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Business Profile

Pillows

Manufacturing Dreams Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Manufacturing Dreams Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 205 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pillow on 12/9/23 as a Christmas gift. It never came in time for Christmas. I emailed them three times with no response. I filled out their online form to be contacted. I never got a reply. I just tried to call them and the number listed on their website is out of service. I still have not received the pillow. Order number is *****.

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on December 5, 2022 and was supposed to arrive by Christmas. It did not and I tried contacting Dream a Pillow. They initially responded and said it would take more time, but item never arrived. Now their phone number doesn't work, no response via email. etc. I purchased one item for $46.54.

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pillow on 11/30/23, their website says takes approximately 2-4 days. i have emailed several times asking for a says & have received no response. My account has been charged but I have received no confirmation of when I will receive my order. No response to any of the emails Ive sent.

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did an order in 11/29 and I still have not received it. I emailed numerous times.. no answer called and the number is not in service and I can not cancel it.

    • Initial Complaint

      Date:12/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom pillow in the last week of October 2023. It is now the first week of December and no reply or response to any email I have sent. The 50+ dollars was deducted from my bank account almost immediately and now nothing. I calling this a total scam. BEWARE.

    • Initial Complaint

      Date:11/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother got me a pillow of my recently deceased father through this company and it is defective. It took forever for them to respond to my first emails and then after appearing to be getting the issue resolved they completely stopped communicating with me. I cant reach anyone now. They wont respond d to emails, their phone number on the website doesnt work, they are just completely avoiding all communications. All I want is my pillow remade correctly.

      Customer Answer

      Date: 11/13/2023

      I finally heard back from the company. They gave me a discount code to place the replacement order. However, based on other reviews, I want to hold off closing this complaint until the product is actually in hand, as they appear to have many complaints where orders or reorders are placed, and then never processed.  Many people are saying they have not received their item for upwards of 9 months or longer. 

      Customer Answer

      Date: 12/12/2023

      Company finally did reach out to me and replaced the damaged item free of charge. 

    • Initial Complaint

      Date:10/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pillow for a Christmas on 11/26/2020 as a gift, they charged me $42.39 but I never received the pillow. Tried contacting them twice once in January 2023 and again by email on 3/30/2023 with no response.

    • Initial Complaint

      Date:08/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of transaction 12/6/22 Order #***** I have reached out multiple times and was only told once of a delay. I have emailed asking for updates on the status and that I still wanted the order. It has been 9 months and still no product. Today I asked for a refund and recved the message that refunds are only available in the first 30 days. Amount paid *****.. I want my credit card refunded.Shopping cart Product imageDescriptionQuantityPrice Create A Custom Dog Pillow - Dream A Pillow1Create A Custom Dog Pillow SHAPED / MEDIUM 18"notes: Please remove the background. Just the dog from his chest and up please.1$39.99 Create A Custom Anything Pillow - Dream A Pillow1Create A Custom Anything Pillow SHAPED / MEDIUM 18"notes: Please remove background. Pillow should be of dog only. Please remove the feet so its just chest and up. Thank you 1$39.99Scroll for more items Cost summary DescriptionPrice Subtotal$79.98 ShippingFree Taxes$6.60 TotalUSD $***** Order details Contact information ***************************** Shipping address ******************************* ********************************************************************************************** ?************** Shipping method Standard Payment method Mastercard ending with **** - $***** Billing address ******************************* ********************************************************************************************** ?**************

    • Initial Complaint

      Date:08/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 pillows at $250 on 7/27/23. Since I had received no updates I emailed them on 8/7 but got no response. On 8/10 I called but their number is disconnected. Their ******** no longer exists and their IG is inactive. Obviously this store is a scam. *** asked my bank to look into it and return my money. DO NOT ORDER FROM THEM!! How do we get the site taken down?? The founder also cheated investors ffs out of $50,000! Like how has law enforcement not shut this sh*t down??? Hey BBB at what point do you pass on information to law enforcement or the ** of the state a company is allegedly doing business? And how many times can ppl ask for refunds before **** et al stop allowing a business to process payments??

    • Initial Complaint

      Date:08/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my girlfriend a pillow shaped of her dog from dreamapillow on July 25th. I spent a total of $62.34. $22.35 of which was spent on 2 day air shipping. Meaning this item was meant to AT LEAST ship by the 28th. It is now August 7th. I reached out already by email and heard nothing (the email was sent 5 days ago). I even sent out an email the day of the order to tell them to crop out the background and shape the pillow. I heard nothing. I do not want anyone else to have to go through this my girlfriends birthday has well passed now. Its simply unfair and no one else should have to deal with this. On the Shop app to check tracking it simply says order placed no details or anything. I would like for this to be delivered or a refund on at least the shipping this is ridiculous. The order number is #*****

    Manufacturing Dreams Corporation is NOT a BBB Accredited Business.

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