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Business Profile

Online Retailer

Appravo.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bike through ******* website. The bike was sold by ******* A two hours after purchasing the bike APPRAVO emailed me claiming that it was out of stock. This was 2 days ago which is a lie because not only is it available on there websites for 300 dollars more but after three days after telling me that they were out of stock the bike is still available on the ******* website here is the link ********************************************************************************************************************* Bike is but out of stock and never was here is the link as of today its still available ********************************************************************************************************************* Its quite alarming that I was charged over 800 dollars and I have to wait more than 5 days to receive my 800 dolllars due to the so called out of stock lie I have also included an email thread of Appravo emailing me that its out of stock and if I wanted a different bike Here is the same bike on there website for 300 dollars more and its not out of stock ****************************************************************************************************************************************************************************************************** only is the bike as of now still available but its available in both APRRAVOS ******* PAGE AND THERE WEBSITE here is the link ***************************************************************************************************************************************************************************************************

    Business Response

    Date: 11/25/2024

    Hi there, we have reached out to the customer informing them about their item being out of stock. The customer complained about the item being in stock on our website. It was remedied the same day and the initial order was refunded to the customer. I don't see any issues in pursuing this complaint. Please see details attached. 

    Customer Answer

    Date: 11/25/2024

    I have reviewed the business response and accept this resolution. 

Appravo.com is NOT a BBB Accredited Business.

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