Complaints

This profile includes complaints for Dalcor Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dalcor Companies

  15660 Dallas Pkwy STE 1100 Dallas, TX 75248-3366

  
• 

  Castlewood Apartments

  2400 1st St SW Office Huntsville, AL 35805

• 

  Merritt Properties

  6830 N.W. 23rd Bethany, OK 73008

• 

  Dalcor Companies

  4700 Wimbleton Way Dallas, TX 75227-2521

  
• 

  Williamsburg Apartments

  6896 W Main St Belleville, IL 62223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/ 2/ 24 being trying to pay rent on their app that does work and the manager ***** are charging late fees which I feel is a theft of service because it an issue with their IT not the resident that you can't make the payment that are rude unprofessional and I'm trying to move will not refer anyone to complex.

  Business Response

  Date: 11/07/2024

  We sold this apartment community on 24-April-2023.  We do not have any ownership or management control over it, so we are unable to help.  Please contact the current owner and management.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment manager threw away my dishes without my permission. She didn't communicate with me. And she blackmailed me into if I didn't turn in the keys when she wants me to on time. She also made rude comments. Said if i didn't turn in the keys on time she would turn my file to the credit bureau. And she also said I would have to pay full rent even though I don't I stay there anymore. I believe she is taking advantage of me because of my age and race. And she said I left the refrigerator which is not true I had cleaned the stove oven except the oven door it was not too dirty. she didn't give time to come back to finish where I have left off.

  Business Response

  Date: 08/28/2024

  The ***************** extended ************** move out date to 7/5/2024 due to the new apartment not being ready and was supposed to pay the prorate but did not, this prompted the Community Director to call ************** on 7/3 (once Housing payments were received and ************** was not included) where she learned ************** had already moved out. The Community Director informed ************** that she needed to return her keys, or she would be charged. ************** told her that she would be in on 7/4, and the Community Director informed her that the office would be closed for 4th of July, so ************** agreed to come in on 7/5 to turn in the keys.
  
  7/5/2024- ************** turned in the keys to her apartment. The ******************* Director inspected the apartment to complete the final move out inventory, the unit was not clean, and some trash was left. Final Move out statement was created and resident owed balance of $112.
  7/16/2024- ************** and her daughter came into the office to pay the balance of $112. At no time was there any mention of dishes being left in unit.
  07/23/2024- Regional Manager calls ************** and she explains that a few dishes were left in the unit. The Regional Manager informed ************** of the move out process, she turned in keys on 7/5/24 and at this time she relinquished the unit back to Vista on *******, so maintenance started the process of turn over. ************** wanted 30 days after moving out to get her items, plus our staff should have called her to let her know that these dishes were left behind.  
  

  Pursuant to the lease agreement, once vacated the keys to the apartment must be returned to the landlord; and, once the keys are returned, the tenant relinquishes all rights to the apartment.  The apartment had been vacated prior to ************** relinquishing the keys to the landlord;there was ample time for ************** to have removed her belongings prior to relinquishing the keys.  Once a tenant relinquishes an apartment there is no way for the landlord to know if items left in the apartment were intentional or unintentional.

  Customer Answer

  Date: 09/24/2024

  I am writing to let you know that I don't agree with your decision to close my case. I would like you to reconsider your decision. The apartment managers were wrong. They did not give me enough time to clean the apartment. They did not communicate with me about throwing away my dishes, Both managers ****** and ****** ******* were both guilty of mistreating me.
  Sent from ***** ***** (*****************************)
  

  
  

  Business Response

  Date: 09/24/2024

  Pursuant to the Texas Property Code and the Lease Agreement, Complainant surrendered and forever abandon the apartment upon returning the keys to the Landlord. It is unfortunate that Complainant failed to remove all personal belongings, or so Complainant alleges.  Nevertheless, landlord accepted the surrender of the apartment and proceeded accordingly.

  Customer Answer

  Date: 10/03/2024

  View Attachment

• Initial Complaint

  Date:05/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a work order over a month ago regarding a leak in my kitchen. The maintenance person, **, entered my apartment a few days after the work order was placed to assess the situation. However, ** did not leave a note or return to fix the issue. Seeking an update, I visited the office on 05/13/2024 and was informed by a leasing agent that they would call me with an update. Unfortunately, I never received a call. Additionally, I sent an email to *****************************, the assistant community director, on 05/10/2024 but did not receive a response. I kindly request that this matter be resolved promptly, or I will be compelled to file a complaint with the city.

  Business Response

  Date: 06/04/2024

  Work is completed.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1,2023. I applied for apartment at Ridgewood West, **********, *****. I was told that met the qualifications for a 1 bedroom apartment.. It took forever to get information for background check. Finally got information. Took forever to get results. Each time I tried to called the office they wouuldnt answer my phone calls. So September 7 I decided tbeo call again after waiting a whole week for results. I was on vacation and was gonna have plenty of time to move. So I blocked my number and called the office and they answered. I asked about results of my background check to be told that i make too much money. Im totally knocked out off my feet. Im like seriously? Im just a nursing assistant. They got prison guards living over there making 4 times more money than I do and they living over there. So whats going on? Something fishy going on. And I would love for this matter to be investigated. Sounds like discrimination. If the prison guards can live over ther making 4 times more money and living over there then i should be allowed to live over there too as a nursing assistant.

