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Business Profile

Records Management

Kofile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kofile Technologies is completely misleading in all aspects of business. They have false marketing tactics in all aspects of business and their practices and policies are the worst kind. They should be held accountable for the tacky and trashy ways by which they conduct themselves.

  • Initial Complaint

    Date:10/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The charge was on 9/28/22 for $10. I called the number provided in the description on my bank statement and it is not a working number. I called my bank to dispute charge. I then googled company name, called their number number listed and talked a lady receptionist that was unable to help me. I have the reference number for the charge, i was willing to give personal information to try and look up the charges tied to my name, but they were unwilling to help and told me to call my county and bank. I explained I did call my bank and they stopped the charge but they could only see the processing company name (kofile) and to call them for details. This company charged my personal debit card for "files requested" but couldn't tell me the who requested them, when they requested them, what files that were requested, and told me it was up to me to figure it out. Refused to transfer me to the accounting department, manager, anyone else that could further assist me.

Kofile is NOT a BBB Accredited Business.

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