Complaints

This profile includes complaints for Publishing Concepts, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Publishing Concepts, LP

  Dallas, TX 75225-7649

  
• 

  Publishing Concepts, LP

  4835 LBJ Fwy Ste 1100 Dallas, TX 75244-6057

  
• 

  Publishing Concepts

  272 Bendix Rd STE 650 Virginia Beach, VA 23452-1393

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my mother $218.96 - there are no email confirmations to show what this amount of money is for. I have asked her about this and she does not recall ever talking to someone at this company and has no idea what the charge is for. I have reached out to the company directly to see if I can find out what they are charging her for and receipt of whatever it is she was supposed to receive. In reading other online complaints I assume it is for some sort of "yearbook" that she does not remember being interviewed for or requesting. This company is preying on the elderly hoping they will not pay close attention to their bank statements to see they are being charged for something they have never received.

  Business Response

  Date: 12/13/2024

  I spoke with Ms. **** last week to confirm we refunded her mother's order for the World War II Veterans publication, but she will receive that book as a gift when it releases. If we can assist in any other way, please let us know.

  Customer Answer

  Date: 12/19/2024

  I have reviewed the business response and accept this resolution.  After speaking with a senior representative of the company and understanding what the product was, I rescind my review and complaint of this company.  They showed compassion to the situation and refunded the monies spent.  

  Thank You

  ***** ****

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization sent my father a postcard. My 90-year-old father called the number thinking it was ****************** asking him to answer questions for the "2024 ****************** Oral History Project". This was a misleading call; he was led to believe this was ****************** calling him. I called ****************** to follow up and they are not involved with this publication. We recognize that this is a scam. My father was charged $519.17. We tried calling to cancel and the phone number has a recording that states that the staff is out of the office and to call back. I am his POA and want a refund issued immediately.

  Business Response

  Date: 11/20/2024

  Earlier this month, ****************** launched an Oral History Project with PCI. Information about that program is on their website's homepage here ********************************* leads you to detailed information here *************************************************************************************. We can certainly cancel and refund your father's order. We just need his name so that we can complete that request.

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a charge of $541.21 for this company on my dementia-suffering mother's credit card. it appears this firm contacts the elderly and then asks them simple questions in the guise of being a respected publication with the promise of sending them a publication with that interviewed person cited in it.I will be contacting them during normal business hours tomorrow and requesting a refund. My mother does not remember an interview or a phone call regarding any of this. This firm has to be be preying on the elderly from what I see in all of these complaints. Banks should cease processing payments for this firm. This is clearly a racket.

  Business Response

  Date: 11/01/2024

  I left a message for Mr. ********* this morning at the number provided: **************. We can certainly pull the recording of his mother's call as well as cancel his mother's order. We just need to know her name and the name of the organization with which she's affiliated (we have a few hundred publication programs in progress for colleges and membership organizations). Alternatively, we can find her order using her name and email or name and phone. I can be reached by phone at ************ or at *****************************************************

  Customer Answer

  Date: 11/01/2024

  I have reviewed the business response and accept this resolution. I contacted this business and was quickly offered a refund.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - paid on June 21, 2023 the amount of $169.98 USD - I was told I would receive a "virtual yearbook of stories" and that "all my classmates are participating," which was not the truth. A very small number of my classmates contributed, because this is a scam. The deliverable is terrible quality, hard to access and not a good ***resentation of my university. - The biggest issue is their customer service and the sales *** who harassed me until I agreed to buy it. This is clearly a scam and sales people who will do and say anything to get you buy the product. I felt bullied and forced into buying the dumb thing.

  Business Response

  Date: 10/08/2024

  We're so sorry you were not satisfied with the digital publication for Woodbury University. As the footer in the email you attached indicates, we have a happiness guarantee and are reachable by phone and email any time. Upon receipt of this inquiry, one of our Client Experience Team reached out to Mr. Thomas to confirm the address to which his full refund should be mailed. That check is already in the mail to his California address. If we can assist in any other way, please let us know. 

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a misleading letter claiming to be from an educational institution to my girlfriends residence and hounded her with emails and calls for weeks. The letters claim that there is some kind of alumni registry surreptitiously run by this 3rd party that appeared to be official but was a vailed attempt to get money out of her. She also had been receiving multiple unsolicited emails from PCI. believing them to be from her **** mater. None of the addresses were from that institution indicating the this being a phishing attempt from ***. She was finally manipulated into giving the organization money under the impression that it was going to her college. We cannot verify if this is the case. In summary, this organization uses misleading, false, and generally scamming practices to target alumni, who are vulnerable to being manipulated by official looking correspondence. additionally, they are representatives and automated systems are far too aggressive for any legitimate fundraising endeavor.

  Business Response

  Date: 10/18/2024

  Mr. ********* based on the content of his complaint, is not a client of our organization. We did reach out to him with the information provided to get information about his girlfriend so we could take action, but he has not responded. We partner with hundreds of colleges, universities, high schools, and organizations each year. We can act any time to remove her from one of those programs, but we will need her name, the name of the organization, and a communication from her. We can be reached at ************** or ************************************************************************************************************.

