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Timeshare Companies

Vida Vacations

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Complaints

Customer Complaints Summary

59 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During a family vacation at ****** Vallarta in late December 2023, we encountered a Vidanta representative who invited us to attend a presentation where we were promised 10 resort weeks, 11 cruise certificates, and 1 complimentary week in exchange for $8950!We kept telling the sales associate, this was too good to be true and he insisted the package is so worth it, that his previous customers return to purchase more before the first one expires, that it was 100% money back guarantee, and that we could cancel at anytime! Unfortunately, our experience did not align with the promises made during the presentation. The session, initially advertised as a 1-hour presentation, was extended to 4 hours, causing us significant inconvenience. Furthermore, when it came time to sign the contract, we were rushed, and our consent was recorded without adequate time to review the document due to the imminent risk of missing our flight home.Upon subsequent review of the written contract, we discovered a significant disparity between what was verbally communicated and what was documented. Instead of the 10 FREE resort weeks and 11 cruise certificates promised, we were informed that package was similar to a ****** membership, and we had essentially paid for the membership itself. The only truly "free" week was the complimentary week.I have reached out to Vidantas customer service team with a case number several times, and despite assurances of a callback within 72 hours, we have not received any communication. This lack of response has only added to our frustration and sense of betrayal.I trust that Vidanta values customer satisfaction and would like to rectify this situation promptly. We are seeking a transaction reversal to swiftly resolve this matter.
Business Response
Date: 03/19/2024
March 19, 2024
Better Business Bureau Dispute Resolution Department ******-Lubbock-*******
COMPLAINT ID#********
To whom it may concern:
Thank you for bringing this matter to the attention of Limitless Vacations.
On December 21, 2023, the Complainant attended a sales presentation with Limitless Vacations at the Vida Vacations Resort in Nuevo Vallarta, ******* The Complainant purchased a travel membership with Limitless Vacations for the purchase price of $8,950.00USD.
In the filed complaint, the Complainant cites being promised 10 resort weeks, 11 cruise certificates and 1 complimentary week. Below is exactly what the purchased membership provides in relation to the mentioned benefits:
5 Resort Weeks which may be used at a Vida Vacations Resorts within 5 years of the contract date (See attached Clause initialed by the Complainant and the spouse of the Complainant). The Complainant cites that the Resort Weeks are FREE. This is not a true statement. As is indicated in the Clause, members pay the current Use Fee according to the hotel type and unit size.
1 Complimentary Week: This is the first benefit as indicated in the attached Clause which may be reserved between May to October at a Vida Vacations resort as indicated.
11 Cruise Certificates: the Complainant did not receive any Cruise Certificates but does have 4000 Cruise Rewards each year which may be applied as partial payment towards any cruise purchase on the Limitless Vacations website. (See attached Clause).
All purchases with Limitless Vacations undergo a recorded Verification procedure to ensure members are in agreement with the components indicated in their contract. They are asked if there were any promises, oral or written, that were not contained in the contract. The Complainant indicated no. See attached Verification Checklist verbally reviewed with the Complainant.
The Complainant comments being rushed to sign the contract without adequate time to review the document due to the imminent risk of missing their flight home. This is not a true statement. All members are asked at the beginning of the recorded Verification procedure if they had read and understood the Purchasers Acknowledgment and the Complainant responded affirmatively. Also, as indicated on the Verification Checklist, the members did not check out of their resort until the following day after the purchase. (See attached Verification Checklist initialed by the Complainant).
The Complainant indicated having reached out to the ************************* team for assistance. Note, the Complainants contract is not with Vida Vacations (Vidanta) but with Limitless Vacations. The contract only provides access to Vida Vacations via the Resort Weeks.
On February 5, Limitless Vacations was in receipt of a call from the spouse of the Complainant citing misrepresentation of their Premium Weeks for $299 at 5-star hotels and that the prices are higher than on Expedia. As stated on the initialed Clause for the Premium Weeks which states, starting as low as $299.00 per week meaning the prices could be higher (See attached Clause).
In this call, the Complainant also wanted to reserve one of the Resort Weeks, but claims being unaware of having to pay a Use Fee. This is not a true statement as both Complainants initialed this very clause, and it was also verbally reviewed and disclosed in the Verification procedure.
The Complainant indicated not having received any communications from Customer Service. This is not a true statement.
On February 9, a Limitless Vacations ****** Services Representative spoke to the Complainant and reviewed the benefits in question and reminded the Complainant that these were verbally reviewed in the recorded Verification process and the Complainants did not question the review or their benefits.
The Complainants may cancel the contract at any time, however, as indicated on page 2 of their initialed and signed Purchasers Acknowledgement,the initial Participation Fee (purchase price) is non-fundable. Limitless Vacations is not in breach of initialed and signed contract and is willing and able to fulfill the components in the language of the contract.
Limitless Vacations thanks you for the opportunity to provide the up-to-date facts as indicated in the documented communications.
Respectfully submitted,
Limitless Vacations
Customer Answer
Date: 03/26/2024
I am rejecting this response because:
Dispute Resolution Department                                           *************************
COMPLAINT ID#********
To whom it may concern:
Thank you for forwarding the response from Limitless Vacations. I have copied their response below to help provide a comprehensive explanation.
On December 21, 2023, the Complainant attended a sales presentation with Limitless Vacations at the Vida Vacations Resort in Nuevo Vallarta, ******* The Complainant purchased a travel membership with Limitless Vacations for the purchase price of $8,950.00USD. While this is correct, we were not informed that we were purchasing a travel membership! During the sales presentation, we were told we were purchasing 10 resort weeks, 11 cruises, and 1 complimentary week without having to pay any additional fees! The salesperson mapped it out and we asked him to allow us to take a picture of his diagrams. Initially, he agreed but asked us to wait till the end. Immediately following the presentation, he disappeared as we were escorted to sign the agreement.
In the filed complaint, the Complainant cites being promised 10 resort weeks, 11 cruise certificates and 1 complimentary week. Below is exactly what the purchased membership provides in relation to the mentioned benefits:
5 Resort Weeks which may be used at a Vida Vacations Resorts within 5 years of the contract date (See attached Clause initialed by the Complainant and the spouse of the Complainant). The Complainant cites that the Resort Weeks are FREE. This is not a true statement. As is indicated in the Clause, members pay the current Use Fee according to the hotel type and unit size.
1 Complimentary Week: This is the first benefit as indicated in the attached Clause which may be reserved between May to October at a Vida Vacations resort as indicated.
11 Cruise Certificates: the Complainant did not receive any Cruise Certificates but does have 4000 Cruise Rewards each year which may be applied as partial payment towards any cruise purchase on the Limitless Vacations website. (See attached Clause). We had allowed 2-3 hours for the presentation as we had to catch our return flight. When we requested to read the contract, both the salesperson and his supervisor (who lowered the price from +$40,000 USD to $8950.00)insisted that the contract is identical to the salespersons presentation. They also reassured us that no one has been able to purchase all these weeks of vacation at such a low rate in the past.
All purchases with Limitless Vacations undergo a recorded Verification procedure to ensure members are in agreement with the components indicated in their contract. They are asked if there were any promises, oral or written,that were not contained in the contract. The Complainant indicated no. See attached Verification Checklist verbally reviewed with the Complainant. As indicated above, we were not given an opportunity to review the contract. Therefore, we were unable to verify the checklist. The person in charge of the recording spoke at an auctioneers rate. Also, my husband asked him about any additional fees because we both thought this was too good to be true. We were reassured again that we are getting what we heard during the presentation.
