Complaints

This profile includes complaints for Associa Home Office - Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Associa Home Office - Dallas

  5401 N Central Expy STE 220 Dallas, TX 75205-3347

  
• 

  Associa, Inc.

  17049 El Camino Real STE 100 Houston, TX 77058-2611

  
• 

  Associa Inc

  17220 N Boswell Blvd STE 140 Sun City, AZ 85373-1984

  
• 

  Associa Sierra North

  187 W Main St Lehi, UT 84043-2145

  
• 

  Associa Chicagoland - Plainfield

  24012 W Renwick Rd STE 220 Plainfield, IL 60544-8731

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ****** is the Property manager for Stonehurst 1,where I have lived for over 10 years. ***** ****** has a habit of ignoring quality of life issues,and basically any other issue here at ************* would seem logical that a "property mmanager" would need to inspect the property he or she manages at least 2 or 3 times a year,however in my 10 years here ,I have never seen ***** ****** make an appearance.There are 2 chronic issues here at ************ currently,I have reported both of them to ***** ****** repeatedly,without any results.The first issue is the garbage can next to building 70,which is always overflowing,and surrounded by garbage, ans has stayed that way for weeks at a time,simply because the maintenance man doesnt like to empty ***** needs to be emptied at least once a week. The second issue is 5 junk vehicles in the parking lot next to building 70,some of which have been sitting here for years,taking up much needed parking spaces. The white van with construction equipment on it has been here 10 years,and is being used as a "storage facility",the gold ****** has a blown engine ,and has sat in the same space for over 4 years.The GMC van has no plates,and hasnt moved in 6 months,the white Pontiac has Pennsylvania plates,and hasnt moved in 2 years,and the silver ******* santa Fe,with the flat tire hasnt moved in over 2 years. All of these vehicles have expired inspection stickers also,and any real "property manager" who was actually doing her job,would have discovered this,and taken care of it before I had to file this complaint.

  

  Business Response

  Date: 07/14/2025

  Tell us why here...

  Good morning,
  Please be advised that the trash is picked up three times a week and bulk pickup is once a week.  The Association is contracted for these services with a private contractor.  The recycling is picked up weekly by *****************.   Cars parked on the property must have a current registration displayed. If not, a warning sticker is attached to the vehicle. If there is no response, the vehicle is towed.  There will be another sweep of the parking lots this Sunday, July 13.  I also, am sending an email blast to the community advising residents to remove any vehicles that do not have a current registration.
  ***** ******
  
  ***** A. ******, CMCA, AMS
  Portfolio Community Manager
  
  Associa ******************************** of **********, ****

  Customer Answer

  Date: 07/14/2025

  I have reviewed the business response and accept this resolution,if it is actually carried out.I know that none of these 5 vehicles are currently registered,inspected or insured,and I hope that Associa will follow up on this issue. 

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been numerous errors in our account at *************** in *******, ** since we moved here June 26, 2024. Our Property Manager, ******* *****, is aware of our situation & has not resolved the problems. This organization seems to employ staff who dont have any expertise with solving issues. I have numerous emails, text messages & conversations in the *********** app with ******* regarding our account being incorrect. This company lost 2 checks from our closing company last June 26th, finally finding the $550 one months later that had been applied to a different owners account, but NEVER finding the $5,000 check so a new check was issued. I would never recommend using this company.

  

  Business Response

  Date: 07/09/2025

  Good morning,

  Ms. ****** ****** has been in contact with our offices and team for several weeks regarding her concerns. The Community Manager as well as the Board of Directors are aware of the adjustments that were needed and made to her account. This was also communicated back to her via email on numerous occasions as well. Last communication regarding this was July 1, 2025. Ms. ******** account has been corrected and in order. Nothing further is needed on our end. 

   

  Thank you! 

