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Business Profile

Promotional Products

Varsity Brands Holding Co.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Varsity Brands Holding Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Varsity Brands Holding Co. has 9 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 2 Customer Reviews

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    Review Details

    • Review fromKevin S

      Date: 12/23/2022

      1 star

      Kevin S

      Date: 12/23/2022

      We ordered 5 shirts personalized with our last name to support our *********** team as part of their fundraising. On the website when we ordered, the shirts were all black. When we received the shirts, the shirts were black on the top, with a sort of tie-died gray on the bottom. These are not the shirts we saw on the website. Also, these are not the shirts that the coach set up for our team. We have tried repeatedly to resolve this with Fan Cloth. When we call we receive the same long hold times and no resolution. Twice we were told that a supervisor will call ** back within 48 hours, but we have never received any callback. This company has HORRIBLE customer service and I recommend that NO SCHOOL subject their parents, friends and family to this company's horrible service.

      Varsity Brands Holding Co.

      Date: 01/03/2023

      Customer has been contacted
    • Review fromKelly M

      Date: 08/08/2022

      1 star

      Kelly M

      Date: 08/08/2022

      I am in Illinois and my experience with Fancloth was awful. I ordered the wrong shirt and realized it within the first hour I ordered it and contacted them via email right away. Rec'd no response for the first two days. By my third email to them "Shawnie the Team Lead" replied back asking for my order info- 2 days go by and I'm emailing again and including a contact that was helping with our school named Justin. I was asked 6 days later if I wanted a refund which I said yes- I wanted to buy the correct shirts for my son. Another 3 days later there is no confirmation that a refund is in process and now the link for my school no longer exists so my child will have nothing to wear. I have never experienced such POOR customer service. I hope our school never uses Fancloth again. Completely ridiculous and such an aggravating experience. I want my refund. Fancloth- your people are awful to deal with. Poor poor behavior

      Varsity Brands Holding Co.

      Date: 08/10/2022

      Customer has been contacted and fully refunded.

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