The Complainant comments being rushed to sign the contract without adequate time to review the document due to the imminent risk of missing their flight home. This is not a true statement. All members are asked at the beginning of the recorded Verification procedure if they had read and understood the Purchasers Acknowledgment and the Complainant responded affirmatively. Also, as indicated on the Verification Checklist, the members did not check out of their resort until the following day after the purchase. (See attached Verification Checklist initialed by the Complainant). We were advised by the person who had invited us to the presentation to indicate the next days date as our check out date. We have multiple WhatsApp SMS messages from our salesperson who followed us to the airport in ****** Vallarta, asked us to leave security, to meet us outside because in our rush to leave, they had forgotten to ask for additional required initials/signatures. We asked him to email/fax us the remaining papers and he profusely insisted that he must obtain the remaining signatures.
The Complainant indicated having reached out to the ************************* team for assistance. Note, the Complainants contract is not with Vida Vacations (Vidanta) but with Limitless Vacations. The contract only provides access to Vida Vacations via the Resort Weeks. We reached out to Limitless Vacation several times before contacting Vidanta Vacations. They explained that we needed to contact ******* to reverse this transaction because Vidanta Vacations had sold us the package.
On February 5, Limitless Vacations was in receipt of a call from the spouse of the Complainant citing misrepresentation of their Premium Weeks for $299 at 5-star hotels and that the prices are higher than on Expedia. As stated on the initialed Clause for the Premium Weeks which states, starting as low as $299.00 per week meaning the prices could be higher (See attached Clause). After Limitless Vacations staff had explained to us that the premium weeks started at $299.00 per week, we checked Expedia to verify their statements. On February 5th, we were able to confirm with Limitless Vacations that we had been scammed.
In this call, the Complainant also wanted to reserve one of the Resort Weeks, but claims being unaware of having to pay a Use Fee. This is not a true statement as both Complainants initiated this very clause, and it was also verbally reviewed and disclosed in the Verification procedure. Again, we were not given the opportunity to read any of the agreement clauses.
The Complainant indicated not having received any communications from Customer Service. This is not a true statement. After at least 4 attempts to contact Vidanta Vacations, we were transferred to a supervisor who promised to review the recording and call us. We have not received a call from her to date!

On February 9, a Limitless Vacations ****** Services Representative spoke to the Complainant and reviewed the benefits in question and reminded the Complainant that these were verbally reviewed in the recorded Verification process and the Complainants did not question the review or their benefits. Please note, we are not denying signing the agreement nor questioning that the signing of the agreement was recorded. The fact is that we were promised a total of 22 weeks of vacation (resort, cruises, and complimentary) for $8950.00. This was not delivered!
The Complainants may cancel the contract at any time, however, as indicated on page 2 of their initialed and signed Purchasers Acknowledgement, the initial Participation Fee (purchase price) is non-fundable. Limitless Vacations is not in breach of initialed and signed contract and is willing and able to fulfill the components in the language of the contract. The only reassurance we received on Dec 21st was that we can cancel at any time. Conveniently, the part about the initial participation fee being non-refundable was omitted in our presentation.
Thank you for the opportunity to provide a response to Vidanta Vacations' communication.
Respectfully,
*************************
Business Response
Date: 04/09/2024
April 9, 2024
Better Business Bureau Dispute Resolution Department ******-Lubbock-Wichita
COMPLAINT ID#********
To whom it may concern:
My apologies for the late response. However, you would have seen my Vacation Responder Message indicating I was on vacation until yesterday.
Thank you for bringing this matter once again to the attention of Limitless Vacations.
This report is in response to the Complainants responses to our initial report.
On December 21, 2023, the Complainant attended a sales presentation with Limitless Vacations at the Vida Vacations Resort in Nuevo Vallarta, ******* The Complainant purchased a travel membership with Limitless Vacations for the purchase price of $8,950.00USD.
While this is correct, we were not informed that we were purchasing a travel membership! During the sales presentation, we were told we were purchasing 10 resort weeks, 11 cruises, and 1 complimentary week without having to pay any additional fees! The salesperson mapped it out and we asked him to allow us to take a picture of his diagrams. Initially, he agreed but asked us to wait till the end. Immediately following the presentation, he disappeared as we were escorted to sign the agreement.
FACT: The Complainant initialed and signed the Limitless Vacations Purchasers Acknowledgement, which clearly states on the first sentence: Limitless Vacations offers its members access to members-only, vacation and travel services
FACT: The Complainant states what they were told may differ from what was finally agreed upon and the final agreement          acknowledged by what is indicated in the initialed and signed Purchasers Acknowledgement,which indicates the membership provides the Complainant the following:
1 Complimentary Week -initialed by the Complainant.
5 Resort Weeks -initialed by the Complainant (not 10 as the Complainant states)
4000 Cruise Rewards -initialed by the Complainant (no 11 cruises as the Complainant states)
The above items were also reviewed verbally on recording, and the Complainant also initialed these items (See attached Verification Checklist).
We had allowed 2-3 hours for the presentation as we had to catch our return flight. When we requested to read the contract, both the salesperson and his supervisor (who lowered the price from +$40,000 USD to $8950.00) insisted that the contract is identical to the salespersons presentation. They also reassured us that no one has been able to purchase all these weeks of vacation at such a low rate in the past.
The recorded Verification procedure starts by asking all members if they have read and understand the contract. The Complainant verbally indicated they had read the contract. If they had been truthful and said they had not read the contract, then the contract could not have been finalized and the transaction would not have been verified.
As indicated above, we were not given an opportunity to review the contract. Therefore, we were unable to verify the checklist. The person in charge of the recording spoke at an auctioneers rate. Also, my husband asked him about any additional fees because we both thought this was too good to be true. We were reassured again that we are getting what we heard during the presentation.
FACT: Both the Purchasers Acknowledgement and in the Verification process, the fees to be paid for any services were not only reviewed, but by the Complainants initials acknowledged understanding and acceptance of these fees and terms. (See previously attached Verification Checklist).
After Limitless Vacations staff had explained to us that the premium weeks started at $299.00 per week, we checked Expedia to verify their statements. On February 5th, we were able to confirm with Limitless Vacations that we had been scammed.
FACT: Limitless Vacations has not scammed the Complainant. The Premium Weeks clearly indicate a price for these weeks starting at $299, meaning they can be higher than this. If a member finds the exact same inventory for less on another site,Limitless Vacations has a guarantee whereby LV will match that of another advertised price as long as the item is exactly the same.
The Complainant also wanted to reserve one of the Resort Weeks, but claims being unaware of having to pay a Use Fee. This is not a true statement.   Again, we were not given the opportunity to read any of the agreement clauses.
FACT: Once again,despite the fact the Complainant cites not having read the agreement,the item in question was verbally reviewed under recording. Therefore, when it was reviewed that the member pays a Use Fee for the type of resort and unit size for the Resort Weeks, the Complainant initialed this reviewed item as acknowledgment of their understanding and agreement. (See previously attached clause and Verification Checklist).
Please note, we are not denying signing the agreement nor questioning that the signing of the agreement was recorded. The fact is that we were promised a total of 22 weeks of vacation (resort, cruises, and complimentary) for $8950.00. This was not delivered!
