Complaints

This profile includes complaints for Publishing Concepts, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Publishing Concepts, LP

  Dallas, TX 75225-7649

  
• 

  Publishing Concepts, LP

  4835 LBJ Fwy Ste 1100 Dallas, TX 75244-6057

  
• 

  Publishing Concepts

  272 Bendix Rd STE 650 Virginia Beach, VA 23452-1393

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in this project that my former college, ********************, stated they were participating in. I ordered a T-shirt, sweatshirt and a digital copy of the Oral history book. I am not able to find the original email but I do remember that this process started in 2020 and I paid almost 400.00. Two years later there is still no book.I have asked for a refund at least twice. With them stating that the book had a shipping date of 3 weeks to a month. I am just looking for a refund of the price of the book plus tax.
  

  Business Response

  Date: 03/16/2023

  Business Response /* (1000, 5, 2022/12/23) */
  ******************** contracted with PCI to conduct an Oral History Project, resulting in the publication of a book of those stories. Information about that program may be found here: *********************************************************************. Ms. **** has reached out to our client experience team several times, including about the apparel that she purchased (which was sent last year) as well as to inquire about the publication. We most recently spoke with her on 12/21/22 and confirmed the address to which we should send the refund for her publication. It was issued and mailed that day. If we can be of any further assistance, please let us know.
  
  
  Consumer Response /* (2000, 7, 2022/12/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept. I wanted a refund.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the spring of 2021, I ordered one 150th Alumni Association Anniversary book through Bloomsburg University in PA, for a total of $190.76. The book was delayed due to Covid. On 10.03.22 I received an email from Bloomsburg University that the book had shipped. On 10.17.22 I contacted Publishing Concepts via phone, stating I had not received my book. I was told that I would have the book by 11.01.22. No book arrived by that date. I called Publishing Concepts again. ******* stated she would look into it. On 11.23.22, ******* phoned me. She could not locate my book and there were no more books available. She offered a refund, or an E-Book. I was too upset to make any decision that day. On 11.28.22 I called Publishing Concepts and requested a full refund from ********** He advised me that the full refund of $190.76 would be mailed to my home as a check and would take 30 to 45 days for me to receive. I don't have any faith that I will actually receive my refund from this company, especially after researching them over the weekend and seeing that they have scammed many people. Before initiating a lawsuit, I am respectfully requesting that the BBB step in to hopefully ensure the return of my money. It is a lot of money to me, and represents approximately one quarter of my monthly income. This book was special enough for me to spend that amount of money, and I intended to hand it down to my daughter and grandson. Any help you can give to ensure that I receive my refund is greatly appreciated. Thank you.

  Business Response

  Date: 03/08/2023

  Business Response /* (1000, 5, 2022/12/07) */
  Contact Name and Title: ****, VP Client Relations
  Contact Phone: XXX-XXX-XXXX
  Contact Email: *****@publishingconcepts.com
  Ms. ****** contacted our Client Experience team on November 28, 2022, and requested we cancel her publication order. We did that and issued a full refund via check, mailed to the address provided on ********* Street in ****** ****** Publishing Concepts is a 100-year-old family-owned business. We have a 100% money back guarantee that is referenced in every email we send along with our contact information - anyone can cancel at any time for any reason. We're so sorry for any confusion or concern.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/12 I was charged 272.98
  On 6/11 I was charged 244.98
  
  I was suppose to get an audio book and a polo and a few other things it has been almost 6 months and I have not received anything. I call the number and I'm not able to get a hold of anyone.
  
  This is the last email I got from them.
  
  Dear ****,
  
  Thank you for sharing your story with us for the 2022 Alpha Tau Omega Fraternity Oral History Project. You may not know it, but you're about to make history.
  
  The Oral History Project publications are the first of their kind and the collection of stories you contributed to will not only leave a legacy for you and your fellow alumni, it will live forever in the Library of Congress!
  
  We're grateful for your time and contribution and we know the finished publication is something you and your family will enjoy for years to come. To that end, we have one more favor to ask.
  
  Now that we have your story, we would love to have a few pictures to go along with it. To submit your images, just click here or the button below and follow the instructions. Once you're finished, your Oral History Project submission will be complete.
  
  In the next few weeks, watch for another email from us. This will be your opportunity to review your finished story, as it will print, and make any last changes, or additions. Thank you again for sharing your history with us. We can't wait to share the finished product with you!
  
  I never got anything else from them.

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 7, 2022/12/05) */
  In the fall of 2021, Alpha Tau Omega contracted with PCI to launch an Oral History Program. Information about that program is on their website here: https://ato.org/pci/. Throughout 2022, we've been gathering the stories of members (over 8,500 so far). Mr. ********* contacted us in May 2021 to participate in the program - he provided a story and made a purchase. His email receipt, sent on 5/11/22 to ***********@yahoo.com, indicated shipment in early 2023. We sent subsequent emails throughout May to encourage he complete his profile with a photo. We were unable to reach Mr. ********* upon receipt of this inquiry but did email him at the same address indicating we'd cancelled his order and were sending a full refund via check (to a Buford Hwy address in *******, Georgia). If we can be of any further assistance, please let us know. We can be reached at 800-982-1590 or [email protected].

• Initial Complaint

  Date:11/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/17/2021, I made what I thought was a $500.00 donation to the University of North Florida for a 50 year anniversary book, a travel bag, sweatshirt and t shirt. I was charged $500 on my credit card. Earlier this year I received the merchandise and no book. Contact with the company had not produced any results. The Google reviews for this company are loaded with similar compaints- paid for undelivered merchandise. This company apparently has a long history of similar complaints. Contact with the University has proved useless as they blame a former employee, which is an unacceptable answer. Publishing concepts needs to be held accountable for their poor business model of ripping off clients.

