Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Valiant Residential has 116 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
• 

  Valiant Residential

  7425 La Vista Drive Dallas, TX 75214

  
• 

  Valiant Residential

  1410 S Goliad St Rockwall, TX 75087-4607

  
• 

  Valiant Residential

  1401 Shady Lane Denton, TX 76201

  
• 

  Valiant Residential

  1200 N Gateway Blvd Forney, TX 75126-5369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leasing office refused to refund my security deposit claiming that I was moving out after my move out date. I have proof that I havent accessed the unit and yet they are only refunding me $33.81 out of my $1102.

  

  Business Response

  Date: 06/11/2025

  Hello,

  We're sorry to hear about your frustration regarding your move-out and refund. That certainly sounds upsetting, and wed like the chance to review the situation more thoroughly. Please reach out to us at ********************************* with your name and the name of the community so we can investigate further and work toward a resolution.

  Thank you.

  Customer Answer

  Date: 06/21/2025

  Company has yet to reach back out. I have sent emails and been calling.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding my experience as a resident at ****************** and to request the termination of my lease.When I initially moved in, I was under the impression that this was a secure, gated community. While gates are present, they are consistently left open, allowing unrestricted access to anyone at any time. This undermines the sense of security that was promised.More significantly, my primary concern is the persistent ***** infestation in my apartment unit. I have submitted multiple pest control requests and informed Jasminewho was working in the leasing office at the timethat I would not be renewing my lease due to these unresolved issues. Since then, *** learned that Jasmine is no longer with the office, and with the recent change in management, all of my prior maintenance tickets regarding pest control appear to have been deleted. I have been wrongly accused of fabricating both the existence and the timing of these requests, which I intend to address through legal means if necessary.Additionally, I was recently informedafter nine months of tenancythat the office did not possess a key to my apartment. This forced me to take time off work to accommodate maintenance visits and to have a copy of my key made for the office, which was highly inconvenient.Despite my efforts to resolve these issues amicably, including multiple attempts to contact the leasing office and a request to speak with the property manager (who I was told would call me within 24 hours), I have yet to receive a response. It has now been well beyond that timeframe, and I feel I am being given the runaround.Given the severity and duration of these issues, I believe it is reasonable to request early termination of my lease without penalty. Please consider this my formal notice and respond with next steps as soon as possible.I will be providing videos of two separate videos of the only proof I have.

  

  Business Response

  Date: 06/03/2025

  Hello BBB,

  This has been resolved in collaboration with the resident.

   

  Thank you!

  Customer Answer

  Date: 06/04/2025

  Good afternoon, 

   

  I would like to remove my complaint with north point villas as this has been resolved, 

   

  Best regards 

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal complaint against **** Hub 121 apartment complex. This is one of the most disgusting unkept complex I have ever lived in. I submitted a work order request on 4/28/25 due to a bird nest sitting on top of the water sprinkler above my front door. I've called 4 times several numerous emails over the past over 3 weeks to find out the work order was closed 5-5-25 with my request not being resolved. I've also filed a complaint with ******** fire department as it is a fire hazard there is bird f**** all around my door way. I'm requesting the matter to be addressed and a concession to be placed on my Junes rent.

  

  Business Response

  Date: 05/15/2025

  Hello,

  Our regional supervisor was on-site at ************ yesterday in response to this complaint. During the visit, a City representative inspected the birds nest in question and advised that it not be disturbed or moved at this time.
  We appreciate your understanding and will continue to monitor the situation in accordance with the City's guidance.
  

  Sincerely,

   

   

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made attempts to contact the New Manager with the leasing office of the property and Valiants residential Management team for assistance and to resolve this issue by phone and by email to no avail. I currently reside residential properties. Over the last few months, I have had issues with a paid judgment removal from 2024 after accepting a Promise to Pay from the County for medical reasons (the funds were posted to account the day before/of the court proceeding.) The Judge was not notified at the time of the proceedings. The judgment was paid in full, but the Judgment is currently negative on my Credit rental history. The issue I have now is parking approval. We have a new ************** that requires registration approval from the New Manager, as of April 22, 2025, it has not been approve, it was submitted for approval on April 18 during regular business hours. The property is for the majority of 2-3 bedrooms and originally had 2 parking spaces for every unit. That has now been taken away and additional visitors spaces have been added which now may require a fee. If not approved, I am subject to towing. I have had my vehicle towed from the complex before due to a clerical error from information transfer from one portal to another portal, my automobile license plate being 1 number/ letter off. I paid for it because I was told it was my mistake. I am a Senior Remote Employee with a medical illness covered under the **** My lease is set to expire in June 2025, I have not received a proposal for renewal and recently attempted to negotiate a rental decrease or less increase. As a tenant at this property, I feel the non-receipt renewal proposal and the non-negotiation of the renewal is way to force residents from the property. I believe this business practice is unethical and violation of tenants rights under ***.