FACT: As indicated in the Verification Checklist, the Complainants were asked, Have you been made any promises, oral or written, that are not in your contract? The Complainant responded no. If the Complainant did not see the 11 cruises they were supposedly offered, they should have questioned this at that time.
FACT: The last clause (initialed by the Complainant) of the Complainants Agreement states:
Neither ICE or VRM (service providers) nor any of its affiliates or agents assumes any responsibility for the promises, oral or written, beyond what is defined in the Purchaser Acknowledgment, in the Enrollment ApplicationNo other verbal or written promises have been made in connection with this transaction
The only reassurance we received on Dec 21st was that we can cancel at any time. Conveniently, the part about the initial participation fee being non-refundable was omitted in our presentation.
FACT: The above statement is not a correct statement. The 4th clause on Page 2 of the Purchasers Acknowledgment document (See attached), initialed by the Complainant, clearly states:
I/We may cancel the Limitless Vacations membership at any time, but my initial participation fee is non-refundable.
Limitless Vacations is not in breach of the signed and initialed Purchasers Acknowledgment of the Complainant and is able and willing to provide said services according to the language of the agreement.
We once again thank you for this second opportunity to provide further facts on this matter.
Respectfully
Limitless Vacations
Customer Answer
Date: 04/21/2024
I am rejecting this response because:
Thank you for your reply. I understand that in your reply, you have reminded us of the Facts and our initials/signatures on the contract.
As explained in my initial response,when we signed the contract, we were under significant duress as we were ******* to catch a flight. Regrettably, we were not given the opportunity to read the contract before signing it. All the while we were reassured that there was nothing to worry about and the contract was a formality confirming what our salesperson, ******* had explained to us already.
Additionally, the individual who recorded our consent was speaking at an extremely rapid pace, akin to that of an auctioneer with a heavy accent. As a result, we found it challenging to comprehend the content of the contract and the terms being presented to us.
Finally, after we signed and left the resort, ******* contacted us on WhatsApp to request a meeting with us to yet sign another document which confirms the rush we were in to leave your facility and go to the airport. Please see a copy of the text communication attached. By the time ******* arrived at the airport to meet with us, we had passed ***** Vallarta airport security! He desperately asked that we return to the lobby to meet with him and sign the document. There, we asked him once more to forward a copy of his notes that he presented during his presentation. Although he agreed to do so, later, he never delivered such notes and after multiple attempts to call his personal cell on WhatsApp, he never answered our calls.
I want to emphasize that it was never our intention to enter into a contractual agreement without fully understanding its implications.However, due to the time constraints and the rapid delivery of information, we felt pressured to sign the document without adequate review.
Considering these circumstances, we kindly request your understanding and cooperation in canceling the contract. We believe that the circumstances surrounding our signature were not conducive to making an informed decision, and we would like to rectify this situation amicably.  I look forward to your prompt response. If you require any further clarification or documentation from me,please do not hesitate to reach out.
Thank you for your understanding,
*************************
Business Response
Date: 07/24/2024
July 24, 2024
Better Business Bureau Dispute Resolution Department ******-Lubbock-Wichita
COMPLAINT ID#********
To whom it may concern:
Thank you for bringing this matter once again to the attention of Limitless Vacations.
This report is in response to the Complainants comments to our initial report.
In the Complainants remarks, stating we were under significant duress as we were ******* to catch a flight as to their reason for not given the opportunity to read the contract before signing it.
Upon receipt of this second complaint of the Complainant, the ****** Services Representative requested a copy of the recorded Verification procedure. When the Complainant was asked if they had read their contract, the Complainant responded, they had briefly read the contract which contradicts their original complaint that they were not provided an opportunity to read the contract.
The Verification agent then asked the Complainant if they would like additional time to read the contract or are they comfortable moving forward. The Complainant responded, Lets trust it. Therefore, although the Complainant was given more time to read the contract and by the Complainants own volition, declined the opportunity to further read the contract.
In this second complaint, the Complainant cited that the Verification agent spoke at an extremely rapid pace, akin to an auctioneer with a heavy accent. This is not a true statement. The Verification agent spoke succinctly and clearly, even with a mild accent. In fact, the Complainant responded to the questions asked of the Complainant. The Verification agent was merely reviewing the items contained in the already initialed and signed agreement.
The Complainant states it was never their intention to enter into a contractual agreement, without fully understanding the implications. If the Complainant had no intentions to make a contractual purchase, then the Complainant had the opportunity not to make a purchase.
The contract is not a complicated matter. It is a simple 2-page document that clearly outlines the benefits of membership. The Complainant initialed each of the benefits contained thereof, indicating the agreement to said benefits.
As is stated in the initialed and signed agreement:
I/We may cancel the Limitless Vacations membership at any time, but my initial participation fee is non-refundable.
Limitless Vacations is not in breach of the signed and initialed Purchasers Acknowledgment of the Complainant and is able and willing to provide said services according to the language of the agreement.
We once again thank you for this second opportunity to provide further facts on this matter.
Respectfully
Limitless Vacations
Initial Complaint
Date:01/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people push in such a way that you fell pressured to pay whats they want for something that you really do not get. If you go to listen them, there is not way out. I said NO many times, and they sent another, and another, and another until they got you. The only way that I found out was paying what they want. This kind of company must be prohibited as the pyramid because they are fraud. I just want the $2500 that I paid back, because I did not get anything for it. I feel that I should take them to court in order to stop this people.
Business Response
Date: 02/05/2024
February 5, 2024
CASE REFERENCE ID#********
To whom it may concern;
Thank you for bringing this matter to the attention of Limitless Vacations. We will provide the facts documented in our database for this file.
On June 20, 2022, the Complainant attended a sales presentation with Vida Vacations at the resort in the ************, ****** and purchased a Vacation membership for Lodging Rights and Services, in the pre-construction division of the Kingdom of the Sun.
On June 23, the Complainant cancelled the Kingdom of the Sun contract and was invited to attend a sales presentation with Limitless Vacations. As with the prior presentation, guests attending the Limitless Vacations presentations are not obligated to make a purchase and may choose to leave at their discretion. The Complainants comment that the Complainant was pressured to pay is a false accusation.
The Complainant obviously is not familiar with a pyramid format as Limitless Vacations is a travel club to be used for the members travel needs.
At the point of sale, the Complainant took advantage of a special reservation promotion and made a reservation for June *****, 2023, at the Vida Vacation Resort in Nuevo Vallarta. This was using the Complimentary Week of the Complainants contract.
On January 21, 2023, the Complainant telephoned Vida Vacations to request a change in the above reservation to check in on July 7th. The reservation agent advised the Complainant that since the reservation was a special promotion, there is only one change permitted and will be a final transaction. The Complainant at the time inquired about the completion of the Theme Park being built on the Vida Vacation property in Nuevo Vallarta. The Complainant indicated to the agent that the reservation was to be in the Theme Park. The agent informed the Complainant that the Limitless Vacations membership has no connection to the Theme Park. The Theme Park was part of the original contract purchased with Vida Vacations. The Complainant chose to keep the reservation as it was.