  Customer Answer

  Date: 07/12/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved with the sale of my late fathers townhouse as a personal representative. This property was part of an estate. I had no personal interest in it. Right from the start I was in full communication with ***************** in January 2025. Calling numerous times to get a hold of nobody. I left voicemail after voicemail. Lo and behold, ************* (the community) sold the debts to a law firm. Cities management FINALLY answered in MARCH. I was finally able to get my legal documents to their email, so I could have access to portals etc. Theyre extremely difficult to get ahold of for any reason. They are highly insensitive and unprofessional. I understood the situation, and the amount owed and had no discrepancy, since these are the rules so I ate thousands of dollars. Whatever. Regardless I sold the home in June 2025 My title company paid a rush for documents. Well in time for closing since another entity Community Archives cant do the paperwork without payment. ***************** sat on the payment not cashing it. WHY?????? **** K the ** manager promised me that this is to be sent in time for closing on MONDAY July 1st. This coming Monday!! Simple, current dues/deed paperwork so the new owners can pay, and be welcomed into their community, and I am able to close the sale. A 3-5 page document. Its so unnecessary!!! I feel very very sorry for the new homeowners as the property is run down, the trees have now been cut due to illness and nothing replanted. This was a very simple request, and it ended up getting very messy with certain people in the mix. It is highly unnecessary for me to have to call because my title company couldnt get a hold of anyone. A professional title company nation wide had to say this has never happened before I believe ***************** needs to answer the phone and listen to the complaints. The whole Boulder Ridge board ******, you were inside the property nosing around thanks for taking my number and doing nothing.

  

  Business Response

  Date: 07/02/2025

  To Whom It May Concern,
  We appreciate the opportunity to respond to the concerns raised regarding the sale of a property within the Boulder Ridge community and the involvement of Cities Management.
  1. Communication and Legal Documentation
  We understand the complainant attempted to initiate contact in early 2025. However, Cities Management did not receive formal documentation confirming the complainant’s legal authority as the estate’s personal representative until March 2025. Until such documentation was received, we were unable to grant access to account information or take action on the property due to legal and privacy constraints. We sincerely regret any frustration this delay may have caused and acknowledge the difficulty of navigating these matters during a time of personal loss.
  2. Assessment Obligations and Collection Procedures
  Monthly assessments are required under the association’s governing documents and continue to accrue regardless of ownership status or personal circumstances. These assessments fund essential services for the community. When accounts become delinquent, the association is obligated to follow its collection policy, which may include referral to legal counsel. We understand the complainant did not dispute the charges and appreciate their efforts to resolve the balance through the sale of the property.
  3. Use of Community Archives for Closing Documents
  As part of our standard process, all resale and closing documentation must be obtained through Community Archives, the designated third-party provider. This ensures consistency, compliance, and protection for all parties involved in the transaction. We understand this added an extra step and regret any confusion or inconvenience it may have caused.
  4. Title Company Coordination and Closing Timeline
  We acknowledge the complainant’s concern regarding the timing of document processing and communication with the title company. While payment was received, there was a delay in processing that we recognize impacted the closing timeline. Our Accounts Receivable Manager, Alex K., communicated with the complainant to ensure the necessary documents would be provided in time for the scheduled closing. We are actively reviewing our internal procedures to improve responsiveness and coordination in similar situations moving forward.
  5. Community Conditions and Board Involvement
  We are aware of the complainant’s comments regarding the condition of the property and the actions of the board. Tree removal was conducted due to disease, and replanting plans are under review. As for the board member’s presence at the property, we understand this was part of routine community oversight and not intended to cause concern.
  We regret that this experience did not meet the complainant’s expectations and acknowledge the stress involved in managing an estate. While we must adhere to legal and procedural requirements, we are committed to improving our communication and service. We appreciate the feedback and will use it to enhance our processes.
  Sincerely,
  Cities Management

  Customer Answer

  Date: 07/02/2025

  I have reviewed the business’ response and accept this
  resolution, with sincere hopes that this never happens to anyone. Regardless of circumstances. I was well within my timeline with contacting you immediately. The resolution lies in communication. The phone number listed goes to nobody. Even with urgent maintenance requests, you’re forced to leave a voicemail. Simply put, answer the phone. 
  I should not have to explain my loss and my grief has zero to do with a business transaction. I believe Nicole should stay within her boundaries, and not promise individual attention in matters without an appropriate communication timeline. She’s the “director” and I feel she fell short of her responsibilities as Boulder Ridge communities director. 
  thank you for your response and attention to the matter. 

