Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
• 

  Valiant Residential

  900 W Spring Valley Rd Richardson, TX 75080

  
• 

  Valiant Residential

  6262 Melody Lane Dallas, TX 75231

  
• 

  Valiant Residential

  1939 Colorado Boulevard Denton, TX 76205

  
• 

  Valiant Residential

  6033 E. Northwest Hwy. Dallas, TX 75231

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They dont answer the phone when I try to call . And *** had maintenance request putting in for months now. Nobody has reached out about getting any of my issues fixed

  

  Business Response

  Date: 02/18/2025

  Hi BBB,

   

  I wanted to provide an update on the recent work orders. I can confirm that all have been successfully completed and closed. Below are the key details:
  Kitchen Sink: The drain was functioning correctly when we arrived.
  Garbage Disposal: Discovered and removed plastic debris obstructing the unit.
  Doors: Replaced worn and aging weatherstripping around both the front and patio doors.
  Bathtub: Thoroughly inspected and confirmed to be leak-free.

  
  Weve also been in touch with the resident via email, and theyve expressed satisfaction with the resolution.
  Please let me know if you need any further details or if theres anything else I can assist with.

  Customer Answer

  Date: 02/19/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Pecan Creek Apartments regarding a $912 charge that was never disclosed to me before being sent to collections, negatively impacting my ********* husband and I were tenants at Pecan Creek Apartments from 10/13/23 to 06/15/2024. We fulfilled all lease obligations, provided proper move-out notice, and paid the required lease buyout fee to terminate our lease early, and we were not informed of any outstanding charges.Recently, I checked my credit report and discovered a collection account from ***************** for $912an amount I was never made aware of. I was never contacted by the apartment complex via mail, phone, email, or any other method regarding this balance before they sent it to collections. Had they reached out, I would have immediately addressed the matter.This is an unethical and unfair business practice for several reasons:Failure to Provide Notice: The apartment complex had my forwarding address and contact information but failed to notify me of the charge before involving a debt collector.Negative Credit Impact: Because they did not contact me, I was unable to dispute or pay the charge before it was reported to credit bureaus.Violation of Fair Billing Practices: Tenants have a right to receive notice of any outstanding balance before it is sent to collections.

  

  Business Response

  Date: 02/12/2025

  Hello Aubrie,
  
  
  You recently filed a complaint regarding your account at Pecan **********************. After researching your claims, we have chosen to stick with our original billing. Please note that these decisions are based upon evidence of your move out pictures, condition the apartment was left and failing to pay through a full 60 day notice to vacate.  
  Your notice to vacate was received on 4/16/24, which would hold you liable for rent through 6/15/24.  Your ledger states that you paid rent through the end of May 2024 but not your final days to complete the 60-day requirement.  The final balance on your account is on the itemized statement that was mailed to you with the address you left in our office. 
  
  
  Aubrie *******
  ***************************
  NRH, Tx 76182
  
  
  Did you complete a change of address with the USPS?
  
  
  As a courtesy we hold all collection accounts for thirty days before turning them over to collections.  So, with no response from you the account was submitted to our collection company.  
  
  
  Let me know if you have any questions.

  Customer Answer

  Date: 02/12/2025

  Thank you for your response.

  However, I must formally dispute your claims regarding proper notice and billing. The address you listed (******************************************) is incorrect and was never provided by me as my forwarding address. The forwarding address I left with your office was ******************************************, and I have attached documentation to verify this. Because you sent the move-out statement to the wrong address, I was never properly notified of any balance due and was denied the opportunity to address it before it was sent to collections. 

  I did complete a change of address with USPS. 

   

  

  Business Response

  Date: 04/08/2025

  Hello,

  Thank you for sharing this information. We understand how frustrating this situation must be and appreciate you bringing it to our attention. Please reach out directly to our **************************** at ********************************* so we can thoroughly review your case and work toward a resolution. Your concerns matter, and we want to ensure this is addressed properly.

   

  Thank you.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had put in a written complaint 11/15/2024 of mildew smell & dampness within our unit. The issues was not adressed promptly and when maintenance finally showed up, they were unable to properly diagnose the issue. The issue progressed in a span of 6 weeks. I sent an additional email a few weeks after the first one to notify management that the issue was progressing & I received a very defensive phone call from the building manager 12/19/24 that she had supposedly made an attempt to knock on my door but no one was home & she chose not to enter because she was afraid of my dog.
  There was no inspection done and no sense of urgency for the mold on my vents & increasing dampness within the entire unit.
  Managment was notified via email numerous times with photos & descriptions of the issue progressing. on Friday 12/27 the mold was visible on various objects throughout the unit&worse behind & underneath furniture where the moisture was trapped.
  Maintenance scheduled an emergency cleaning that day and I was told by someone in office that They would have the unit inspected the following monday.
  We removed ourselves & animals & the vents were cleaned and we were told it was safe to go back 4 hours after vent cleaning. When we went back the chemicals were so strong we chose not to go back. I hired my own inspector the next day that diagnosed the issue as the HVAC being faulty,not properly maintained and full of mold. (hvac tested positive for mold) See attached report. I am currently in communication with regional managment in regards to compensation for our damaged belongings. (pretty much everything in the unit was deemed damaged beyond repair and contaminated). The building manager has seemingly made attempts to re write history and her timeline of events with no supporting documentation. She also excessivly explained the "importance of renters insurance" to me to which I replied that renters insurance does not under any circumstance cover maintenance failure and neglect.