On April 25, the Complainant telephoned the Vida Vacations reservation department once again, to inquire about the completion of the Theme Park, and hoping that it would be complete in time for the above reservation. The reservations agent indicated that the Complainants contract is not affiliated with the Theme Park. The Complainant then wanted to change the reservation date once again to July 7, 2024. The Complainant was advised that since the reservation was a special promotion, the transaction would be an exception since the request for the change was within 90 days of checking in. In addition, the Complainant will forfeit the $250 food and beverage fee paid at the point of sale. The reservation was changed for the requested July 7th date.
On May 2, the Complainant telephoned Limitless Vacations requesting to cancel the membership complaining of not being in agreement with the reservation cancellation policy. The Complainant once again complained about the reservation not being provided in the Theme Park. The Complainant became rude to the agent and also complained about airline vouchers that were expired and no one told the Complainant about this (although it is very clear on the vouchers of the time stamp).
The Complainant had received airline vouchers (promotional incentive for attending the sales presentation). A ****** Services Representative from Limitless Vacations made a request to the service provider of the vouchers to forward new vouchers, and advised the Complainant that since the vouchers were from an outside third-party, the Complainant needed to follow the specific instructions as the vouchers were time sensitive.
On May 8, the Complainant telephoned Vida Vacations reservation department once again, demanding to have the reservation changed to October and citing that the Park was to be open for the reservation. Once again, it was explained the Complainants membership is not affiliated with the LV contract, and if the Theme Park was open, the Complainant would not be eligible for entry. The Complainant became rude and demanding the reservation be moved to October since the Theme Park was not open.
Limitless Vacations has been most accommodating with the Complainants demands within the policies of the contract that was purchased more than 18 months ago. As stated in the Complainant's signed Purchasers Acknowledgement:
I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.
Limitless Vacations is not in breach of the signed contract of the Complainant and is able and willing to provide the Complainant with the benefits as per the terms and conditions of the contract.
If you should require any additional information, please do not hesitate to contact us.
Respectfully,

Limitless Vacations
************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction date was Oct. 9, 2023, and the membership number is INE17930. I paid Limitless Travel $4,350 for the use of their website, that would give us better prices on travel. I asked the representative if this was the same website that we had already purchased from another company. He said that he had not heard of the other website and assured us that we were buying a different product. After purchasing the membership, I returned home and found out that the website that I bought from Limitless is the same as the one that I owned. I have contacted Limitless several times since October and have been told that a supervisor would return my call to help me with my issue regarding their website being the same as the website that I already owned. As an incentive for us to buy their membership I was given travel coupons and told that I would receive $4,000 off trips. The coupons that I was given as an incentive to buy their membership did not work. We have not used any of the products and this is why we are requesting a full refund. Throughout the presentation we were told that if we were not happy with their product that Limitless would be willing to work with us to resolve any issues. None of my issues have been resolved and I feel that Limitless travel company is a scam and that I was sold a membership that their representative knew I already owned. Please let me know if any other information is needed.
Business Response
Date: 01/09/2024
January 9, 2024
<*p>
BETTER BUSINESS BUREAU
Dispute Resolution Department Dallas * ******* * *************
<*p>
REFERENCE ID#********<*p>
To whom it may concern,
<*p>
We thank you for bringing this matter to the attention of Limitless Vacations.
<*p>
We are pleased to inform you that this matter has been resolved to the satisfaction of the above Complainant.
<*p>
If you should require any further information, please do not hesitate to contact us.
<*p>
Respectfully,
<*p>
<*p>
Limitless Vacations
Nuevo Vallarta, ******<*p>
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov 2022 we were invited to 60 min presentation and pressured to buy. We did They promised us we can book anytime and available reservation no problem. That is not the case. We feel we paid $14,000 for nothing and every time we called to reserve nothing available We want our refund or we file complaint with ************ board
Business Response
Date: 12/26/2023
December 27,2023
BETTER BUSINESS BUREAU Dispute Resolution Department ****** / ******* / *************
COMPLAINT ID#********
To whom it may concern,
Thank you for bringing this matter to the attention of Vida Vacations. We will provide the facts indicated in our database records for the above Complainants file to date.
On November 25, 2022, the Complainant purchased a vacation membership with Vida Vacations at the Nuevo Vallarta destination in the pre-construction Kingdom of the Sun division. Contrary to the complaint, the Complainant was not pressured to make a purchase. This is evident as indicated in the signed Internal Policy of the contract recitals, Clause 9.1B (See attached) which states:
B-Member acknowledges that Member is signing this Contract of his own free will, has not been pressured in any way, and has not relied on any promise, offer or inducement of any kind, oral or written, not set forth in this contract.
In the second contention stated by the Complainant, being promised can book reservations anytime and available reservations no problem. As stated in the Internal policy of the signed contract recitals, in Clause #2, Clause #3A and Clause #3B each indicating that all reservations are based upon space availability (See attached Clauses).
The Complainants contract is indicated as a Red Time Classification which states on the first page in each of the 2 contract recitals, Red Time Classification-members may use any weeks except Christmas, New Years, Easter, and Holy Week (See attached).
The above contentions were also verbally reviewed in a recorded Verification procedure. (See attached Verification Checklist).
On January 19, 2023, the Complainant telephoned the *********************** requesting a reservation in the Kingdom of the Sun hotel. This inventory was still under construction;however, the Complainant was offered a reservation at a ******************* as is indicated in the signed contract recitals, Clause 8-****** ******s as follows:
8.-SISTER RESORTS: Company has arranged for member to use, as a direct internal exchange, as alternative accommodations during the construction of the ******, and as alternative accommodations under Clause 9.2B, any of the members weeks at a ****** ****** in the same Time Classification contracted for and in accordance with the ****** ****** Internal Exchange Chart set forth in the Internal Policy of the ******.
On December 7, 2023, the Complainant telephoned the ********************** requesting for a reservation for December 29 at the Nuevo Vallarta Vida Vacation resort at the Grand Mayan hotel. This request was denied based on 2 factors, one it is in the restricted weeks category and secondly it was for a guest of the Complainant. Periodically, the Company may waive the Red Time Classification restriction at the discretion of the ***********************, but only if the reservation is for a registered member.
The Complainant indicated that every time the Complainant calls to make a reservation, nothing is available. This is not a true statement. As indicated above, the Complainant was offered a reservation at a ************ in lieu of the Kingdom of the **********the Complainant declined the offer. However, the *********************** has attempted on numerous occasions to contact the Complainant in 2023 on March 3, July 21,September 13, September 25, October 10, and November 21, to offer the then current reservation promotions. The Complainant never responded to the telephone messages or emails of the **********************.
The Complainant has not requested cancellation of the contract with Vida Vacations. Furthermore, as per clause 12-General Provisions which states:
Member has the right to cancel this membership within 5 business days from the date the Member signed the contract by doing one of the following.
In the event of cancellation by the Member after 3 months from signing, the Company shall have no obligation to reimburse the Member in any form.
The Complainants contract is mandated by Mexican law. The Complainant is not *********** a refund. Vida Vacations is not in breach of the signed contract of the Complainant and is able and willing to provide the benefits as outlined in the language of the signed contract.
Vida Vacations is grateful for this opportunity to provide the facts in this matter.