  Business Response

  Date: 09/29/2023

  Dalcor sold Ridgewood West on 4/24/2023.  As we no longer own or manage the community we cannot assist.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fathers vehicle was towed for being parked in a "blank" parking spot . No visitors sign or resident number. When brought to management (***********************) attention their response was "you should of known better if there was NO SIGN " . I was not made aware of any changes made in this "new policy" about "blank parking" no email or paper was sent out . Also my vehicle has been towed from exact parking spot for being a "visitors" parking and I'm a resident. and because there was a change without my acknowledgment they where not willing to help me get my vehicle back. Management is unorganized especially for thinking I should of "known better "for a change they made without making residents aware . So for their lack of notifying residents of change I had to pay "275" to get my vehicle back. Management needs to do better and owner needs to address management if they chose to make any "new policy's" without making residents aware. Their lack of notifying residents cost me $275

  Business Response

  Date: 03/29/2023

  We are terribly sorry that this person is upset, however, we have a signed Towing Addendum that clearly sets forth the requirements that parking for visitors is the outer perimeters of the community marked "visitors" in each designated spot.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since August of 2022, me nor my kids have been able to occupy our home without getting sick from the mold. My 5 ******** have resided in the apartment for the past 3 years, there has been no updates to the appliances as well as the old ************ starting to fall apart. There is a pest infestation throughout the apartment complex as well. I would like to have the apartment made livable again and that is all. Initially, new manager ********, said that she could smell the mold when she walks and in and wanted to transfer my family to a new unit. Since then, she has not responded to my most recent email asking for an update. I went into the office to ask for an update and was immediately verbally attacked by ******** stating she refuses to do anything in the home because it was a house keeping issue. There is literally only beds and a couch in the home. I asked what she was referring to and she said the walls. I am confused, I have 5 kids, all under 10. We understand we will need to paint over the walls, no problem with that. We need things FIXED. That has nothing to do with anything. Please contact me as soon as possible. I have already acquired an attorney for the apartment issues itself.

  Business Response

  Date: 03/29/2023

  There is a housekeeping issue, however all repairs have been made.  The tenant also had an unauthorized animal (Pitbull) contrary to community rules.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in town visiting my family at Williamsburg Apartments in Grand Prairie on 10-23-22 when I go outside, and my vehicle is gone! Now, I have been visiting my children for the last two years here. The apartment's gates are ALWAYS open day and night 24/7. It was not like this when my family moved there but I am not sure why the gates stay open. People are sitting in their vehicles at all times of the night, and there is no security whatsoever. Now, I understand private property rules etc. but I was parked in the visitor parking. The visibility of the visitor parking is very faint and if you didn't even know that was a visitor parking space because it has not been updated.
  It does not do any good to implement towing and upset people when your complex is not doing enough to SECURE your residents! Maybe put an off-duty security officer, close the gates so everyone won't have access to get in and keep the complex a little more secure. Give people warnings. Let people know! Not everyone that is parked is a resident. I am ashamed with this establishment. Everyone is suffering and to do this to a grandmother is ridiculous and no one has any remorse. I have attempted to contact Williamsburg Apartment, and no one has responded to me so I am hoping this will get some attention.
  I paid $318.00 to get my vehicle back and was treated like a second-class citizen and then had to drive almost three hours to get home that same day because I was uncomfortable visiting. I truly hope you do better. Seems like they are in it for the money and not the care of the residents at ALL!!! I do request to be reimbursed for my towing as it was unnecessary especially when you have all sorts of humans just standing around and no one out there to actually protect the residents. If you have a gated access, why is it never working yet you send a tow truck to tow cars randomly. INSANE!

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2022/11/08) */
  We have reviewed the towing records for that day, 10/23/2022. There were two vehicles towed that day; the photos taken by the tow driver, which correspond to the license and VIN of the vehicles, show that neither of these vehicles were in designated visitor parking. One vehicle was a Toyota RAV 4 and one was a Jeep Cherokee. Is it possible this happened some other day?

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** ********** located in ********* ******** has been notified several times about my living condition(s). I have been living with growing mold in my apartment unit for well over a year now, I have contacted on-site management as well as the corporate office about this issue, they have yet to correct the issue. I have been to a specialist for concern of my health and done mold test in my unit. They have done several inspections on my unit and there has yet to be a resolution to my mold issue. I'm asthmatic and suffer from allergies. I babysit my nephew and nieces on occasion and they have left my apartment with irritable itchy eyes and enough is enough. I don't believe it's humanly possible for a company to collect rent and have their residents live under these conditions. It isn't in compliance with the terms of my lease and I should not let alone anyone be living under these conditions. I have called several times to notify management and they don't seem to care, something needs to be done ASAP! I have attached pictures to show just a glimpse of what I'm living in. There's mold spreading rapidly from the bathroom, shower, ceiling, bedroom and kitchen area. Seems to be coming through the A/C unit as well. I need a resolution. I'm a tenant who pays their rent when it's due every month and should be taken care of and protected by the federal and local tenant laws.

  Business Response

  Date: 03/16/2023

  Business Response /* (1000, 10, 2022/12/15) */
  This case was referred to the local management and should have already been addressed.
  
  The resident did not change the air filter, which are available for free from the leasing office and is the responsibility of the resident, resulting in the HVAC system being unable to perform properly and resulting in the described events.