Complaints

This profile includes complaints for Topgolf's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Topgolf has 19 locations, listed below.

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  Topgolf

  8750 N. Central Expressway Suite 1200 Dallas, TX 75231

• 

  Topgolf

  1500 Andrews Parkway Allen, TX 75002

• 

  Top Golf USA Canton , LLC

  777 Dedham St Canton, MA 02021

• 

  Topgolf

  588 N Gulph Rd King of Prussia, PA 19406

• 

  Top Golf

  1111 24th St N Birmingham, AL 35234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Man the Virginia Beach Location has gone down hill. Think Military Mall. The place people used to shop. Got to TG around 5 on Friday afternoon. Got a bay right away which was great. However our server was no where to be found. She Finally she showed up explaining that she just started, wich we said no problem so we ordered drinks and played golf. Played for 90 minutes. And wanted to keep playing since me My nine year old and wife were having a great time. Then we were told we couldnt stay at stay at our bay any longer. I said no its ok well pay to extend our time. They demanded we leave the bay despite there being free bays on the first and thrid floor. I said why we do we need to leave our bay, why dont you ask someone else to move. Apparently there was a larger party waiting for their party. Ive been to this location many time and had to wait upto 2 hour for a bay. So I was confused why we were being asked to move, I mean there were teenagers next to us drinking water. We ordered a full dinner several drinks and dessert. Why would you argue with a good customer and ask him to leave? Makes zero sense. We think the server, poor thing was over 50 waiting tables I felt bad for her until she wanted to replace us with a larger party so her tip was better. I wouldnt go here, the place hs taken a major turn. They kept blaming their system wich was total ****, basically, my family was asked to leave so that a larger party could have our space. Ive never been treated so poorly. My kid was crying. I will never return to this dump. What a shame, this place was so cool when it opened up. Now they have staff older than my mom waiting tables. I give it 2 years before they shutter their doors. The ********** is gonna be pretty embarrassed when its empty. They gave so many incentives for TG to be here.

  Business Response

  Date: 11/21/2023

  Our management team has contacted the guest and discussed the concerns he had during his visit. He was provided with the personal contact information for the venues Director of Operations and we look forward to welcoming him back to Topgolf very soon. 

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Topgolf **** before noon, booked 90 minutes of play time for $52.50 less a $20 coupon so the overall golf cost of $32.50. We also had 2 sodas for $7.50, the bill should have been $40 plus sales tax of $3.30. I gave the server a $50 gift card, she came back saying the card had $0.20 left, meaning I was billed $49.80 vs $43.30. I then gave her a $7 cash tip since I didnt realize she had tipped herself on my gift card, the receipt had no detail just the beginning and ending gift card amounts. Its not a lot of money but still shady business, they probably do this with every gift card.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a reservation with TopGolf on their website for 6/9. A Saturday. One bay. Received a confirmation with no date or time scheduled on it for the reservation and no way to cancel reservation or modify it. Consulted with the website and under FAQs it says to cancel simply use the link that says cancel booking on your reservation email. There is no link. I emailed the company and they even emailed instructing to use the link thats doesnt exist. They replied that they had cancelled the reservation but I revived an official confirmation. Then I called to cancel (I had really just wanted to modify it but decided to just cancel because of how weird this is) and was told that they could see my reservation and it was still intact. I asked them to cancel it and send a confirmation. Never received one. Called again and went through the same process and again never received a confirmation email. This is a scam.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a 12:45pm reservation on July 29, 2023 for my family at the Top Golf in Loudoun, VA (reservation **********). There were going to be 6 people playing golf, but 2 grandparents wanted to come along since it was a birthday celebration. I found on the website where it stated that up to 6 players could be in a bay, along with 2 non-playing guests which was perfect for our situation (see attached image). Just to be sure, I called the facility and spoke with a young lady who confirmed that the max for a bay was 8 guests total with only 6 players. Our family arrived and got settled into playing when a young man came along and said we had too many in the bay. I explained that the grandparents were just guests - not players. He said we could only have 6 people in the bay. I told him that I had called to confirm 8 could be in it, and showed him the website on my phone to confirm that info. He said there was nothing he could do and 2 people would have to leave the bay. I asked to speak to the manager who seemed indifferent (even after seeing their website). He said at the Loudoun faciility they "define Guests differently. They defined guests as players and you could only have 6 players in a bay." He said 2 people needed to leave the area. Though appalled, frustrated, and angry, we abided by their demands, but it totally impacted our family celebration. The grandparents were not able to be with the rest of the family and celebrate the happy occasion. We all left there livid. The following week, I called the corporate office and explained the situation saying I wanted to speak to someone in upper management. I was assured that someone would call me back. To date, no one has called. At this point, I would like a full refund of my money. This was totally false & misleading advertising.

