Business Profile

Online Dating Services

Match Group Americas, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,116 total complaints in the last 3 years.
1,936 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My profile was hacked - I reported that it was hacked - they shut off my access to my profile for at least a month of which had already been paid for. I eventually get my access to my profile - they do not extend my subscription for the month that I lost Then I tell them I cant access the profile because I still cant verify my phone number - mind you I had emailed them 6 times over the course of two months stating that I couldnt verify my phone number - during that time was when my profile got hacked - I now am still paying for my subscription and do not have access to my profile.
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *****, **** #********

Good Morning,

The phone number provided in this concern was unable to be used for verification because the number was already associated with a Match account. However, we freed up this number and it should now be available for verification on another account.
Please note that the subscription connected to the account registered under the e-mail provided was purchased 7/5/2025, and the subscription has been extended by 2 days accordingly.

Sincerely,

Match Group
Initial Complaint
Date:07/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hinge banned my account accusing me of violating rules. I've had my account for years with hundreds of friendly interactions. I believe this is a mistake. I made an appeal which was instantly rejected. They do not provide a reason for the ban. I appreciate their efforts to keep the community safe since the platform is full of people with bad intentions, fake profiles, and scams. Well, I'm not one of the them. I'm a well established professional. I'm also part of a minority so I can't help to wonder if this is targeted, which is obviously something that would have to be addressed outside of the BBB services.
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, ******* **** #********

Good Morning,
We are forwarding this response on behalf of ***********

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/07/2025
I am rejecting this response because:
I have already appealed through proper channels.
it appears their system is fully automated and no one is actually considering the facts or giving any form of explanation outside of their usual template. (You can see that they replied to my BBB complaint very fast. Without looking into the facts and telling me to do what Ive already down, which is submitting an appeal)
I think their reply highlights the core of the issue with their business practices, they do not read messages or interact with their customers in a way that is appropriate.
There are hundreds of complaints similar to mine, this is a widespread issue. This business doesnt care about what is right or customers.
Business Response
Date: 07/08/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, ******* **** #********

Good Morning,

We are forwarding this response on behalf of ***********

As explained in our original response, Hinge is only able to accept appeal requests submitted through its appeal form: ***********************************************************************************

We encourage users who believe their account may have been suspended in error to submit an appeal for review.

Thank you.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hinge bands men based on vague terms of service if a woman reports having a negative experience. These reports can be completely made up because things didn't go the way they wanted, or these reports can come from men stating what their dating preferences are that make them feel bad. Getting permanently banned because of having a bad date or because a guy doesn't want to be in a relationship with a single mother is not justification for kicking someone off the platform. Women play men on these apps all the time just to get free meals or what have you but aren't going to file a report (more often than not) because we know the game. Even if we did file a report for having a bad experience, it is very unlikely that a woman would get banned because these apps need women on the platform.
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******, Yale #********

Good Morning,

We are forwarding this response on behalf of ***********

Be assured that Hinge does not discriminate on the basis of any protected characteristics and applies its Terms of Use and Member Principles universally across all users.
Our records show Hinge has previously reviewed and denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Match Group because my account was permanently banned without any valid explanation, even though I did not violate any terms or community guidelines.I was a paying customer using the service in good faith. Out of nowhere, I received an automated notice that my account was banned for detection of automated tools which I have never used. When I contacted customer support multiple times asking for specific details or proof, they failed to provide any evidence or meaningful justification.I believe this is an unfair business practice that treats loyal customers poorly and violates my right to a transparent review process. It is deeply frustrating to be cut off from a paid service without due process or a chance to respond.I am requesting:A detailed explanation with proof of any alleged violation.A fair, independent review of my account.Immediate reinstatement of my account if no valid violation can be proven.I have tried to resolve this directly with Match Group, but they have not addressed my concerns. I am therefore seeking the BBBs help to get my account reinstated and to hold Match Group accountable for fair and transparent treatment of customers.Desired Resolution:? Immediate reinstatement of my account.? A clear explanation of any alleged violation.? Restoration of my access to the services I paid for.Thank you for your assistance.
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ********, Manthan #********

Good Morning,

We are forwarding this response on behalf of ***********

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination.
Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/07/2025
Thank you for your response, but I do not accept this as a resolution.