  

  Business Response

  Date: 02/12/2025

  Hello BBB,

   

  This has now been resolved; however, here is a summary of the events that occurred:

  Site team cleaned HVAC, dryer vents and put dehumidifiers in the apartment.
  They did moisture checks everywhere as well and found no moisture.
  The resident provided a report from a 3rd party company that showed elevated levels of moisture and visible organic growth on furniture.
  We determined best to negotiate and settled to not get into a legal battle – this was resolved 2 weeks ago.
  Resident received funds and completed settlement and release form.

  We apologize for the delay in response. Please let us know if you need any further assistance. 

  Customer Answer

  Date: 02/12/2025

  The matter has been settled

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrived to a filthy apartment not cleaned. Insect f**** and exuberant amount of cockroaches crawling everywhere. Broken gate system for months now (6 plus) with ongoing car burglaries. Broken ceiling fans to both rooms upon move in. Roaches crawling through broken seals of caulking along sink line.

  

  Business Response

  Date: 12/30/2024

  Hello,

   

  We deeply regret to hear about your experience and sincerely apologize for the unacceptable conditions you encountered. A clean and secure living environment is our top priority, and its clear we fell short in preparing your apartment and maintaining the property to standard.

  Can you please let us know the name of the community apartment in which you lived?
  
  You can also reach out to our **************************** at ********************************* so we can urgently address your concerns, including pest control, maintenance issues, and property security. We are committed to resolving these matters and ensuring your comfort in your home. Thank you for bringing this to our attention.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 4 months ago my upstairs neighbor moved in. She has a 6 year old child with autism. Since they moved in, the noise and disturbances that I have had to endure is unacceptable. She allows her child to run rampant for hours and allows him to jump on and off of furniture. As a result, I and my son suffer with dealing with extremely loud thuds and bumps. My walls shake and my dishes rattle. This goes on for 2-3 hours nightly. I have spoken to my neighbor who suggested I purchase fans to create white noise. I have filed numerous complaints with my apartment complex and they issued lease violations. My neighbor threatened legal action based on her child being autistic. This was sufficient enough to scare apartment management and since then, my complaints fall on deaf ears. The manager does not respond to me and her manager at Valiant Residential, *******, refuses to contact me. My attempts to reach Valiant Residential have been futile. I have months of footage to show that the disturbances are beyond what should be acceptable regardless of quiet hours. Allowing a child to run rampant, jump on and off of small trampolines (I have seen this for myself) and furniture causing walls to shake is not acceptable regardless of what time it is.The apartment has offered to move me to an upstairs unit and I declined that offer. I have a small yard for my 2 dogs. Moving upstairs would be a huge inconvenience for me. My neighbor refuses to move too. So we are Arab ************* an effort to resolve the issue, I have requested to be allowed to break my lease, provide 60 day notice and receive no penalty. Because I had not planned on moving until January of 2026 (when my lease is up), I also requested that my 60 days be rent free to allow me an opportunity to gather finances for this unexpected move. This situation is out of my control, but I cannot live with World War 3 going on above my head everyday. I have footage to support my claims.

  

  Business Response

  Date: 12/27/2024

  Hello BBB,

   

  We will be offering the resident a 30-day notice with no lease break fee and a deposit refund to see if this arrangement works for them. 

   

  Thank you.

  Customer Answer

  Date: 12/30/2024

  I am rejecting this response because my moving expenses will far exceed my deposit.  I am not willing to place myself in a financial hardship.  I will accept 1 month free once my 60 day notice is submitted, no break fee and full return of my refund.  I moved in under move-in special and my deposit was minimal.  If you look closely at the attached videos I have submitted to management, you can see my phone shake upon impact of the loud thud that comes from above.  This is daily.  I would attach them here, but the files are too large.  I need the financial means to facilitate a move and $400 deposit refund will not cover it.  As stated in my original complaint, this is far beyond my control.  My neighbor had issues previously and was moved to the unit above me.  Now I am having issues with her.  The common denominator is her.  I cannot suffer financially because of this situation.  The mental toll it is taking is already high enough.