  

  Business Response

  Date: 05/06/2025

  Hello BBB,
  
  
  
  Judgment - The resident brought in this concern on April 7th, 2025. Marciella, the CM at ****************** went to the courthouse on April 8th, 2025, to file the judgment release. This was provided to the resident via email twice and advised next steps for her to dispute with the courts and credit bureaus as judgments are blemishes to the credit that are not easily removed. We do not work with the credit bureaus on their behalf, and this has been shared several times with the resident. 
  
  
  Renewal - We are issuing non-renewals for those residents that have had 2x late payments, and started that in March 2025 per the client's request. This also was shared with this residentople we are issuing non-renewals to for June 2025, and this resident is one of them. This specific resident has had 16 late fees and 1 *** since her move-in back in 2019. She is a candidate for non-renewal. 
  
  
  Parking - The policy is one vehicle per lease holder, with valid vehicle registration that matches the lease holder's name. This resident is trying to add her daughter's vehicle registered. The registration has not been provided. (The daughter was recently evicted from another unit at ******************, so she cannot be added to the lease - the CM has shared this information with me.) There was no parking policy prior, so the 2 parking spots is not factual, and we have a wide unit mix at this community. If there was assigned parking or allocations, there would have been numbers and this would be assigned via rentable items on the lease and Yardi.  This is not the case. 
  
  
  In terms of communication - There has been plenty. We have spoken to her countless times as well, the CM has, and we have multiple emails as well. We just are not providing her with the answers she wants. 
  
  
  Thank you,
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against the management of **** Parkside due to their repeated negligence and failure to address tenant concerns, creating an unacceptable and unsatisfactory living environment.On March 21, someone irresponsibly disposed of dog waste in the trash can at my doorstep. I immediately reported this issue to the property management office on Friday morning, and they assured me that maintenance would handle it. However, by Saturday afternoon, no action had been taken, and I was forced to clean it up myself. Despite their claims of notifying maintenance, two full days passed with no response. This lack of accountability is completely unacceptable, especially considering the property charges pet fees but fails to enforce cleanliness or hold pet owners responsible.This is not an isolated incident of poor management. Previously, I filed a complaint regarding excessive noise from a dog in the unit above mine that disrupts my daily life every morning at 8 AM. I have reasonable concerns that my apartment number may have been disclosed to the neighbors during their communication, potentially exposing me to retaliation. Since moving in, I have never encountered such targeted issues before, making this a serious breach of tenant privacy and safety.Before signing my lease, I was required to agree to multiple contractual terms, including amenities fees, and various fines for violations. However, while tenants are held strictly accountable under these terms, we receive no real protection in return. The management has the authority to screen tenants, yet I have no right to choose my neighbors. They employ maintenance staff who refuse to take responsibility for cleaning or addressing reported issues, and I have no direct way to contact them. When problems arise, management simply shifts the blame to maintenance or neighbors rather than taking responsibility themselves.

  

  Business Response

  Date: 04/10/2025

  Hello BBB,

   

  I am writing to follow up regarding the in-person meeting we had with Qinming on March 26, 2025. During our discussion, we clarified that no information related to her complaint had been released to any residents. Specifically, we did not disclose that she was the one who filed the complaint; we only referenced that it had been brought to our attention by surrounding neighbors. Additionally, we confirmed to her that the upstairs neighbor does not have a pet. Qinming expressed her appreciation for the clarification and thanked us for addressing her concerns.

  Prior to our meeting, Qinming had paid a one-month lease break fee of $1,785.00 in connection with her early move-out, which was due to the accelerated closing date on a home she had purchased. She had communicated to our office that the closing date occurred sooner than expected, prompting the need for her to vacate earlier than originally planned. Shortly after her move, she reached out to request a refund of the lease break fee.
  I would also like to note that Qinming has since removed her negative review from ******, which appears to have been posted before our meeting and the resolution of the matter.

