AVE. Temperature was the same 52 degrees!!! Again a little common sense goes a long way. I'm not going away. Atmos owes me $400 at least so if it takes a court to decide then so be it. Atmos owes me, period.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bills have been over $400 a month for the last 3 months. I am widowed, I live alone. I eat out most of the time. I do 1 load of laundry a week. I shower 2 times a week and keep my thermostat around 60. On January 5th I had open heart surgery. I was gone from my home 3/4 of the month. My daughter made an inquiry about my bills because I received one for over $500. They did lower it, but it was still over $400. My average bill is usually around $100 or less My daughter has been staying with me since I came home. She cooks every day and does laundry 3 times a week, showers every other day and my bill is $167.96. My last billing statement was $418.75.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/22) */
  The customer was over-read in error by a meter reader on 1/18/23. The customer sent a picture of the meter 1/30/23 which verified the over-read. The customer was then sent a corrected bill on 1/31/23. The customer's winter usage is in line with prior winters in the home. The heating unit is still consuming gas even though less people are residing in the home. Most heating units have safety measures to prevent them from being turned off completely in order to prevent pipes from freezing in the home in case of freezing temperatures outside. So even at a very low setting, your heating unit would be consuming gas as long as the temperatures outside were lower than the thermostat setting inside the home regardless of who is in the home. As long as the thermostat in the home is set at a higher temperature than the temperature outside the heating unit will be consuming gas regardless of the number of people in the home. For a billing history or more information on the account please call XXX-XXX-XXXX.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Atmos Energy for dates of service 12-22-22 to 01-24-23 meter reading **** to ****. My bill was $448.68 with my prev. bill being $173.99. I paid my bill, but I am questioning the outrageous increase. I took a pic of my meter on 02-17-23 and the reading is **** which does not make sense. I called Atmos on 02-17-23 and asked how they came up with my reading of **** if I have not reached those numbers yet and they said they estimated the reading. So my bill went from 96 CCF ********. **********/and average temp. of 57 to 264 CCF on current bill w/ average temp. of 54. That doesn't make any sense at all. I uploaded my meter pic and the credited me $207.77 to my acct. which is fine, but I'm not ok with how they figured out the credit. Here's how they did it.. For my dates of service for 12-22-22 to 01-24-23 they charged me ****CCF to ****CCF $ ****** which is still not correct because the ****CCF is from 02-17-23 not from the bill I already paid. My concern is how they are taking advantage of me as a customer and not charging me how they should. They are charging me how they feel like and just simply winging charges to shut the customers up. What they are doing to me is fraud because they are charging me for services and gas I have not even used. Yes they credited me, but not for the correct amounts because they don't know the correct amounts to credit me be they drastically over charged me. They have not made anything right with me and I am very unhappy with how they tried to fix things with my bill. They think that with the credit I would be happy? Well I was not because the credit was not for the correct amount. The amount they charged me for was still not the correct amount I used for the month. It should've been similar to the previous month because it's just my husband and I in the household, so it's not about to change very much. Atmos needs to be responsible for their actions!

  Business Response

  Date: 02/22/2023

  The customer was over-read in error by a meter reader on 1/24/23. The next read on 2/17/23 of a picture of the meter verified this. The customer was then sent a rebill 2/20/23 with a credit for the overage. For more information, please contact us at **************.

  Customer Answer

  Date: 02/27/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The credit was not the correct credit. They never should have never estimated my usage in the first place. They should've had someone actually come read the meter or take an average of my previous usage from my months prior. How can they credit me for a reading which was taken on 02-17-23 when my bill was for 12-22-22 to 01-24-23? They fraudulently charged me for usage which I hadn't even reached when I called and questioned my bill on 02-17-23. If I had not called to question my service charges my $448.68 would be taken with no questions asked and Atmos again gets away with committing fraud and taking advantage of customers at our costs because no one puts a stop to them. Their over charge to us as consumers is outrageous and despicable. Someone at Atmos needs and should be held accountable for doing this to us as consumers.