I have already submitted an appeal through the ********************* as you suggested, but I did not receive any clear explanation, details, or evidence for my ban. The response felt like an automatic rejection, and I dont feel that my case was given a proper manual review.

My main concern is that my account was banned permanently without any specific reason provided. I strongly believe I did not violate any Terms of Use intentionally. I sincerely apologize if I unknowingly did something wrong, and I am asking for a fair chance to have my account reinstated.

I genuinely appreciated using Tinder to look for meaningful connections and I still hope to be part of the community again. I am requesting that Match Group conduct a full manual review, provide me with the detailed reason for my ban, and give me a fair chance to correct any unintentional mistakes.

I am asking that this issue be handled directly through this BBB case, not just closed with generic links. If this cannot be resolved fairly, I may need to escalate this through other consumer protection channels.

Thank you to the BBB for helping keep this process fair and transparent.

Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ********, Manthan #********

Good Morning,

We are forwarding this response on behalf of ***********

As explained in our previous response, Tinder is only able to accept appeal requests submitted through the ************************** **************************************************************************************************************

If the option to submit an appeal through the ************* is not available, the account is not eligible for appeal, and cannot be reinstated.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
wanted to share my story and ask for some understanding.I was banned from Hinge back in college, during a time when I wasnt taking dating apps seriously. I used them in a careless and immature way, and I fully own up to that. But Ive grown a lot since ********, years later, Im genuinely looking for love. As Ive gotten older, its been harder to meet people naturally, and Hinge was one of the few places where I actually found meaningful connections.I truly want to use the app the way it was intendedto build something real with someone. I respectfully ask for a second chance to prove that Ive changed and that Im serious about finding love.Thank you for your time and consideration.
Business Response
Date: 07/06/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Gage #********

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/06/2025
I am rejecting this response because: I was IP banned on hinge when I travelled to my parents in *********. I have been using my hinge account for over a year in ****** and was immediately banned upon flying to my parents and connecting to the WiFi.
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Gage #********

Good Morning,

We are forwarding this response on behalf of ***********

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns. However, we can confirm that travel is not the reason this account was banned.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/07/2025
I am rejecting this response because:
Dear Hinge Team/Reviewer,
My account was recently banned and I have been in the process of appealing or trying to understand why/correct this. If it was not because of travel it may be Possibly due to a misunderstanding. A friend used my phone recently and may have sent inappropriate messages. I take full responsibility and sincerely apologize. There is also the possibility that my account was hacked. Im a genuine person and had a match I was speaking with and lost because of this ban.

If possible, Id love a second chance on the platform. But if not, I kindly request that you delete all my personal data in accordance with privacy laws.

Thank you for your time and understanding
Best,
Gage
Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have been using Tinder and OK Cupid for years. My pictures are of me and they are real. I have always been a gentleman. I have never violated any of the community standards. I used the services while on vacation in **** and, while I was there, both services banned me from their websites for life with absolutely no explanation as to why. I have messaged them several times and they refuse to identify a single reason for banning me. I feel I have been discriminated against for some reason because I have never done anything wrong in either website and I met people in both that I had plans to meet for dates. I feel this is unfair. How can you ban me from using a site without any reason? Isnt discrimination illegal?
Business Response
Date: 07/06/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ******** #********

Good Morning,

We are forwarding this response on behalf of ***********

Our records show Tinder has previously reviewed and denied this appeal via the ************************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

This account is not eligible for reinstatement and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/06/2025
I am rejecting this response because: I did not violate any of the terms in the customer agreement and the business refuses to share the violation they claim I made. I did not violate any community standards in any way. Their decision is in error.
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
******, ********
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ******** #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Unfortunately, we are unable to disclose additional details beyond what is provided in the ************* due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/07/2025
I am rejecting this response because: You have permission to reveal the reason for the ban. It is my account, there is no privacy concern. Furthermore, I did not do anything wrong and I have never done anything wrong. If someone said I did, it was a lie or it was revenge reporting. You can not ban me without legitimate evidence otherwise it is discriminatory. Why was I banned and what legitimate evidence do you have that what you claim I did was true? My pictures are of my face, they are of me , they are real and I have always been a gentleman in my interactions.
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an ongoing subscription with hinge right now. I have been banned from using the dating service and I cant get an explanation or refund. I would like to keep using the service.
Business Response
Date: 07/05/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *********, ****** #********

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/05/2025
I am rejecting this response because: my money was taken and I was banned from the app. This is absurd
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *********, ****** #********

