We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers Directory

Publishing Concepts, LP

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Publishing Concepts, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Publishing Concepts, LP has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call and post card on 4/16/2024, about my sorority verification program. During the call , I participated in a recorded Phone interview discussing my experience at college and my fond memories. Also , how has my sorority benefited me since college. I was asked to pay $205.63 to purchase the sorority alumi album. A hard push was made to buy other items,etc. I stayed with the album only. The album was to arrive in January-February 2025. I kept thinking, maybe it will arrive. I have NOT received anything. I just recently called some sorority sisters and found out they never received the call or email. Wished I had contacted our national office before purchasing. This is definitely a scam.

      Business Response

      Date: 06/09/2025

      Ms. ******** contacted our Client Experience team at the same as entering this requesting with the BBB. She cancelled her order with us and a check refund for $205.63 was sent on May 27. If we can be of any further assistance, please let us know!

    • Initial Complaint

      Date:05/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a oral history project (recording and physical book) from *** in January of 2024 and as of May 2025 have still not received the product. The business has acknowledge that the delivery of product is now pending Fall 2025, I feel that this is an egregious considering I should have received product of what I paid for in early 2024.

      Business Response

      Date: 05/30/2025

      We're so sorry you've not yet received the printed publication. We did send the digital version, but upon receiving these notes we issued a refund of $299.21. That check was mailed to the Benton, ******** address - we hope that's correct as we were unable to reach you to confirm. 

    • Initial Complaint

      Date:04/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call and post cards in Feb 2024, about alumni verification program. During the call, I was asked to pay $295 for buying alumni voice album etc, and part of $295 will be donation to my university. I never receive anything from this publishing concepts company. I also dont think my university received anything. This is a scam company.

      Business Response

      Date: 04/24/2025

      ************ contracted with *** for an Oral History Project. Details about that program can be found on their website at ********************************************************. The printed publications are expected to ship in summer 2025 but the digital version released back in in February. Upon receipt of this inquiry, we reached out to confirm the shipment timing but also issued a refund of $295.90. If we can be of any further assistance, please let me know.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out someone called my elderly father (82 years old) and sold him on the purchase of the company's product. I take care of my father's finances as he is unable to do so. My father can not afford this purchase, he is on a fixed income. I am requesting some ***** on this situation and requesting an immediate refund of the amount she authorized, and ask that on no other charges to processed under his name or address. The transaction amount was $472.96 and occured on 4/2/2025. It was debited from his primary checking account. I ask that all of her contact information including her credit card information be deleted from the company's system. I have legal power of attorney for my father and more than welcome to share it within someone before the credit be processed but if someone could please contact me and I will provide his full name and banking information in order for the refund to be processed. Thank you.

      Business Response

      Date: 04/24/2025

      ***************************** contracted with PCI to update their records and offer affinity products, including a publication of all alumni. Upon receipt of this inquiry, we contacted the son of ******* alum Mr. ***** and explained the program details. He decided to keep his order for the publication and we refunded the remainder of the order ($258). If we can assist in any other way, please let us know.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ALERT! PCI Publishing Concepts - Unauthorized $496 Charge!Heads up, everyone! I just had a nightmare experience with PCI Publishing Concepts. They tricked me by pretending to connect me with college alumni in the area. I agreed to a $4.96 charge ($1.99 shipping, $1.99 handling) on 03/07/2025 ONLY. Then, they hit me with a WHOPPING $496.96 WITHOUT MY CONSENT.I've demanded immediate cancellation of my account ********* and a full refund. I've also stopped payment with my bank and disabled my card.This is a blatant breach of trust and potentially fraudulent. Has anyone else been tricked by their alumni connection claim? What steps should I take next?I'm considering legal action if they don't fix this ASAP. See screenshot below of the initial offer!#scam #fraud #pcipublishingconcepts #unauthorizedcharge #beware #consumerprotection #

      Business Response

      Date: 03/12/2025

      ********************* contracted with *** to conduct an Oral History Program. Details about that program can be found on their website here: *********************************************************************************************************.

      On March 7, Ms. ******* contacted us to participate in this program. That call, like all our calls, was recorded and the products and purchase amount were confirmed before the transaction was concluded. We received a follow-up call soon after asking that we switch the order to a payment plan. 