  

  Business Response

  Date: 01/08/2025

  Hello,

   

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the difficulties you've been experiencing and the impact it has had on your well-being.
  We understand that moving can be financially and emotionally challenging. To support you during this time, we have offered to release you from your lease without any penalty. Our intention is to provide a fair and stress-free resolution to your situation.

  
  While we recognize your request for one month free in addition to the lease release, we are unable to accommodate this specific request. However, we hope that our offer to release you without penalty will help alleviate some of the financial and personal strain you're facing.

  
  Please let us know how you would like to proceed or if there's anything else we can assist you with. We are committed to ensuring your comfort and satisfaction and are here to support you through this process.
  Thank you for your understanding and cooperation.

  
  Warm regards,

  Customer Answer

  Date: 01/09/2025

  I am not sure if the management team has advised of my complaints or requests, but the activity has increased and it is also during early morning/late night timeframes (between 1am-5am.  I have heard absolutely nothing from management as I have submitted more proof of my walls shaking and dishes rattling.

  Customer Answer

  Date: 01/09/2025

  I am rejecting this response because:   This issue was caused by apartment management.  She is a problem tenant and by moving her above me, they made it my problem.  Apologizing and offering me a full refund of deposit is not acceptable.  This is a problem caused by them and they want me to be either continue to suffer in silence or put myself in a financial hardship.  That is unacceptable.  There is no way I am financially able to move at this time.  A refund wouldnt be issued until after the fact.  How does that help in any way? If they cannot assist me in getting out of the debacle that they created, then I want a drastic reduction of my rent to allow me to save up the funds that I need so that I can get the h*** out of this h*** hole.  Just this morning I had to beat on my ceiling in response to hours of running, jumping, thumping and bumping.  Started at 8:00am.  This is the worst apartment living condition I have ever dealt with.  I am being forced to either move and put myself in a financial hardship or stay and have to live with my quality of life negatively impacted all due to a situation they created and out of my control.  The management is so unaccountable that they wont even communicate with me directly. I had to get the BBB involved.  I dont know what next steps are, but I plan on continuing to escalate this as high as I can because this is beyond ridiculous and beyond unacceptable.

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old apartment complex has not given me my security deposit. It's been over 60 days. Every time I contact them they say they'll call me back with more information than they never do.

  

  Business Response

  Date: 12/23/2024

  Hello,

  Thank you for bringing this to our attention. We sincerely apologize for the delay in returning your security deposit and any inconvenience this may have caused. To address this promptly, please provide the name of the community where you previously lived, or reach out to our **************************** at ********************************** We will assist you in resolving this issue and provide a clear update on your deposit.
  

  We appreciate your patience and are committed to resolving this matter for you.
  

  Best regards,

  Customer Answer

  Date: 12/23/2024

  I am rejecting this response because:   they have not provided me with any information on receiving the security deposit. Every time I speak to them they say their accountants are on vacation and it's always some sort of delay with them. I will send them an email explaining the community I lived in per the message I received. 

  

  Business Response

  Date: 12/27/2024

  Hello BBB,

   

  This issue has been resolved. He will be receiving his full refund. The payment is being expedited, and a check has been requested to be overnighted to him.

   

  Thank you.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/26/2024- the apartments keep turning the water off no warning no one can give any answers no one calls back. This happens 3-5 times a week. I have called several times and no one helps I have people from out of town and its unsanitary there is also a smell of sewage coming through the pipes

  

  Business Response

  Date: 12/09/2024

  Hello,
  
  
  There have been occasions when the water supply needed to be temporarily shut off to address urgent plumbing issues requiring immediate attention.
  
  In such situations, we prioritize clear communication to keep all residents informed. We send a property-wide notice via email in advance to notify residents of any planned water service disruptions.
  Additionally, we provide regular updates throughout the repair process, ensuring residents are aware of our progress and the estimated time for service restoration.
  
  We understand that these interruptions can be inconvenient and sincerely appreciate the patience and cooperation of our residents as we work diligently to resolve these plumbing concerns as quickly as possible.
  
  
  Thank you,

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a tenant who is running a hair salon in their one-bedroom apartment, with most of her clients under the age of 10. This is a major lease violation as stated in the lease. Multiple reports have been made to the apartment manager as well as the regional manager in ***. Parking is a has become difficult since this tenant started running her business. Her clients do not park at the visitors' section. They park where the residents park even using the handicap spots without stickers. Some tenants are using the reserved parking without paying for it. There are other illegal activities here that the management is aware of but failing to act. Tt is as if the safety of the tenants is not important.

