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Business Profile

Sales Lead Generation

Appliance HD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

This profile includes complaints for Appliance HD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance HD has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me twice for the same thing and nobody answers the phone now to adjust it..the technician was not licensed it wasn't even the person assigned it was a younger boy who could not provide ID they did not come at scheduled time

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Appliance HD 9/19 for repair of my washing machine on 9/12/22. I was told there was a $70 fee for the visit and diagnostics, but that if we chose them for the repair, this money would be included in the total cost. A technician was sent to my house on 9/14/22. Dino S****** (dbremodeling.net). He advised that I could pay $195 per hour to diagnose the washer or if I payed a flat rate of $295 that would include any repairs/parts needed. He also indicated that the $70 I paid to Appliance HD would not cover any of the repair. I immediately felt suspicious but allowed him to proceed. He also asked to borrow my Shop Vac and said he would give me a discount for doing this. He was here for less than 30 minutes and told me the machine was fixed but the washer drain pump was "on it's last legs" and would need to be replaced soon. He gave me a $25 "discount" for loaning him my shop vac and said he did not take credit cards and to pay Brie A**** on Venmo $275. I paid and never received an invoice or receipt. for work done. I went to use the washer after he left and it still had the same problem and was not fixed. I called him at 954-274-0042 and he told me I would owe him money to come back out for diagnostics and that he would order a washer pump for $104. I argued with him and he said he would not charge labor but would charge me for the part. I got a text yesterday 9/15 saying the pump would cost $117 with the tax and shipping. I don't want this scammer back at my house as he has a very bad reputation on Yelp and online and I want ApplianceHD to refund my $70 and I want the $275 back from Dino S******. This has been a very bad experience. I called ApplianceHD and they tell me a manager will get back to me but nobody ever does.

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/15/22
      They charged our company $70 to send us a repair man and when I asked for a receipt for that charge, they refused to provide one. They have a record of the charge but will not send it to us for our records. They also weren't upfront about the charge in the first place.

    Appliance HD is NOT a BBB Accredited Business.

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