      As we were able to confirm there was no stop-payment with the bank and that the card used was still active, we have cancelled the order and issued a full refund to that card. If we can assist in any other way, please let us know.

       

      Customer Answer

      Date: 03/12/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out someone called my elderly mother (89 years old) and sold her on the purchase of the company's product. I take care of my mother's finances as she is unable to do so. My mother can NOT afford this purchase, she is on a fixed income. I am insisting on an immediate refund of the amount she authorized, and insist on no other charges to the credit card she provided the caller. I ask that all of her contact information including her credit card information be deleted from the company's system. Thank you.

      Business Response

      Date: 03/10/2025

      We can certainly issue a refund to her credit card. We just need her name and the name of the program she's affiliated with (we have a couple hundred programs in progress for colleges, private schools and associations around the country). Once we have that information, we'll be able to take the next step.

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by this company and interviewed to be in an alumni publication with my college *******************************. I have yet to receive my publication even tho I was billed ****** back in 07/16/2024. At this point I want my money back

      Business Response

      Date: 02/28/2025

      Upon receipt of your email Monday, February 24, PCI issued a full refund. Our colleague ******* reached out to confirm it was in the way to you and if we can assist you in any other way, please let us know.

      Customer Answer

      Date: 03/04/2025

      I have reviewed the business response and accept this resolution. I did receive my refund check in the mail today and deposited into my account. Less learn for me I am no longer taking any more alumni cons or providing my credit card number to any more alumni associations.

    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an annual published book from my university, or so I thought, but didnt receive anything. I received two sweatshirts and two t-shirts but nothing else for the $540 I spent. This seems like a scam situation based on all the other complaints. This needs to be looked into!

      Business Response

      Date: 02/28/2025

      Thank you so much for participating in the ************************ program. Information about that project is on ***'s website here ******************************************.

      While the apparel was shipped as it was ready the publication is scheduled to ship this spring, which is why you have not yet received it. We're so sorry for the delay and we have issued a refund check in the amount of $540.00. Hopefully you received a message from our teammate ******* about this.

       If we can assist you in ant other way, please let us know.

    • Initial Complaint

      Date:01/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/8/21, I received a call from a Publishing Concepts representative explaining a project they were working on in conjunction with my **** mater (*************************). I participated in a recorded phone interview discussing my experience at college and fond memories I had. I also purchased a hardbound copy of the project which was supposed to be delivered in March of 2023. They required a 50% deposit immediately via credit card and advised the remaining amount would be charged upon shipping. 2021 was a crazy time due to the ***** pandemic and I lost track of this project Upon reviewing old emails recently, I came across the email nice for the $100.78 down payment but still had not received the book. I attempted to reach out to the company via email on 12/29/24. I received an auto reply saying that I would receive a response within two business days. It has now been almost two weeks and I havent received a call or a response to my email. Ive reviewed other BBB complaints and realize that this is a recurring problem. I feel scammed. I want the company to respond to my questions quiet and I want my money refunded. I also think its appropriate for this business to be properly investigated. They take money from folks and rarely deliver the promised product.

      Business Response

      Date: 01/17/2025

      We are so sorry to hear that you did not receive your hardbound publication. Our records show it was shipped to your ***************************************************************************************** address in September 2022 and it was not been returned to us.
      Since client satisfaction is our number one priority, we mailed a refund of $190.76 to your current ***************************************** address. If you have any further questions or concerns, please let us know.

      Customer Answer

      Date: 01/19/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Professional Storytelling Guide in support of ************************** Veterans of Foreign Wars! on October 23, 2023. I was told the hardcover book would arrive in the late fall of 2024. I have made several email attempts to learn the actual delivery date but keep getting the same story of: "it's on the way."

      Business Response

      Date: 01/17/2025

      We're so sorry the ************************** Veterans of Foreign Wars publication has not yet shipped. We mailed a full refund of $201.74 to your home address on January 6, and you will still receive a copy of the publication when it is mailed later this year. Thank you for participating in the Oral History Project!

      Customer Answer

      Date: 01/17/2025

      I have reviewed the business response and accept this resolution. 

    Publishing Concepts, LP is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.