   

  Thank you,

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ***** Tank was lived in ************ 121 Use to be ( Axiom Hub 121) ******** Tx ***** from 2021 i moved out on 12/1/2024. I have security deposit $634. I starting to ask that back 2/11/2025. But *********** were asking approve paperwork and bank statement that can approve since Apartment owner changed. so, I gave Them everything they were asking for. But they quit and never contacted me also regional manager Linge from HQ dint even answer or email back to me that i talk to HQ front desk *** two times and email hem two times I want someone to answer my question and give back my security deposit back? It's been almost three months gave you all of my info that I paid. But no answer on calls No one cares. Maybe to this company $634 is nothing But to me it's lots of money!!! i been calling and calling and emailing and emailing every Single day. I never had apartment do this bad and treating people this bad. Even regional manager has all the info but just ignore me. I just want the my money back!!!! How can i do to get my money back? this doesn't work need to go to court? guess that's the only option I have. My phone # is ************ If anyone want take care this Issus feel free to call. perhaps just go to HQ and go find VP. this that's the best!

  

  Business Response

  Date: 04/10/2025

  Hello BBB,

   

  The deposit is not reflected in our records. Weve asked the former resident to provide proof of the initial deposit payment. Once its verified, Well follow up to resolve the complaint.

   

  Thank you,

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a tenant at this property, I have repeatedly requested a renewal or non-renewal notice for my lease, but the management has failed to send any such communication. I am also concerned that the apartment complex is forcing tenants, including myself, to pay a monthly fee of ********************************** prior notice. This practice seems both unethical and potentially in violation of tenant rights and housing regulations.I am seeking your assistance in investigating this matter and ensuring that the apartment complex follows the appropriate procedures regarding lease renewals and non-renewals, as well as addressing the imposition of any fees without adequate notice or explanation.

  

  Business Response

  Date: 03/20/2025

  Hello BBB,

   

  We have communicated with Jasmine via email regarding her fee. We have removed it, and her renewal has been sent. 

   

  Thank you.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed my notice for non-renewal on 10/29/2024 and 12/27/2024 to the Artisan at **************. I have been requesting from the office the amount of my last payment to them as my lease is up on 3/9/25. We have been speaking with ****** ******* since 2/25 trying to get this resolved and was told by her it would be taken care and was to provide the amount of my rent due for march for the nine days left on my lease. I called on 2/27 was told she would give me call a callback and nothing happened. I went to the office on 3/4 and she was waiting on the property manager to waive it. I received a late notice on my door on 3/5 stating I owe $1710. I went to the office today 3/6 and spoke with ****** again and was told that she couldn't do anything. I requested info for her boss was given ***** ******* number and email address. Called the number spoke to *** ***** and left message for *****. Tried to email her and found that the information given was incorrect. I need for my lease to be terminated as of 3/9/25. I should only owe for the nine days of March and all fees waived. This has been a big inconvenience and I shouldn't have to track people down to do their job.

  

  Business Response

  Date: 03/20/2025

  Hello BBB,

   

  We have spoken with the resident several times. We moved them out, the only charges they had on the account was the final bills but the prorate for the days in March.

   

  Thank you.
  
  

  Customer Answer

  Date: 03/20/2025

  I am rejecting this response because:   We finally received a final bill on Monday however they are trying to charge a late fee that I am not willing to pay because they could not provide me my rent charge for March until Monday 3/17.

  

  Business Response

  Date: 04/08/2025

  Hello BBB,

  The only charges they had on the account was the final bills but the prorate for the days in March.
  
  Thank you.