  

  Business Response

  Date: 12/02/2024

  Hello,

   

  Please note that Valiant Residential is no longer managing Center Place. For assistance, please contact their leasing office at ************ or email them at ******************************************.

   

  Thank you.

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an appeal on an eviction and paid the amount of that was owed to the court /property. All debt was paid in full. Now today I found out that they are stating I owe 2642, which I paid them all the money they requested and no one can provide me proof.

  

  Business Response

  Date: 12/02/2024

  Hello BBB,

   

  We have been in communication with Ms. ****** and have requested money order receipts to confirm the payments she referenced.
  
  Skyview West has deposited all funds received from Ms. ******* as reflected in the attached ledger.
  
  If Ms. ****** can provide copies of the money orders indicating that the payments were received by Skyview West, we will gladly investigate her account further to ensure accuracy.
  

  
  Sincerely,

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Birwood Heights Apartments 6303 regarding an unfair and unjustified charge on my move-out statement and security deposit. Despite my efforts to resolve the issue directly with the property management, they have failed to address my concerns appropriately.I recently received a move-out statement that included the following charges Touch-Up Paint: I am being charged for touch-up paint, even though I maintained the apartment in good condition and normal wear and tear should be expected over a year-long lease.Normal Wear and Tear on the Carpet: I am also being charged for what appears to be normal wear and tear on the carpet, which is not a valid charge per my lease agreement.Blinds on the Door: The blinds on the door were already falling off when I moved in, and I informed the management at that time. They are now charging me for damage that was pre-existing.General Cleaning Fee: I am being charged for a general cleaning fee, despite leaving the apartment clean and in good condition, as instructed in the move-out guidelines.Risk ****************** I have been paying for renters insurance through ******** for the duration of my lease and should not be charged again for risk release insurance.I have disputed these charges directly with the property management, but they have not responded to my concerns or removed the charges. As a result, I have not received my full security deposit, and I feel these charges are unjust and not in line with the terms of my lease agreement.I have attached photos that I took when I moved out, clearly showing that there were no issues with the apartment and that it was left in clean, move-in ready condition. I believe I am entitled to a full refund of my security deposit, and I ask that you help me ensure that *************** Apartments upholds its responsibilities in this matter.

  

  Business Response

  Date: 12/06/2024

  Hello BBB,

   

  On 11/14/24, we received an email from the resident outlining her concerns and disagreements with the move-out charges. Upon reviewing her concerns, the matter was escalated for further evaluation.
  Our team carefully reviewed the charges in question and, after consideration, agreed to provide the resident with a credit of $50 for cleaning and $35 for touch-up paint. The resident's ledger was updated accordingly, and we promptly issued a revised move-out statement to her on the same day, reflecting the adjustments made.

  We remain committed to ensuring transparency and fairness in our processes and believe this resolution appropriately addressed the resident's concerns.

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because:   it is clear in the move-in document that there were issues with the blinds. Aso I should not be charged for normal **** and tear to the walls (paint touch *****

  

  Business Response

  Date: 12/18/2024

  Hello,

   

  While we maintain that the charges were initially justified as outlined in the move-out inspection and documentation, we understand your concerns. We already credited $50 for cleaning and $35 for touch-up paint. The ledger has been revised to reflect these adjustments. We hope this resolution demonstrates our commitment to addressing your concerns fairly.

   

  Thank you.

  Customer Answer

  Date: 12/20/2024

  I am rejecting this response because:   It is not clear what the total is from the statement. what is the balance?

  

  Business Response

  Date: 04/08/2025

  Hello BBB,
  
  On 11/14/24, we received an email from the resident outlining her concerns and disagreements with the move-out charges. Upon reviewing her concerns, the matter was escalated for further evaluation.
  Our team carefully reviewed the charges in question and, after consideration, agreed to provide the resident with a credit of $50 for cleaning and $35 for touch-up paint. The resident's ledger was updated accordingly, and we promptly issued a revised move-out statement to her on the same day, reflecting the adjustments made.

  
  We remain committed to ensuring transparency and fairness in our processes and believe this resolution appropriately addressed the resident's concerns.

  

  Business Response

  Date: 04/10/2025

  Hello BBB,
  
  On 11/14/24, we received an email from the resident outlining her concerns and disagreements with the move-out charges. Upon reviewing her concerns, the matter was escalated for further evaluation.
  Our team carefully reviewed the charges in question and, after consideration, agreed to provide the resident with a credit of $50 for cleaning and $35 for touch-up paint. The resident's ledger was updated accordingly, and we promptly issued a revised move-out statement to her on the same day, reflecting the adjustments made.
  
  
  We remain committed to ensuring transparency and fairness in our processes and believe this resolution appropriately addressed the resident's concerns.

  Customer Answer

  Date: 04/11/2025

  I have reviewed the business response and accept this resolution.