Respectfully,

Vida Vacations Nuevo Vallarta
Customer Answer
Date: 12/26/2023
I am rejecting this response because:
I was told when I purchased I could make reservations anytime for us or family. Apparently that is not true. I was told no block out dates and was guaranteed anytime I wanted to Make reservations
i was pressured and lied to so the sale could happen
also there are several class action suits against this company for high pressure sales and lying to new buyers
once ur ready to make plans months later it is not what they said
i want to cancel and refund. I should make reservations guaranteed anytime since I paid
Business Response
Date: 12/26/2023
December 26, 2023
BETTER BUSINESS BUREAU Dispute Resolution Department ****** / ******* / *************
COMPLAINT ID#********
To whom it may concern,
This is in response the Complainants response to our initial reply of the complaints filed by the above Complainant.
Once again, the Complainant indicates in being told that reservations could be made anytime for the member and family.   This contradicts the mandated contract signed by the Complainant, which indicates that the Complainant had read, understood,and agreed to the provisions of the contract.
Nor did the Complainant question when it was reviewed that all reservations are based upon availability. Nor did the Complainant question the 3 respective contractual clauses which state that reservations were based upon space availability when the Complainant read and signed the contract recitals.
Furthermore,the Complainant was verbally asked on two occasions (both on recording and on a video) if there were any promises, oral or written, that are not contained in the contract. The Complainant responded on both occasions, NO.
In the recorded Verification procedure, (Verification checklist previously attached), the Complainant did not question when the Red Time Classification, excluding the holiday weeks was verbally reviewed. Nor did the Complainant question the Red Time Classification clause in both contract recitals upon signing both recitals.
As per Member Declaration (Page 1 of the contract recitals):
MEMBER declares:
That Member desires to acquire the personal use of lodging rights and services that are referred to in this contract, and that the Member has read, understands, and accepts all of the provisions of set forth in the Cover Page, Recitals, Verification Statement, Clauses, and the Internal Policy of the Resort of the present contract.
By the Complainants signatures, which indicates that the Complainant had read,understood and was in agreement with the provisions of the contract.
As per the Companys declaration which states:
COMPANY declares:
VII. Specially and without limitation, Company will not be responsible for any verbal offers, representations or promises made by anyone,or for any verbal or written offers, representations or promises made by third parties.
In the recorded Activation video (transcript), the Complainant responded as follows:
Mr. ______Do you understand that this purchase is being facilitated by a sales organization, which is a separate entity from the Company, and that the Company is not responsible for any promises or representations of the sales Company or its agents that are in any way inconsistent with the terms of your Agreement for Lodging Rights and Services? Yes (Complainants response).
Mr. _____________, have you read and understood the Agreement for Lodging Rights and Services with the Company,including the Verification Statement and the Internal Policy? Yes
Have you been made any promises verbally or written, that are not included in your Contract? No (Complaints response).
The Kingdom of the ********* is now open and operational. The Complainant may contact the Vida Vacations ********************** and request a reservation, knowing again that ALL reservations are based upon space availability and must follow the designated reservation booking windows provided in the Internal Policy of the contract recitals.
Concerning our contracts for lodging rights and services, the Company is careful to ensure its compliance with the contracts terms in all respects. It is important to the Company that our members understand their rights and obligations when they make the decision to purchase a membership.   For this reason, we require as a condition to each membership that the member completes a detailed recorded Verification and video Activation procedure ensuring that the member understands all important provisions of the contract.
Again,Vida Vacations is not in breach of the signed contract of the Complainant and is willing and able to fulfil the contract as per the language of the contract.
Respectfully,
Vida Vacations
Nuevo Vallarta

Business Response
Date: 12/29/2023
December 26, 2023
BETTER BUSINESS BUREAU Dispute Resolution Department ****** / ******* / *************
COMPLAINT ID#********
To whom it may concern,
This is in response the Complainants response to our initial reply of the complaints filed by the above Complainant.
Once again, the Complainant indicates in being told that reservations could be made anytime for the member and family.   This contradicts the mandated contract signed by the Complainant, which indicates that the Complainant had read, understood, and agreed to the provisions of the contract.
Nor did the Complainant question when it was reviewed that all reservations are based upon availability. Nor did the Complainant question the 3 respective contractual clauses which state that reservations were based upon space availability when the Complainant read and signed the contract recitals.
Furthermore, the Complainant was verbally asked on two occasions (both on recording and on a video) if there were any promises, oral or written, that are not contained in the contract. The Complainant responded on both occasions, NO.
In the recorded Verification procedure, (Verification checklist previously attached), the Complainant did not question when the Red Time Classification, excluding the holiday weeks was verbally reviewed. Nor did the Complainant question the Red Time Classification clause in both contract recitals upon signing both recitals.
As per Member Declaration (Page 1 of the contract recitals):
MEMBER declares:
That Member desires to acquire the personal use of lodging rights and services that are referred to in this contract, and that the Member has read, understands, and accepts all of the provisions of set forth in the Cover Page, Recitals, Verification Statement, Clauses, and the Internal Policy of the Resort of the present contract.
By the Complainants signatures, which indicates that the Complainant had read, understood and was in agreement with the provisions of the contract.
As per the Companys declaration which states:
COMPANY declares:
VII. Specially and without limitation, Company will not be responsible for any verbal offers, representations or promises made by anyone, or for any verbal or written offers, representations or promises made by third parties.
In the recorded Activation video (transcript), the Complainant responded as follows:
Mr. ______Do you understand that this purchase is being facilitated by a sales organization, which is a separate entity from the Company, and that the Company is not responsible for any promises or representations of the sales Company or its agents that are in any way inconsistent with the terms of your Agreement for Lodging Rights and Services? Yes (Complainants response).
Mr. _____________, have you read and understood the Agreement for Lodging Rights and Services with the Company, including the Verification Statement and the Internal Policy? Yes
Have you been made any promises verbally or written, that are not included in your Contract? No (Complaints response).
The Kingdom of the ********* is now open and operational. The Complainant may contact the Vida Vacations ********************** and request a reservation, knowing again that ALL reservations are based upon space availability and must follow the designated reservation booking windows provided in the Internal Policy of the contract recitals.
Concerning our contracts for lodging rights and services, the Company is careful to ensure its compliance with the contracts terms in all respects. It is important to the Company that our members understand their rights and obligations when they make the decision to purchase a membership.   For this reason, we require as a condition to each membership that the member completes a detailed recorded Verification and video Activation procedure ensuring that the member understands all important provisions of the contract.
Again, Vida Vacations is not in breach of the signed contract of the Complainant and is willing and able to fulfil the contract as per the language of the contract.
Respectfully,
Vida Vacations
Nuevo Vallarta

Customer Answer
Date: 12/30/2023
We were coached to those answers. The agent and its representatives promised a lot. They said if we said yes to the answers it will void the contract. They said we could use the property any time and our families and friends and gave us 10 additional coupons. Check the reviews everyone have the same issues as us. Broken promises. There is a class action suite that we will consider if this is not resolved. But first we trying to resolve first without involving outside attorneys for class action suits or civil suit. I need a refund and cancellation contract
Customer Answer
Date: 12/30/2023
I am rejecting this response because:
We were coached to those answers. The agent and its representatives promised a lot. They said if we said yes to the answers it will void the contract. They said we could use the property any time and our families and friends and gave us 10 additional coupons. Check the reviews everyone have the same issues as us. Broken promises. There is a class action suite that we will consider if this is not resolved. But first we trying to resolve first without involving outside attorneys for class action suits or civil suit. I need a refund and cancellation contract
Initial Complaint
Date:12/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Limitless vacation not honoring what they sold us . We were given complimentary gift certificates for cruises , when we tried to use them they were charging a redemption fee , which is the same price you can purchase through orbitz or other companies . We purchase for ******* Thank You ****** *******
Business Response
Date: 12/20/2023
December 20, 2023
BETTER BUSINESS BUREAU
Dispute Resolution Department ****** / ******* / *************
COMPLAINT ID#********
To whom it may concern,
Thank you for bringing this matter to the attention of Limitless Vacations.