  Business Response

  Date: 09/11/2023

  The confusion around our allowable headcounts is regrettable. Our Senior leadership team has been in contact with this player and reached an amicable solution. We look forward to their next visit! 

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/2023, we had an unfortunate visit to the *********** location for service, marred by the rude behavior of the service manager and server, who showed no respect or consideration. The service manager asked us not to use our own rubber tees without explaining the rules, and there were no written rules against it. Additionally, there were no water refills or check-in services provided, adding to our disappointment. Despite the treatment, we left quietly without complaining. However, our attempt to address the situation later resulted in retaliation from the Vineyard Topgolf location.********, the director of sales, contacted us on 7/28/2023, stating that we were not permitted to visit Vineyard as it wasn't our designated "home location." Our extensive travel prevented us from meeting the 51% rule, according to Topgolf's policy. While they have the right to change our home location, we believe they shouldn't deny us access to Vineyard. We offered to change our home location, but they refused, claiming a waiting list. Their actions seemed retaliatory, punishing a customer who did nothing wrong. This treatment is unjust and falls short of good customer service practices. We hope for a fair resolution to our concerns.

  Business Response

  Date: 08/08/2023

  Our ***************** has tried to resolve this guests concerns multiple times without success. This guest insists on violating or guest code of conduct, and refuses to follow safety rules. We currently have a waiting list for our Platinum memberships at our location. This guest purchased a membership from another Topgolf location in an attempt to circumnavigate the terms and conditions of our platinum memberships and not be subject to our current waitlist. Guest has been unreasonable with our staff and managers and insists on recording every interaction....we consider this matter closed and will no longer reply to these types of inquires from this guest. 

  Customer Answer

  Date: 08/17/2023

  The response is sincerely disappointing. It appears that the ******************* has a tendency to be dishonest. Aside from the initial rude call, we haven't received any contact from senior management. Please share any evidence of attempts by senior management to address the issue. When we asked to speak with the director of sales at Topgolf, she evaded us and passed the responsibility onto others, using excuses to deflect blame. 
  One of her employees, whom she delegated to speak with us, confirmed that we aren't violating any rules and that all of this behavior stems from retaliation due to one person being "offended" by us. We have not had any issues with any of other employees or managers as we go golfing everyday. Also, I dont believe its our job to pleased their employees.  We spent money to play and enjoy the venue not please their specific employees. The direct of sales went as far as dispatching more individuals and having police surround us. We sensed a distinct threat emanating from their actions. We also explained to them that we have multiple properties all over the states as we travels a lot. They accused us purchasing the membership to bypass its waiting list is not true.  In the agreement, there is no place to mention that we violated any rules. And it is topgolfs policies that customers can use the membership at any locations expect some specific locations listed in the contract.
  They manipulated rules, resorted to pretext lies, and abused their power over us. This situation is absurd, and they're unwilling to extend an apology. The entire ******************* appears to be compromised. Such issues haven't arisen in any other Topgolf locations. They've accused us of being unreasonable, yet all we're asking for is equitable treatment. If  the company considers a request to speak with senior management as an unreasonable action, it raises questions. We have ample evidence of their unlawful racial profiling. Their lack of response is likely because they're aware of the absence of valid justification. Despite our innocence, they've subjected us to numerous instances of harassment. We've insisted on recording these occurrences to gather proof against their unjust treatment, given their penchant for falsehoods. We implore headquarters to respond. 
  