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H. ***** ****** III ****************** Tucson, AZ ***** ************************* BBB Serving Southern Arizona June 27, 2025 I am seeking your assistance from your office to address my concerns as a resident of the ******************* A few days ago, I submitted an email request for help to the *** concerning a safety issue in the community. Unfortunately, my problem has not been addressed or acknowledged by the ***. With the help and assistance from the Better Business Bureau and the ****************** ***, I am fully confident that this matter can be resolved. If you have any questions or require additional information, please get in touch with me at the address above or by email at ************************* Thank you for your assistance concerning this important matter.Sincerely,***** ****** H. ***** ****** III

  

  Business Response

  Date: 07/02/2025

  Thank you for taking the time to leave us feedback. Were sorry that the initial communication was not received by the community manager assigned to Serenata community. 

  It is our understanding that the manager was finally able to connect with you via phone and get an understanding of the concern today, July 2, 2025. Additionally, the entire Board of Directors for Serenata was made aware of your concern related to the driving behavior observed and you were included in such communication as serving director.  To further clarify, imposing speeding tickets for fast driving and/or wreck less driving is something that would need to be reported to the ***************** as this is outside of the association's purpose.  Furthermore, if the Board of Directors of Serenata would like to further discuss this topic, one option would-be to be added to the agenda for an upcoming board meeting and, as serving director, you may ask the manager to add such topic.

  Regards,

   

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To date, my Formal Written Complaint below has not been addressed by the Leadership of ************************** of *******, ********************************************************. I have been trying to get them to resolve this matter since April 24, 2025. I need help in getting this matter resolved as soon as possible since the referenced fence is past the front of my property with is a safety and health hazard. Sent:Thursday, May 29, 2025 12:12 PM Hello Ms. ****** Place, Branch Manager My concerns have not been properly addressed by Mr. ****** *******, Vice President. Your office, as the management company for the Spring Falls Homeowners Association is in violation of my property rights as a homeowner. I am requesting for the second time for your office to have the problem resolved regarding the shared fence between my home that your office has "illegally" granted *** Approval for this fence to be extended. Now this shared declarant fence is extended beyond the front of my home which is a violation of the Spring Falls Homeowners Association CCRs which state,SECTION7,WALLS AND FENCES.(a) ********* no event shall any fence... in no case may the fence extend beyond the front of the residence. Reference Spring Falls Homeowners Association CCRs page 20.Furthermore, all of the shared fences in the ************************ are "recessed" between the two (2) property lots. This is why I am requesting your office to correct this matter and have my neighbor at ************************************, ***** bring this fence back to it's original and proper position in accordance with Section 7, Walls and Fences (a), (b), and (c) as this "declarant" established shared fence is only to be "maintained and repaired" by either homeowner and the position notchanged.I have attached an image of the fence in it's original position. As well as an image of the fence which has been extended in the current position. Respectfully,***** ********* M.D., MHA (Homeowner)

  

  Business Response

  Date: 07/03/2025

  ******, we are working on the resolution with the *** and Board of Directors of your community.  My team will follow up with you directly by COB Tuesday, July 8. If you have any questions, please reach me directly at ***********************************. 

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my 2025 HOA assessment and water payment after speaking with ****** ******** with Associa ************************** of *******, on March 10, 2025. ****** confirmed the amount due and the address I was to send my check to. After I confirmed the Bill *** with my bank, I emailed ****** to inform her that the check would arrive by 3/10/25 as indicated by my bank. Weeks later I asked for a receipt of payment for my HOA/Water payment by emailing ******. She returned correspondence and stated that she need to confirm my remaining outstanding balance before she could provide a receipt. That email was sent 3/31/25. I periodically emailed ****** with absolutely no response until June *******. In the email she informed me that I in fact made full payment for my outstanding HOA/Water balance in February and that the payment sent 3/10/25 lead to a credit to my account due to my 2025 HOA/Water payment being paid in February as well. I returned correspondence and instructed Ms. ******** to reimburse me for my credited amount. I was not informed or given the option to have over $3000 credited to my account or reimbursed. ****** told me that the reimbursement could take 7-10 business days. On 6/23/25 I emailed Ms. ******** to confirm that the check was in fact mailed. Ms. ******** informed me that the check was now delayed and I needed to be added to the Vendor list and the check is being sent. I then asked for her Supervisor to be CCd in our email correspondences. I have since emailed ****** ***** :Community Director Associa ************************** of *******. ****** returned my initial email with the timeline regarding this matter and assured me that I would have a date given to expect my reimbursement check on the same day. That email was sent 6/24/25 and by the end of the day, I did not receive an email informing me of the expected date for my check to be mailed. 6/25/25 ****** returned my email requesting a date and now says the check needs to be approved.