• Initial Complaint

  Date:02/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -They made me sign my lease twice so they can raise my move in fee (doubled it) -They put me in a unit that I did not view. I chose a specific floor plan when applying and they put me in a floorplan I didn't want, like, or view prior. I was desperate for a place and had a deadline so I stayed. -They forced me into eviction: They held $2950 in money orders (because the payments weren't in full). My lease ended Jan. 11th 2025 so by January 5th I applied to another apartment complex; January 10th (Friday) the building manager from the other apartment complex told me I had an eviction on my report from Infinity on the point. Infinity on the point failed to communicate with me about what was going on, I had no idea my money orders were being held nor that I had an eviction. -January 13th (Monday), I went to the leasing office to figure everything out. The building manager told me they were holding my funds, I'm being evicted, and I had until February 13th to pay $5500. She also stated that I wasn't being notified about any of this via email or paperwork because my account was in eviction status. -January 13th I finally received my first email from Infinity on the **************** stating that I was in eviction status as of January 13th for not paying for October, November, December, and full January. Which is not true because the building manager from the other complex was able to see the eviction status prior to Jan. 13th. And they were also holding payments for October and November. -This is my first year in *****, I'm from *******, ********. I was expecting my January rent to be partial payment since the lease ended Jan 11th. I was not aware of the 60 notice that was supposed to be given. That being said, Infinity on the Point failed to communicate that with me as well. They assumed I wanted to stay and renew my lease and added the full month of January rent to my ledger without telling me. Nor did I re-sign a new lease stating that I agreed to that.

  

  Business Response

  Date: 02/21/2025

  Hello BBB,

  We are happy to shine some light on this situation. Ms. ***** ****** in unit 3306 was given an eviction by JP 3-2 in ****** on February 13th 2025. She owed over $9k by the time we had gotten to court of which she attended. With her partial payments all accounted for she still owed over $4k. We believe this is retaliation. The resident has been placed in Eviction about 4 times since moving in. According to our history she applied to the unit she now resides in. And finally, according to the lease terms there is an automatic renewal, and she is not paying the extra month to month fee.  Please let me know if you would like to see any more information and thank you for your attention.

  

  Business Response

  Date: 03/12/2025

  Hello BBB,

  
  We are happy to shine some light on this situation. Ms. ***** ****** in unit 3306 was given an eviction by JP 3-2 in ****** on February 13th 2025. She owed over $9k by the time we had gotten to court of which she attended. With her partial payments all accounted for she still owed over $4k. We believe this is retaliation. The resident has been placed in Eviction about 4 times since moving in. According to our history she applied to the unit she now resides in. And finally, according to the lease terms there is an automatic renewal, and she is not paying the extra month to month fee.  Please let me know if you would like to see any more information and thank you for your attention.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, my daughter ****** ***** who resides in this apartment located at ************************************************************************* is having certain maintenance issues with her apartment. She and the maintenance associate witnessed a rodent in her apartment back in January of this year. She recently moved into apartment in September 2024 with all these unhealthy and unsanitary conditions which can affect her health . My daughter suffers with a history of asthma and these mold/mildew conditions may trigger her health condition. Not sure if my daughter is being treated this way because she is a young adult or there is some other form of biasness, they have with her.However, it is ridiculous for anyone to pay this amount of money in rent and have to live in these filthy, unhealthy conditions. Please review the pictures below.I complaint was file via City of Garland code compliance, and the leasing associate falsely told the compliant officer a work order was not place, however I called the work order via the maintenance hotline because they online portal is down.

  

  Business Response

  Date: 02/24/2025

  Hello BBB,

   

  Thank you for bringing this matter to our attention. We take all resident concerns seriously and strive to resolve issues in accordance with our lease agreements, policies, and applicable laws. Below is a detailed account of the situation and the steps we have taken to address it.
  
  All outstanding maintenance items, with the exception of the dishwasher (D/W) and pest control services, have been completed. The resident has persistently refused entry to our maintenance team to address these remaining items, despite repeated requests and proper notice. Due to nonpayment of rent, an eviction action has been filed, and a court hearing is scheduled for February 26, 2025, at 1:00 PM.
  
  Over the course of this tenancy, the resident has repeatedly denied entry to maintenance personnel and vendors, hindering our ability to address maintenance requests. For example, pest control services were previously scheduled with advance notice, per legal requirements, but the resident later objected to their entry, citing that household members were asleep. We adhere strictly to state laws and lease terms regarding entry notifications, and records confirm proper notice was provided. Local Code Compliance officials conducted an inspection of the apartment. Their report highlighted concerns regarding housekeeping standards and the presence of an unauthorized dog in the unit. In response, we issued a lease violation notice for poor housekeeping and the unauthorized pet, as outlined in the residents lease agreement. Code Compliance confirmed there was no mold issue but advised the resident to improve cleanliness. They also reiterated that residents may not legally deny entry to management or vendors when proper notice is given to address maintenance or safety concerns.

   

  Thank you.