  Business Response

  Date: 02/10/2023

  Consumer Response /* (2000, 5, 2022/11/29) */
  Thank you for assisting me
  I received a $171 check for reimbursement. There are hundreds more of me out there. I read 5 years of reviews and this company has a long history of similar transactions.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 150th anniversary edition of Shriners International directory from Publishing Concepts on 12/29/20 (Order #XXXXXXX). Due to various reasons associated with "supply chain" concerns, as was communicated to me, Publishing Concepts was unable to deliver the directory until 07/21/22. Upon receipt of the directory, I discovered it had been severely damaged during shipment and immediately contacted Publishing Concepts on the same day, requesting a replacement. I spoke/emailed directly with a person by the name of ***** ****** at Publishing Concepts who indicated they would get me a replacement within the next 30 to 40 days. Many months have since past and I still had not received a replacement. That said, I emailed Ms. ****** directly on 10/26/22 and still have not received a response. Since the Vendor has failed to provide a defect free product and never made good on their offer to replace the directory, I am requesting a full refund of $204.16.

  Business Response

  Date: 01/12/2023

  Business Response /* (1000, 5, 2022/11/07) */
  Contact Name and Title: ** ********* Client ****
  Contact Email: **********@publishingconcepts.com
  We have processed a new shipment for the publication, which he will receive with in the next 3 to 4 weeks. We have also processed a refund check for the full amount paid of $204.16, which he will also receive within the next 20 to 35 business days.
  
  
  Consumer Response /* (2000, 7, 2022/11/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $101.90 to Publishing Concepts, LP
  4835 LBJ Fwy Ste 1100,
  Dallas, TX XXXXX-XXXX on March 31, 2021 for an alumni yearbook for New Jersey City University. I have never received it. I have called, and each time I was told that there was a delay because of a "paper shortage." The last time I spoke to someone there, I was told that I would receive my book in July. I never received it. On August 8, I received an email telling me that there was still a "paper shortage" and that I would be receiving a digital version with in a week. I never received that, either. I would like a refund, since this company has been holding on to my money for one and a half years, and now they are telling me that they have no idea when the book will be done.

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 7, 2022/10/07) */
  We're so sorry for the delay in the release of the New Jersey City University oral history publication. We are working closely with our partner NJCU and our printer to release the publication as soon as possible, and to keep folks updated on the status. Clearly we have not met expectations here and we are sincerely sorry. As we indicated in our email to you dated 9/21/22, we have issued a refund check for $191.88 and if you haven't already received it, you should see it in your mailbox any day now. You will still receive the publication when it ships, courtesy of NJCU and PCI. For more information about the paper shortage, you might visit https://www.piworld.com/article/target-report-paper-industry-transition/. Again, we're truly sorry and if we can assist you in any other way, please let us know.
  
  
  Consumer Response /* (2000, 9, 2022/10/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Updated Information regarding my order & the dollars spent...... (status on delivery on all items)
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 7, 2022/10/07) */
  We're so sorry for any confusion regarding the items ordered and shipment timing for the Sacramento State Alumni Association publications and products. Our initial email confirmation with summer 2023 timing was sent just after our call on 7/18/22. Following the entry of this BBB inquiry, we reached out by phone as well as by email (also to ********@gmail.com) to confirm that information. The most recent email was sent on 9/21/22 from associate Caitlin Carrington. If you have any further questions or concerns, please contact us at 1.800.982.1590 to reach our Client Experience Team. Our office hours are: Monday - Friday: 9:00 a.m. to 6:00 p.m. CT.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called stating that they were working on a project with the university I attended. It was some yearbook oral history project. I ordered a copy which cost about 230. It has been at least 6 months and I have yet to receive anything. This company took my money and supplied no product. I would like my money back. Turns out the company is not even contract with the school and they never gave me a refund.
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/21) */
  We spoke with Ms. ********* last week, following this entry, to confirm our partnership with University of California Irvine. Our Oral History Program launched in December 2021 and our contact at UC Irvine is Keely Ganivet in Alumni Relations at XXX-XXX-XXXX. We are in the final stages of editing the thousands of stories we gathered as part of the program - we expect to begin printing soon and to ship the publications in January 2023. Ms. ********* indicated she wanted to maintain her order, but we want to reiterate we have a 100% money-back guarantee if she changes her mind - she may cancel at any time for a full refund. If we can be of any further assistance, please let us know. We hope the coming Oral History Publication will be a cherished heirloom for years to come!

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The directory has my name in the class of Summer 1952 under my maiden name, Montgomery, ***** L. (**********). It is followed by ** which supposedly means that I am deceased.

  Business Response

  Date: 10/19/2022

  Consumer Response /* (2000, 6, 2022/09/06) */
  Complaint settled. Check received.

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by an employee from Publishing Concepts, LP about an oral history yearbook for my university. The gentle man was very helpful however, I order this book back in March and have not received anything that I was supposed to receive. I paid $532.22.
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 7, 2022/08/04) */
  ******* *** University launched an Oral History Project with PCI in February and throughout the remainder of this year we will be gathering the stories of thousands of alumni for inclusion in digital and printed publications. We spoke with Mr. ******* on July 19 to review his electronic order confirmation and emailed another copy that day. Then we connected again on July 22 to confirm Mr. ******* had received the email and understood the delivery timeframes for the program. Our understanding is that we have answered all of his questions and he would like to participate in the program. If we can be of any further assistance, we can be reached at the contact information provided in the email we reviewed together:XXX-XXX-XXXX or ***************@publishingconcepts.com.