  

  Business Response

  Date: 07/03/2025

  We apologize it took a while to process your refund. This should be resolved as I show the refund of over $3000 hit your account on June 25.  If you have not received your refund within 10 business days of this response, please contact me directly.  *********************************** 

  Customer Answer

  Date: 07/04/2025

  I am rejecting this response because:  I have not received a refund to date. In the above email correspondence, ****** ***** states that the check would be mailed to her office however, due to the holiday she was uncertain of the exact time frame. Please see attachment or copied email below.

   

  Greetings ****, 
  
  My apologies that you havent received an update. 
  I just spoke with ****** yesterday and she confirmed a check is being mailed to our office and should be received in 72 hours. Due to the upcoming holiday, I will be sure to check daily on when we receive the check. 
  I appreciate your patience while we expedite this for you.
  
  Thank you, 
  
  ****** *****
  Community Director
  Associa ************************** of ********************************** Company
  ************************************************************************
  Office: ************
  Direct: ************

  

  Business Response

  Date: 07/11/2025

  We are actively working to address Ms. ********* concerns. 

  Customer Answer

  Date: 07/11/2025

  I have successfully retrieved my reimbursement check as of 7/10/25. Thank you. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EXTREMELY BAD property management company. Should be held accountable for services not being rendered. Should also be held accountable for lost reserve funds.

  

  Business Response

  Date: 07/02/2025

  Hello - We were not able to locate you in our system of record, as the name provided is A G.

  Please provide your name, community name, and address.

   

   

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requestung numerous repairs, financials. Minutes of *** meetings, and the names of upcoming *** people rquesting a seat on the *** board..And to permanently remove ******* ********* from any seat on any board in this community as he was previously caught using funds without proper approval. ****** ********* has done nothing but give me the stall tactic. She showed up at my front door unannouced and became upset because I was not available. Some repair request go back to 2005, some months, some weeks. I have not been able to get any repairs and am being **************. Feinstein has all photos of items that need repairs including the front area and back of my condo which is not bring maintained.

  

  Business Response

  Date: 06/27/2025

  There
  is follow up in process by community’s attorney/Terry Forman Esq. regarding
  letter received from a public law firm covering her issues for past number of
  years. (we took over this community in January 2025)
  
  The
  board has a meeting this afternoon/Friday to go over Ms. Mucci's latest complaints.

  Customer Answer

  Date: 06/27/2025

  I am rejecting this response because:   it is basically unanswered.  The only answer i have received is that they are meeting this afternoon with their attorney.  Terry Foreman, who is the same attorney that the previous management company RJB MANAGEMENT COMPANY used.  He is the same attorney thst looked the other way when Carmine Bordonaro was caught using funds without proper authorization.  Mr. Foreman has been less than accommodating in the past.  Unless I get answers, repairs are made, names of upcoming HOA election board members are hiven to me, financials are received, and all my request are responded to, this reply is not acceptable until i have answers.  Mr. Foreman has previously made it clear that he is looking out for my best interest!

  Customer Answer

  Date: 06/30/2025

  There is an election of HOA Board Members on Monday, June 30, 2025 andneither I nor other the homeowners have not received any information as to who is running. I have contacted both Dianne Feinstein of Associa New York and Sue Hannabass, the HOA president several days ago and still nothing. This is a clear violation of my homeowners rights!

  Customer Answer

  Date: 06/30/2025

  I received a call from Meredith, last name unknown, on Thursday, June 27, 2025, stating that New Hampton Lawn Care would be here Thursday or Friday of this week to repair the destruction of the property behind my condo. The landscapers were here today, but nothing was done to fix the problem. Not only that but the telephone number Meredith left does not even belong to Associa and only takes messsges. I am a homeowner here for over 25 years and while Associa is a new management company to our community, they have been unresponsive to complaints and Dianne Feinstein does nothing. The outside of my home is not being maintained. The siding needs to be fixed in one area and replaced in another. Weeds and poisionous vines are growing in my front. The landscappers are seeking additional payment from homeowners in addition to what they are billing Associa. They want more money to do what we are paying monthly fees for. The board members fronts are kept immaculate while other homeowners, such as myself, are not being taken care of. Associa is not maintaining the property and i have gotten nothing but delays and stall tactics since they took over. I am paying maintenance fees and want my home maintained as well as the board members! There is no reason for them to not do what they were hired to do, both New Hampton Lawn Care and Associa New York. I am guessing there is money missing again and therefore they can't pay for the services needed to maintain the community. I cannot attach photos here but have many to show.