On June 20, 2021, the Complainant and the wife of the Complainant purchased a travel membership with Limitless Vacations at the Vida Vacations Resort in the ************, ******, over 2 years past. As an incentive for paying the membership in full at the point of sale, they were granted 4 Cruise Certificates.
As stated on each of the Certificates, the Redeemer is responsible for paying the corresponding fee per person as per the specific Certificate.
In this case the Certificate redemption fees were $149.00USD, $549.00USD, $799.00USD plus any other applicable charges related to redeeming the *********************** taxes, port fees, etc).
The Complainant signed the Certificates indicating they had read and understood the terms and conditions of the Certificates. (See one of the Cruise Certificates attached as an example). In addition, these fees were reviewed verbally in the mandatory recorded Verification procedure at the point of sale and the Complainant never questioned the Redemption Fees at that time. The Complainant has never contacted Limitless Vacations to inquire or question the terms and conditions of the Certificates.
Furthermore, as per the signed and initialed Purchasers Acknowledgement, the members may cancel the contract at any time, however, the initial Participation Fee (the purchase price) is nonrefundable.
Limitless Vacations is not in breach of the signed contract and the Complainant is not entitled to a refund.
We thank you for the opportunity to clarify the status of this case by providing the most current information and facts in this matter.
Sincerely,

Limitless Vacations Member Services
Initial Complaint
Date:12/12/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I went to VIdanta, Puerto Vallarta for a week vacation. We were brought in for a presentation (very deceitful way of luring in) and after 8 hours of drilling us, we agreed to purchase. The next day we decided to cancel (5 day cancellation period by law) and we were dismissed to another group to receive the cancellation receipt. While we waited in the other Sales and ******************** for our reimbursement, another group of sales people approached us and completely lied to us about what was being offered. We did signed what appeared to be a purchase of a 2 bedroom room, along with a website that provided travel services, cruises, etc. Unbeknown to us, this is nothing but a scheme to sell you a travel app at a very high cost. The deceitful part is that they claimed that we could not get out of the contract because we had bought an existing contract from someone that upgraded. We were never told that we could not cancel within the legal 5 day period. I believed they lied to us as well with regards to this. Unfortunately for us, we had signed contract INEXXXXX (number attached in pdf). When we returned to cancel, they basically stated that we could cancel but we would not get any money back. We got furious about this and started disputing and requesting a higher person in the group to discuss this issue further. We sat around for 4 hours and we were passed on from person to person trying to get us to leave and lose our money. Eventually, they agreed to return to us, a partial amount but refused to return all our money. We were forced to sign another contract for $2500.00 dollars (contact number attached in pdf), or lose the entire $7190.00. These people are liars and dishonest. I am amazed that they are in business with all the comments found in this site. Everyone seems to be cheated out of money and would like to know how are they still in business. Why are they not being shut down by the BBB. I would like to get our money back as we were sold nothing but a glorified (and apparently a very useless) travel site called LIMITLESS VACATIONS. Can we get a phone number or a contact from upper upper level management to explain our situation. As of today, we are only on our 2 day of what would be a 5 day cancellation period by Law in ******. We were also given two round trip tickets which have soooo many restrictions and limitations, that ARE virtually impossible to use. A week stay at the resort but we have to pay access fees, and other things that it's not worthy our time or effort to process.
Business Response
Date: 12/19/2023
December 19, 2023
BETTER BUSINESS BUREAU
Dispute Resolution Department ****** / ******* / *************
RE: Complaint ID#********
To whom it may concern;
Limitless Vacations thanks you for bringing this matter to our attention. This case has been resolved.
On December 9, 2023, the Complainant and the wife of the Complainant attended a sales presentation at the Vida Vacations Resort in the ************. They chose to purchase a travel vacation membership with Limitless Vacations.
On December 12, upon receipt of this Complaint, Limitless Vacations cancelled the contract at the request of the Complainant and the Complainant will receive a full refund within the next 15 business days.
The Complainant no longer has any rights or obligations to the purchased membership.

Respectfully,

Limitless Vacations
************, ******
Customer Answer
Date: 01/10/2024
This is to inform you that as of yesterday, the funds were returned to our bank and we consider this matter closed. We had not submitted any information before today as we were waiting on the money to be moved into our bank.
thanks to your group for supporting our request. Im sure that your leverage helped us bring this matter to closure.
sincerely
***** and *****************************
Initial Complaint
Date:10/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We went for a timeshare presentation today and my girlfriend ended up having a full-blown panic attack. One hour turned into four hours, which started with what we thought was breakfast and then before you know it, a sales person sat down with us to eat. It was so incredibly awkward to begin with, then the presentation began after a tour and during the presentation I specifically asked for a price and I was told that he wanted to get through the whole presentation. Meanwhile, I had my girlfriend and my two year-old son, and I told him that he had to nap soon there was absolutely no compassion whatsoever. We felt like we were being held captive and prisoner to the point that my girlfriend started hyperventilating and crying and even at that point in time they tried to keep us there and sell us some more. I finally had to put my foot down and say let me out of this **** place And then to top it all off one of the owners at the bottom of the location who I guess is the one who makes the decisions asked me while my girlfriend was crying did you really not buy a one bedroom for $**** and I said excuse me? And he said I asked you a question did you really not buy a one bedroom for **** and I said you know what man, have a heart and I left. I didnt want to scream and yell I had my two-year-old but let me tell you this place is a Sham and anybody who for a second thinks that this is a good idea should run the other way. This place is basically run by a bunch of people who have no heart, no soul, and the minute you tell them that youre not interested they dont even let you think about it. Do you think I would actually make a decision that would cost me tens of thousands of dollars without seeing a contract without having time to think about it? These people are vampires. The sales person we met with with was ******** and was very nice at first, but very clearly had absolutely no care for us as human beings and only wanted to close the deal. I was so glad I got out of ther
Business Response
Date: 11/02/2023
A response was submitted yesterday (ID#******* but I see this one you are now referring to has a totally unrelated customer name?? Please check your files.
Business Response
Date: 11/02/2023
Good afternoon, BBB.
This is very confusing as this complaint for ********** is exact same wording as for a complaint I responded to yesterday, ID #*********************.
For the above named Complainant, we have a record only of the Complainant attending a presentation, but we have no further information and cannot verify or confirm any of the allegations. The complaint refers to the Complainant attending a presentation with the "girlfriend" whereas our records show the Complainant in this complaint is a married couple. So, obviously there is a mix-** in the filed complaint.
We have no further information on this Complainant.
Thank you for your understanding. If you have the correct complaint to match the Complainant in this complaint, we will be happy to respond accordingly.
