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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,023 total complaints in the last 3 years.
    • 209 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge of $89.95 on my account. When I didn't recognize the charge I looked up what it may be to figure it out. I am not familiar at all with this company. And when I read other reviews on BBB, I decided to check to see if they have charged me before, and I noticed they also charged me this time last year. That's $180!! Unacceptable.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/08/31) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. A case XXXXXXXX was created for your issue and please reply to it to resolve this issue. If you have any further questions, please don't hesitate to reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for your active network membership, I bought a ticket for tough mudder on 7/23/2021. On 8/22 you charged me 89.95 for a membership that I never agreed to. Today on 8/24/22 I see another charge of 89.95. This is complete nonsense and I want this supposed membership that I NEVER SIGNED UP FOR cancelled and I want my money back immediately. I am happy I checked my account.

      Business Response

      Date: 10/12/2022

      Business Response /* (1000, 5, 2022/08/25) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a Blacklight Slide event back in 2018. I was not aware that I would be automatically signed up for an Active Network yearly membership. I have been charged $89.95 every year for five years ($449.75 total). I saw the charge this month and filed fraud on my debit card with my bank, unaware that I have been continuously charged by this company for five years. I thought the emails I was receiving were spam emails since I never signed up on their website, so I had ignored and deleted them. I read Active's ENTIRE privacy policy and terms of use. I re-read my agreement/waiver for the event I attended five years ago. Nothing was mentioned about automatically being enrolled in a yearly Active Network membership. I never gave this company my debit card or bank information. Their company's support number said to call another number for any credit card charge questions. I called the number that the recording gave me. That new number had a recording stating that they are short staffed and are not able to take phone calls. It said to email customer support with any questions. I am still awaiting a response from them.

      I want to be refunded my entire $449.75 AND have my membership cancelled. It's impossible to cancel a membership through your account settings on the website. I didn't even know I had an account. I had to reset the password ** order to access this account.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 10, 2022/09/01) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:08/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Active Network, LLC fraudulantly charged me $89.95 for a membership that I did not agree to. All I did was sign up for a $13 dollar charity run in Atlantic City for sick children. This company is abhorrent and preying on people. I have tried to contact them but all they provide is an email which they have yet to respond to and will not take calls conveniently still blaming it on COVID this late in the game. I am in the process of contacting my credit card company and reporting them to the BBB and any applicable goverment agencies. Avoid this company and any of its affiliates at any and all costs. It is disgusting that they conduct these practices, let alone on people trying to do good.

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/08/15) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up my child for a fall camp that used the Active platform for enrollment. We have previously signed our child up for camps over the past 2 years using the Active platform without problem. This time was different.

      A few days ago I received an email about the end of a free-trial membership for Active, which I had never signed up for. I am not interested in the membership and have no need for any of the services it provides. I tried following the links in the email to contact the business, but they were faulty.

      Today (Aug 9, 2022), a charge for $89.95 posted to my credit card account that I had used to pay for the camp. I am so furious that this business can trick people into a annual membership, especially when I take great care to avoid signing up for just this sort of thing.

      I am requesting a full refund from the company as of today, 8/9/22, but anticipate that I will need help to get it back given how duplicitous their practices are. I will also be passing this experience on to the local camp organization that used Active for its enrollment so that they can change their billing arrangements.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 5, 2022/08/11) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com


      Consumer Response /* (2000, 7, 2022/08/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge from this company for 89.95 to my bank account. I have never heard of this company or associate with it in any way. This seems to be a common occurrence with the hundreds of complaints filed. I would like a full refund as I did not agree or associate with this company at all.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 5, 2022/08/11) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. A case XXXXXXXX was created for your issue and please reply to it to resolve this issue. If you have any further questions, please don't hesitate to reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a cancellation request (see below) to activenetworks, but they did not cancel my $0 trial, and charged me $89.95 for a full year membership instead.
      Email sent on 07/02/2022. On 07/27/2022, I was charged $89.95.

      "Subject: Advantage Membership Cancellation

      Hello,
      Please cancel my membership with Active Advantage.
      Order # EXT-XXXXXXXXX

      I did not know that I signed up for Active Advantage while signing in for the Montgomery County Maryland Pickleplex membership. I do not wish to have a membership with Active Advantage. Please cancel any previous, or further transactions.

      Please confirm membership cancellation.

      Thanks, ******

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 5, 2022/08/01) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $89.95 for a service I never requested. I had never heard of active advantage until I received an email stating that my membership was about to be automatically renewed.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/07/27) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Active is so shady as you can read from the many others who have the same complaint I do. I signed up for a 5K one month ago, not consenting to a yearly membership. Suddenly, one month later I notice an extra $89.95 charged to my credit card. I have tried calling, texting, and emailing and no response from them yet. They may claim they are not trying to hide anything but, clearly, they are not promoting this "membership sign up" very well when you sign up for ONE RACE. I signed up for the race with 2 other friends of mine and they were all charged as well after NOT knowing they signed up for a membership. Stay away from any races under the Active umbrella.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/07/20) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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