  
  

  

  Business Response

  Date: 07/05/2025

  Our team is actively working to address Ms. Mucci's concerns. 

  Customer Answer

  Date: 07/05/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been going back and forth with this management company regarding our *** **** for many months. Even though they claim we can pay online, we are unable to get into our account. We have called every time there is a bill due to get help with our online account, they have never helped/fixed/resolved this issue. Therefore we must mail a check, which is then late. They then have threatened us with a lawsuit and are now requiring we pay legal fees. No one will help us when we call, the law firm/collection agency doesn't take into consideration any of the circumstances. I would like our online account to be set up so that we may make timely payments. And I would like the collection and legal fees to be dismissed.

  

  Business Response

  Date: 06/23/2025

  The customer’s account was turned over to the Association’s attorney in April 2025 due to unpaid dues. After an account is referred for legal action, all payment arrangements and account inquiries must be handled directly with the attorney’s office. The management company no longer processes payments or provides online access for this account. The customer needs to contact the attorney’s office to resolve payment issues and discuss any collection or legal fees.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has access to my banking account due to auto pay being setup for paying the monthly *** ****. I have sold my house and no longer have possession of it and thus attempted many times for them to stop charging my bank account. I had given them 3 weeks notice prior to closing on my house and nothing was done by the community association manager or community director. They charged me for 2 months of dues ($300 each, $600 total) and never refunded the money.

  

  Business Response

  Date: 06/24/2025

  Associa ******-Triad is the Managing Agent hired by the Association, *********************** Association.  We act per our Management Contract and/or at the direction of the Board.
  
  In the matter depicted in the complaint, ****** ***** is accusing ******-Triad of pulling the Association fees after the sale of the home.  Our records indicate the closing date was May 30th.  However, we didn't receive and process the closing paperwork until June 10th, which was after the June payment was debited.  We did not receive a Direct Debit cancellation form prior to the closing.  Once the closing was processed, we manually canceled the direct debit to prevent future occurrences.  Additionally, ****** ***** stopped payment on the June fee so that should have been returned to her bank account already. 
  
  We have identified a credit of $279.00 on the account, which has apparently been ongoing since the direct debit began in April 2024.  A copy of the account ledger is attached for review.
  
  We are currently taking the necessary steps to process a refund for this credit balance.  It will take a few days to process, and we will make every effort to process the refund this week.
  
  It is important to note that the refund check will be issued by our third-party payer, AVIDXchange. The sender's name on the envelope will likely be AVIDXchange, so please ensure it isn't mistaken for junk mail.
  
  We appreciate Mr. ***** bringing this matter to our attention and giving us the opportunity to resolve it.
  

  Customer Answer

  Date: 06/24/2025

  I am rejecting this response because:   the balance is still not correct

  The house closed on 5/30 so why did you charge for June assessment TWICE?  Once on 6/1 and 6/10 (which I stopped payment).

   

  It doesn't make sense that you charged me for June when the house was closed AND you charged the buyer for two months *** **** (June and July).  You guys received double payment for June. 

   

  During closing I did not get a refund for the June assessment ($300) so it needs to come from you guys.

   

  The balance due should be $279 + $300 = $579.

  

  Business Response

  Date: 06/26/2025

  Associa ******-Triad is the Managing Agent hired by the Association, *********************** Association.  We act per our Management Contract and/or at the direction of the Board.
  
  There seems to be a misunderstanding. We understand there might be some confusion regarding the charges & credits. Please refer to the ledger provided in our previous response. It confirms that on June 10, 2025, the June Association fee was transferred to the new owner's account and is not your charge (a credit was applied to your account, not a charge). Your bank account has already received a $300.00 refund due to the stop payment on the June fee, which is also documented on the ledger. We are now processing the final refund of $279.00,which represents the full amount the Association is responsible to refund.  The refund check will be issued on 6/26/25 and mailed to ************************************************  Had you not stopped payment on the ****************** then the Association would absolutely owe you the additional $300.00.  However, that is not the case here.  You already received those funds back.
  
  We hope that this matter can now be resolved.