Respectfully,
Vida Vacations
Initial Complaint
Date:09/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon arrival the first week of July, 2023 with 2 teenagers, I was booked for a presentation 2 days later for 1 hour with free breakfast. I was kept there 8 hours while obviously sick with a cough. I was trapped into their membership/fractional share/timeshare - I dont even know what it is. Their resource link had nothing. They finally agreed to cancel, but kept $1,500 in deposit (for what/why?). It was already an overpriced vacation (over $7k) and they should have credited me for the entire day they took. This experience turned what should have been a vacation into a nightmare. As a vegan, I couldnt find food, even beans.Requests to have dairy removed were ignored, leaving me to pick it out and discarding it. It was not a place I would want to revisit.
Business Response
Date: 10/02/2023
October 2, 2023
Better Business Bureau Dispute Resolution Department ******-*******-*************
CASE REFERENCE ID#********
To whom it may concern;
Thank you for bringing this matter to the attention of Vida Vacations. We will provide the facts documented in our database for this file.
On July 1, the Complainant and 2 teenage children checked into the Vida Vacations resort in Nuevo Vallarta. Upon check-in, the Complainant was cordially invited to a sales presentation to see what Vida Vacations resorts have to offer.  The invite was accepted.
In the filed complaint, the Complainant stated having attended the presentation while obviously sick with a cough.  If this were the case, the Complainant certainly would have the option and choice not to attend the presentation. All invited guests at the sales presentations are totally free and able to leave the presentation after fulfilling the 90-minute obligation they signed for.
On July 3, 2023, the Complainant attended a sales presentation. After reviewing the benefits and finding a suitable membership, the Complainant purchased a vacation membership for Lodging Rights and Services in the pre-construction of our new division, Kingdom of the Sun. The purchase price of this membership was $14,428.00USD and the Complainant paid a down payment in the amount of $3,607.00.
As with all purchases, a recorded Verification and video Activation procedure is performed to review the terms and conditions of the contract.
On July 12, the Complainant emailed the ************************** requesting to cancel the membership and obtain a refund for the monies paid. The reasons stated were that the program would not work for the Complainant who is a vegan.
In the complaint, the Complainant states not being able to find vegan options, including beans. Just for the record, beans are a staple in ******. A ****** Services Representative emailed the Complainant to indicate several of the 15 restaurants on the property have vegan options.
The Representative also pointed out that as per the rescission period indicated in the signed contract, the request to cancel the contract was beyond this timeframe, and therefore, as stated in the contract, there are no refunds beyond the 5-day period.
Our contract is very precise in the cancellation procedures providing 2 options as follows: Clause 11-General Provisions. ****** has the right to cancel... by doing one of the following:
(i)                  returning all documentation to the ****** Services Representative at the Resort... or
(ii)                 sending written notification by certified mail or any notarized or judicial notification... within five business days... to the Contact Center...etc. In the event of termination by ****** more than five business days from the date ****** signed, no monies will be refunded.
The Complainant was a guest at the Vida Vacations resort for 4 days after the purchase and was provided contact information for the ************************** in the event of any questions or in this case, a request to cancel a purchase.
The Complainant indicated not finding the rescission clause in the contract. This seems hard to fathom, being that the Complainant indicated working in a law firm - making contracts. However, the ****** Services Representative specifically pointed out where the rescission clause was located.
The ****** Services Representative reviewed all the features and benefits of the membership and also offered some options to reduce the ************ financial exposure, but this was declined by the Complainant.
On August 1, the contract was cancelled, and the monies paid were retained as per Clause 11 of the contract.
On August 3, Vida Vacations received 2 credit card disputes representing the down payment, to which Vida Vacations has provided a response for each. As per the credit card dispute protocols, the banks may take up to 180 days to determine a final ruling. This date will be February 7, ****. In the event the bank rules in favor of the Complainant, the monies disputed will be returned to the Complainant. However, in the event the bank rules in favor of the merchant, Vida Vacations will continue to retain the disputed funds.
Vida Vacations will be monitoring the outcome of the 2 credit card disputes and will notify the Complainant of the final outcome on the appointed day.
We thank you for this opportunity to provide the facts in this matter.
Respectfully,
Vida Vacations
Nuevo Vallarta
Customer Answer
Date: 10/23/2023
Hello,
unfortunately, this response went to my spam and has just been located.
Their response leaves out various issues, such as:
* A contract is an exchange. What was being sold was misrepresented, scamming me. Their own resource to be able to find what was purchased, had nothing.
*The misrepresentations continued: I was told there are ******** groups to be able to sublet the property, but the only ******** group found was on how their business has scammed many.
*Their presentation didn't even begin within the 90 minutes. I was continuously being sold different amounts, which others have stated. For instance, I learned after trying to cancel that they had sold me golf, without informing me, which I do not play.
*The comment on beans was misleading. Of course ****** should easily provide beans, but I was told the beans at their resort was not vegan, as it had lard. I requested beans by themself, which they didn't have. I already addressed their comment on the so-called restaurants with vegan food, that they were not at the resort I attended.
*If I do not get assistance through BBB, I will be exploring a class action lawsuit.
Business Response
Date: 11/02/2023
To whom it may concern,
As stated in our prior response, the Complainant has filed 2 credit card disputes representing the down payment on the purchase contract which has since been cancelled. The banks may take up to 180-days to provide a final ruling and this date will be in February **** and we are not able to make any amendments during this waiting time. Therefore, as stated once this time period has arrived we will act accordingly and will notify the Complainant of the outcome.
We respectfully request that the Complainant and the BBB abide by the banks protocols in this matter.
Vida Vacations.
Customer Answer
Date: 11/07/2023
I am rejecting this response because: They have fraudulently added these charges to my credit cards, not addressing the matter, which has all been detailed - misrepresented presentation, contract/paperwork not matching. Some paperwork is just hand-written notes that make no sense. The website referencing where to go for resources to understand what was purchased was blank. The contract was fraudulent. There is no claim to retain my funds, after an overpriced vacation and wasting my time for a day-long presentation and needs to be refunded.
Their paperwork does not meet the definition of a contract and is not enforceable:
A contract is a legal agreement between two or more parties in which they agree to each other's rights and responsibilities. Offer, acceptance, awareness,consideration, and capacity are the five elements of an enforceable contract.
There is no clarity on what is offered and is contradicted between the presentation and paperwork. This is cited by many. They knew that I was sick, they were aware I did not have the capacity to process their 8-hour circular false presentation, no one does. They count on confusion and impressing with showing property that will not be ours and providing false information to make the consumer feel they are getting a good deal.
I have consulted with a class action attorney and we are moving forward.
Initial Complaint
Date:08/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 28/23 we went 2 a 60 min presentation, were told we would get a gift 4 attending the presentation. (which we didnt) what was suppose 2 be 1 hour turned into 8 hours of our last night on vacation. was told this is not a timeshare, the price packages started @ around ****** usd dollars. the price kept dropping & different people would come replace the 1 person we were talking 2, ending up sitting down with 6 different people. NO was not being taken 4 the answer. I explained 2 them I have heart *********** need 2 take a bunch of pills everyday but still they would not let us leave. We did have lunch however, was told 2 leave a tip. (luckily we had money on us) finally we are getting closer 2 being able 2 leave & they bring out the last guy who says he can give deals that no one else can, so he pitched everything i was promised upstairs 4 the price of ****. all he needed was a down payment of ******* cnd which was 800 usd. was told i get 2 round trip tickets plus the studio room for one week free of charge. then I can rent out the other 2 weeks on airbnb if I wanted, my monthly payments were 222 for 6 months. no mention of a buy out fee, i found it in the fine print later. the payments (i found out later) went up to 550 cnd per month.When i got home within a few days my only sister passed away suddenly.(i have the death certificate to prove this) i have reached out 2 cancel this whole thing with this company because i ***** pay 4 my sisters everything now. and was told i can cancel but my participation fee is non refundable. i didnt pay a participation fee. It was a down payment 2wards the package i was being pushed in2 getting. I need 2 get that down payment back asap. In light of my sister passing my financial situation has changed drastically. and we havent even had her service yet. and when trying 2 call the company directly I am not able 2 reach anyone. i could not even register my acct online 2 make changes until the other day.