• Initial Complaint

  Date:10/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a yerbook from ******************, ********, ** that was to be delivered this fall. Did not get it.

  Business Response

  Date: 10/08/2024

  The Capital University publication shipped just a few days ago, on October 1. Upon receipt of this inquiry, we contacted Ms. Gilbert and issued a full refund, sent by mail. She will also receive the publication this month, which was already in the mail at the time of this inquiry. If we can be of any further assistance, please let us know. Thank you so much for your participation in the Capital program!

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge to *************** credit card for $541.21 to proposed ************* Oral History Project --agent said to be completed in 2025--said to provide merchandise. Immediate payment for a project that phone agent said would take one year for fulfillment. Charge appeared in *************** pending charges. Stop the charge. One year project delay. Stop the charge.

  Business Response

  Date: 09/27/2024

  Mr. ******* contact PCI earlier this week and requested a refund. He spoke with *****, a member of our Client Experience team, and hIs credit card was refunded that day in the amount of $541.21. Mr. ******* should see that on his next credit card statement or within 5-7 days online. if we can assist in any other way, we can be reached at ************************************************************************************************************ or **************.

  Customer Answer

  Date: 09/27/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION - MARCH 8, 2024 COMPANY : PUBLISHING ************************** *************** HISTORY PROJECT

  Business Response

  Date: 09/24/2024

  Since receiving this inquiry, we have tried several times to reach Mr. **** by phone and email. Although we did not get a response, we cancelled his order and sent a check refund in the amount of $534.74 to the **********, LA address. We hope that was the correct action to take and are available at ************************************************************************************************************ or ************** if he has any questions or would like to resolve this differently. As the footer of our emails indicates, we have a 100% money-back guarantee. If we can assist in any other way, please let us know.

  Customer Answer

  Date: 09/24/2024

  I have reviewed the business response and accept this resolution.  I HAVE RECEIVED A TOTAL REFUND OF $534.74

  THANK YOU!

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested in writing from Publishing Concepts, Inc. to verify the debt, but this company has refused to provide this verification. I had paid a total of $290.16 for the University of ******* ***** Digital Publication Order #*******.
  
  The following payments were made:
  $145.08 on April 16, 2024
  $145.08 on May 20, 2024 (see attached screenshot from banking account)

  Business Response

  Date: 07/18/2024

  We're so sorry for any confusion about this order. The University of ******* ***** contracted with PCI for an Oral History program. Details about that project may be found on their website here: *******************************************************. In April, Ms. ***** contacted us to participate and purchased the hardbound/digital combo. An email confirmation of this purchase, along with requests about submitting a photo was sent to *********************. She paid half at the time of the call ($145.08) and the second installment was scheduled for approximately a month later. We received notice in May from Ms. ******* credit card company that she had disputed the second installment and that transaction was refunded to her by the credit card company at that time. One of our Client Experience associates, Annette, left a message for Ms. ***** in June confirming the second installment had been cancelled and indicating that the remaining balance of $145.08 would be sent in a hard copy invoice for her review. We currently show an open balance of $145.08. If we can assist in any way with the submission of payment or the cancelling of the invoice, just let us know. Our client experience team can be reached at ************************************** or **************.

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the oral history project and was excited to be included. I received a draft copy of what was going to be written and it was full of errors and mistakes which I then submitted corrections for. I was horrified when I received the printed copy of the book that is literally filled with outright lies and false truths about my life and my story. Its like the person who was documenting cut out major pieces of the story and pieced together a puzzle of nonsense. They even spelled my mascot from my high school wrong 3 different ways, 3 different times as well as spelled my hometown wrong. These are errors I would not have made on my own, and I know for sure, because I have screenshots to show, that I updated these mistakes in the initial review of the book. I feel very taken advantage of and I feel that I was scammed out of my money for this book The other disappointing part is anybody that gets a copy of this book will be reading a story with my picture next to it that is not factual at all! I am embarrassed that this is what is being put out into the public when these are not my words, even though that is the whole purpose of the project! This story is not in my own words, but rather someone who filtered my words, and completely changed my history and my story. Some of the sentences are downright offensive and its made to seem that I said them. They make it look like Im taking credit for accomplishments I did not achieve. I look like a fool. They took my money (a high price!) wasted my time and then humiliated me in print. If anyone sees this - DO NOT PARTICIPATE IN THIS PROJECT!

  Business Response

  Date: 04/08/2024

  We're so sorry that your story was disappointing. One of our Client Experience team members reached out to you this morning and I hope you received our message. We are issuing a full refund for all products you purchased, not just the publication. That check will be mailed to your Peakview Place address and you should receive it in the next couple of weeks. 

  Customer Answer

  Date: 04/13/2024

  I have reviewed the business response and accept this resolution.  They have refunded my money that I paid for this project. I am still disappointed that the books have already been printed with the misinformation and the misspellings because they do make me look bad, but theres not much I can do about that part at this point. They did contact me by phone. I have not yet had a chance to call back.