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Business Profile

Promotional Products

Varsity Brands Holding Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Promotional Products.

Complaints

This profile includes complaints for Varsity Brands Holding Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Varsity Brands Holding Co. has 9 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/22/22 my return was delivered via Fed Ex to the Varsity warehouse. I have been calling since October to check on the status of my refund of $109. I have waited on the phone for 20 minutes each time. I have sent I unanswered emails to customer service. Over the phone, I get a different person who looks up my tracking number then contacts someone, then tells me it takes up to 6 weeks. Every time I call, that is what I get, except the time for a refund goes up. On October 21st, they opened a claim, I was told. I have yet to hear back from that.

      Business Response

      Date: 02/24/2023

      Business Response /* (1000, 5, 2022/12/05) */
      customer has been contacted


      Consumer Response /* (2000, 7, 2022/12/11) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I finally got my refund and apology. It only took 2 days after my complaint. Even though I had been dealing with this on my own for 3 months. Thank you better business bureau!!

    • Initial Complaint

      Date:10/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9-9-2022 I ordered $568.81 worth of personalized clothing from fan cloth.com. I ordered this clothing to support my son's Varsity cross country running fund raiser. My son told me 2 days ago that he had just found out that the orders will not be sent out until January 2023 the earliest.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 5, 2022/10/10) */
      customer has been contacted

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two shirts from Fan Cloth on August 4 and was immediately charged $79.75. I have just received them today, September 28. I had them personalized with my granddaughter's name and number for her volleyball team. The season is over, and I didn't get to wear them to even one of her games. I emailed them repeatedly and called them and asked to cancel the order. I never received a response to any of my emails, and was told that they couldn't cancel the order when I called them.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/09/30) */
      customer has been contacted


      Consumer Response /* (2000, 7, 2022/10/06) */
      My complaint has been resolved. Thanks so very much for your productive intervention!

    Varsity Brands Holding Co. is NOT a BBB Accredited Business.

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