Business Response
Date: 09/11/2023
September 11, 2023
Better Business Bureau Dispute Resolution Department ******-*******-*************
CASE REFERENCE ID#: ********
To whom it may concern;
Thank you for bringing this matter to the attention of Limitless Vacations.
On July 28, 2023, the Complainant purchased a travel membership with Limitless Vacations at the Vida Vacations Resort in Nuevo Vallarta, ******.
Upon receipt of this ****************** Services Representative immediately contacted the Complainant to discuss the issues.
This matter has been resolved. Limitless Vacations and the Complainant have reached an amicable resolution and our case has been closed. The Complainant has also signed a Settlement Agreement document to conclude the outcome.
Limitless Vacations offers its gratitude for the opportunity to clarify the status of this matter.
Respectfully,

Limitless Vacations Nuevo Vallarta
Customer Answer
Date: 09/11/2023
I have accepted the businesses offer to reconcile the issue however they have not issued the refund as of yet! Once the money is in my possession I will consider this matter resolved to my satisfaction.
Customer Answer
Date: 09/11/2023
I have accepted the businesses offer to reconcile the issue however they have not issued the refund as of yet! Once the money is in my possession I will consider this matter resolved to my satisfaction.
Customer Answer
Date: 09/11/2023
I have reviewed the business response and accept this resolution.
I would like to say the matter was resolved very quickly and the company went the extra mile to make sure things got sorted out. Thank you to the BBB and limitless vacations.
Initial Complaint
Date:08/18/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a *** timeshare called Wyndham. I used that timeshare to visit the timeshare in ***** ******. Called vidanta. I was pressured into signing with *******. I was told that, after I signed up vidanta would sell ******* back to Wyndham. And I'll be free of that contract with the Wyndham timeshare, as long as I paid for both timeshares for 3-6 months time. I was told this verbally by *******. for vidanta. For a few months I have been calling and emailing non stop to get my money back. Because I know now that they have used their tactics to pressure me into this deal. So after much persistence, I was able to get vidanta to cancel my contract. But they have kept my six payments of $168, I made to the contract totaling $1008. So I am suing them today for a refund.
Business Response
Date: 08/28/2023
CASE REFERENCE ID#********
To whom it may concern:
Thank you for bringing this matter to the attention of Vida Vacations. We will provide the facts indicated in our database records.
On October 28, 2022, the Complainant and companion checked into the Vida Vacations Resort in the ************, ******. The Complainant traded into the resort as a guest using a timeshare with Wyndham. The Complainant was cordially invited to attend a sales presentation with Vida Vacations.
On October 30, 2022, the Complainant attended the sales presentation. After being provided with the benefits of membership with Vida Vacations, the Complainant chose to purchase a membership. Part of the negotiation process was that the Complainant received an equity credit for the value of the Wyndham timeshare and this credit was applied towards the purchase price.
As with all contract purchases with Vida Vacations, all contracts are reviewed in a recorded Verification and an audio Activation procedure. In these procedures, all the contractual terms and conditions are reviewed including any transactions with any 3rd parties.
An outside 3rd party, namely, ************************** (TRM) facilitates the handling of outside timeshares, either for a direct transfer of ownership (providing the timeshare is paid in full) or they provide the means to list the timeshare for resell for the remaining balance owed on the timeshare.
Since the Complainant had a pending mortgage on the Wyndham timeshare, the latter of the procedures was provided. The Complainant completed and signed the Equity Credit Agreement (***) for Wyndham to be listed with TRM (See attached).
The Complainant states being told that upon signing a contract with Vida Vacations,that Vida Vacations would then sell the timeshare back to Wyndham and that the Complainant would then be released from any financial obligations to the Wyndham timeshare.
This statement contradicts the terms and conditions stated and initialed by the Complainant on the *** document. It clearly states in the first paragraph, that the legal owner engaging TRM to market the interval.
Owner will pay $995 to advertise for sale the interval with TRM at a sales price not to exceed the current Interval balance due. Owner agrees to cooperate with TRM to sell the interval .
The *** makes no mention of Vida Vacations selling the Complainants timeshare back to Wyndham.
The Complainant further states being told that as long as both timeshares financial obligations are paid for the next 3-6 months, the Complainant would be free of all financial obligations. This is clearly not the case. As it states clearly on the ***-Clause #3: Owners acknowledge that they are responsible for all mortgage payments, maintenance fees, tax fees and assessments during the marketing process on their interval.
The Complainant indicates being told that Vidant would sell the Wyndham timeshare back to Wyndham is false. Furthermore,at the conclusion of both the Verification and the Activation procedures, all members are asked if there were any promises, oral or written, that are not contained in the agreement. The Complainant acknowledged none. (See attached procedural documents).
On November 23, 2022, a TRM Representative contacted Vida Vacations stating the Complainant would not move forward with the transaction as there were to be no fees involved for the transaction. As stated clearly on Clause 4 of the *** which states: Owners understands that the subscription fee of $995 plus applicable taxes and feesis a one-time fee to cover all advertising and marketing costs. A ****** Services Representative from Vida Vacations contacted the Complainant and reviewed the terms agreed upon. The Complainant agreed to move forward.
On December 10, the Complainant telephoned Vida Vacations now claiming that Vida Vacations was to pay the subscription fee and that the Complainant did not want to continue paying the payments on both timeshares. A ****** Services Representative again reviewed the terms of the *** to the Complainant that the Complainant had agreed for TRM to list the Wyndham timeshare for sale and that all payments need to be current. The Complainant agreed to move forward. An email was sent to TRM advising to re-activate the *** procedure and gave a time as requested to contact the Complainant.
On February 22, 2023, the Complainant contacted Vida Vacations complaining about still having to pay this fees to ******** Once again, a ****** Services Representative reviewed with the Complainant (as per terms of the ***) that the Owner must be current on all financial obligations.
On May 12, the Complainant emailed Vida Vacations not wanting to be a member any longer. A ****** Services Representative contacted the Complainant and indicated that if the contract was cancelled, all monies paid to date would be forfeited as per Clause 11 of the contract.
On May 17, the Complainant emailed the Representative and acknowledged wanting the contract cancelled and in agreement with forfeiting all monies paid to date.
On June 12, the Complainants contract was cancelled with no refund (as per Clause 11 of the General Provisions-Clause11-attached) of any monies paid and has no further rights of use nor any further financial obligations. Our records indicate the Complainant paid 5 of the scheduled monthly payments, which are not refundable.
Vida Vacations offers its gratitude for the opportunity to provide the facts in this matter.
Respectfully,
Vida Vacations ************

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