  Customer Answer

  Date: 09/10/2023

  Hello!
  What should I do if the business does not respond to my complaint?

  Customer Answer

  Date: 09/10/2023

  Hello!
  What should I do if the business does not respond to my complaint?

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 4th 2023, This place website took 345 dollars of my money from my account and when I called to confirm my reservation because it never gave me a confirmation after taking my 345 dollars I was told they didnt receive a payment. My account shows the money was taken and I have been getting the run around to get my money put back into my account. Its been an absolute headache dealing with this establishment.

  Business Response

  Date: 08/01/2023

  The transaction the guest is questioning never posted. You can see the screen shot provided shows "Pending". The charge never settled and the guests account was never charged. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over $300 to obtain a high score. It appears it was deleted purposely. It was 910 top pressure advanced. I have proof that I was there as well.

  Business Response

  Date: 07/25/2023

  We have opened a service ticket with our technology team and the issue is being investigated. 

  Customer Answer

  Date: 07/26/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Probably my tenth or eleventh time at topgolf, came in ordered an hour in one of the bays. ****** came up I ordered a beer he asks if I would like anything to eat. I say come back in about ten minutes. He came back in about ***************************************************** about ten minutes. After a few minutes we were sent the bill and basically asked to leave and pay the bill. I mentioned that the food just came out and I would thank him to not rush me finishing my meal. Im told to take the food to the bar area. I refused since this was entirely their fault by being so inattentive with the waiter. I sat and finished my meal with a sick feeling in stomache from the terrible service. Will not be spending any more at topgolf if thats how you treat your frequent customers.

  Business Response

  Date: 07/26/2023

  Senior management has spoken with the guest and addressed his concerns. 

  Customer Answer

  Date: 07/26/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company advertises upgrades within the *** Golf app which claims can be paid for with coins earned within the app. However, when attempting to purchase the upgrade, the promotional coins cannot be used. I contacted their technical support with a screenshot of the offer indicating that promotional coins could be used and was informed that this is indeed not true, but it can only be purchased with real money through the App Store. This is a blatant example of false advertising, and not honoring an actual offer that they are making. It also throws the whole concept of promotional coins into doubt.

  Customer Answer

  Date: 06/07/2023

  The deceptive advertisement was explained to me by a technical support person at the company.  While I believe it is intentionally designed to peak interest in the "deal" it is not overtly malicious or misleading as I first interpretted it.  If possible I would like to close this complaint and consider the matter resolved.  Thank you for your time and attention.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in ***************** on 6/6/23 around 8:00 pm with ***************** I skied on fluid on the floor, While i was walking to my assigen location and landed on my knee and over strached my leg. I manged to my getup from floor. Floor manger show up with piece of paper and got my information for incident report. I give her required information and she left withiut asking about my condition. ******* few minutes, other manager ****** shows up add try to shutdown my aisle and told *** leave with security escourt and force us to leave premises. We ask them for reason but they give just rendom reason like not following protocol. I was in pain in back and hips but nobody was care about and didn't listen to me. It was very painful experience mentall and physically for me with serice at this location.

  Business Response

  Date: 07/12/2023

  This group initially requested two bays for their party,changed their minds to only one bay, and told our team it would only be eight people in the bay. When they arrived at their bay there were thirteen people. This is violation of our safety policies. Our management team addressed it multiple times and gave them plenty of opportunity to have five people go to the bar or lounge area. The party became rude, openly disrespectful to our staff, and showed no intentions of reducing to eight people. They were asked to leave the property as per our Player Code of Conduct.