Good Morning,

We are forwarding this response on behalf of ***********

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/07/2025
I am rejecting this response because:
Initial Complaint
Date:07/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned for apparently no reason from the Hinge application. I asked for explanations but Europe doesn't have any customer service and got rejected my review in less than a second because it's automatized.
Business Response
Date: 07/05/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Eguiguren ********, Aritz #********

Good Morning,
We are forwarding this response on behalf of ***********
Please note that members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. All appeal requests are reviewed by a representative before a decision is provided, and we are unable to expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision.
We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

***********************
*************************
****************************************************************************************************

***********************
*************************

Sincerely,

Match Group
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid tinder for upgrades costing a total of $22 over the past year. I have used both tinder and hinge for the last 4 years and a loyal customer. On July ******** they deleted both of my accounts and banned me for life without providing a reason. I have not talked to anyone poorly or violated guidelines. Ive attempted reaching out multiple times to be told the same thing Im banned for life. This is discrimination I am a gay man looking for love and was shut off for no reason
Business Response
Date: 07/05/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *****, **** #********

Good Morning,
Be assured that Hinge, Tinder, and affiliated services within the Match Group family of businesses do not discriminate on the basis of any protected characteristics and applies their Terms universally across all users.
Services within the Match Group family of businesses operate their own independent appeal processes. Users must submit an appeal request using the appropriate form and process for consideration.
Tinder users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************
Hinge users may submit an appeal request by following the instructions for Hinge's appeal form found at ***********************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/05/2025
I am rejecting this response because:
i have made an appeal and was ignored by ******. And the appeal with hinge they rejected but didnt give a reason, and dont have a basis for such claims. All I want is my account back, I was wrongfully flagged for location move and updating profile pics as my appearance changed as I was now wearing makeup in new photos. This is not a justifiable ban. I am a loyal and respectful and legitimate customer and Im asking for my accounts to be given back.
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *****, **** #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

All appeal requests are reviewed by a representative before a decision is provided. If the appeal request is denied the account will not be eligible for reinstatement unless the appeal decision is updated by by the service to reflect otherwise.

Thank you for your understanding.

Sincerely,

Match Group
Customer Answer
Date: 07/07/2025
I am rejecting this response because:
hinge banned me for changing my location to my home city as Im traveling there soon, and hinge give you the choice to change it in the app. This is extremely unfair, this is a complain through business Bureau. If a resolution is not reached this will take further action.
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am having issues with multiple Match Group apps. Plenty of Fish, OkCupid, Tinder, and Hinge. My Hinge account was unbanned due to an appeal a few years ago. Ever since then I have been struggling to get any matches. I feel like my account is shadowbanned due to not getting any matches and I know my profile is fine. Im also having the same problem getting any matches on OkCupid and Plenty of Fish. My Tinder account is still banned and I was hoping to get it unbanned since I still dont know why Im account was banned. If I was able to get my Hinge account unbanned I feel like it would only be fair to have my Tinder account unbanned as well. Im wondering if my phone number/ email has me getting shadowbanned on all Match Group dating apps.Thanks
Business Response
Date: 07/04/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, **** #********

Good Morning,

Please be advised that services within the Match Group family of businesses operate their own independent appeal processes. Users must submit an appeal request using the appropriate form and process for consideration.
Tinder users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************
The appeal form for POF may be found at *****************************************************************************
Appeal requests may be submitted to OkCupid using the form at ****************************************************************************************
A representative will review the appeal request and provide an appeal decision after the account has been reviewed. Please note appeal requests can only be accepted through the processes outlined above.
Sincerely,

Match Group
Customer Answer
Date: 07/04/2025
I am rejecting this response because: My complaint doesnt have to do directly with bans except for tinder. I believe my algorithm is messed up on all match group apps that I use or Im shadow banned. I was hoping my accounts could be reviewed and fixed. Either having my algorithm checked or the shadow ban lifted.
Thanks
Business Response
Date: 07/07/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, **** #********

Good Morning,

If you believe you have encountered a possible technical issue, we recommend contacting the appropriate support team for the service in question for troubleshooting assistance. Unfortunately, we are unable to offer troubleshooting assistance through this channel.
Thank you.

Sincerely,

Match Group

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Match Group Americas, LLC is NOT a BBB Accredited Business.