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been deal with natural gas leak at my current residence I've repeatedly notified the Landlord at ******** and Atmos Energy 3 times and up until my last report on 1-31-2022 did atmos properly assess the situation and take the proper procedures

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atmos cut off our heat during weather that was below freezing. We were not told by the sellers of our house that the heat was gas only. We thought our heat pump was electric. Atmos made no effort to contact us or leave a note when they disconnected the gas. We only found out after hiring a hvac contractor to fix our heat pump to find out that our gas had been cut off. We had already spent one night freezing. When I talked to customer service, I was told that they do not send notice when utilities are disconnected. We have never received a bill or a anything from Atmos.
  When I was on the phone with customer service I was even told that if they wanted to they could "refuse to reconnect service until we back-payed the bill". The bill we never received. And they said they were not able to reconnect service for yet another day where temperatures are dropping into the twenties again.
  It is against Tennessee Code for utilities to disconnect service without a fair policy. After further research I discovered Atmos was in violation of their disconnect policy which requires a 15 day written notice.
  

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 5, 2023/02/06) */
  The prior tenant in the home moved out 10/17/2022. Atmos Energy leaves gas on for a short period to allow the next tenant to put gas in their name. We also do not turn off gas when temperatures are freezing or below. When there is no request for new service the gas is scheduled to be turned off. The gas was then turned off 2/1/2023. The new tenant contacted us the next day to reconnect gas and gas was reconnected 2/3/2023. The customer was then back billed to move in date in October.
  
  
  Consumer Response /* (3000, 7, 2023/02/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Atmos energy disconnection policy states that they will mail a notice 15 days before disconnecting service. They never sent one against their own policy, as shown here: https://www.atmosenergy.com/static/*********************************co_resprights_2020rev_0.pdf.
  Also Atmos did cut our gas when it was freezing and below. On February 1st the low that night was 35 degrees. On February 2nd the temperature dropped to 29 degrees which is below freezing. Atmos did not reconnect until the 3rd.
  I do not accept the business response because they do not follow their own policy of giving notice and stating that they do not disconnect heat during freezing temperatures is a lie.
  
  
  Business Response /* (4000, 9, 2023/02/09) */
  Atmos Energy sends out notices 15 days in advance before disconnecting gas service due to non-payment. We did not have an active customer on file at this location. Gas is left on temporarily to allow new tenants to apply for gas service. When no new tenant requests gas service, gas is turned off and a tag is left on the door where applicable.
  
  
  Consumer Response /* (4200, 11, 2023/02/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I cannot apply for a service I don't know about. Atmos policy does not say notices are only sent for nonpayment. Obviously Atmos had the address of my home so they had the ability to reach out but decided not to. If I am not considered to be a customer to Atmos without claim to the protection and rights to the policy why am I being back billed for $650? No one can explain why Atmos refuses to communicate openly with me. One notice from Atmos and this all could have been avoided.
  When our service was cut off there was not a tag on the door. "Leaving a tag on the door where applicable" is vague and apparently subjective. My home has doors I'd like to know why none of them were "applicable". My husband had to miss almost a whole day of work and hire a hvac contractor for $95 to fix our hvac when the only issue was that Atmos would rather send someone out to cut off service instead of mailing a piece of paper.

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 22th 2022 at 5pm, Atmos energy turned off our gas on the coldest night of the year in our area. I'm a longtime customer and my family and I were in a cold home and the only excuse I got was they're trying to resolve the issue. This happened 2 yrs ago and we had to get a hotel room. This needs to be addressed to Atmos not to do this to customers.
  

  Business Response

  Date: 03/21/2023

  Business Response /* (1000, 5, 2022/12/27) */
  A technician responded to a low pressure no gas order on 12/22/2022 at 10:15pm and noted low pressure due to high demand on system caused by weather. The technician left gas on and spoke to the customer.